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VoIP Business Phone Administrator Manual

- Page 42

- Page 42 -

5.3 APS Troubleshooting

Check that the DHCP and TFTP servers are correctly set up. If the upload fails, administrators
should check any error message displayed on the LCD screen of the phone.

•

“

Null APS!

”: the option 66 is missing

•

“

Wrong FW!

”: the firmware filename is not as expected. (e.g. DHCP

option 132 is not setup properly.)

•

“Wrong FW version”:

option 133 is not as expected (e.g. NULL)

•

“

Wrong cfg!

”: the generic configuration filename is not as expected (e.g.

DHCP option 134 is not setup properly.)

•

“

Wrong files!

”: the firmware and configuration filenames are not as

expected

•

“

TFTP Error!

”: the IP phone cannot contact the TFTP server, or the TFTP

server has crashed or the network connection is down. If the download

has started, the phone will lock. The TFTP process will resume when the

IP phone is powered-up again. (e.g. If TFTP is down, IP phone cannot

reach the TFTP server. So, the TFTP error message is displayed on

LCD.)

•

“

Corrupted FW!

”: the chosen firmware file is invalid or corrupt

•

“

Upgrade Error!

”: unknown upgrade process error

There is no specific message on the monitoring tool running on the PC.

Содержание ST2020

Страница 1: ...Administrator Manual ...

Страница 2: ...tes uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions in this manual may cause interference to radio communications This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Subpart J of Part 15 of FCC rules which are designed to provide reasonable protection against radio interference whe...

Страница 3: ... as TVs radios hi fi or video equipment which radiate electromagnetic fields 9 The IP Phone must be powered using the power adaptor provided with the package If you do use an alternative power adaptor it must comply with the following standards EN60950 CE mark U L Output 5VDC 600mA Input 100V 60Hz to 230V 50Hz Any damage caused to the IP Phone as a result of using unsupported power adaptors will n...

Страница 4: ...EBOOK 19 2 7 MUTING A CALL 20 2 8 HOLDING A CALL OR HANDLING MULTI LINES 20 2 9 FORWARDING A CALL 21 2 10 TRANSFERRING A CALL ATTENDED TRANSFER 21 2 11 ACCESSING VOICE MAILS 21 Chapter 3 Configuration through LCD 22 3 1 CONFIGURATION THROUGH LCD MENUS 22 3 2 CALL MODE AND CONFIG MODE 22 3 3 DETAILED LCD MENU SETTINGS 23 Chapter 4 Configuration via Web Interface 26 4 1 CONFIGURATION VIA WEB INTERFA...

Страница 5: ...ain following features 2 line LCD display Connectivity Integrated 2 port 10 100 Ethernet switch Phone services Multiline Call Forward Call Transfer attended Call Hold Redial Group listening Message Waiting Indicator Speedial Phonebook Caller ID display Audio extension connection Integrated headset RJ9 port Multiple power options power over Ethernet PoE 802 3af and external power supply adaptor VoI...

Страница 6: ...ight 2005 THOMSON All rights reserved Page 6 1 2 General Product Overview Figure 1 1 shows the IP phone from above Please refer to table 1 1 for the name of each numbered feature and a brief description of its function Figure 1 1 Phone panel Page 6 ...

Страница 7: ...cters 8 C Press to quit from the current page and go back to the previous page without changing any settings 9 Speed dial sticker Attach the Speed dial sticker here 10 14 m1 to m5 Memory keys These memory keys are used as Speed dial keys 1 to 5 15 1 9 0 Press to Dial number Enter names phonebook speed dial 16 17 MUTE key Press to mute un mute the current call SPKR key Press to enable disable the g...

Страница 8: ... Default Mode Headset During call Mode Handset During call only if group listening is active Headset Handset Mode Ringing cadence on incoming call Group listening in active cadence 26 MUTE Green MUTE is off MUTE on Blinking status 27 SYS Red Ready Booting During Firmware booting Booting Slow blinking during DHCP process Fast blinking during SIP registration Running mode after rebooting Slow blinki...

Страница 9: ...re 1 3 IP Phone rear and the left side panel connections 1 Use an Ethernet CAT 5 cable to connect the LAN port to an Internet equipment In PoE Power over Ethernet office environment the IP phone can be powered from a power switch via an Ethernet cable in which case the external power adaptor is not needed 2 If the switch is not PoE switch plug the power adaptor cord into the DC jack socket at the ...

Страница 10: ...ew heads 3 Remove the Latch from the on hook handset position of the base see below 4 Reverse it and replace it in its slot 5 Connect the Handset to the base unit and hang it in the on hook position Page 10 Correct wall mounting positions Figure 1 3 Mounting IP phone on the wall 1 4 Turning on the phone When the IP phone is turned on the system will boot up and the following information will be di...

Страница 11: ...e soft keys shown below are used to select the options displayed on the LCD screen Page 11 Menu Acct Phone Next Figure 1 4 IP Phone LCD Display When the registration of IP phone is successful the following message will be displayed LED Status LCD Screen Description of Action All LEDs will go OFF TEL 1006 Sep 21 TUE 10 24 The LCD screen will display the phone number ex 1006 time date 1 6 Keypad Inp...

Страница 12: ... 5 IP Phone Numeric keypad Use the vol and vol keys to move the cursor To delete characters please use vol Press the OK key to confirm Pressing the key will display on the LCD screen the character required when entering URLs or IP addresses Notes The character entered in the cells before the first slash are written without pressing the vol key The character entered in the cells after the first sla...

Страница 13: ...e 4 key How to enter N Press first the vol key then press twice the 6 key How to enter 6 Press first vol key twice then press 3 times the 6 key Notes If you want to enter a character before the first slash press the corresponding key as many times as indicated in the column If you want to enter a character between two slash press ONCE the vol key then press the corresponding key as many times as i...

Страница 14: ...t speakerphone or handset volume In configuration mode vol key can be used to control the cursor and vol key can be used to toggle between uppercase lowercase letters and numbers OK This key also forms part of the soft key array Press this key to enter editing mode or confirm settings in the current page C Press this key to cancel current setting s and return to the previous page without making ch...

Страница 15: ...hen a call is held the HOLDING message is displayed on the LCD screen Press the key again to retrieve the call This key is also used to switch between simultaneous calls broker call MULTILINE Press this key to switch directly between two lines MSG Press this key to access to the Voice Mail System PBOOK Press this key to enter the Phone book ...

Страница 16: ...tup Calling message is displayed Hang Up the Call TEL 1006 Mon May 10 08 24 When hanging up the call the standby mode message is displayed again Phone Busy condition Response Busy here If callee s phone is off hook or is using and not available a busy message and tone will be presented to the user Using the Headset Before using the headset turn the headset handset switch on the left side of IP pho...

Страница 17: ... username Caller ID is displayed on the LCD screen XXXX Connected When you pick up the handset the call will be established and you can start talking 2 3 Adjusting the Voice Volume The following keys are used vol vol CANCEL Adjusting Voice Volume with the idle State There is a simple way for users to adjust the local tone volume level of speaker Under idle state let the Handset still on the cradle...

Страница 18: ... headset or speakerphone Once you have pressed the volume adjustable keys the corresponding LCD screen message is as follows LCD Screen Description of Action Volume 3 Pick up the call by Handset or Speakerphone During the conversation press vol to decrease the voice volume vol to increase the voice volume 2 4 Speed Dialing a Call The following keys are used m1 m2 m3 m4 m5 SPKR Speed Dial Before us...

Страница 19: ...ersation or in idle mode this function is invalid For the LCD message please refer to the following description LCD Screen Description Dialing XXXX Press the REDIAL key to make an immediate call to the last dialed number 2 6 Phonebook The following key is used PHONEBOOK Press PHONEBOOK key to enter phonebook LCD Screen Description 1 Press the vol and vol keys to navigate the 1 to 20 phone numbers ...

Страница 20: ...e Mute Inactive When the MUTE key is pressed again the voice is recovered Inactive message is shown on the screen for one second The mute LED is off 2 8 Holding a Call or Handling Multi lines The following keys are used HOLD MULTILINE Hold a Call Switch between 2 lines While in a call you can press the HOLD key to put the current call on hold a To return to the call press the HOLD key again LCD Sc...

Страница 21: ...one in accordance with the forward type Unconditional busy and no answer 2 10 Transferring a call Attended transfer The following keys are used TRANSFER phone numbers OK HOLD Transfer a Call When A calls B if A would transfer this call to C A should press the HOLD key Then upon hearing dial tone input the phone number of C and press the OK key to let B establish a new session with C After all thes...

Страница 22: ...e Config Mode 3 2 1 Call Mode Menu Once the IP phone is up and running press the menu key to display the following Call Mode Menu LCD Screen Description For User Action Menu Info Config Press the corresponding soft keys to select Info to display IP Phone information Config to enter Config mode C to return to the idle state Info IP Status Vers Press the corresponding soft keys to select IP to displ...

Страница 23: ...nu Boot Admin Home Press the corresponding soft keys to select Boot to reboot the phone Admin to set admin settings Home to return to the home page C to return to the previous page Remark When editing address string press Vol to switch between lowercase uppercase and number input Once all configurations are finalized reboot the IP phone Acct Menu Acct Authu Authp Home Press Authu to set the SIP au...

Страница 24: ...ll forward feature Disable to disable the call forward Unconditional to set up the unconditional call forward Busy to set up the busy call forward No answer to set up no answer call forward C to return to the previous page Press the alphanumeric key to set the call forward URL Page 24 Speed dial Menu Speeddial Num1 Num2 Next Press the corresponding soft keys Num1 to edit the speed dial number 1 Nu...

Страница 25: ...ook 1 Choose the entry you want to edit Press the menu key to enter the editing mode C to go back to the upper page Editing name Enter the name of your entry and press the OK key to confirm the settings C to go back to the upper page Editing number Enter the number of your entry and press OK to confirm the settings C to go back to the upper page After phone speed dial and phonebook configuration y...

Страница 26: ...y for Config 10 0 0 147 Alternatively you can hold down the menu button as you power off power on the phone and you will directly start in Config mode Or hold down menu button while you power on if the phone was off To access the web interface you must open an http web browser and enter the IP phone s IP address For example http 10 0 0 147 Once the Enter key has been pressed the browser will ask f...

Страница 27: ...ke effect Table 4 2 Admin page z Administrator name displays the administrator name required to enter the settings page z Password enters the administrator password z Confirm password confirms the administrator password z Save saves the new settings entered into this page z Cancel cancels all changes made to settings in this page z Reboot device restarts the device to save the new settings z Reset...

Страница 28: ...dress or DHCP to retrieve the IP address from a DHCP Server default settingÆ DHCP enabled z Default IP address displays the IP address for the IP Phone default setting Æ 0 0 0 0 z Default subnet mask displays the subnet mask default settingÆ 0 0 0 0 z Default gateway displays the gateway IP address default setting Æ 0 0 0 0 z DNS Server displays the IP address of DNS server default setting Æ211 15...

Страница 29: ...IP Phone register name z Authentication password displays the IP Phone register password z SIP registrar Domain name displays the SIP Proxy server IP address or domain name default setting Æ 10 0 0 138 z SIP registrar port displays the SIP registrar port number default setting Æ 5060 z SIP outbound proxy server displays the SIP Outbound Proxy IP server address or domain name default setting Æ 10 0...

Страница 30: ...P port default settingÆ 5060 z Local RTP port 0 random displays the RTP port default settingsÆ 41000 z Save saves the new settings entered into this page z Cancel cancels all changes made to settings in this page Remark Authentication username and Authentication password can be left empty as they are after a reset to factory default settings ...

Страница 31: ...ferred type of audio codec z Min RTP TX packet time ms the minimum time of the length of audio in the packet z Jitter buffer type selects the jitter buffer type from 3 kinds Fixed Sequential Adaptive z Jitter buffer delay in milliseconds displays the Jitter buffer delay z Enable VAD CNG selects to use VAD CNG or not z Save saves the new settings in this page z Cancel cancels all changes made in th...

Страница 32: ...z Country tone selects the country tone z Speaker out volume sets the speaker output volume default setting Æ Volume Level 3 z Handset out volume sets the handset output volume default setting Æ Volume Level 3 z Handset input volume sets the Handset volume levels default setting Æ Volume Level 4 z Call forward type sets the call forward type z Call forward URL sets the call forward URL z Voicemail...

Страница 33: ...ts the Speed dial number 1 to program button 1 z Speeddial number 2 sets the Speed dial number 2 to program button 2 z Speeddial number 3 sets the Speed dial number 3 to program button 3 z Speeddial number 4 sets the Speed dial number 4 to program button 4 z Speeddial number 5 sets the Speed dial number 5 to program button 5 z Save saves the new setting in this page z Cancel does not change the se...

Страница 34: ... VLAN 802 1Q default setting Æ disable z VLAN ID sets the VLAN ID z Priority 802 1p adjusts packet priority default setting Æ 5 z DiffServ Codepoint sets the DiffServ Codepoint default setting Æ 184 z Timeout for dialing sec display the timeout for dialing z User name displays the user name z User password enters the user password z Confirm password confirms the user password z Save saves the new ...

Страница 35: ...ved Information On this page you can see most of settings of the IP Phone Table 4 9 Information page This page displays the current mode and firmware version of the device Remark This is to display the information only please go to the respected menu to change the settings Page 35 ...

Страница 36: ...rning Uploading a new firmware image will overwrite the existing firmware Table 4 10 Firmware upload page File to upload choose a firmware file with bin extension to upload to the IP phone After reboot the old firmware will be replaced by the new version leaving configuration settings unchanged Page 36 ...

Страница 37: ...support options 66 132 133 134 and 135 This administrator guide explains how to set up an APS in two recommended scenarios configuration scenario for warehouses configuration scenario for entreprises 5 1 Warehouse Customization Provisioning Scenario This APS system is designed to address bulk IP phone customization needed in a warehouse environment Its purpose is to provide a fast and easy way for...

Страница 38: ...en power up The individual phones will upgrade themselves automatically from the APS system and the LCD screen will display the Configure Please wait message followed by Customizing Once the process is complete the LCD screen will display custom OK and Green hold LED is ON Then warehouse worker could disconnect the IP phone and put it in the box If there is an error during customization the Red LE...

Страница 39: ...ing filename 000346000789 txt Remark The firmware version value is not required by the DHCP server since it is not used in enterprise APS Firmware version 2 0 4 x e g 2 0 4 12 2 0 4 13 etc Must be the same as the name specified in option 133 of step 1 APS Server SIP Server DHCP Server TFTP Server New firmware Configuration file Monitor PC Phone C Phone A Phone B Internet Gateway INTERNET Figure 7 ...

Страница 40: ...pecific configuration files the values provided in the specific file will overwrite the values from the generic file Config filename ST2020_cfg txt Must be the same as the name specified in option 134 of step 1 STEP 3 IP phones are connected to the network in order to link to the APS To Upgrade the individual phone the APS system must be used The administrator runs the remote management and monito...

Страница 41: ...ure 7 3 APS mechanism Once the upgrade process is completed the phones will reboot automatically and return to normal operation mode with their new settings otherwise the RED SYS LED will be on with the following error message displayed e g Wrong FW Wrong cfg TFTP Error etc on the phone TFTP Error Error message is shown on LCD STEP 4 If the APS upgrade process fails check the DHCP server setup net...

Страница 42: ... the generic configuration filename is not as expected e g DHCP option 134 is not setup properly Wrong files the firmware and configuration filenames are not as expected TFTP Error the IP phone cannot contact the TFTP server or the TFTP server has crashed or the network connection is down If the download has started the phone will lock The TFTP process will resume when the IP phone is powered up a...

Страница 43: ... IP range of the intended IP phones For example to upgrade 3 phones with IP address of 192 168 10 101 192 168 10 104 and 192 168 10 108 the administrator will need to select an IP range in figure 6 1 For TOOLS to function the IP range and the PC running TOOLS must be within the same subnet Icon for the ST2020 TOOLS Specify the IP range of all the targeted IP phones to be upgraded Figure 6 1 ST2020...

Страница 44: ...ample A MAC txt file example The MAC txt file is used only in enterprise APS mode The phone will first request the generic configuration file followed by the MAC txt file from the APS server Assuming that the MAC txt exists on the APS server the phone will then replace the settings contained in the generic configuration file with those in the MAC txt file Page 44 ...

Страница 45: ...server 211 157 97 2 15 IP number NTP server 207 46 130 100 15 IP number SIP Settings SIP registrar Domain name Ⅹ 10 0 0 138 32 IP number or domain name SIP registrar port Ⅹ 5060 2 0 65535 SIP outbound proxy server Ⅹ 10 0 0 138 32 IP number or domain name SIP outbound proxy Port Ⅹ 5060 2 0 65535 Display name Ⅹ i220 16 Alphanumeric User name Ⅹ 220 16 Alphanumeric Authentication username Ⅹ none 16 Al...

Страница 46: ...anumeric Speed dial Number 2 Ⅹ 16 Alphanumeric Speed dial Number 3 Ⅹ 16 Alphanumeric Speed dial Number 4 Ⅹ 16 Alphanumeric Speed dial Number 5 Ⅹ 16 Alphanumeric Advanced Settings Local RTP port Ⅹ 40000 2 0 65535 Jitter buffer type Ⅹ Sequential 1 Fixed Sequential Adaptive Jitter buffer length ms Ⅹ 90 1 20 250 VAD CNG Ⅹ Disable 1 Enable or Disable VLAN 802 1q Ⅹ Disable 1 Enable or Disable Priority 8...

Страница 48: ...access the web interface users and administrators must first switch from call mode to config mode This can be done either by powering the phone off and on again while holding down the menu button or by pressing the menu button and selecting config 3 Why can t I register with the SIP proxy Answer Check the SIP proxy settings and refer to your VoIP service provider 4 How do I enter numbers onto the ...

Страница 49: ... Macedonia 1 0 Slovenia 1 0 Ascension 0 0 Finland 2 0 Madagascar 3 0 Solomon Islands 11 0 Australia North 9 5 France 1 0 Malawi 2 0 Somalia 3 0 Australia South 10 0 French Antilles Martinique 3 0 Malaysia 8 0 South Africa 2 0 Australia West 8 0 French Guinea 3 0 Maldives 5 0 Spain 1 0 Australia East 10 0 French Polynesia 10 0 Mali Republic 0 0 Sri Lanka 5 5 Austria 1 0 G Malta 1 0 St Lucia 4 0 Aze...

Страница 50: ...12 0 Cambodia 7 0 Indonesia Central 8 0 Niger Republic 1 0 U Cameroon 1 0 Indonesia East 9 0 Norfolk Island 11 5 Uganda 3 0 Canada Central 6 0 Indonesia West 7 0 Norway 1 0 Ukraine 2 0 Canada Eastern 5 0 Iran 3 5 O United Arab Emirates 4 0 Canada Mountain 7 0 Iraq 3 0 Oman 4 0 United Kingdom 0 0 Canada Pacific 8 0 Ireland 0 0 P Uruguay 3 0 Canada Newfoundland 3 5 Israel 2 0 Pakistan 5 0 USA Centra...

Страница 51: ...a 5 0 Kyrgyzstan 5 0 Reunion Island 4 0 Wallis And Futuna Islands 12 0 Cyprus 2 0 0next column Romania 2 0 Y Czech Republic 1 0 Russia West 2 0 Yemen 3 0 D Russia Central 1 4 0 Yugoslavia 1 0 Denmark 1 0 Russia Central 2 7 0 Z Djibouti 3 0 Russia East 11 0 Zaire 2 0 Dominica 4 0 Rwanda 2 0 Zambia 2 0 Dominican Republic 4 0 0next column Zimbabwe 2 0 0next column The END ...

Страница 52: ...nistrator Manual Copyright 2005 THOMSON All rights reserved Page 52 The specifications and information regarding the Products in this document are subject to change without prior notice 02 05 2005 DC 931022R3 2020ST A Page 52 ...

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