125
teutonia Go Carefree Guarantee
teutonia Go Carefree Guarantee
additional Commercial Guarantee for the purchase
of new teutonia strollers & accessories
1. in compliance with the applicable legislation, all consumers purchasing new teutonia strollers or accesso-
ries (hereinafter referred to as product) benefit from the applicable statutory warranty.
2. in addition, the newell rubbermaid Group (hereinafter referred to as “teutonia”) has the pleasure to grant
to such clients an additional 3 year „Go Carefree“ commercial guarantee. teutonia warrants that the pro-
duct purchased is free from defects in material and workmanship. these provisions apply to all products
purchased within the european economic area (eea), Switzerland and russia.
3. Details on the defects that are covered and not covered under the commercial guarantee can be viewed
under the table in section 11.
4. the total commercial guarantee term starts in the same time as the statutory warranty term: i.e., with
delivery of the product by a dealer. the starting date is indicated by the dealer in the check form (see in-
struction manual) or in the absence of such check form, this will be the date indicated on the receipt. With
delivery of the product, the consumer shall immediately check the product for defects and report these to
the dealer without any delay.
5. in order to benefit from the commercial guarantee, a proof of purchase with original purchase date and
when available a fully completed and signed check form (see instruction manual) is required. teutonia does
not grant any warranty if the product has been purchased as second-hand product or from an unauthorized
reseller/dealer.
6. if a defect covered by this additional commercial guarantee (see section 11) occurs, teutonia will decide
whether to repair the defect in the teutonia after Sales department, at an authorized Service Center, at a
qualified dealer (remedying) or if the consumer will be provided with a new product (substitute); in any case
repairs will be excluded if these will lead to unreasonable costs for teutonia or its qualified dealer. in case
of remedying, teutonia will decide at its own discretion if the defective part will be repaired or replaced.
teutonia reserves the right to stop the production of a model, a spare part, a color, a fabric or an accessory.
in such a case teutonia will provide the consumer with a product, a spare part, a color or fabric of at least
equivalent quality as replacement.
7. in relation to the rights referred to in section 6, the following provisions apply:
a. Claims made for products under this commercial guarantee can only be made to the teutonia dealers
from which the product was purchased in the european economic area (eea), Switzerland and russia. if
the product is shipped in a territory other than the territory of the eea, Switzerland or russia, the com-
mercial guarantee may not be claimed (in such case the applicable warranty will be the local statutory
warranty).
b. replaced items become property of teutonia and its local affiliates.
c. for items that have been installed, painted or repaired in the course of remedying the guarantee conditi-
ons will continue to apply until the expiry of the original guarantee period. this also applies to a product
that has been replaced. remedying or replacement is not entitling to an extension of the guarantee
period.
d. if a product becomes unusable due to a defect covered by this commercial guarantee conditions (see
section 11) the consumer needs to contact his/her teutonia dealer immediately. the dealer will then ad-
vise the consumer whether the product can be repaired in the store, need to go to his service workshop
or if the product needs to be sent to teutonia for service.
e. further claims are excluded from this commercial guarantee. in particular, compensation such as provi-
ding loaner stroller for the duration of the repair or damage compensation claims.
f. if teutonia has to provide a new product following a commercial guarantee claim, then teutonia has the
right to demand the return of the defective product from the consumer. the return of the defective product
and the delivery of a new product can only be made to the dealer from which the original purchase was
made.
8. if a repair – claimed in accordance with the above section 6 – fails, especially if the defect has not been
rectified or further repair attempts are unreasonable for teutonia or its qualified dealer, then the consumer
can only request the delivery of a product (same or of equivalent value) free of defects from teutonia. Sec-
tion 7f applies accordingly.
9. these commercial guarantee conditions do not apply, if the defect was caused by the fact that:
– the product was subjected to abuse or excessive use not in compliance with the instructions manual (e.g.
if the total allowed weight was not respected) or
– the product was repaired and maintained improperly by the warrantee or a third party who is not a qualified
teutonia dealer or
– product parts that are not authorized by the manufacturer/brand have been installed or the product has-
been altered in a manner that is not approved by teutonia or
– no original teutonia accessories have been used or
– the consumer has not followed the rules on usage, care and treatment of the product (see instruction
manual).
10. normal wear and tear is excluded from the commercial guarantee. Likewise, defects (e.g. rust, scratches,
corrosion) caused by external influences, external environmental factors (e.g. accident, hail, ice, snow,
flooding, high humidity) or lack of maintenance and care. See also section 11.
11. the following table provides detailed insights into defects that fall under the “Go Carefree” commercial
guarantee respectively. the table is differentiated by hard goods (e.g. frame, wheels, parking brake, etc.)
and soft goods or accessories (e.g. zipper, buttons, belt etc.). Section 9 and 10 shall apply accordingly:
12. the present commercial guarantee does not limit the legal rights, in particular warranty claims against the
dealer of the product and possible claims under the applicable statutory warranty on product liability against
the manufacturer.
teutonia
Go
Carefree
Guarantee
Additional
Commercial
Guarantee
for
the
purchase
of
new
teutonia
strollers
&
accessories
Valid
as
of:
July
2013
Page
‐
2
‐
of
2
‐
the
product
was
subjected
to
abuse
or
excessive
use
not
in
compliance
with
the
instructions
manual
(e.g.
if
the
total
allowed
weight
was
not
respected)
or
‐
the
product
was
repaired
and
maintained
improperly
by
the
warrantee
or
a
third
party
who
is
not
a
qualified
teutonia
dealer
or
‐
product
parts
that
are
not
authorized
by
the
manufacturer/brand
have
been
installed
or
the
product
has
been
altered
in
a
manner
that
is
not
approved
by
teutonia
or
‐
no
original
teutonia
accessories
have
been
used
or
‐
the
consumer
has
not
followed
the
rules
on
usage,
care
and
treatment
of
the
product
(see
instruction
manual).
10.
Normal
wear
and
tear
is
excluded
from
the
commercial
guarantee.
Likewise,
defects
(e.g.
rust,
scratches,
corrosion)
caused
by
external
influences,
external
environmental
factors
(e.g.
accident,
hail,
ice,
snow,
flooding,
high
humidity)
or
lack
of
maintenance
and
care.
See
also
section
11.
11.
The
following
table
provides
detailed
insights
into
defects
that
fall
under
the
“Go
Carefree”
commercial
guarantee
respectively.
The
table
is
differentiated
by
hard
goods
(e.g.
frame,
wheels,
parking
brake,
etc.)
and
soft
goods
or
accessories
(e.g.
zipper,
buttons,
belt
etc.).
Section
9
and
10
shall
apply
accordingly:
12.
The
present
commercial
guarantee
does
not
limit
the
legal
rights,
in
particular
warranty
claims
against
the
dealer
of
the
product
and
possible
claims
under
the
applicable
statutory
warranty
on
product
liability
against
the
manufacturer.
teutonia
Hard
Goods
guarantee
Coverage
Item
Complaint
Cause/Comment
1
year
No
function
All
other
than
adjustment
yes
No
function
Adjustment
only
yes
Scratches
&
Rust
Wear
&
tear
is
not
covered
no
Powder
coat
flaking
off
yes
No
folding
function
yes
Noises/Squeaking
yes
Damaged
yes
Spinning
on
handlebar
no
No
or
reduced
function
All
other
than
adjustment
&
worn
pads
yes
No
or
reduced
function
Adjustment
only
yes
No
or
reduced
function
Worn
pads
yes
Seat
Brackets
No
function
Broken
parts
yes
Swivels
(excl.
wheels)
No
or
reduced
function
yes
Worn
tread
Wear
&
tear
no
Wobbling
no
Worn
tread
Wear
&
tear
no
Punctures
Wear
&
tear
no
Broken
yes
Damaged
foam
Wear
&
tear
no
Incorrect
assembly
no
teutonia
Soft
Goods
&
Accesory
guarantee
Coverage
Item
Complaint
Cause/Comment
1
year
Zippers
Broken
or
no
function
yes
Torn
Seams
yes
Snap
Fasteners
Broken,
fallen
off,
or
No
Function
yes
Stains
no
UV
Damage(
Major
Fading)
yes
Washing
no
Rips
and
Tears
yes
Harness
yes
Mould/pilling
formation
no
Accessories
See
the
elements
of
soft
‐
goods
yes
no
no
no
no
yes
yes
no
no
no
no
Colour
fading
no
no
no
no
no
no
no
no
no
no
no
no
2
year
3
year
Air
wheels
no
no
no
no
Bumper
bar
yes
yes
no
no
yes
yes
yes
yes
EVA
wheels
no
no
no
no
Handbrake
yes
yes
yes
yes
yes
yes
no
Handlebar
grip
no
no
no
no
Frame
no
no
yes
yes
yes
yes
no
2
years
3
years
Parking
brake
yes
yes
yes
yes
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