Chapter 4 - Troubleshooting
49
Fail to Detect Cassette
Error Message / Symptom
Possible Cause
Remedy
Fail to detect Cassette
Cassette blockage when exiting
Hopper.
Open the Print Door and
remove any visible Cassette.
Use the Touch Panel or PC to
continue.
Cassette blockage in Hopper.
Remove the Hopper at the
output position and use the
Touch Panel or PC to perform a
Dispense Cycle and reset the
dispense lever.
Remove the Cassette Tube and /
or any loose Cassettes in the
Hopper.
Manually open and close the
Hopper Slider a few time to
ensure it moves freely.
Carefully reload the Cassettes
and refit the Hopper to the
Carousel.
Use the Touch Panel or PC to
continue.
Cassette not compatible.
If using a non-approved
Cassette, check that they
manually dispense properly.
Other Hopper Malfunction
Fit another Hopper in the
output position and check that
it operates correctly.
If it does, this indicates that
either the Cassettes or the
Hopper is faulty.
Instrument Malfunction
Call the Thermo Fisher
Scientific Service Department.
Содержание PrintMate AS
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