Repair Policy
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6-7
Engineered to Endure
Returned Material Authorization (RMA)
If any equipment is determined to be defective:
• Have the following information available:
•
Unit serial number
•
Unit part number and description
•
Complete description of the failure
•
Designated contact name and phone number
•
Billing information
•
Shipping information
• Contact Terrasat Customer Service to request an RMA number.
•
Telephone: +1 408.782.5911
•
E-mail: [email protected]
• Properly package the defective equipment in its original container (if available and
undamaged), and mark the RMA number on the outside of the shipping container.
Note:
Do not return any equipment without an RMA number.
• Ship the equipment to the following address:
Terrasat Communications, Inc.
315 Digital Drive
Morgan Hill, CA 95037
U.S.A.
• After the unit is received at Terrasat, an initial evaluation will be performed.
•
If the unit is found to be in-warranty, the unit will be repaired and returned at
no charge.
•
If the unit is found to be out-of-warranty, Terrasat Customer Service will
contact the designated contact for authorization to proceed with the repair.
• Authorization in the form of a purchase order will be required.
• Once authorization is received, the unit will be repaired and returned.
Содержание IBUC 3
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Страница 13: ...ix REVISION HISTORY Engineered to Endure Revision Date Description A 1 26 2021 Initial Public Release ...
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Страница 33: ...System Components 2 11 Engineered to Endure Figure 2 3 DC powered IBUC3 Block Diagram ...
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Страница 40: ...2 18 IBUC 3 IBUC 3G Operations Manual Functional Description Engineered to Endure ...
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Страница 132: ...B 8 IBUC 3 IBUC 3G Operations Manual Using HyperTerminal Engineered to Endure ...
Страница 157: ...Menu Options D 3 Engineered to Endure Figure D 3 Hand held Terminal Menu Tree ...
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Страница 168: ...E 6 IBUC 3 IBUC 3G Operations Manual Legacy Binary Command Message Structure Engineered to Endure ...
Страница 223: ...Reference Drawings G 3 Engineered to Endure Figure G 2 Fabrication Drawing FBD 21984 XXXX Rev B page 1 of 2 ...
Страница 225: ...Reference Drawings G 5 Engineered to Endure Figure G 4 Example Installation Drawing IND 10521 0011 Rev A ...
Страница 227: ...Data Sheets G 7 Engineered to Endure ...
Страница 228: ...G 8 IBUC 3 IBUC 3G Operations Manual Component Specifications and Reference Drawings Engineered to Endure ...
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