14
TROUBLESHOOTING
Consult the following table:
Problem
Cause
Remedy
Burners in the unit will
not turn “ON”
Main gas supply to unit is “OFF”
Ensure that the main gas supply to the unit is
“ON”
Not enough gas pressure.
Ensure that the gas line has enough gas
pressure. Ensure that the gas tanks are not
empty.
Clogged or blocked burner injector
orifice.
Call your authorized service agent.
Thermocouple connection to the
gas valve is loose or too tight.
Call your authorized service agent.
Faulty thermocouple.
Call your authorized service agent.
Faulty gas valve.
Call your authorized service agent.
Only one burner will not
turn “ON”
Clogged or blocked burner injector
orifice.
Call your authorized service agent.
Thermocouple connection to the
gas valve is loose or too tight.
Call your authorized service agent.
Faulty thermocouple.
Call your authorized service agent.
Faulty gas valve.
Call your authorized service agent.
Two burners produce
excessive carbon
deposits
Incorrect gas type supplied to unit.
Ensure that the gas type supplied to the unit
is correct based on the rating label. Refer to
the Gas Specification on Page 13.
Only one burner in a unit
produce excessive
carbon deposits.
Incorrect injector orifice installed.
Ensure that a correct injector orifice is
installed on the unit. Refer to Gas
Specification Table on Page 13 of this manual
Flame comes out from
the flue.
Incorrect gas type supplied to unit.
Ensure that the gas type supplied to the unit
is correct based on the rating label. Refer to
the Gas Specification on Page 13.
Incorrect injector orifice installed.
Ensure that a correct injector orifice is
installed on the unit. Refer to Gas
Specification Table on Page 13 of this manual
Flashback or backfire –
when the flame burns
near the injector and
with a sound like a blow
torch.
Crack on the burner ceramic.
Call your authorized service agent.
Replacement Parts
IMPORTANT:
Only genuine authorized replacement parts should be used for the servicing and repair of this appliance.
The instructions supplied with the parts should be followed when replacing components.
For further information and servicing instructions, contact your nearest authorized service branch.
When ordering replacement parts, please quote the part number and the description listing below. If the
part required is not listed below, request the part by description and quote model number and serial number
which is shown on the rating plate.
