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TROUBLESHOOTING
P25
En
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Problem
Possible cause
What to do
LED indicator not lit
Mains lead unplugged
Check mains plug
No signal found
Aerial is disconnected
Aerial is damaged/
misaligned
Out of digital signal area
Active antenna requires
to switch ON antenna
power/external power
Check aerial lead
Check aerial
Check with dealer
Switch receiver’s
Antenna Power ON/
connect external power
No picture or sound on
TV or amplifier
HDMI or SCART is not
selected on your TV or
amplifier or the unit is set
to higher resolution as
the TV supports.
TV/amplifier is not
switched on
Switch to correct TV/
amplifier input
Select lower resolution
on receiver
Switch TV/amplifier on.
Check if S / PDIF
connection is used.
Scrambled channel
Message
Channel is scrambled
Select alternative
channel
No response to remote
control
Receiver off
Remote not aimed
correctly
Front panel obstructed
Remote batteries
exhausted
Plug in and turn on plug
Aim remote at front
panel
Check for obstructions
Replace remote batteries
Forgotten PIN code
Forgotten channel lock
code
Default PIN is 1234
Contact local Service
Hotline or send email
to our Support via
www.thomsonstb.net