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PROVIDENCE INSERT PELLET STOVE
39
THELIN HEARTH PRODUCTS PELLET HEATER
WARRANTY REPLACEMENT PROGRAM
EFFECTIVE March 1 st , 2015
NOTE: PLEASE READ THIS WARRANTY REPLACEMENT PROGRAM CAREFULLY BEFORE
APPLYING FOR WARRANTY REPLACEMENTS OR CREDIT.
WARRANTY COVERAGE
Warranted for five years from the date of retail purchase against defects in workmanship to include heater
cabinet and body. Warranted for one year from date of retail purchase to include drive mechanism and
electronic components. Solely for the benefit of the original purchaser (retain your dated sales receipt as proof
of purchase).
Some Dealers may require you to pay a service call or trip charge for any warranty work.
COVERED
Replacement of defective parts and labor and product return to consumer.
NOT COVERED
Door glass, plating, paint, and gasket. Damages caused by abuse or failure to perform normal maintenance and
any related expense. This warranty shall not apply to any defect, malfunction, or failure to conform with the
warranty provisions if caused by damage (not resulting from defect or malfunction) due to unreasonable use by
purchaser. Consequential damages, incidental damages, or incidental expenses, including damage to property.
Some states do not allow the exclusions or limitation or incidental consequential damages, so the above limitation
or exclusion may not apply to you. This warranty gives you specific legal rights that vary from state to state.
WARRANTY WORK
If you find this unit to be defective in material and/or workmanship within a period of five (5) years from the date
of purchase, contact your local dealer from whom you purchased the heater. All warranty work must be authorized
by the factory in advance of the repair and an authorization number assigned. A warranty claim form must be
completed and signed by both the repair person and the customer. For prompt warranty service, please contact
the authorized dealer in your area. Have the following information available to assist the repair person.
HEATER PURCHASE INFORMATION
Date Purchased: _____________________________ Serial Number: _____________________________
Dealer/Retailer where Purchased: ______________________________________________________________
Installer/Contractor used for Installation: ________________________________________________________
QUALIFICATION FOR WARRANTY PERFORMANCE
Return product or defective part with proof of purchase and narrative description of defect together with your
name and address, freight prepaid to: Thelin Hearth Products, Warranty Division, 63 Laxalt Dr. Carson City,
NV 89706. Returned part or product will be repaired or replaced at Thelin Hearth Products option and will be
returned to you freight prepaid as soon as practical, but not later than 30 days after receipt.