
126
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Troubleshooting
Linea GigE Series Camera
•
There is no image but the frame rate is as expected.
See "Camera is functional, line rate is as expected, but image is black" on page 128.
Other problems
•
Buffer Incomplete message. See Buffer Incomplete Error Message.
Verifying Network Parameters
Teledyne DALSA provides the Network Configuration tool to verify and configure network devices
and the Linea GigE network parameters. See section Network Configuration Tool of the Teledyne
DALSA Network Imaging manual, if there were any problems with the automatic Linea GigE
software installation.
Before Contacting Technical Support
Carefully review the issues described in this Troubleshooting section. To aid Teledyne DALSA
personnel when support is required, the following should be included with the request for support.
•
From the Start menu, go to Programs • Dalsa • Sapera LT • Tools and run the Log Viewer
program. From its File menu click on Save Messages to generate a log text file.
•
Report the version of GigE Vision software and Sapera version used.
Installation Issues and Functional Problems
This section covers issues that are apparent after installation or are indicated by the GigE server
tray icon showing a warning symbol.
Device Available with Operational Issues
This section considers issues with cabling, Ethernet switches, multiple cameras, and camera
exposure. All information concerning the Teledyne DALSA Network Configuration Tool and other
networking considerations, is available in the Teledyne DALSA Network Imaging manual.
Firmware Updates
As a general rule any Linea GigE installation must include the firmware update procedure (see "File
Access Control Category" on page 92). Linea GigE camera firmware that does not match a newer
version of installed GigE Vision software is likely to have unpredictable behavior. Problems might
be:
•
Linea GigE is not found by the device discovery process.
•
Linea GigE is found by the Sapera GigE Server but an application such as CamExpert does not
see the camera.
•
A Linea GigE that had a fault with a firmware update will automatically recover by booting with
the previous firmware version.
Important: New cameras installed in previously deployed systems are fully backward compatible
with the older vision application.
Содержание Linea GigE 2K
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