Telecor VS1, Инструкция по установке, настройке и эксплуатации

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90 VS1 Editor Configuration Application
Configuring an ACD
To configure an ACD enter the following information in the corresponding text boxes. Click the
Save button in the toolbar when the information has been entered.
Description : Enter a description of the ACD system. This description appears on Attendant and
Connect CTI station options and DP200 display phones.
Extension : Enter an extension for the ACD, which is required to transfer callers to the ACD system.
The extension must be a valid extension number not already assigned to another station.
Auto log-off in _____seconds : Determines the length of time a station rings before being
automatically logged off the ACD. After being logged off, waiting callers are automatically returned
to the queue for the next available agent. The caller also maintains their priority status in the queue.
Warning repeat interval _____seconds : Set the repeat interval for ACD Warning Command
Scripts.
Rings Before Loop Begins_____ : Specify the number of rings the caller hears before being
connected to the Primary Loop Tape. If the number of rings is set to 0, the caller continues to hear
ringing while in the queue.
Sound Warning If : Determines which call conditions result in a warning announcement being
played over a Page Zone. Checking a box will play the warning announcement if the conditions are
met. By default, only ACD #1 is set up to announce the warnings. In addition, a Page Zone must be
defined for the warning announcement to play over. See the page reference beside each warning for
instructions on implementing the warning in other ACDs and defining a Page Zone for the
announcement.
Over _____calls per _____agents : “There are too many calls for the number of agents. Please add
another agent.” (page 91)
Queued call age is _____seconds : “ Calls in queue have been waiting too long. Please add another
agent.” (page 91)
Zero agents are logged in : “Calls are in queue and zero agents are logged in. Please add agents.”
(page 92)
Primary Loop Tape : Enter the number of the Loop Tape you want callers to hear first. If you enter
0, callers hear only ringing. The Primary Loop Tape should be brief—preferably no longer than 10
seconds. This is because incoming callers hear ringing until the Primary Loop Tape starts over. An
example of a short message can be “Thank you for calling XYZ company. All of our agents are
busy. Please hold for the next available agent.”
Secondary Loop Tape : Enter the number of the Loop Tape for callers to hear after the Primary
Loop Tape message concludes. The Secondary Loop Tape message may consist of music or
promotional information. Enter
0 for music source 1.
Auto-Wrapup : Enter the time in seconds allowed for the agent to wrap-up the previous call before
receiving another call.
Escape to AA : Enter the number of the Auto Attendant (AA1—AA20) that callers access when
they press 0 to exit the queue. If this option is not checked, the Escape to AA feature is disabled.