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RS-485. . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Cash drawer . . . . . . . . . . . . . . . . . . . . . . . . . 32

Printing width, speed, and acoustics . . . . . . . . . . . . . . . . . 32
Bar codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Resident code pages

. . . . . . . . . . . . . . . . . . . . . . 33

Chapter 3. Adjusting and maintaining the 4610

. . . . . . . . . . . . 35

Using and maintaining the 4610

. . . . . . . . . . . . . . . . . . 35

Replenishing consumable supplies

. . . . . . . . . . . . . . . . 35

Cleaning recommendations . . . . . . . . . . . . . . . . . . . 37

Chapter 4. Running tests and diagnostics

. . . . . . . . . . . . . . 39

Toshiba Diagnostics for POS Systems and Peripherals . . . . . . . . . . 39
Toshiba Diagnostics for the Ethernet Printer . . . . . . . . . . . . . . 39

Situations of Importance for the Ethernet Printer

. . . . . . . . . . . 40

Toshiba Diagnostics for the RS-232 Printer

. . . . . . . . . . . . . . 42

Toshiba Diagnostics for the USB or RS-485 Printer

. . . . . . . . . . . 42

Testing the 4610 . . . . . . . . . . . . . . . . . . . . . . . . 43

Low paper sensing and calibration. . . . . . . . . . . . . . . . . 43
Firmware offline tests

. . . . . . . . . . . . . . . . . . . . . 45

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . 49

Chapter 5. Removing and replacing FRUs

. . . . . . . . . . . . . . 51

Handling static-sensitive devices . . . . . . . . . . . . . . . . . . 51
Removing the interface card . . . . . . . . . . . . . . . . . . . . 52
Removing the covers

. . . . . . . . . . . . . . . . . . . . . . 53

Removing the top cover

. . . . . . . . . . . . . . . . . . . . 53

Removing the main cover . . . . . . . . . . . . . . . . . . . . 55

Removing the paper-out sensor. . . . . . . . . . . . . . . . . . . 56
Removing the thermal printhead

. . . . . . . . . . . . . . . . . . 58

Removing the logic card

. . . . . . . . . . . . . . . . . . . . . 60

Removing the thermal printhead flat cable . . . . . . . . . . . . . . . 61
Removing the cutter motor and paper door assembly . . . . . . . . . . . 62
Removing the rollers . . . . . . . . . . . . . . . . . . . . . . . 64
Removing the low-paper sensor

. . . . . . . . . . . . . . . . . . 66

Removing the paper transport frame from the main frame . . . . . . . . . 68

Appendix A. Parts listing

. . . . . . . . . . . . . . . . . . . . 71

How to use the FRU catalog . . . . . . . . . . . . . . . . . . . . 71
Assembly 1: Models 1NR, 1NA, and 1ND . . . . . . . . . . . . . . . 72

Appendix B. Notices

. . . . . . . . . . . . . . . . . . . . . . 75

Telecommunication regulatory statement

. . . . . . . . . . . . . . . 77

Electronic Emission Notices . . . . . . . . . . . . . . . . . . . . 77

Federal Communications Commission (FCC) Statement . . . . . . . . . 77
Industry Canada Class A Emission Compliance statement . . . . . . . . 77
Avis de conformité à la réglementation d'Industrie Canada . . . . . . . . 77
Australia and New Zealand Class A Statement . . . . . . . . . . . . 77
European Union Electromagnetic Compatibility (EMC) Directive Conformance

Statement . . . . . . . . . . . . . . . . . . . . . . . . . 77

Germany Class A Statement . . . . . . . . . . . . . . . . . . . 78
Japan Voluntary Control Council for Interference Class A statement

. . . . 79

Japan Electronics and Information Technology Industries Association (JEITA)

statement . . . . . . . . . . . . . . . . . . . . . . . . . 79

Korean communications statement

. . . . . . . . . . . . . . . . 80

Russian Electromagnetic Interference (EMI) Class A statement . . . . . . 80

SureMark Hardware Service

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Содержание 1NA

Страница 1: ...Toshiba Global Commerce Solutions SureMark 4610 Printers Hardware Service Guide for Models 1NR 1NA and 1ND G362 0565 05 ...

Страница 2: ......

Страница 3: ...Toshiba Global Commerce Solutions SureMark 4610 Printers Hardware Service Guide for Models 1NR 1NA and 1ND G362 0565 05 ...

Страница 4: ... on page 75 November 2013 This edition applies to Toshiba SureMark Printer Models 1NR 1NA and 1ND If you send information to Toshiba Global Commerce Solutions Toshiba you grant Toshiba a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you Copyright Toshiba Global Commerce Solutions Inc 2013 Copyright IBM...

Страница 5: ...agement support with Ethernet SNMP 8 HTTP Server 10 Login and Overview 11 Web Pages 11 Web API for printer configuration management 12 Retrieving Printer s configuration using HTTP Server Get 12 HTTP Server POST 15 Configuration file format 17 Printer sharing 21 Locating the power button 21 Operating system requirements 22 RS 232 Printer 22 RS 485 Printer 23 USB Printer 25 Ethernet Printer 25 Hard...

Страница 6: ...ing the thermal printhead 58 Removing the logic card 60 Removing the thermal printhead flat cable 61 Removing the cutter motor and paper door assembly 62 Removing the rollers 64 Removing the low paper sensor 66 Removing the paper transport frame from the main frame 68 Appendix A Parts listing 71 How to use the FRU catalog 71 Assembly 1 Models 1NR 1NA and 1ND 72 Appendix B Notices 75 Telecommunicat...

Страница 7: ...ic Discharge ESD 81 Japanese Electrical Appliance and Material Safety Law statement 81 Japanese power line harmonics compliance statement 81 Cable ferrite requirement 82 Product recycling and disposal 82 Battery return program 83 For Taiwan 83 For the European Union 83 For California 84 Flat panel displays 84 Monitors and workstations 85 Trademarks 86 Index 87 Contents v ...

Страница 8: ...vi SureMark Hardware Service ...

Страница 9: ...s 1NR 1NA and 1ND dimensions 29 12 Offline tests activation 45 13 Example of the offline selection main menu 46 14 Removing the interface card 52 15 Opening the top cover 53 16 Removing the top cover 54 17 Main cover tab 55 18 Paper out sensor 56 19 Paper door release lever 58 20 Paper door release lever 59 21 Removing the logic card 60 22 Grounding the logic card 61 23 Cutter motor screws 63 24 C...

Страница 10: ...viii SureMark Hardware Service ...

Страница 11: ...B Printer 25 10 Native Mode Support Ethernet Printer 25 11 Summary of dimensions 29 12 Power supply pin designations 30 13 USB pin designations 30 14 Powered USB pin designations 30 15 RS 232 pin designations 30 16 RS 485 pin designations 31 17 Cash drawer connector pin designations 32 18 Station characteristics 32 19 Sound characteristics 32 20 MCT load command settings for low paper and critical...

Страница 12: ...x SureMark Hardware Service ...

Страница 13: ...at u dit product installeert eerst de veiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du i...

Страница 14: ...Antes de instalar este producto lea la informacion de seguridad Läs säkerhetsinformationen innan du installerar den här produkten xii SureMark Hardware Service ...

Страница 15: ... Notes These notices provide important tips guidance or advice Important These notices provide information or advice that might help you avoid inconvenient or problem situations Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur CAUTION These statements indicate situations ...

Страница 16: ...xiv SureMark Hardware Service ...

Страница 17: ...updates October 2011 This edition of the SureMark 4610 Models 1NR 1NA and 1ND Service Guide G362 0565 04 highlights table changes for operating system requirements June 2010 This edition of the SureMark 4610 Models 1NR 1NA and 1ND Service Guide G362 0565 02 includes the following updates v Additional details on how to calibrate the low paper sensor v Enhanced offline test menu descriptions v Addit...

Страница 18: ...xvi SureMark Hardware Service ...

Страница 19: ...In addition to increased printing speed and an improved cutter enhanced system management sensors and serviceability features have been added The 1NR 1NA and 1ND printers also include a paper out sensor low paper sensor and print head health sensor For easy paper loading there is a cover open button to enable one handed paper loading Features and specifications The SureMark 4610 Models 1NR 1NA and...

Страница 20: ...Pearl white v Mounting Integrated tray or filler panel Distributive free standing Communication v Ports and connectors RS 232 9 pin D shell for POS Terminal Communications Powered USB port Power input connector Cash Drawer RJ 11 RS 485 for POS Terminal Communications Standard USB port Ethernet port v Drivers Windows UPOS OPOS and JavaPOS 4690 OS Physical dimensions v Size Height Cover closed 159 m...

Страница 21: ...ystem unit Select the card for your type of communication the RS 485 RS 232 USB or Ethernet A Cash drawer B Powered USB C Standard USB D Power supply E Cash drawer F RS 232 G Power supply B A C D Figure 2 USB interface card E F G Figure 3 RS 232 interface card Chapter 1 Introducing the 4610 Models 1NR 1NA and 1ND 3 ...

Страница 22: ...iption Power Ethernet 10 100 Ethernet port for connection to an industry standard Ethernet LAN Requires separate power supply RS 232 9 6 K 115 2 K selectable using offline or online configuration baud rate Requires separate power supply RS 485 Toshiba proprietary System unit input voltage 38 V or 24 V Japan only H I Figure 4 RS 485 interface card L K J Figure 5 Ethernet interface card 4 SureMark H...

Страница 23: ...ce continued Device Description Power USB USB is 2 0 Compliant Full Speed HID bulk transfers at 12 Mbps megabits per second System unit input voltage 24 V power supply if standard USB cable is used Chapter 1 Introducing the 4610 Models 1NR 1NA and 1ND 5 ...

Страница 24: ...fline tests on page 45 for more information Reset Network Configuration will reset the user modifiable network configuration items to factory default MAC is not affected 2 Web interface 3 Configuration utility 4 Web API configuration download When these options are changed they are stored in the MLC main logic card and backed up in the IFC interface card If the printer s IFC is replaced the values...

Страница 25: ...tream Used to send RAW printer data to a printer DHCP Dynamic Host Configuration Protocol DHCP is the default IP configuration method see Addressing on page 7 for more information DHCP will be implemented according to Request for Comments RFC 2131 Dynamic Host Configuration Protocol RFC 2132 DHCP Options and BOOTP Vendor Extensions and applicable updates These specifications and applicable updates...

Страница 26: ... GetNext requests and receiving notification of change of state and error conditions via Alerts or Traps as unsolicited messages to listening managers Setting or changing a condition in the printer Set requests is not supported via SNMP Alerts Clients can register to receive Traps on the following state changes in the printer Table 5 Printer state changes Function Name Object Identifier OID Cash D...

Страница 27: ... 4 1 1129 2 500 1 1 2 11 Integer receiptFailedPaperCutCount 1 3 6 1 4 1 1129 2 500 1 1 2 12 Integer writeCountNVRAM 1 3 6 1 4 1 1129 2 500 1 1 2 13 Integer maximumTemperatureReachedCount 1 3 6 1 4 1 1129 2 500 1 1 2 14 Integer receiptPrintHeadFailureCount 1 3 6 1 4 1 1129 2 500 1 1 2 15 Integer flashWriteFailedCount 1 3 6 1 4 1 1129 2 500 1 1 2 16 Integer barcodePrintedCount 1 3 6 1 4 1 1129 2 500...

Страница 28: ...3 6 1 4 1 1129 2 500 1 3 1 6 String ManufactureDate 1 3 6 1 4 1 1129 2 500 1 3 1 7 String ManufacturerName 1 3 6 1 4 1 1129 2 500 1 3 1 8 String ModelName 1 3 6 1 4 1 1129 2 500 1 3 1 9 String SerialNumber 1 3 6 1 4 1 1129 2 500 1 3 1 10 String MIB II Management information base II MIB II is used to convey information about the TCP IP configuration The majority of the data that is recorded as part...

Страница 29: ...ayed Password Admin v The password is not displayed A dummy character is displayed for each character entered The HTTP session remains active until the user logs off Web Pages Once logged on there are several pages in the printer that can be used for printer management Overview Reports the printer s serial number model firmware level and the current Ethernet setting Diagnostic Supports printing of...

Страница 30: ...e reset the printer will run at the new firmware level 2 Configuration file Contains all the data the printer would need for configuration in a given environment This includes the network configuration 3 Font file The fon file that is supported by the UPOS drivers See the UPOS font support for creating this file with a configuration tool 4610cvnt exe This file contains all the required data for se...

Страница 31: ...le xxx fixedipenable fixedipselected fixedipselected fixedipselected ipv4fixedip xx xx xx ipv4fixedip subnet xx xx xx subnet gateway xx xx xx gateway Configuration Where SSSSSSSS Printer Serial Number ASCII alphanumeric string MMMMMMMMMMMM Printer s MAC address ASCII encoded HEX name ASCII String max 12 characters xx xx xx Valid IP address v snmpmanager1 IP address of the 1st client receiving SNMP...

Страница 32: ...MICR read Bit 13 Paper Out Bit 12 Paper Low Bit 11 Home Error Bit 10 Paper Jam Bit 9 Cutter Jam Bit 8 CR Cover Open Closed Bit 7 DI Cover Open Closed Bit 6 Hard Error at the printer printer offline MLC error IFC error Firmware can not initialized motion sensor and or thermal print head Bits 2 5 Reserved should remain high Bit 0 1 Version option for returning Trap messages SNMP manager 1 11 Version...

Страница 33: ...ed IP Config 3 Enabled Default 0xFF ipv4fixedip Valid IP address encoded as ASCII encoded Decimal that will return only when User Configured Fixed IP is enabled and defined HTTP Server POST The HTTP server power on self test POST is used for updating firmware sending the font file and sending the configuration file Firmware Upload v The HTTP header starts with upload after POST POST upload HTTP v ...

Страница 34: ...file Invalid Configuration File Font Upload v The HTTP header starts upload_Font after POST POST upload_Font HTTP v Content type is multipart form data v Response On successful storing Fonts download completed On any error with receiving or storing file Invalid Font File Example of Java Program for posting a file 16 SureMark Hardware Service ...

Страница 35: ...le getName httpConn connect new opens output stream of the HTTP connection for writing data OutputStream outputStream httpConn getOutputStream Opens input stream of the file for reading data FileInputStream inputStream new FileInputStream uploadFile byte buffer new byte BUFFER_SIZE int bytesRead 1 System out println Start writing data outputStream write twoHyphens boundary crlf getBytes UTF8 outpu...

Страница 36: ... snmpmanager2 xx xx xx snmpmanager2 httpuserid name httpuserid httppw password httppw hostname name hostname autoipenable xxx autoipenable fixedipenable xxx fixedipenable fixedipselected fip fixedipselected ipv4fixedip xx xx xx ipv4fixedip subnet xx xx xx subnet gateway xx xx xx gateway network configuration Where xxx YES or NO n Hex number for the slot number MCT number or Statistic number being ...

Страница 37: ...n Closed Bit 7 DI Cover Open Closed Bit 6 Hard Error at the printer printer offline MLC error IFC error Firmware can not initialized motion sensor and or thermal print head Bits 2 5 Reserved should remain high Bit 0 1 Version option for returning Trap messages SNMP manager 1 11 Version 1 10 Version 2 Default 0xFF snmptrap2 Bits 2 15 Reserved should remain high Bit 0 1 Version option for returning ...

Страница 38: ...ed Fixed IP Enabled default when there is a fixed IP defined 0x02 Fixed IP Config 1 Enabled 0x01 Fixed IP Config 2 Enabled 0x00 Fixed IP Config 3 Enabled Configuration file examples Example 1 To download these Predefined Messages v To Slot 16 abcdefghijklmnopqrstuvwxyz linefeed v To Slot 02 X 1B 2D 01 abcdefghijklmnopqrstuvwxyz linefeed X 1B 2d 00 Example 2 To download a 2 x 4 logo to Slot 1 Figur...

Страница 39: ...hed with Toshiba supported drivers which can be found on the Toshiba Global Commerce Solutions support website at www toshibagcs com support Locating the power button The power button for the 4610 Models 1NR 1NA and 1ND is located under the paper door as shown in Figure 9 on page 22 Figure 8 The configuration file open in a hex editor Chapter 1 Introducing the 4610 Models 1NR 1NA and 1ND 21 ...

Страница 40: ...f existing drivers and applications with only minor modifications For native mode support see the following tables RS 232 Printer Table 7 includes a description of native mode support for the RS 232 Printer Table 7 Native Mode Support RS 232 Printer Operating System JavaPOS Drivers 1 9 6 or later OPOS Drivers 1 9 6 or later POS Subsystem 1 9 6 or later Windows Native Drivers NWD Direct IO Comments...

Страница 41: ... SUSE Linux Enterprise Desktop SLED 11 Yes Yes SUSE Linux Enterprise Server SLES 11 Yes Yes SUSE Linux Enterprise Point of Service SLEPOS 11 Yes Yes PC DOS 2000 Yes Note The 2NR 2CR printers are supported in compatibility mode in V5R2 but 4690 OS can only update the firmware starting with the 0820 maintenance package The 1NR is supported in compatibility mode in V5R2 but requires package 0900 for ...

Страница 42: ...ady 7 Yes Yes Microsoft Windows 7 Professional Ultimate Yes Yes SUSE Linux Enterprise Desktop SLED 11 Yes Yes SUSE Linux Enterprise Server SLES 11 Yes Yes SUSE Linux Enterprise Point of Service SLEPOS 11 Yes Yes PC DOS 2000 Not supported Note The 2NR 2CR printers are supported in compatibility mode in V5R2 but 4690 OS can only update the firmware starting with the 0820 maintenance package The 1NR ...

Страница 43: ... Enterprise Desktop SLED 11 Yes Yes SUSE Linux Enterprise Server SLES 11 Yes Yes SUSE Linux Enterprise Point of Service SLEPOS 11 Yes Yes PC DOS 2000 Not supported Ethernet Printer Table 10 includes a description of native mode support for the Ethernet Printer Table 10 Native Mode Support Ethernet Printer Operating System JavaPOS Drivers 1 13 5 or later OPOS Drivers 1 13 5 or later Windows Native ...

Страница 44: ...ly v PC or other store controller with an RS 232 USB or Ethernet port v SurePOS 100 Series systems v SurePOS 300 Series systems v SurePOS 500 Series systems v SurePOS 700 Series systems v Self Checkout solution v AnyPlace Kiosk v TCx Wave Calling for service Before calling for service you will need the machine type model number and serial number of the printer This information can be found on the ...

Страница 45: ...Printer Information Label Figure 10 Location of label with machine type model number and serial number Chapter 1 Introducing the 4610 Models 1NR 1NA and 1ND 27 ...

Страница 46: ...28 SureMark Hardware Service ...

Страница 47: ...d 159 mm 6 26 in Cover open 260 mm 10 24 in Depth 177 mm 6 97 in Weight 1 4 kg 3 09 lb Temperature and humidity limits Shipping 40 to 60 C 40 to 140 F with 5 to 100 relative humidity including condensation but excluding rain Storage 0 to 60 C 32 to 140 F with 5 to 80 relative humidity Operating 5 to 40 C 42 8 to 104 F with 8 to 80 relative humidity 159 mm 6 26 in 177 mm 6 97 in 145 mm 5 71 in Figu...

Страница 48: ...ound USB Table 13 USB pin designations Pin Signal 1 Vbus 5 V dc 2 Minus data 3 Plus data 4 Ground Powered USB Table 14 Powered USB pin designations Pin Signal 1 Ground 24 V dc 2 24 V dc 3 Ground Vbus 4 Plus data 5 Minus data 6 Vbus 5 V dc 7 24 V dc 8 Ground 24 V dc RS 232 Table 15 RS 232 pin designations Pin Signal 1 Not connected 2 Transmit 3 Receive 4 DTR 5 Signal ground 6 DSR 30 SureMark Hardwa...

Страница 49: ...The 24 V version is available in Japan all 38 V DC s change to 24 V DC for that card Pin Signal 1 5 V dc 2 Ground 5 V dc 3 5 V dc 4 Ground 5 V dc 5 5 V dc 6 Ground 5 V dc 7 Data B 8 Data A 9 Ground 38 V dc 10 38 V dc 11 Ground 38 V dc 12 38 V dc 13 Ground 38 V dc 14 38 V dc 15 Ground 38 V dc 16 38 V dc Chapter 2 Product specifications 31 ...

Страница 50: ...20 cpi Note To ensure reliable operation the printer reduces throughput when printing higher densities or continuous no pause paper feeding This might affect overall throughput Optimize print density to maximum throughput The reduced print speed is based on the number of print dots that are turned on for a given print line which is defined as dot utilization Dot utilization typically is low for no...

Страница 51: ...Resident code pages These code pages are resident in the printer v 437 US v 858 International v 860 Portuguese v 863 Canadian French v 865 Norwegian v 869 Greek v 857 Turkish v 864 Arabic v 867 Hebrew Israel v 852 Hungarian Polish Czech Romanian Slovak Slovenian Croatian v 848 Ukranian v 866 Russian Cyrillic v 872 Bulgarian Serbian v 775 Lithuanian Latvian Estonia v 861 Icelandic v 1250 Windows La...

Страница 52: ...ollowing in the thermal station v Proportional fonts v Scalable fonts v Color printing black plus one accent on two color thermal paper thermal station only v Upside down printing v Watermark printing 34 SureMark Hardware Service ...

Страница 53: ...must also pull the door fully open because of the brake feature that decelerates it from the full force of gravity 2 If necessary remove any unused paper or the empty paper roll core before inserting a new paper roll Note Refer to the label inside the printer for a diagram of how to load paper 3 Place the paper roll into the paper roll bucket as shown on the diagram The leading edge of the paper s...

Страница 54: ...r any problems caused by paper jams The paper must be wound with the printing side facing out The paper should not be attached to the core in any manner Important Printer reliability and performance are directly related to the quality of the supplies used by the customer The published parameters for printer performance are established using supplies that meet the specifications listed above Therma...

Страница 55: ... regular intervals or when the print quality has noticeably deteriorated There are many factors that affect cleaning frequency Poor paper quality high printer usage or a dirty environment are all reasons to clean the thermal printhead more often Complete the following steps to clean the thermal printhead 1 Open the paper cover 2 Using a cotton swab soaked in isopropyl alcohol gently wipe the print...

Страница 56: ...38 SureMark Hardware Service ...

Страница 57: ...er from the store LAN 2 Connect the printer to a laptop containing the diagnostics package It may be necessary to have your own LAN cable to connect the printer to the laptop 3 Insert the Toshiba Diagnostics memory key into a USB port on the laptop v The printer should already have power from a power brick when the Ethernet card is in the printer 4 Prepare the printer for a diagnostics session by ...

Страница 58: ...N outage the retailer called Toshiba Global Commerce Solutions for service This situation may imply that the printer is operating out of its backup boot sector which is an emergency environment to perform only firmware update Determine if this is the case by attempting to use the Offline Menu on the printer If the printer is operating out of its backup boot sector there will not be an Offline Menu...

Страница 59: ...ld appear in this way MAC 6CAE8B46xxxx v The Ethernet printer must have printer firmware level 15 03 or higher installed If the correct printer firmware level is not installed it must be updated Note If Message 1 is received firmware level 15 03 or higher is not yet installed v To update the printer firmware when the printer is in this state another interface USB RS485 or RS 232 must be used in th...

Страница 60: ...oshiba Diagnostics for the RS 232 Printer The Toshiba Diagnostics package can be used with an RS 232 printer by following these instructions 1 Insert the Toshiba Diagnostics memory key into a USB port on the system unit to which the printer is connected 2 Boot the laptop with the Diagnostics key inserted 3 In Toshiba Diagnostics select either POS I O Devices or Utilities 4 Click the ADD DEVICE but...

Страница 61: ... settings determine the amount of paper that remains on the roll and at which time the low paper and the critically low paper status is sent The default setting for low paper status is 5 meters or 5000 mm remaining on the roll and critically low status is 1 meter or 1000 mm remaining on the roll Note Prior to turning off the printer send a reset command to the printer If you turn off the printer w...

Страница 62: ... meters 5000 or 0X 1388 number is stored as mm Critically low paper amount 39 X 27 The amount of paper remaining in the printer when it sends the critically low paper status Default is 1 meter 1000 or 0X 03E8 number is stored as mm LowPaperCalibrationConstant 40 X 28 The high order bit to this variable is set after this printer has calibrated the low paper amount The lower order bits are the numbe...

Страница 63: ...hite power reset switch A in Figure 12 to turn the printer off and then on again 3 Close the top cover 4 While the printer is powering up press and hold the paper feed button until the front LED indicator blinks The offline test is printed see Figure 13 on page 46 A Figure 12 Offline tests activation Chapter 4 Running tests and diagnostics 45 ...

Страница 64: ...ermal receipt Prints a receipt Off line Selection started To select a sub menu or test FIRST press the paper feed button the indicated number of times THEN press again and hold button down at least 1 second to confirm selection Sub menus and tests Press Thermal Receipt test 1 Choose Emulation Mode 2 Select receipt width 3 EIA 232 RS 232 Flow Control 4 More Selections 5 To exit Off line setup open ...

Страница 65: ...tics for POS Systems and Peripherals Note Applicable to printers with Ethernet interface only EIS 232 RS 232 flow control Provides a list of available baud rates and flow controls Ethernet Configuration Provides a list of Ethernet configuration options 1 Restore Network Defaults Warning This will erase all user defined settings that may have been stored in the printer including HostName SNMP Manag...

Страница 66: ...printer Paper Reduction Provides Line Spacing Blank Space Barcode Height and Font Size options Main menu Returns to main menu Storing a new serial number in the firmware after a logic or interface card change During the servicing process you might change an interface card or logic card in the printer For proper printer operation the firmware must correlate the serial number of the printer with the...

Страница 67: ...rinted out only applicable to firmware 14 00 no message is printed for earlier versions You must change to another interface or replace the main logic card Customer receipt station is feeding paper but is not printing v Ensure that the paper roll is not upside down Go to Loading and replacing the paper roll on page 35 v Clean the printhead See Cleaning the thermal printhead on page 37 Firmware wil...

Страница 68: ...es 1 Record all symptoms before calling for service 2 If you receive software error messages refer to the software manual of the application 3 Call your service representative 50 SureMark Hardware Service ...

Страница 69: ...rostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v Handle the device carefully holding it by its edges or its frame v Do not touch solder joints pins or exposed printed circuitry v Do not leave the device where others can handle and possibly damage the device v While the device is contained in its anti static ba...

Страница 70: ...y for the intended procedure remove the paper from the printer To replace the interface card refer to Installing the interface card in the SureMark Printers User s Guide for Models 1NR 1NA and 1ND G362 0564 After replacing the interface card see Storing a new serial number in the firmware after a logic or interface card change on page 48 A Figure 14 Removing the interface card Removing and replaci...

Страница 71: ...needed This section describes how to remove the two covers Removing the top cover Follow these steps to remove the top cover 1 Press and release the blue paper door release button to open the paper door A Figure 15 Opening the top cover Removing and replacing FRUs Chapter 5 Removing and replacing FRUs 53 ...

Страница 72: ...l the top cover toward yourself until it stops then lift the top cover off of the paper door To replace the top cover 1 Open the paper door 2 Align the tabs with the slots in the paper cover on the right and left side 3 Slide the top cover backward until it snaps into position A Figure 16 Removing the top cover Removing and replacing FRUs 54 SureMark Hardware Service ...

Страница 73: ...elease tab will be touching your fingernail Note You might hear a click when you place your fingertip between the cover and the release tab 7 Grasp the front of the printer with your opposite hand 8 Place the thumb of your hand at the rear of the printer against the raised part of the printer cover 9 Press the release tab toward the front of the printer while pushing the rear of the cover up with ...

Страница 74: ...paper out sensor 1 Turn off the printer and disconnect the power and signal cables from the rear of the printer 2 Press the paper door release button to open the paper door see Figure 15 on page 53 for the location of the paper door release button 3 Pull gently on the top of the paper out sensor to pivot it open A B 4 Disconnect the cable that connects the paper out sensor to the logic card 5 Pull...

Страница 75: ...f the pivot points as close as possible to a mounting hole 3 Rotate the opposite end of the paper out sensor into place When the pivot points are in line with the mounting holes you will hear it click into place 4 Rotate the paper out sensor to the closed position Removing and replacing FRUs Chapter 5 Removing and replacing FRUs 57 ...

Страница 76: ...ee Handling static sensitive devices on page 51 Follow these steps to remove the thermal printhead assembly 1 Remove the interface card see Removing the interface card on page 52 for information on how to remove the interface card 2 Remove both the top and main covers see Removing the covers on page 53 for information on how to remove the top covers 3 Set the unit on its back A Figure 19 Paper doo...

Страница 77: ...facing you 2 Hold the printhead with the two black bars or print surface facing away from you then connect the flat cable to the printhead Note Ensure the contacts on the flat cable are facing toward you If they are not then remove and install the cable see Removing the thermal printhead flat cable on page 61 for information 3 Place the unit on its back 4 Align the threaded holes in the printhead ...

Страница 78: ...per door in the open position 4 Press upward on the logic card release tab and rotate the top of the logic card away from the printer unit 5 Lift the logic card up slightly to disconnect the bottom connector of the logic card from the printer unit 6 Note the position of the cables connected to the logic card then disconnect them 7 The logic card can now be set aside in a static protective package ...

Страница 79: ...e covers that you removed 7 Connect the signal and power cables to the printer and turn the printer on After replacing the logic card the serial number must be restored to the card see Storing a new serial number in the firmware after a logic or interface card change on page 48 Removing the thermal printhead flat cable To remove the thermal printhead flat cable complete the following steps 1 Remov...

Страница 80: ...the rest of the cable through the printer unit frame toward the logic card 4 Connect the cable to the printhead then install the printhead see Removing the thermal printhead on page 58 for information on how to replace the printhead 5 Connect the opposite end of the cable to the logic card then replace the logic card see Removing the logic card on page 60 for information on how to replace the logi...

Страница 81: ...unit and remove them from their posts c Lift the tip of the door brake while opening the paper door assembly further so that the tab at the end of the door brake clears its detent A Figure 23 Cutter motor screws A B Figure 24 Clearing the door brake Removing and replacing FRUs Chapter 5 Removing and replacing FRUs 63 ...

Страница 82: ...through 5d to install the remaining spring then continue to the next step 6 Install the cutter motor a Align the mounting holes in the motor with the holes in mounting bracket b Install the mounting screws and secure the cutter motor 7 Route the wires from the cutter motor and paper door assembly around the right side of the printer unit frame 8 Connect the cable to the logic card then install the...

Страница 83: ...t find a small screwdriver useful for reaching the thinner portion of the roller To replace the rollers complete the following steps 1 Orient the printer unit with the paper cutter closest to you Paper door assembly posts Figure 25 Removing the topmost roller Removing and replacing FRUs Chapter 5 Removing and replacing FRUs 65 ...

Страница 84: ...nto the mounting hole 4 If necessary replace the paper door assembly and lift springs see Removing the cutter motor and paper door assembly on page 62 for information Removing the low paper sensor Follow these steps to remove the low paper sensor 1 Follow the steps in Removing the logic card on page 60 to access the low paper sensor cable connector Note Do not disconnect any cables other than the ...

Страница 85: ... pass the cable under the paper basket and to the right side of the printer unit Note It might be easier to route the cable through the guides if you press one wire at time of the low paper sensor cable into the cable guides 4 Connect the cable to the logic card then install the logic card see Removing the logic card on page 60 for information on installing the logic card 5 Rotate the sensor clock...

Страница 86: ... access to the paper transport frame 2 Remove the screw that holds the grounding strap to the main frame 3 Press down on the paper transport frame release tab and slide the frame to the left to remove it from the main frame Note You might have to pivot the metal brake adjuster on the left side of the paper transport frame to clear its guide slot on the main frame 4 Remove the grounding strap from ...

Страница 87: ...t points on the main frame then press the front of the transport frame down onto the main frame until it clicks into place 3 Use a screw to secure the ground strap and the two frames Removing and replacing FRUs Chapter 5 Removing and replacing FRUs 69 ...

Страница 88: ...70 SureMark Hardware Service ...

Страница 89: ...semblies are listed separately and identified by description AR As Required in the Units column indicates that the quantity is not the same for all machines NP Non Procurable in the Units column indicates that the part is non procurable and that the individual parts or the next higher assembly should be ordered NR Not Recommended in the Units column indicates that the part is procurable but not re...

Страница 90: ...Assembly 1 Models 1NR 1NA and 1ND 1 2 3 4 5 7 6 72 SureMark Hardware Service ...

Страница 91: ...63 1 Logic card base 2 80Y1260 1 Logic card Hangual 2 80Y1261 1 Logic card Japanese 2 80Y1258 1 Logic card Simplified Chinese 2 80Y1259 1 Logic card Traditional Chinese 3 50Y0074 1 Top cover pearl white 3 50Y0076 1 Top cover iron gray 4 50Y0078 1 Main cover pearl white 4 50Y0080 1 Main cover iron gray 5 50Y0090 1 Low paper sensor assembly 50Y0086 1 v Low paper sensor 50Y0088 1 v Low paper sensor c...

Страница 92: ...Assembly 1 continued 74 SureMark Hardware Service ...

Страница 93: ...GLOBAL COMMERCE SOLUTIONS PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could i...

Страница 94: ...ly The information herein is subject to change before the products described become available Open source and third party software may be included in this firmware Please see the Third Party Notices within the release notes for this printer The release notes file aip46v4 txt are found in the 4610 SureMark Printer Microcode files for Firmware Update package available from the Toshiba Global Commerc...

Страница 95: ... to meet FCC emission limits Toshiba Global Commerce Solutions is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operatio...

Страница 96: ...lass A Statement Deutschsprachiger EU Hinweis Hinweis für Geräte der Klasse A EU Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein Um dieses sicherzustellen si...

Страница 97: ... Herstellers in der EU ist Toshiba Global Commerce Solutions Brand Manager Europe Middle East Africa 3 NEW SQUARE FELTHAM TW14 8HB Great Britain Building Floor NA Office MOBILE Tel 44 7967 275819 e mail robin_lyon uk ibm com Generelle Informationen Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Japan Voluntary Control Council for Interference Class A statement Attent...

Страница 98: ...may exchange it for a non business purpose one Russian Electromagnetic Interference EMI Class A statement People s Republic of China Class A electronic emission Statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Taiwan Class A compliance statement 80 SureMark Hardware Ser...

Страница 99: ...ay be required to take adequate measures Electrostatic Discharge ESD Attention Electrostatic discharge ESD damage can occur when there is a difference in charge between the part the product and the service person No damage will occur if the service person and the part being installed are at the same charge level ESD damage prevention Anytime a service action involves physical contact with logic ca...

Страница 100: ...evolución de productos en varios países a fín de ayudar a los propietarios de equipos a reciclar sus productos de TI Se puede encontrar información sobre las ofertas de reciclado de productos de Toshiba Global Commerce Solutions en el sitio web Toshiba Global Commerce Solutions product recycling Notice This mark applies only to countries within the European Union EU and Norway Appliances are label...

Страница 101: ...Commerce Solutions representative Disposal of IT products should be in accordance with local ordinances and regulations Battery return program This product may contain sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilitie...

Страница 102: ...ad Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and huma...

Страница 103: ...rtment of Environmental Protection at 1 860 424 3000 Oregon For information regarding recycling covered electronic devices in the state of Oregon go to the Oregon Department of Environmental Quality site Washington For information about recycling covered electronic devices in the State of Washington go to the Department of Ecology Web site or telephone the Washington Department of Ecology at 1 800...

Страница 104: ...on LAN WebSphere Linux is a trademark of Linus Torvalds in the United States other countries or both Magellan is a registered trademark of Datalogic Scanning Inc SYMBOL a registered trademark of Symbol Technologies Inc Microsoft Windows Windows NT and the Windows 95 logo are trademarks of Microsoft Corporation in the United States other countries or both Celeron and Intel are trademarks of Intel c...

Страница 105: ...ectrostatic discharge 81 DHCP 7 diagnostics 39 diagnostics package Ethernet printer 39 RS 232 printer 42 RS 485 printer 42 USB printer 42 dimensions physical 29 disposal of equipment 82 E electromagnetic Interference statement Russia 80 electronic emissions notices 77 Australia and New Zealand 77 China 80 European Union 77 81 FCC USA 77 Germany 78 Industry Canada 77 Japan 81 Korea 80 Taiwan 80 ele...

Страница 106: ... the paper door 35 operating system requirements 22 RS 485 23 operating system requirements continued USB 25 P paper large rolls 36 supported types 36 thermal specifications 36 paper door assembly 62 paper roll placement 35 paper roll loading and replacing 35 paper transport frame 68 paper out sensor 56 parts listing 73 perchlorate 84 physical dimensions 29 power button location 21 printer label 2...

Страница 107: ...tery recycling statement 83 temperature requirements 29 testing the 4610 43 thermal paper specifications 36 thermal printhead 58 thermal printhead flat cable 61 top cover 53 Toshiba Global Commerce Solutions support website site support site xiii trademarks 86 troubleshooting 49 U USB printer diagnostics package 42 operating systems 25 W weight all models 29 width printing 32 Index 89 ...

Страница 108: ...90 SureMark Hardware Service ...

Страница 109: ......

Страница 110: ...G362 0565 05 ...

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