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6.2 Warranty process
Adhering to the following warranty process is a prerequisite to the satisfaction of any war
-
ranty claims.
Before dispatching any apparently faulty goods, it is imperative to coordinate the delivery
with Torqeedo Services. You can contact us by phone, email or post. The ability to make
contact via the www.torqeedo.com website is being extended successively. You can find
the contact details on the back of this manual.
Please understand that we are unable to
deal with products of which we have not been notified and will therefore refuse to accept
delivery.
To check a warranty claim and to process a warranty, we require a completed
warranty
certificate as well as proof of purchase.
•
Please note the RMA Number well visible on the outside of the transport packaging.
•
Please provide a completed warranty certificate
with your shipment. The warranty
certificate form is supplied with this operating manual, it is also available as a down
-
load from our website. The completed certificate must provide contact details, product
details, serial number, and a brief description of the problem
•
Please provide a proof of purchase
. The proof of purchase must indicate also the date of
purchase (e.g. transaction receipt).
For returning the product to the Service Center, we recommend keeping the original Tor
-
qeedo packaging. If this is no longer available packaging that excludes transport damage
must be used as this is not included in the warranty.
We are available to answer any questions regarding the warranty process - simply use the
details on the back cover.
7. Decommissioning the product / disposal
The Torqeedo solar module is manufactured in accordance with EU
Directive 2002/96. This directive regulates the disposal of electrical
and electronic devices to protect the environment.
You can hand over the solar module to a collection point as per the
regional regulations. From there it will be professionally disposed.
