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Cause and solution
X-plorer Serie 75 S+
Fault
Solution
Startup failure
1. The battery level is low. Please place the vacuum cleaner on the auto
empty station and align with the charging pole pieces, toggle the
switch on the left side of the vacuum cleaner to “I”, and the vacuum
cleaner will start automatically (When it is completely out of power, it
needs to be charged for a while before automatic startup).
2. The ambient temperature is too low (below 0
°
C) or higher than
(50
°
C). Please use it within the environmental temperature range of
0-40
°
C.
3. Please confirm whether the switch on the left side of the vacuum
cleaner is toggled to “I”.
Charging failure
1. Please remove the vacuum cleaner and check whether the indicator
light of the auto empty station is on, and make sure that both ends of
the power adapter are plugged in.
2. Poor contact. Please clean up the spring contacts on the auto empty
station and the charging contacts on the vacuum cleaner.
3. Please confirm whether the switch on the left side of the vacuum
cleaner is toggled to “I”.
Recharge failure
1. There are lots of obstacles near the auto empty station. Please place
the auto empty station in an open area.
2. The vacuum cleaner is far from the auto empty station. Please place
the vacuum cleaner near the auto empty station and try again.
Whether the vacuum cleaner
consumes power when it is placed
on the auto empty station all the
time
The power consumption is very low when the vacuum cleaner is placed
on the auto empty station all the time, which helps to keep the battery
in the best status of performance.
After the robotic vacuum cleaner
returns to the auto empty station,
automatic dust collection does
not start.
1. Please check whether the auto empty station is normally powered
on. When the main machine automatically returns for recharge after
more than 5 minutes of cleaning, automatic dust collection will be
started;
2. Please check whether the cover of the auto empty station is not
closed or improperly closed; (if closed improperly, the red light will
be on);
3. Please check whether a dust bag is installed in the auto empty
station; (if closed improperly, the red light will be on);
4. To ensure smooth dust collection, it is advisable to let the main
machine recharge automatically after cleaning; (manually moving
the robotic vacuum cleaner back to the auto empty station will
cause unstable connection, thus affecting dust collection);
5. Please check the dust bag regularly to see if it is full, because
overloaded dust bag may break, block the dust collection pipe and
cause damage to the auto empty station;
Automatic dust collection
is interrupted after startup
or garbage collection is not
thorough.
1. Check whether the dust bag is full. If the dust bag is full, replace it;
2. The dust collection outlet of the dust box of the main machine is
jammed by foreign objects, causing the dust box baffle to fail to
open;
3. Check whether the air duct of the auto empty station is blocked;
4. During dust collection, the machine is moved (Please do not move
the machine during dust collection for fear of damage);
5. There may be water in the dust box of the main machine, so that dust
cannot be extracted easily. Please try to prevent the main machine
extracting excessive water, which will affect the dust collection
performance.
Fault
Solution
The inner chamber for the dust
bag of the auto empty station is
dirty.
1. Fine particles will pass through the dust bag and be adsorbed on the
inner wall of the dust barrel. Please check and clean up them regularly;
2. The dust bag may be damaged. Please check and replace if necessary;
3. Severe dirt accumulation in the inner chamber has a certain impact
on the fan and air pressure sensor. It is advisable to clean up the
garbage in the inner chamber regularly.
List of Faults
X-plorer Serie 75 S & 75 S+
Fault
Solution
Collision bumper is stuck, please check.
The collision bumper is stuck. Please tap repeatedly to
remove foreign matters. If there is no foreign matter,
please relocate it and then start it.
A wheel is stuck. Please check whether any foreign
matter is stuck in the wheel, or move it to near its
home position to start it.
If any wheel is stuck, please check whether any foreign
matter is stuck in the wheel, or move it to near its home
position to start it.
A side brush is stuck, please check.
The side brush may be entangled with foreign matters.
Please clean and restart it.
The rolling brush is stuck. Please remove and clean
it.
The rolling brush may be entangled with foreign
matters. Please remove and clean it, its connections, its
cover and the suction inlet.
The machine is trapped.
Please clear obstacles around.
The machine is trapped. Please move it near its
home position to start it.
The machine may be suspended. Please relocate it and
start. If the anti-drop sensor is too dirty, it may also cause
the fault. Please wipe the anti-drop sensor to eliminate
the fault.
A wheel is suspended.
Please move it to near its home position to start it.
The power is too low, and the system is about to
shut down automatically.
Please charge it.
The recharge sensor is blocked.
The recharge sensor is covered by dust. Please wipe it.
X-plorer Serie 75 S
Fault
Solution
Error 12: The right along-wall sensor is blocked.
Please wipe it
Error 13: The machine is tilted during startup.
Please put the machine on the horizontal ground to start.
Error 14: Please install the dust box and filters back Make sure that filters and the dust box are installed in
place. Then please restart the machine.
Error 17: Restricted area detected.
The machine is too close to a restricted area during
starting. Please relocate it to start
Error 18: The laser cover is stuck. Please check.
The pressure sensor for laser cover is pressed or stuck.
Please relocate it to start.
Error 19: The laser sensor is stuck or twisted, please
check.
The laser distance sensor is stuck by foreign matter. Please
clear it.