License withdrawn
from reader too
soon.
Wait for red LED to stop flashing before withdrawing
license.
No 2D bar code or
2D bar code not
facing PDA
Make sure there is a 2D bar code and that it is facing
the PDA. A 2D bar code looks like this:
D E M O
Foreign object in
slot
Try to clear objects by holding reader upside down and
gently shaking. Do not insert metal objects or other
objects to clear slot!
Reader is broken
Contact TokenWorks for support
Problem
Possible Problem
Possible Solution
Magnetic stripe is
dirty
Clean stripe with soft cloth.
Magnetic Card may
be damaged
Try another card.
Magnetic Card may
be miss-aligned
during card swipe
Ensure card is being held flush to base of card track
during swipe. Try swiping at different speeds, in a
different direction, holding the card at different
locations, or changing the orientation of the
Handspring.
Magnetic Cards not
decoding
"swipe
again"
displayed
Magnetic read head
dirty.
Use credit card reader cleaning card to clean dirty off
Magnetic read head.
IDvisor Hardware Manual
Page 33 of 38
