Telecor VS1, Инструкция по установке, настройке и эксплуатации

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94 VS1 Editor Configuration Application
Get Caller Response - The Auto Attendant is typically configured to recognize a maximum amount
of touch-tone digits pressed by the caller within a certain length of time. The number of digits and
the time in seconds must be defined for a Caller Response.
Caller Response Handler - The Caller Response Handler consists of two Functions: the Caller
Response handles caller actions and performs assigned System Actions . System Actions include:
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Transfer to Extension
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Transfer to Outside Line
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Dial a Number
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Play Message
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Record Message
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Say Phrase
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Say Current Date & Time
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Run System Command Script
Example - The most basic Auto Attendant would perform the following functions:
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It plays a message to the caller, such as: “Thank you for calling XYZ, Inc. You may enter the
extension number you wish to reach at any time or press 0 to reach the operator.” (Caller
Greeting)
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It allows the caller to enter a maximum of four numbers within 3 seconds. (Get Caller
Response)
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It accepts a three-digit response (Caller Response) and routes the caller to an extension (System
Action).
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It accepts a four-digit response of 6 plus an extension (Caller Response) and routes the caller to
that extension’s Voice Mail (System Action).
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It accepts a one-digit response of 0 (Caller Response) and routes the caller to the operator at
Extension 0 (System Action).
Preconfigured Auto Attendants
The VS1 phone system comes with three ready-to-use Auto Attendants which are utilized by the
VS1 phone system. As with any other Auto Attendant script, you can edit and recompile these
scripts to modify the way they operate. However, exercise caution when modifying or replacing
these files as they are essential functions of the VS1 phone system.
Default Auto Attendant - operates as the main or primary Auto Attendant. Consists of script that
handles caller responses and routes callers to the appropriate Extension, Voice Mail, Operator, or
Dial by Name Procedure. It is for use with most basic configurations and can be modified if you
want to insert voice messages containing information about a specific company.
Before you begin configuring an Auto Attendant, review the Default Auto Attendant (page 95). This
will help you when writing an Auto Attendant script. When you review this Auto Attendant, take
time to observe the four functions that an Auto Attendant must have in order to function properly.
Voice Message Recorder Auto Attendant - enables you to record and playback messages. Only in
unusual circumstances would you modify this script. This and the Phrase List (a listing of