11
GUARANTEE
This unvented vessel carries a full 25-year cylinder guarantee against faulty materials or manufacture provided that:
•
It has been correctly installed as per the Installation Manual and all the relevant regulations and codes of practice in force at the time.
•
It has not been modified in any way, other than by the manufacturer
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It has not been misused, tampered with or subjected to neglect
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It has only been used for the storage of potable water
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It has not been subject to frost damage
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The unit has been serviced annually
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The logbook has been filled in after each annual service
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Within 30 days of purchase the user completes and returns the certificate supplied to register the product.
Please note that invoices for servicing will be requested to prove that the unit was serviced annually
5 year guarantee available on all components except immersion heater and cylinder thermostat (Which carry a two year guarantee). However, this is
subject to the Benchmark logbook having a regular service stamp by a qualified unvented installer.
Exclusions – The guarantee does not cover: -
•
The effects of large scale build up
•
Any labour charges associated with replacing the unit or outs parts
•
Any consequential losses caused by the failure or malfunction of the unit
GUIDANCE IN THE EVENT OF A PROBLEM
If you have a problem in the first instance contact the plumber who fitted the unit. There after contact the plumber who carries out the annual
servicing for you.
If your unit develops a leak we will supply you with a new one. We ask for a nominal up front payment to prevent fraud. We will require t he
original unit to be returned to us for inspection along with a copy of your logbook. When it is confirmed that it has failed within the terms of the
warranty the up front payment will be refunded.
If a component fails within either the five or the two-year guarantee period we will send you a new one without any up front charge. Credit card
details may be taken to prevent fraud. We ask you to post the faulty part back to us within one month by recorded delivery.
Due to our ongoing product development policy we reserve the right to alter specifications without prior notice.
Содержание unvented water heater
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