13
WARRANTY
How to Make a Warranty Claim:
Warranty claims can be placed by
completing the following steps:
• Contact Customer Service on
1300 412 612 (in Australia) or
0800 729 389 (in New Zealand).
• Provide the serial number and
model number of the water
heater. This can be found on the
compliance plate on the outside of
the water heater.
• Provide your full name, address and
contact number.
• Provide proof of date of installation
for warranty to commence
from that date, rather than from
the date of manufacture. See
Commencement of Warranty on
page 12.
Please note, if the defect or fault is not
covered by the warranty or guarantee,
you will be responsible for the costs
incurred by the service agent or
technician.
Contact Details:
Dux Manufacturing Limited
Lackey Road
Moss Vale, NSW, 2577
Australia
1300 412 612 (Australia)
0800 729 389 (New Zealand)
Email: [email protected]
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