REFA FAMILY USER MANUAL
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1
SERVICE AND SUPPORT
About this manual
1.1
This manual is intended for the user of the Refa and Refa Extended system
–
referred to as ‘product’ throughout this manual. It contains general operating
instructions, precautionary measures, maintenance instructions and information for
use of the product. Read this manual carefully and familiarize yourself with the
various controls and accessories before starting to use the product.
Contact information TMSi
1.2
TMSi Support can be reached via email (
) or via the website:
. Please provide as much information as possible, including
serial numbers of the used products. This will help to support you in the best way
possible.
TMSi Support can be contacted in one of the following languages: Dutch, English
or German.
Manufacturer
Contact Information
Twente Medical Systems International B.V.
Zutphenstraat 57
7575 EJ Oldenzaal
The Netherlands
Warranty information
1.3
The product, except its cables and accessories, is warranted against failure of
materials and workmanship for a period of 2 years from the date of delivery. Cables
and accessories have a warranty period of 6 months.
Repairs can only be performed by the manufacturer or by TMSi authorized
personnel. Warranty will terminate automatically by removal or alteration of
identification labels on the product or its parts. In case seals on the enclosure are
broken or removed, warranty is voided and TMSi can no longer guarantee
continued safety or correct operation of the product.
The warranty does not cover the following:
Failure resulting from misuse, accident, modification, unsuitable physical or
operating environment, or improper maintenance.
Wear and tear caused by regular and normal usage and ageing of
rechargeable batteries.
Failure caused by a product for which TMSi is not responsible.
Damage resulting from use of non-approved accessories.
Uninterrupted or error-free operation of wired or wireless data
transmission.
Any technical or other support provided for a product under warranty, such as
assistance with “how-to” questions and those regarding device set-up and
installation, is provided without warranty.
