Contacting Tesla
For detailed information about your Model X,
go to
and log on to
your Tesla account or sign up to get an
account.
If you have any questions or concerns about
your Model X, in the United States, Canada or
Puerto Rico, call 1-877-79TESLA
(1-877
‑
798-3752) and in Mexico, call
1-800-228-8145.
NOTE:
You can also use voice commands to
provide feedback to Tesla. Say "Report",
"Feedback", or "Bug report" followed by brief
comments. Model X takes a snapshot of its
systems, including your current location,
vehicle diagnostic data, and screen captures
of the touchscreen and instrument panel.
Tesla periodically reviews these notes and
uses them to continue improving Model X.
Reporting Safety Defects - US
If you believe that Model X has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Tesla.
If NHTSA receives similar complaints, it may
open an investigation. If it finds that a safety
defect exists in a group of vehicles, it may
order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your dealer,
or Tesla.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
; or write to: Administrator,
National Highway Traffic Safety, 1200 New
Jersey Avenue SE., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
Reporting Safety Defects -
Canada
If you believe that your Model X has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada, in addition to
notifying Tesla. To contact Transport Canada,
call their toll-free number: 1-800-333-0510.
Reporting Safety Defects
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