38
39
EN
ES
FR
IT
KO
EN
ES
FR
IT
KO
In addition, the Owner must confirm that they have received the Owner Briefing from their dealer or that they have watched the Owner
Briefing video on ternbicycles.com/support.
Exclusions
This warranty does not cover damage and/or defects that occur under the following conditions:
If a bike has been used, ridden, handled, maintained or overloaded in a manner that does not abide by the product specifications,
intended use or guidelines in the Owner’s Manual. This includes, but is not limited to, off-road riding.
Normal wear and tear. Parts are subject to varying wear depending on use, load, weather, road conditions, etc.
Paint finish is considered consumable and is not part of the warranty.
If a bike or part has been re-assembled, repaired or maintained by personnel not authorized by Tern.
If a bike has been subjected to fire, flood, accidental breakage, improper actions by third parties, and/or any event outside Tern’s control.
Modification of the Frame, Fork, Handlepost, or Components.
Installation of Parts, Accessories, Motor Units or Batteries not originally intended or compatible with the bicycle as sold.
If the frame number and/or service tag on the bike have been defaced, modified, manipulated or is otherwise not clearly identifiable.
Tern Warranty Support
Tern will repair or replace any parts that manifest a defect in materials and/or workmanship during the warranty period. Any part that is
replaced pursuant to this warranty will be replaced by parts of the same or similar design. However, Tern reserves the right to replace
defective parts with other parts of different design or color manufactured by or on behalf of Tern, provided that such replacement will not
reduce the function of the original part.
Due to product evolution and obsolescence, some components may not be available for older models. In these cases, sourcing and
payment for components are the responsibility of the Owner.
Tern may, at its discretion, repair or replace defective parts falling outside the warranty period, but such work shall not be deemed to be any
admission of liability.
Any Frame, Handlepost, or Fork replaced under the warranty terms will be covered for the remaining period of the warranty of the bike.
This is the only warranty made by Tern and no employee, agent, or reseller of Tern is authorized to make any other warranty on behalf of
Tern.
Tern Limited Warranty
Tern bicycles are sold on behalf of our company (“Tern”) by selected Authorized Tern Dealers who understand the assembly and service
needs of our products. Tern provides a warranty against defects in materials and workmanship to the original retail purchaser (“Owner”) of a
Tern bicycle from the date of purchase according to the following terms:
Five Years:
Frame, Handlepost, and Fork
One Year:
All Tern or BioLogic branded parts and components, except as noted below.
Any other parts or components are covered by the stated warranty of the original manufacturer of that part or component.
Extended 10-Year Warranty
Owners who sign up for Tern Care on ternbicycles.com will be covered by an extended 10-year warranty for the Frame, Handlepost, and
Fork, as long as they sign up within 30 days of purchase and are the original purchasers. In addition, the bike must have been assembled by
an Authorized Tern Dealer at the time of purchase—regardless of whether the bike was purchased from a physical or online store.
The following items are excluded from the extended 10-year warranty:
Frame and Handlepost Latches
Paint finish
Bikes for commercial use
The warranty does not mean that the Frame, Handlepost, and Fork are indestructible. All materials can fail if pushed beyond design and
manufacturing limits. It simply means that these items are covered under the specific terms of this limited warranty.
Owner’s Responsibility
The Owner shall demonstrate reasonable care and use, and follow preventive maintenance, storage, and lubrication schedules as required
by use, climate and other pertinent factors. Should a product defect become known, the Owner should stop riding the bicycle and transport
the bike or part(s) to an Authorized Tern Dealer for warranty repair (within the applicable warranty period). The transport of the bike or any
bike part to and from the dealer shop is the Owner’s responsibility and at the owner’s expense.
All claims to this warranty must be made through a Tern Authorized Dealer or exclusive distributor. Proof of purchase, either digital or
physical copy, must be supplied with any warranty request. All Tern bicycles must be registered via Tern Care before a warranty claim may
be processed.
17. Warranty
