TELUS iR1200, Руководство по установке

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iR1200 Modem
www.telusmobility.com 25
TROUBLESHOOTING
In this chapter, you will learn how to troubleshoot and resolve common installation problems.
This chapter includes:
Common Problems Page 25
Diagnostic Port Page 26
HyperTerminal Setup Page 26
Diagnostic Menu Page 28
Unsolicited Firmware Updates Page 29
Common Problems
The following table outlines the most common installation issues and instructions for resolution.
What’s the Problem? What it means: How to Resolve:
Nothing happens when
I power up the modem.
This indicates that there is no
power being supplied to the
modem. There are several things that could be wrong. Go through
this list and eliminate all the possible problems:
•
Is the ignition on?
•
Is the ignition bypass plug inserted into the
IGNITION connector on the modem (for building
installations)?
•
Check the power supply and make sure that
everything is connected properly.
•
Is the battery voltage at least 12 volt?
•
Check the cables and wiring.
The modem has power
but the LED light is
not blinking green. - You may not be within
coverage area.
- Signal strength may be
weak.
•
Antenna may be loose. Check to make sure the
antenna is properly connected.
•
Reposition antenna.
The modem doesn’t
appear to be
communicating. This could indicate a number
of things (see How to
Resolve column to eliminate
the possibilities).
•
Is data cable plugged into the diagnostic port?
•
Is data cable connected properly to the mobile device
or computer?
•
Check the RSSI
•
Check coverage:
•
Move to another location to see if coverage is not
affected.
•
Verify that your account has been activated. Contact
your technology administrator or designated field
care representative.