SX5 TROUBLESHOOTING
Telephone Service is Not Working (Cannot make or receive calls)
· Make sure the SX5 powered on properly.
· Make sure any equipment that is externally connected to the SX5 is connected correctly .
· Test any externally connected equipment on a known system to verify its operation.
· Do you have the antenna connected? If not, connect the antenna.
· Is service established with a service provider? If so, is there any service provider issue? Your
service may be disconnected or not functioning properly. Contact your service provider if you
think this is the problem.
Unable to Receive Calls
· Is the handset on the cradle? If not, place the handset on the cradle and try again.
· Is the SX5 making a loud repetitive tone (ROH)? Then either speakerphone or the handset is
off hook. Hang up and try again.
Unable to Make Calls
· If you do not hear standard dial tone when your phone is off hook, then your service has a
problem. Contactyour service provider if you think this is the problem.
· Do you have telephone extensions connected to the SX5? If so, one of those may be off hook
(the display will show this information).
Unable to Send or Receive Analog Fax Calls
· Is your fax machine connected properly? You may have the fax machine connected to the
wrong RJ-11 jack of the SX5. Make sure it is connected to the jack with no symbol (no phone
icon). If you want to use the SX5 in single jack mode, please refer to the fax section of this
manual for proper setup.
· Do you have fax service on your wireless account? Contact your service provider for more
information.
· Do you have good signal strength? If you signal is low it may affect faxing. Try repositioning the
unit or obtaining a direction high gain external antenna.
Unable to Send or Receive Circuit Switched Data (CSD) Calls
· Is your computer connected to the data port of the SX5T? If not, connect the computer with an
appropriate data cable.
· Do you have CSD service on your wireless account? Contact your service provider for more
information.
· Is your computer configured properly to access data service with the SX5T? Please refer to
the data sections of this manual to check your setup.
Moisture or Ventilation Problems
· Is moisture forming on or around the SX5? Remove any moisture with a clean dry towel and
move the unit to a well ventilated area.
No Power
· Is the power supply connected to the unit? Make sure power is available and that the power
supply is properly connected to the SX5.
· If the power supply is connected but the unit still has no power, make sure power is being
delivered to the power supply. Check your breakers & contact your power company. Power may
be off at your location.
Phonecell
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SX5T CDMA
15
User Manual
