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  128 

Chapter 5: Troubleshooting 

If your router is not functioning properly, please refer to the suggested solutions provided in this 
chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly 
contact your service provider for support. 

Problems with the router 

 

Problem 

Suggested Action 

None of the LEDs lit when the router is 
turned on 

Examine the  connection  between  the  router and  the 
adapter. If the problem persists, most likely it is due 
to  the  malfunction  of  your  hardware.  Please  contact 
your service provider for technical support. 

Fail to make fiber connection 

Ensure the fiber cable or the mini-GBIC module has 
been  connected  correctly  and  the  fiber  cable  has 
not become damaged or bent. Ensure that you ap-
ply right fiber cable(s) into right port(s) and right SFP 
module  into right device as well. If these steps do 
not  resolve  the  problem, please  contact  your  service 
provider for technical support. 

You have forgotten your login username 
or password 

Try the default username & password (Please refer 
to  Chapter 3). If  this fails,  restore  your  router to  its 
default  setting  by  pressing  the  reset  button  for  1~2 
seconds. 

 

Problem with LAN interface 

 

Problem 

Suggested Action 

Cannot PING any PC on LAN 

Examine the Ethernet LEDs on the front panel. The 
LED should be on for the port that has a PC con-
nected. If it does not light, check to see whether the 
cable between your router and the PC is properly 
connected. Make sure you have first uninstalled 
your firewall program before troubleshooting. 

Содержание TW-EF600

Страница 1: ...Firmware Version 1 04a Last revised Apr 2010 TW EF600 802 11n Fiber Optical Router User Manual Model a 100MB SPF Model b 1000MB SPF...

Страница 2: ...cription 8 The Front LEDs 8 The Rear Ports 9 Cabling 11 Chapter 3 Basic Installation 12 Applications of the device 13 Hardware Installation 14 Power Connection 14 LAN Connection 14 Fiber Connection 15...

Страница 3: ...IP Address Automatically 39 Fixed IP Address 40 PPPoE 41 Pure Bridge 42 WLAN 43 Advanced Configuration Mode 46 Status 46 ARP Table 48 DHCP Table 49 System Log 50 Firewall Log 51 UPnP Port map 52 Conf...

Страница 4: ...Logout 127 Chapter 5 Troubleshooting 128 Appendix Product Support Contact 129...

Страница 5: ...lications such as High Definition IPTV services without changing their home network A robust Firewall is also built in to provide protection against intrusion attacks while the Quality of Service feat...

Страница 6: ...a DDNS service like http www dyndns org More than 5 DDNS servers are supported Rich Management Interfaces It supports flexible management interfaces with local console port LAN port and WAN port Users...

Страница 7: ...m including IP address subnet mask as well as DNS IP address to local computers It provides an easy way to manage the local IP network Static and RIP1 2 Routing It has routing capability and supports...

Страница 8: ...300Mbps and 3 Times the Coverage of Standard 802 11b g 802 11n Fiber Optical Router Only Quality of Service Control for Traffic Prioritization and Bandwidth Management SOHO Firewall Security with DoS...

Страница 9: ...ultimode WAN Tx Rx1310nm 1000BASE LX dual fiber single mode WAN Tx Rx1310nm 1000BASE BX single strand single mode WAN Tx1310nm Rx1490nm 100 1000BASE Optical SFP Optical convector WLAN 3 x detachable a...

Страница 10: ...ing the Router Package Contents TW EF600 802 11n Fiber Optical Router Quick Start Guide CD containing the online manual Three 2dBi detachable antennae 802 11n Fiber Optical Router only Ethernet RJ 45...

Страница 11: ...7 Important note for using this router...

Страница 12: ...LED will only lit for 1 min before goes off 4 Wireless 802 11n Fiber Optical Router only Lit green when a wireless connection is established Flash green when data is transmitted received 5 Ethernet p...

Страница 13: ...of the outer box to of your device Port A single strand of optical fiber Single mode fiber used Tx1310nm Rx1550nm It supports SC connector A single strand of optical fiber Single mode is used Tx1310nm...

Страница 14: ...turn on the modem Once the Power LED lights orange release the Reset Button The modem s emergency reflash web interface will then be accessible via http 192 168 1 254 where you can upload a firmware i...

Страница 15: ...e that all devices e g telephones fax machines analogue modems connected to the same telephone line as your router have a line filter connected between them and the wall outlet unless you are using a...

Страница 16: ...talled properly prior to connect the router device You ought to configure your PCs to obtain an IP address through a DHCP server or a fixed IP address that must be in the same subnet as the router The...

Страница 17: ...13 Applications of the device...

Страница 18: ...uctions Power Connection Plug the supplied power adapter into the wall jack and the other side to the router Please note that the plug type may differ according to country LAN Connection Connect the s...

Страница 19: ...15 Fiber Connection Please follow the illustrations below to connect the fiber cable or module and the router BX Insert the single fiber cable into the BX jack of the router...

Страница 20: ...16 LX FX Insert the dual fiber cable into the LX FX TX and RX jacks separately of the router SFP Set the M GBIC module in the SFP port of your device and then connect the fiber cable to the module...

Страница 21: ...aring Center window pops up select and click on Change adapter settings on the left window panel 4 Select the Local Area Connection and right click the icon to select Properties Network Configuration...

Страница 22: ...w select the Obtain an IP address au tomatically and Obtain DNS Server address automatically radio but tons Then click OK to exit the set ting 7 Click OK again in the Local Area Connection Properties...

Страница 23: ...2 Then click on Network and Sharing Center at the top bar 3 When the Network and Sharing Center window pops up select and click on Manage network connec tions on the left window column 4 Select the Lo...

Страница 24: ...6 In the TCP IPv4 properties window select the Obtain an IP address au tomatically and Obtain DNS Server address automatically radio but tons Then click OK to exit the set ting 7 Click OK again in the...

Страница 25: ...rk Connections 2 Double click Local Area Connection 3 In the Local Area Connection Status window click Properties 4 Select Internet Protocol TCP IP and click Properties 5 Select the Obtain an IP addre...

Страница 26: ...atically radio buttons 6 Click OK to finish the configuration 1 Go to Start Settings Control Panel In the Control Panel double click on Network and Dial up Connections 2 Double click Local Area Connec...

Страница 27: ...on and click OK to finish the configuration 1 Go to Start Settings Control Panel In the Control Panel double click on Network and choose the Configuration tab 2 Select TCP IP NE2000 Compatible or the...

Страница 28: ...Go to Start Settings Control Panel In the Control Panel double click on Network and choose the Protocols tab 2 Select TCP IP Protocol and click Prop erties 3 Select the Obtain an IP address from a DH...

Страница 29: ...n WAN site PPPoE DHCP server DHCP server is enabled Start IP Address 192 168 0 100 IP pool counts 100 LAN and WAN Port Addresses The parameters of LAN and WAN ports are pre set in the factory The defa...

Страница 30: ...h as DHCP Obtain an IP Address Automatically Static IP Fixed IP Address or PPPoE Gather the information as illustrated in the following table and keep it for reference PPPoE RFC2516 VPI VCI VC LLC bas...

Страница 31: ...user is to connect to the internet via the router for the first time After setting up the router with all the appropriate cables plugged in open up your IE browser the EZSO WEB GUI will automatically...

Страница 32: ...ts to WAN a dialog box will appear to signify the completion of the WAN port setup At this point you can either click done to finish the EZSO configuration or you can click Next to wireless to proceed...

Страница 33: ...29 7 The system will save your new configuration and complete the setup You can test the connection by clicking on the URL link provided If the setup is successful you will be redirected to website...

Страница 34: ...ter which by default is 192 168 0 254 and click Go a login window prompt will appear The default username and password are admin and admin respectively Congratulations You are now successfully logon t...

Страница 35: ...Continue to go to the next configuration page Step 2 There are 3 types of connection protocols available for WAN connect mode Each type of connection mode is described in the following sections of WA...

Страница 36: ...l click Next to Wireless button and you may proceed to configure the Wireless setting There are 4 types of security mode WPA WPA2 and WPA WPA2 Pre Shared Key and WEP Please refer to the Wireless Setti...

Страница 37: ...eric characters Authentication Protocol Default is Auto Please consult your ISP on whether to use PAP CHAP or MSCHAP IP Address Enter your fixed IP address Obtain DNS automatically Click to activate D...

Страница 38: ...ol enables the device to automatically retrieve IP address Fixed IP Address Net mask User can change it to others such as 255 255 255 128 Type the net mask assigned to you by your ISP if given Gateway...

Страница 39: ...ork Channel ID Select the channel ID that you would like to use Security Mode You can disable or enable with WPA or WEP to protect wireless network RADIUS 802 1x You can enable or disable the RADIUS s...

Страница 40: ...ID The ESSID is the unique name of a wireless access point AP used to distinguish one from another For security propose change to a unique ID name which is already built into the router wireless inter...

Страница 41: ...ID Select the channel ID that you would like to use Security Mode You can disable or enable with WPA or WEP to protect wireless network Default Used WEP Key Select the encryption key ID please refer t...

Страница 42: ...atus User can look up to see if they are connected to Ethernet WAN and Wireless WAN Port Name of the WAN connection Protocol VPI VCI Virtual Path Identifier and Virtual Channel Identifier Operation Cu...

Страница 43: ...to another network or the Internet Obtain IP Address Automatically By configuring these settings the device is able to obtain IP settings automatically from the ISP Protocol Select the protocol you wi...

Страница 44: ...ned to you by your ISP if given Gateway Enter the IP address of the default gateway if given Obtain DNS automatically Click to activate DNS and to enable the system to automatically detect DNS Primary...

Страница 45: ...tocol Default is Auto Please consult your ISP on whether to use PAP CHAP or MSCHAP IP Address Enter your WAN IP address Leave the IP address as 0 0 0 0 to enable the device to automatically obtain an...

Страница 46: ...42 Pure Bridge Click Apply to confirm the settings...

Страница 47: ...er can be discovered and recognized Default setting is Disable Enable When enabled you do not broadcast your ESSID Therefore no one will be able to locate the Access Point AP of your router Disable Wh...

Страница 48: ...ue is 3600 seconds If you want to enable the RADIUS function check Enable and then do the following settings RADIUS Server IP Address The IP address of RADIUS authentication server RADIUS Server Port...

Страница 49: ...algorithm in WEP64 or WEP128 Key 1 4 Enter the key to encrypt wireless data To allow encrypted data transmission the WEP Encryption Key values on all wireless stations must be the same as the router...

Страница 50: ...e the Time Zone section for more information Software Version Firmware version MAC Address The LAN MAC address Physical Port Status Port Status User can look up to see if they are connected to Etherne...

Страница 51: ...47 Gateway The IP address of the default gateway Primary DNS The IP address of the primary DNS server...

Страница 52: ...s of the device via the Address Resolution Protocol ARP feature IP Address Shows the IP Address of the device that the MAC address maps to MAC Address Shows the MAC address that is corresponded to the...

Страница 53: ...y the DHCP server in the device IP Address The IP address which is assigned to the host with this MAC address MAC Address The MAC Address of internal dhcp client host Client Host Name The Host Name of...

Страница 54: ...Log Display system logs accumulated up to the present time You can trace its historical information with this function Refresh Click to update the system log Clear Click to clear the current log from...

Страница 55: ...all settings This page displays the router Firewall Log entries which have been recorded when you have enabled Intrusion Detection or Block WAN PING in the Configuration Firewall section of the interf...

Страница 56: ...UPnP Universal Plug and Play Name The Host Name of the internal UPNP client Protocol The connection protocol of the UPNP client External Port The external port for this connection Internal Port The i...

Страница 57: ...l expand to display the sub items that will allow you to further configure your GPON router LAN WAN System Firewall QoS Virtual Server Wake on LAN Time Schedule and Advanced The function of each confi...

Страница 58: ...e LAN section Ethernet IP Alias Wireless Wireless Security WPS and DHCP Server Ethernet The router supports more than one Ethernet IP addresses in the LAN that supports multiple internet access at the...

Страница 59: ...to the network interface It further allows user the flexibility to assign a specific function to use this IP IP Address Enter the IP address to be added to the network Netmask Specify a subnet mask f...

Страница 60: ...etwork then keep the default in mixed mode From the drop down manual you can select 802 11g if you have only 11g card If you have only 11b card then select 802 11b And if you have 11n card you can sel...

Страница 61: ...rdware address of the Access Point AP Firmware Version The Access Point firmware version WPS Service Select enable if you would like to activate WPS service WPS State This column allows you to set the...

Страница 62: ...AP s MAC Address 4 Peer WDS MAC Address It is the fourth associated AP s MAC Address Note For MAC Address the format can be xx xx xx xx xx xxorxx xx xx xx xx xx Click Apply to confirm the settings Yo...

Страница 63: ...e TKIP Temporal Key Integrity Protocol encrypted algorithms which incorporates Message Integrity Code MIC to provide protection against hackers The WPA2 PSK adapts CCMP Cipher Block Chaining Message A...

Страница 64: ...sphrase Generate Key This is used to generate WEP keys automatically based upon the input string and a pre defined algorithm in WEP64 or WEP128 Key 1 4 Enter the key to encrypt wireless data To allow...

Страница 65: ...rotocol created by Wi Fi Alliance This feature greatly simplifies the steps needed to create Wi Fi networks for a residential or an office setting WPS supports 2 types of configuration methods which a...

Страница 66: ...he Enrollee s PIN number and then press Start 3 Launch the wireless client s WPS utility e g Ralink Utility Set the Config Mode as Enrollee press the WPS button on the top bar select the AP e g wlan a...

Страница 67: ...63 4 The client s SSID and security setting will now be configured to match the SSID and security setting of the registrar...

Страница 68: ...press Start 2 Jot down the WPS PIN e g 25879810 3 Launch the wireless client s WPS utility e g Ralink Utility Set the Config Mode as Registrar Enter the PIN number in the PIN Code column then choose...

Страница 69: ...e SSID and security setting of the registrar 5 Now to make sure that the setup is correctly done cross check to see if the SSID and the secu rity setting of the registrar setting match with the parame...

Страница 70: ...66...

Страница 71: ...67...

Страница 72: ...the AP 2 Launch the wireless client s WPS Utility e g Ralink Utility Set the Config Mode as Enrollee Then press the WPS button and choose the correct AP e g wlan ap from the WPS AP List section before...

Страница 73: ...PBC button is pushed a wireless communication will be established between your router and the PC The client s SSID and security setting will now be configured to match the SSID and security setting o...

Страница 74: ...n of the web GUI Enable WPS service set the WPS State to Unconfigured and then click Apply 3 In your Vista operating system access the Control Panel page then select Network and Inter net View Network...

Страница 75: ...71 4 Enter the AP SSID then click Next 5 Enter the passphrase then click Next...

Страница 76: ...72 6 When you have come to this step you will have completed the Wi Fi network setup using the built in WCN feature in Windows Vista...

Страница 77: ...will be valid DNS IP address and the gateway IP address These details are sent to the DHCP client i e your PC when it requests an IP address from the DHCP server If you check Use Router as a DNS Serve...

Страница 78: ...T The NAT Network Address Translation feature allows multiple users to access the Internet through a single IP account by sharing the single IP address If users on your LAN have their own public IP ad...

Страница 79: ...some service Providers You must fill the MAC address specified by your service provider when this information is required The default setting is set to disable IP Address Enter your fixed IP address N...

Страница 80: ...ublic IP addresses to access the Internet NAT function can be disabled IP 0 0 0 0 Auto Enter your fixed IP address Auth Protocol Default is Auto Please consult your ISP on whether to use PAP CHAP or M...

Страница 81: ...s option is required by some service Providers You must fill the MAC address specified by your service provider when this information is required The default setting is set to disable Click Apply to c...

Страница 82: ...78 Pure Bridge Click Apply to confirm the settings...

Страница 83: ...ion to the Internet the router will retrieve the correct local time from the SNTP server you have specified If you prefer to specify an SNTP server other than those in the drop down list simply enter...

Страница 84: ...lows you the advantage to use newly integrated features Factory Default Settings If select this setting the device will reboot to restore the parameters of all its applications to its default values C...

Страница 85: ...ect where on your local PC you want to store your setting file You may also want to change the name of the file when saving if you wish to keep multiple backups Restore Configuration Press Browse to s...

Страница 86: ...actory default settings for example after a firmware upgrade or if you have saved an incorrect configuration select Factory Default Settings to reset to factory default settings Click Restart with opt...

Страница 87: ...ly system administrator can access the system It is highly recommended that you change your password upon receiving your router The default password is admin To change your password simply enter the o...

Страница 88: ...for sending emails Username Enter the username of your email account to be used by the SMTP server Password Enter the password of your email account Sender s Email Enter your email address SSL Tick t...

Страница 89: ...em sends messages at the start or end of a process to report the process status Remote Server Tick to enable system logs to be sent to an external Syslog server When it is enabled the following fields...

Страница 90: ...cross an IP network Destination IP Domain Name Enter an IP address or domain name Press Ping Testing button and the result will be shown on a pop up screen Trace route Testing Traceroute Trace for sho...

Страница 91: ...um name length is 32 characters and then can choose an application that they want from the listbox Internal IP Address External IP Address This is the Address Filter used to allow or block traffic to...

Страница 92: ...d Click this button to add a new packet filter rule and the added rule will appear at the bottom table Edit Check Edit next to the item you wish to edit and then change parameters as desired Complete...

Страница 93: ...can add the filter rules to meet your requirements The format of MAC address could be xx xx xx xx xx xx or xx xx xx xx xx xx Filter Action Action Select an action for MAC Filter This feature is disabl...

Страница 94: ...es from accessing your LAN There are no pre defined MAC address filter rules you can add the filter rules to meet your requirements The format of MAC address could be xx xx xx xx xx xx or xx xx xx xx...

Страница 95: ...our computer without permission Maximum TCP Open Handshaking Count This is a threshold value to decide whether a SYN Flood attempt is occurring or not Default value is 100 TCP SYN per seconds Maximum...

Страница 96: ...is to be enabled when you want the public WAN IP address on your router not to respond to any ping command This feature is disabled by default To activate the Block WAN PING feature check the Enable b...

Страница 97: ...7 Src IP Scan Yes Yes CharGen Scan UDP Dst Port CharGen 19 Src IP Scan Yes Yes X mas Tree Scan TCP Flag X mas Src IP Scan Yes Yes IMAP SYN FIN Scan TCP Flag SYN FIN DstPort IMAP 143 SrcPort 0 or 65535...

Страница 98: ...94 Src IP Source IP Src Port Source Port Dst Port Destination Port Dst IP Destination IP...

Страница 99: ...browser HTTP connection attempts using port 80 only Domains Filtering This function checks the whole URL address but not the IP address against your list of domains to block or allow If it is matched...

Страница 100: ...in the URL Domains Filtering Click the top checkbox to enable this feature To edit the list of filtered domains click Details Enter a domain and select whether this domain is trusted or forbidden wit...

Страница 101: ...97 Enter the except IP address Click Add to save your changes The IP address will be entered into the Exception List and excluded from the URL filtering rules in effect...

Страница 102: ...from the drop down list DSCP Marking Differentiated Services Code Point DSCP it is the first 6 bits in the ToS byte DSCP Marking allows users to classify the traffic of the application to be executed...

Страница 103: ...fferent priorities for the different applications that members of your network will be using to avoid bandwidth traffic from getting overloaded Therefore in order to assign the priority status of each...

Страница 104: ...100 For Mail Receiving QoS Rules created...

Страница 105: ...et to High This port range is defined in RFC and so it can be used by all standard applications like FTP Telnet HTTPS etc Example 3 Optimize Your Home Network with QoS If you are only using a specific...

Страница 106: ...6 bit number used to identify which application program usually a server incoming connections should be delivered to Some ports have numbers that are pre assigned to them by the IANA the Internet Assi...

Страница 107: ...red from 49152 through 65535 Examples of well known and registered port numbers are shown below for further information please see IANA s website at http www iana org assignments port numbers Well kno...

Страница 108: ...the selected application then click the Edit Delete button Since NAT acts as a natural Internet firewall your router protects your network from accessed by outside users as all incoming connection at...

Страница 109: ...is determined by a particular application Most applications use TCP or UDP however you may also specify other protocols using the drop down Protocol menu Setting the protocol to all causes all incomi...

Страница 110: ...lar internal IP address as the DMZ Host all incoming packets that do not use a port number which is already used by any other Virtual Server entries will first be checked by the Firewall and NAT algor...

Страница 111: ...ls enable or disable various protocols over application layer For example SIP ALG Enable When SIP phone need ALG to pass through the NAT Disable When SIP phone included NAT Traversal algorithm Turn of...

Страница 112: ...select the MAC address directly from the Select drop down menu on the right Click Add to save the setting Edit Check the Edit radio button to display the parameter of the selected entry then after cha...

Страница 113: ...get the current time from an SNTP server from the Internet Refer to Time Zone for details You router time should correspond with your local time If the time is not set correctly your Time Schedule wil...

Страница 114: ...ng of the all the traffic across your network With each routing rule created you can specifically assign the destination where the traffic will be routed to Destination Enter the destination IP where...

Страница 115: ...will be mapped to MAC Address Enter the MAC address that corresponds to the IP address of the device Click Add to confirm the settings Edit Check the Edit radio button to display the parameter of the...

Страница 116: ...NS provider using their website for example http www dyndns org Dynamic DNS Default is disabled Check Enable to enable the Dynamic DNS function and the following fields will be activated and required...

Страница 117: ...on different physical LAN segments that can communicate with each other as if they were all on the same physical LAN segment Type Select the VLAN type from the drop down menu Then enter the parameters...

Страница 118: ...o logout Specify duration for the system to log the user out of the configuration session automatically Example User A changes the HTTP port number to 100 specifies their own IP address as 192 168 1 5...

Страница 119: ...may have to install the Internet Connection Sharing client from Windows XP in order to support UpnP feature Windows 2000 does not support UPnP Disable Check to inactivate the router s UPnP functional...

Страница 120: ...e Step 1 Click Start and Control Panel Double click Add Remove Programs Step 2 Click on the Windows Setup tab and select Communication in the Components selection box Click Details Step 3 In the Commu...

Страница 121: ...Control Panel Step 2 Double click Network Connections Step 3 In the Network Connections window click Advanced in the main menu and select Optional Networking Components Step 4 When the Windows Option...

Страница 122: ...Your UPnP enabled Network Device Step 1 Click start and Control Panel Double click Network Connections An icon displays under Internet Gateway Step 2 Right click the icon and select Properties Step 3...

Страница 123: ...tep 4 You may edit or delete the port mappings or click Add to manually add port mappings Step 5 Select Show icon in notification area when connected option and click OK An icon displays in the system...

Страница 124: ...ccess web configuration Step 1 Click Start and then Control Panel Step 2 Double click Network Connections Step 3 Select My Network Places under Other Places Step 4 An icon describing each UPnP enabled...

Страница 125: ...cast packet groups between the host and the router Default is set to Disable Click Apply to confirm the settings Example When IGMP snooping is enabled the feature will analyze all incoming IGMP packet...

Страница 126: ...ACS server login name ACS Password Enter the ACS server login password Connection Request Authentication Check to enable connection request authentication feature Connection Request Username Enter th...

Страница 127: ...in the configuration file Once the string name is matched user obtains this IP address will be able to view the data Write Community Specify a name to be identified as the Write Community and an IP ad...

Страница 128: ...net Click Apply to confirm the settings Allowed Access IP Address Range Allowed Access IP Address Range was used to restrict which IP address could login to access system webGUI Valid Tick to enable t...

Страница 129: ...anging the router s configuration settings you must save all of the configuration parameters to FLASH to avoid losing them after turning off or resetting your router Click Save Config and click Apply...

Страница 130: ...outer and restore your last saved configuration If you wish to restart the router using the factory default settings for example after a firmware upgrade or if you have saved an incorrect configuratio...

Страница 131: ...erefore when a PC has logged into the system interface the other users cannot access the system interface until the current user has logged out of the system If the previous user forgets to logout the...

Страница 132: ...ected correctly and the fiber cable has not become damaged or bent Ensure that you ap ply right fiber cable s into right port s and right SFP module into right device as well If these steps do not res...

Страница 133: ...oblems please contact the dealer from where you purchased your prod uct MAC OS is a registered Trademark of Apple Computer Inc Windows 98 Windows NT Windows 2000 Windows Me Windows XP Windows Vista an...

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