Troubleshooting
Perform only the steps described in these instructions. All further inspection, maintenance, and repair work
must be performed by an authorized service center or a similarly qualified specialist if you cannot solve the
problem yourself.
Problem
Possible Cause
Corrective Action
1. The battery pack is low on charge.
1. Charge the battery pack.
2. The battery pack is not fully seated.
2. Ensure that the battery pack is inserted
all the way into the housing.
3. The battery pack is over or under the
appropriate temperature range.
3. Move the battery pack to a place
where it is dry and the temperature is
between 5°C (41°F) and 40°C (104°F).
4. The battery pack has exceeded high
amperage limits.
4. Release the trigger, then press the
trigger switch.
5. There is moisture on the leads of the
battery pack.
5. Allow the battery pack to dry or wipe it
dry.
6. The chain brake is engaged.
6. Disengage the chain brake by moving
the chain brake rearward.
The chain saw does not run or does not
run continuously.
7. There is debris under the cover.
7. Remove the cover and clean out any
debris.
1. The chain is not properly seated on the
drive sprocket.
1. Install the chain and ensure that the
links are properly seated in the drive
sprocket.
The chain saw runs, but the chain does
not rotate.
2. There is debris under the cover.
2. Remove the cover and clean out any
debris.
The chain brake does not engage.
1. The chain brake is damaged.
1. Immediately take the chain saw to a
Authorized Service Dealer.
1. The chain is not tensioned correctly.
1. Set the proper tension on the chain.
2. The chain is dull or damaged.
2. Replace the chain.
3. The guide bar is bent or the grooves
are damaged.
3. Replace the guide bar
4. The chain is installed backward.
4. Install the chain correctly.
The chain saw does not properly cut.
5. The chain is not being lubricated
properly.
5. Check the oil level and ensure that oil
is flowing to the chain.
1. The oil level is low.
1. Check the oil level.
2. The oil outlet is plugged.
2. Clean out debris from the oil outlet.
3. There is debris under the cover.
3. Remove the cover and clean out any
debris.
The chain oil is not lubricating properly.
4. The oil channel or groove in the guide
bar is plugged.
4. Clean out debris in the bar.
1. The battery pack is over or under the
appropriate temperature range.
1. Move the battery pack to a place
where it is dry and the temperature is
between 5°C (41°F) and 40°C (104°F).
2. The chain is dull or damaged.
2. Replace the chain.
3. The guide bar is bent or the grooves
are damaged.
3. Replace the guide bar
4. The machine is overloaded.
4. Apply less pressure when cutting.
The battery pack loses charge quickly.
5. The chain is not being lubricated
properly.
5. Check the oil level and ensure that oil
is flowing to the chain.
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