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Warranty and Service
Warranty Information
Teltone warrants the Telecom Simulation Platform and hardware modules to be free of defects in
workmanship and materials for a period of 2 years. The warranty expiration date is evidenced by
a label on each unit that states “WARR DATE: MM/DD/YY”. Note that the warranty is voided if
unit is opened by unauthorized personnel.
Return Procedures
If a unit is found to be defective, contact Teltone Customer Service at 425-951-3388 to obtain a
Material Return Authorization (MRA) number.
When returning units, provide the following information:
·
Unit model number, unit part number, and serial number (obtained from the Unit ID label on
the bottom of the unit).
·
Teltone MRA number
·
All fault information available
·
Complete shipping and billing address
·
Repair purchase order
When returning a unit, ship it to:
Teltone Corporation
ATTN: (write MRA number here)
22116 23rd Drive SE
Bothell, WA 98021-4413
Technical Assistance
For technical assistance on this product, call Teltone at 425-951-3390
or
E-mail at: [email protected]
Maintenance
Cleaning
The TSP can be cleaned by using a damp cloth and wiping away any dust or residue on the
metal. Always disconnect power before cleaning the TSP.
Servicing
The TSP should be checked periodically for damage or hazardous conditions. There are no
user-serviceable parts in this unit.
40-400-00049, Rev. J
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