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please contact your local service line or THOMSON dealer. Alternatively, you can send a support mail
via our website: www.thomsonstb.net. NEVER open or disassemble your receiver. This may cause a
dangerous situation and will void the warranty.
Symptom
Cause
Remedy
The display on front
panel does not light
up.
The power adapter is not plugged in
or power of an extension is switched
OFF.
Check that the power adapter is
plugged in to the wall outlet. Make
sure power switch on the extension
cable/distributor is in ON position.
No picture or sound Wrong connection or setting of the
Audio/Video output of the receiver
to TV.
Connect the Audio/Video output
of the receiver to TV correctly and
check the adjusted settings in the
menu Installation> System Settings.
Audio muted.
Press the ! button on TV or receiver.
TV power off.
Turn TV on.
No picture
The receiver can't receive the signal.
Check the antenna cable, replace the
cable, or connect the cable to the
receiver tightly.
Incorrect values of some tuner
parameters (e.g. one/some
channel(s) changed to another TP).
Set the values of tuner parameters
correctly in menu Installation >
Channel Search. Helpful websites are:
http://de.kingofsat.net/
http://www.lyngsat.com/
Wrong direction of the antenna.
Check the signal with a spectrum
analyzer and adjust your antenna
correctly.
No access to
scrambled services
Expired subscription.
Smart card awaiting new
authorisation.
No subscription for the selected
channel.
Check your current subscription
status in Conditional Access > Irdeto
CA System > Product List Status
together with your service provider.
When receiver was powered off/
disconnected from signal for longer
it can take ~1-2h until a valid card is
activated again.
Switch to another channel.
The remote control
does not work
The batteries of the remote control
are not inserted, wrongly inserted or
exhausted.
Check whether the batteries are
inserted correctly or exhausted, if so
replace the batteries in the remote
control.
The USB storage
device is not
working properly.
Formatted incorrectly.
Bigger sized HDD connected.
USB 1.1/3.0 device connected.
Format USB device by PC to FAT 32.
Bigger size HDD or HDDs with more
partitions might need longer time to
be detected.
The receiver might not work properly
with such an USB device respectively
functionality with all available USB
devices can't be guaranteed.
The receiver
switches to Standby
automatically.
Auto Standby function is activated
and reached the adjusted time
(default 3h).
In the menu Settings >System
Settings you can adjust the Auto
Standby time or disable it.
NOTE:
For questions concerning AustriaSAT or HD Austria, please contact
the service telephone: 0820 90 90 93 or visit www.austriasat.at or
www.hdaustria.at.