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12 SUPPORT

E-DOC-CTC-20100728-0008 v2.0

12 Support

Introduction

This chapter suggests solutions for issues that you may encounter while installing, configuring or using your Technicolor
Gateway.

If the suggestions do not resolve the problem, look at the support pages on www.technicolor.com

or contact your service

provider.

Topics

This chapter describes the following topics:

Topic

Page

12.1 Setup Troubleshooting

134

12.2 General Technicolor Gateway Troubleshooting

135

12.3 Wired Connection Troubleshooting

137

12.4 Wireless Connection Troubleshooting

137

12.5 Voice over IP Troubleshooting

138

12.6 Reset to Factory Defaults

139

12.7 RJ45-to-DB9 Pinout

141

Содержание TG672

Страница 1: ...SETUP AND USER GUIDE Technicolor TG672 ...

Страница 2: ......

Страница 3: ...SETUP AND USER GUIDE Technicolor TG672 ...

Страница 4: ...ks of the Wi Fi Alli ance UPnP is a certification mark of the UPnP Implementers Corporation DLNA is a registered trademark DLNA disc logo is a service mark and DLNA Certified is a trademark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Microsoft MS DOS Windows Windows NT and Windows Vista are either registered tradem...

Страница 5: ...ing Your Network Devices to the Technicolor Gateway 30 3 3 1 Setting up a Wireless Connection 31 3 3 2 Setting up a Wired Connection 32 3 4 Configure the Technicolor Gateway 33 3 5 Setting Up the 3G Fall Back WAN Connection 34 3 5 1 Setting up a Mobile Interface 35 3 5 2 Configuring a Backup Mobile Connection 37 3 5 3 Managing your Mobile Connection with the Technicolor Gateway GUI 39 3 5 4 Insert...

Страница 6: ...4 Viewing Call Logs 82 7 Saving Energy with Your Technicolor Gateway 83 7 1 Code of Conduct 84 7 2 ECO Manager 85 7 3 Manually Switching Off Services to Reduce Power 86 8 Sharing Content on your Technicolor Gateway 87 8 1 The Network File Server 89 8 2 The UPnP AV Media Server 92 8 2 1 Configuring the UPnP AV Media Server 93 8 2 2 Using the UPnP AV Media Server 94 8 3 The FTP Server 96 8 4 Managin...

Страница 7: ...er 119 10 3 Dynamic DNS 121 11 Internet Security 123 11 1 IPSec and VPN 124 11 2 Web Site Filtering 125 11 2 1 Configuring Content based Filtering 127 11 2 2 Adding Rules for Address Based Filtering 128 11 3 Firewall 130 12 Support 133 12 1 Setup Troubleshooting 134 12 2 General Technicolor Gateway Troubleshooting 135 12 3 Wired Connection Troubleshooting 136 12 4 Wireless Connection Troubleshooti...

Страница 8: ...iv CONTENTS E DOC CTC 20100728 0008 v2 0 ...

Страница 9: ...erlink to a Web site Example For more information visit us at www technicolor com This sample text indicates an internal link Example If you want to know more about guide see About this Setup and User Guide on page 1 This sample text indicates an important content related word Example To enter the network you must authenticate yourself This sample text indicates a GUI element commands on menus and...

Страница 10: ...2 ABOUT THIS SETUP AND USER GUIDE E DOC CTC 20100728 0008 v2 0 ...

Страница 11: ...g Started Introduction This chapter gives you a brief overview of the main features and components of the Technicolor Gateway After this chapter we will start with the installation Do not connect any cables to the Technicolor Gateway until instructed to do so ...

Страница 12: ...on see 5 The Technicolor Gateway Wireless Access Point on page 59 An Integrated Media Server allowing you to share your media with media players and other network devices For more information see 8 Sharing Content on your Technicolor Gateway on page 87 Turn your USB printer in a network printer thanks to the Printer Sharing feature For more information see 9 Sharing Your USB Printer on page 101 Te...

Страница 13: ...ated IPSec VPN LAN to LAN client and server Extensive operator management capabilities SNMPv3 TACACS Syslog Multiple SSID Quality of Service QoS Dynamic routing support including RIP BGP and OSPF SOHO SME PABX functionality with integrated SIP server Back to Back User Agent IPv6 Ready For more information on these and other advanced features consult the documentation pages of your product on www t...

Страница 14: ...teway or modem in front of the Technicolor Gateway will establish the connection to the Internet This scenario is used when The Internet connectivity is provided by another device for example a cable modem The Technicolor Gateway is used to add specific services to your home network Your service provider is using Ethernet in the First Mile EFM The Ethernet signal is directly coming into your home ...

Страница 15: ... used in the following has been designed can be mounted in the following positions Vertical Horizontal This position allows you to stack multiple Technicolor Gateways On the wall To mount the Technicolor Gateway on a wall follow the instructions provided by the wall mount template that is included in your box ...

Страница 16: ...zontally To be able to place the Technicolor Gateway in its horizontal position you must first attach the mountable stand that is included in your box Place the locking catches of the mounting stand into their slots on the Technicolor Gateway and slide the mountable stand into place 1 2 ...

Страница 17: ...w This section provides an overview of the different components of the Technicolor Gateway Topic Page 1 4 1 Power 10 1 4 2 Local Network Connection 11 1 4 3 Broadband Connection 12 1 4 4 Voice Connection 13 1 4 5 Console Connection 14 1 4 6 Buttons 15 1 4 7 Status LEDs 16 ...

Страница 18: ...08 v2 0 1 4 1 Power Overview Power inlet The power inlet allows you to connect the power supply Power switch The power switch allows you to power on off your Technicolor Gateway Only use the power supply delivered with your Technicolor Gateway ...

Страница 19: ...tting up a Wired Connection on page 32 USB Port The USB port can be used to Connect a USB mass storage device to share your content for example music movies On your local network via the Network File server or the UPnP AV Media Server On Internet via FTP For more information see 8 Sharing Content on your Technicolor Gateway on page 87 Connect your USB printer and share it with other users on your ...

Страница 20: ... Connection Overview DSL port This port can be used to connect your Technicolor Gateway to your service provider s DSL network WAN port This port allows you to use your Technicolor Gateway as Local Router For more information see 1 2 User Scenarios on page 6 WAN DSL ...

Страница 21: ... the VoIP connection is not available the Technicolor Gateway will automatically switch from VoIP to the traditional telephone network For more information see 6 1 2 Connection to the Traditional Telephone Network on page 72 PSTN If your Technicolor Gateway does not have a PSTN port this means that Your Technicolor Gateways has an integrated filter The Technicolor Gateway separates the phone signa...

Страница 22: ...chnicolor Gateway allows you to access your Technicolor Gateway via a serial connection Via this serial connection you can Access the Command Line Interface CLI to configure your Technicolor Gateway View the traces of your Technicolor Gateway For more information see 4 3 2 Access the CLI via a Console Connection on page 51 ...

Страница 23: ...station of the Technicolor Gateway For more information see 6 1 1 Connecting a DECT Phone to Your Technicolor Gateway on page 71 WPS button The WPS button allows you to add new wireless clients to your network in a swift and easy way without the need to enter any of your wireless settings manually For more information see 5 1 Connecting Your Wireless Client via WPS on page 60 Reset button The Rese...

Страница 24: ...escription Green Solid on Power on normal operation Blinking Bootloader active during upgrade Red Solid on Power on self test failed indicating device malfunction Orange Solid on Bootloader selftest Blinking Bootloader active during upgrade Off The Technicolor Gateway is powered off Colour State Description Green Solid on Network device connected to the Ethernet switch Blinking Network device conn...

Страница 25: ...encryption Blinking Wireless activity WEP encryption Red Solid on No wireless activity no security Blinking Wireless activity no security Red green Toggling Wireless client registration phase Off Wireless access point disabled Colour State Description Green Solid on DSL line synchronised Blinking Trying to detect carrier signal or pending DSL line synchronisation Off Technicolor Gateway powered of...

Страница 26: ...egistered to your VoIP provider Colour State Description Green Solid on DECT service up Blinking DECT activity or registering DECT clients Off DECT service down Colour State Description Blue Solid on Software upgrade ongoing Off No software upgrade ongoing Do not power off your Technicolor Gateway or disconnect any cables as long as the Upgrade LED is on Interrupting the upgrade procedure may dama...

Страница 27: ...have the installation information for example user name password service profile provided by your service provider at hand Local connection requirements Wireless connection If you want to connect your computer using a wireless connection your computer must be equipped with a WiFi certified wireless client adapter Wired connection If you want to connect a computer using a wired connection your comp...

Страница 28: ...20 1 GETTING STARTED E DOC CTC 20100728 0008 v2 0 ...

Страница 29: ... Snow Leopard Mac OS X 10 5 Leopard You must have administrative rights on your computer If you do not comply with these requirements use the 3 Manual Installation on page 23 Running the Setup wizard To start the Setup wizard 1 Insert the Setup CD into your computer s CD or DVD drive 2 If your computer runs Microsoft Windows The Setup CD starts automatically If the Setup CD does not autostart see ...

Страница 30: ... refer to 12 1 Setup Troubleshooting on page 134 Backup your configuration Once you successfully installed your Technicolor Gateway it is recommend to backup your configuration This will allows you to return to this configuration when needed for example after misconfiguration For more information see 4 2 Backing Up Restoring your Configuration on page 48 If you reconfigure your Technicolor Gateway...

Страница 31: ...rk Devices to the Technicolor Gateway on page 30 4 Configure your Technicolor Gateway For more information see 3 4 Configure the Technicolor Gateway on page 33 5 Connect your DECT phones For more information see 6 Telephony on page 69 6 Share your content or media on your local network continue with 8 Sharing Content on your Technicolor Gateway on page 87 7 If you purchased the mobile USB adapter ...

Страница 32: ...ou are using the Technicolor Gateway as DSL Gateway continue with 3 1 1 Setting up your Technicolor Gateway as DSL Gateway on page 25 Local Router continue with 3 1 2 Setting up your Technicolor Gateway as Local Router on page 28 For more information see 1 2 User Scenarios on page 6 you can use your Technicolor Gateway in either of the following scenarios ...

Страница 33: ...nnecting phones A Modem DSL output optional This connector offers unfiltered output It contains both the Phone and DSL signal and can be used to connect your Technicolor Gateway Connecting the cables The procedure to be followed depends on the fact if this filter has been integrated into your Technicolor Gateway or not Check the label of your Technicolor Gateway If the product name contains wIF fo...

Страница 34: ...lephone wall outlet if there is no splitter filter between the network terminator and your local phone network Scenario 2 A Technicolor Gateway without integrated filter Proceed as follows 1 Take the DSL cable This is the grey cable that is included in your box 2 Plug one end of the cable in the grey DSL port on the back of your Technicolor Gateway 3 Plug the other end of the cable into the DSL MO...

Страница 35: ...s a backup for your Voice over IP connection When the VoIP connection is down the Technicolor Gateway will automatically switch back to the PSTN network To setup this backup connection 1 Take a Telephone Cable 2 Plug one end of the cable in the black PSTN port on the back of your Technicolor Gateway 3 Plug the other end of the cable into the Phone output port of your filter splitter PSTN ...

Страница 36: ...th red connectors you can use that cable 2 Plug one end of the cable in the red WAN port on the back of your Technicolor Gateway 3 Plug the other end of the cable into the Ethernet port of your Internet gateway modem The WAN port can only be used to connect your Technicolor Gateway to an Internet gateway modem You can not use it to connect other devices for example a computer to the Technicolor Ga...

Страница 37: ...Proceed as follows 1 Connect the power cord to the power port of the Technicolor Gateway 2 Plug the other end of the power cord into an electrical outlet 3 Press the power button to turn on the Technicolor Gateway 4 Wait at least two minutes to allow the Technicolor Gateway to complete the start up phase ...

Страница 38: ...Your Network Devices to the Technicolor Gateway Choose your connection method To connect your device via A wireless connection continue with 3 3 1 Setting up a Wireless Connection on page 31 A wired connection continue with 3 3 2 Setting up a Wired Connection on page 32 ...

Страница 39: ...s ceilings between the wireless client and the access point Distance between the wireless client and the access point To fully benefit from the improved connection speed offered by the IEEE 802 11n standard it is recommended to only connect IEEE 802 11n wireless clients to your Technicolor Gateway Connecting older for example IEEE 802 11g wireless clients may also slow down connection speed of the...

Страница 40: ...f the Ethernet cable to one of the yellow Ethernet ports of your Technicolor Gateway 2 Connect the other end of the Ethernet cable to your network device 3 Your network device is now connected to your network No additional configuration is needed unless specified by your service provider You can not use the red WAN port to connect to the local Ethernet network The WAN port can only be used to conn...

Страница 41: ... consult the help of your web browser Procedure Proceed as follows 1 Open your web browser 2 The Technicolor Gateway informs you that you have not yet configured your Technicolor Gateway If this window does not appear browse to http dsldevice lan or to the IP address of your Technicolor Gateway by default 192 168 1 254 and click Technicolor Gateway on the menu on the left hand side 3 Click Setup m...

Страница 42: ...le SIM card Configure 2G 3G as WAN connection Proceed as follows 1 Create a mobile interface for your Technicolor Gateway For more information see 3 5 1 Setting up a Mobile Interface on page 35 2 Configure the newly created mobile interface as your backup connection For more information see 3 5 2 Configuring a Backup Mobile Connection on page 37 3 Insert your mobile USB adapter For more informatio...

Страница 43: ...e pin This parameter represents the PIN code of the SIM card puk This parameter represents the PUK code of the SIM card apn The Access Point Name APN used to access the packet switched services of the operator The APN syntax must follow the rules specified in the standard 3GPP23 003 It is recommended to always specify this value If not specified the network will try to fill in the APN but may fail...

Страница 44: ... vendor specific actions that are required for a successful connection Example To check all your mobile connection configurations use the following command Step 4 Attach the mobile interface Execute the following command With the following parameters intf The name of the mobile USB interface Example It is advised to select manual mode and fill in the mobile operator and technology Your mobile inte...

Страница 45: ...cal routes will exist in the routing table yet with different metrics The lowest metric will be used according to routing principles Procedure To configure the backup connection complete the following steps Step 1 To set up a PPP interface Step 2 Enable NAT address translation for the new PPP interface Step 3 Save your changes Step 1 To set up a PPP interface Proceed as follows 1 To add a PPP inte...

Страница 46: ...ranslation for the new PPP interface Execute the following command Step 3 Save your changes Execute the following command ppp ifattach intf 3G Backup nat ifconfig intf 3G Backup translation enabled saveall If you do not save your settings all your changes will be lost after a powering of or restarting the Technicolor Gateway ...

Страница 47: ...on The Overview page of the mobile USB connection is shown 4 In the location bar click Configure The Configure page of the mobile connection appears 5 Under Mobile Information update the following fields if necessary APN The public APN used to access the Internet or the private APN to access a local network Operator Mode 2G 3G automatic let the Technicolor Gateway choose the best operator mode Pin...

Страница 48: ...roceed as follows to insert the mobile USB adapter 1 Power off the Technicolor Gateway 2 Insert your SIM card into the mobile USB adapter 3 Plug the mobile USB adapter in one of the USB port s of your Technicolor Gateway 4 Power on the Technicolor Gateway If you do not power off the Technicolor Gateway first the mobile USB adapter will not be detected ...

Страница 49: ... to connect your computers to the Technicolor Gateway For more information see 2 Guided Installation on page 21 The Technicolor Gateway GUI allows you to configure your Technicolor Gateway via your web browser For more information see 4 1 Technicolor Gateway GUI on page 42 The Command Line Interface CLI allows you to configure every detail of your Technicolor Gateway using textual commands For mor...

Страница 50: ...I Introduction The Technicolor Gateway Graphical User Interface GUI allows you to configure your Technicolor Gateway using your web browser Requirements JavaScript must be enabled on your browser this is the default setting For more information consult the help of your web browser ...

Страница 51: ...and password and click OK 4 The Technicolor Gateway GUI appears Access the Technicolor Gateway via UPnP You can also access the Technicolor Gateway GUI using the Internet Gateway Device IGD icon if your computer runs one of the following operating systems Microsoft Windows 7 Microsoft Windows Vista Microsoft Windows XP For more information see 10 1 UPnP on page 112 Remote access It is also possibl...

Страница 52: ...eway home page Technicolor Gateway Provides basic information on the Technicolor Gateway Broadband Connection Allows you to view configure your broadband connections Toolbox Allows you to configure the network services and security settings of your Technicolor Gateway Office Network Allows you to manage your local network Label Description 1 Menu 2 Login section 3 Display level 4 Language bar 5 No...

Страница 53: ...e it IP Router Allows you to view configure the Technicolor Gateway IP interfaces IP routing table and NAT entries Connections Allows you to view configure a broadband connection Local Networking Allows you to view configure the Technicolor Gateway DHCP server client the DNS configuration the managed Ethernet switch Firewall Allows you to view configure the Technicolor Gateway Firewall VPN if supp...

Страница 54: ...ample Overview Configure in the right part of the navigation bar that allow you to switch between the configuration levels Content pane The content pane displays the information and configurable items of the selected item Tasks pane To allow a quick configuration of your Technicolor Gateway some pages may offer you a number of related tasks in the Pick a task list These tasks will guide you to the...

Страница 55: ...re information see The Command Line Interface CLI How to change your password Proceed as follows 1 On the Toolbox menu click User Management 2 In the Pick a task list click Change my password 3 Enter your new password and click OK 4 Your new password is now active The next time that you log on to the Technicolor Gateway GUI you will have to enter this password It is recommended to change the defau...

Страница 56: ...k Save or Restore Configuration 4 Under Backup current configuration click Backup Configuration Now 5 The Technicolor Gateway prompts you to save your backup file 6 Save your file to a location of your choice Restoring your configuration Proceed as follows 1 Browse to the Technicolor Gateway GUI For more information see 4 1 Technicolor Gateway GUI on page 42 2 On the Technicolor Gateway menu click...

Страница 57: ...he Command Line Interface From the a local network or the Internet via A Telnet session For more information see 4 3 1 Access the CLI via Telnet on page 50 The Technicolor Gateway GUI For more information see 4 3 3 Access the CLI from the GUI on page 53 Via serial connection to the Console interface For more information see 4 3 2 Access the CLI via a Console Connection on page 51 The CLI is intend...

Страница 58: ...or more information consult Windows help Access via a local Telnet Session Proceed as follows 1 Open the Command Prompt or Terminal 2 Type telnet followed by the IP address of the Technicolor Gateway the default IP is 192 168 1 254 or the DNS name assigned to your Technicolor Gateway by default dsldevice lan 3 The CLI now prompts you to log in For more information see Login on page 55 Remote acces...

Страница 59: ...onvertor If this item is not included in your box contact your service provider to purchase one Terminal software to connect your computer to the Technicolor Gateway over a serial connection for example Microsoft HyperTerminal Procedure Proceed as follows Step 1 Connect the cables Step 2 Setup the terminal connection Step 1 Connect the cables Proceed as follows 1 Plug the RJ45 to DB9 connector int...

Страница 60: ... s serial interface The Technicolor Gateway now waits for you to enter your user name and password For more information see 4 3 4 Using the CLI on page 55 Traces You can also use the CLI for tracing The following types of traces are available Startup traces When the Technicolor Gateway starts up it will send traces to the serial console allowing you to follow the boot process of the Technicolor Ga...

Страница 61: ... CLI command tree On the left of the page you can find the command tree This tree contains all CLI commands that are available for configuration Command types The commands are three types of commands that can be identified by the icon displayed next to the command Icon Description Command group Function that does not require input The results are immediately displayed Function that requires input ...

Страница 62: ...mand tree select the command that you want to execute 2 The command page appears Enter in the command parameters and click Apply Save your changes The changes that you make are only temporary and will be lost after restarting the Technicolor Gateway You must click Save All to save your changes permanently ...

Страница 63: ...g to use the CLI To use start this interface execute the menu command Username Administrator Password For more information see 4 1 3 Protecting Access to the Technicolor Gateway on page 47 ______ Technicolor TG672 ___ _____ _____ __ _ _____ ___ _______ _______ _ ______ __ _ __ _______ _ ______ ___________________ ________ ___ ___________ _ ___ _____ ________ __________ _____ _____ ___ ____ ___ ___...

Страница 64: ...s coming from a list Command Line Navigation Press CTRL A to go to the beginning of the command line CTRL L to go to the end of the command line Breaking off Commands You can break off a command by pressing CTRL G or CTRL C This can be useful in a situation where a user is prompted to enter a value which he does not know and wants to quit the command Instead of being prompted over and over again f...

Страница 65: ...mmands Use the UP and DOWN arrow keys to select a previously executed command Press ENTER to execute the selected command More information For a complete list of available CLI commands you can download the Technicolor TG672 CLI reference Guide from www technicolor com ...

Страница 66: ...Internet User name and Password Contains the user name and password are needed to access your Technicolor Gateway remotely If wanted you can change the automatically generated password in the Password box 3 Click Enable Remote Assistance Accessing your Technicolor Gateway from the Internet Proceed as follows 1 Open your web browser 2 Type the URL that was listed in the URL field on the Remote Assi...

Страница 67: ...y a computer to a wireless access point Both built in and external for example via USB clients are available Check the documentation of your computer if you are not sure if your computer is equipped with a wireless client Configuring your wireless clients For more information on how to establish a wireless connection to the Technicolor Gateway see 5 1 Connecting Your Wireless Client via WPS on pag...

Страница 68: ...eless clients that are in registration mode You now have two minutes to start WPS on your wireless client 3 Start WPS on your wireless client 4 The Technicolor Gateway is now exchanging the security settings 5 At the end of the procedure the status of the WPS LED will change to either of the following Solid green This indicates that you have successfully registered your wireless client You are now...

Страница 69: ...ssible move your wireless client closer to your Technicolor Gateway or use a wireless repeater to extend the range of your wireless network Another device is interfering on the selected wireless channel Change the wireless channel of your Technicolor Gateway For more information see Change the wireless channel on page 137 ...

Страница 70: ... manually and you can t remember your settings try one of the following 1 Use a computer that is already connected to your network 2 Browse to the Technicolor Gateway GUI For more information see Accessing the Technicolor Gateway GUI on page 43 3 On the Office Network menu click Wireless 4 In the upper right corner click Details 5 Under Configuration you can find the network name SSID Security you...

Страница 71: ...on The wireless connection is secured with a pre shared key that has been defined by the user Wireless clients must be configured with this key before they can connect to the Technicolor Gateway The Technicolor Gateway supports the following WPA versions ordered by descending security WPA2 The most recent and most secure version of WPA Choose this version if you are sure that all your wireless cli...

Страница 72: ...INT E DOC CTC 20100728 0008 v2 0 Configuration To secure your wireless network with WPA encryption via RADIUS continue with 5 3 1 Configuring WPA Encryption on page 65 WPA PSK encryption continue with 5 3 2 Configuring WPA PSK Encryption on page 66 ...

Страница 73: ...ttings are now available for configuration WPA Radius IP enter the IP address of your RADIUS server WPA Radius Port enter the WPA Radius Port WPA Radius Key enter the WPA Radius Key WPA Version select the WPA version of your choice For more information see Encryption types on page 63 6 Click Apply to immediately apply your changes 7 Reconnect your wireless client s to the Technicolor Gateway using...

Страница 74: ...pe a the key of your choice The key must be in one of the following formats 8 to 63 alphanumeric characters For example MyKey123 8 to 64 hexadecimal characters characters from 0 to 9 and from A to F For example C54F48A5 6 In the WPA PSK Version list click the WPA version of your choice For more information see Encryption types on page 63 7 Click Apply 8 Reconnect your wireless client s to the Tech...

Страница 75: ...eatures check the documentation on www technicolor com Multiple SSID MSSID This feature allows you to turn your access point into up to four virtual access points Each virtual access point has its own settings SSID encryption and can be isolated into a separate network to keep your main network secured Access Control List ACL This feature allows you to grant or deny to access for specific devices ...

Страница 76: ...68 5 THE TECHNICOLOR GATEWAY WIRELESS ACCESS POINT E DOC CTC 20100728 0008 v2 0 ...

Страница 77: ...Internet Gateway Install VoIP software on your computer and make your phone calls via your computer The Technicolor solution With the Technicolor Gateway you can make both VoIP and traditional telephone calls using a traditional analogue phone or A DECT phone If your Technicolor Gateway is not powered the traditional telephone network if connected will automatically selected This way you are still...

Страница 78: ...tion see 6 1 1 Connecting a DECT Phone to Your Technicolor Gateway on page 71 2 Connect your traditional phone s DECT base station or fax to the green Phone port s on the back panel of your Technicolor Gateway 3 Connect your Technicolor Gateway to the traditional network For more information see 6 1 2 Connection to the Traditional Telephone Network on page 72 4 Configure the VoIP service on your T...

Страница 79: ...ut the Technicolor Gateway in pairing mode You can do either of the following Press the DECT button on the Technicolor Gateway until the DECT LED on the front panel starts flashing Via the Technicolor Gateway GUI 1 On the Toolbox menu click Telephony 2 Under Pick a task click DECT pairing 2 Put your DECT phone in pairing mode Consult your DECT phone s user documentation to register your DECT phone...

Страница 80: ...n integrated filter no additional connections are needed The DSL port must be directly connected to your telephone outlet Do not put any filter or splitter between them How do I know if my Technicolor Gateway has an integrated filter Check if the product name printed on the label of your Technicolor Gateway ends with wIF with Integrated Filter If this suffix is not present then your Technicolor Ga...

Страница 81: ...re information see Accessing the Technicolor Gateway GUI on page 43 2 On the Toolbox menu click Telephony 3 In the Navigation bar click Expert configure 4 Complete the following fields based on the settings provided by your VoIP provider Proxy Type the URL for example sip provider com or IP address of the proxy Registrar Type the URL for example sip provider com or IP address of the registrar Regi...

Страница 82: ...onnected phone fixed DECT All DECT to use this VoIP account for all connected DECT phones DECT 1 2 3 4 5 to use this VoIP account for one specific DECT phone You can find the number of your DECT phone its display Phone 1 2 to use this VoIP account for the phone connected to the Phone 1 2 port of your Technicolor Gateway 4 Click Apply Verifying Telephone Connectivity Proceed as follows to verify th...

Страница 83: ...s Book 3 The Address Book page appears For each contact you can provide the following information Business to make a call to the contact s business telephone number Home to make a call to the contacts home telephone number Mobile to make a call to the contact s mobile telephone number Other or SIP uri to make a call to the contact s VoIP telephone number E mail to send an E mail message to the con...

Страница 84: ...e your phone starts to ring 4 Pick up the phone 5 The Technicolor Gateway is now initiating the call Your contact s phone is now ringing 6 At the end of the conversation click Done to go to the Last Calls page This page allows you to view the statistics of your last calls including the call that you just made You can use the buttons in the Remote Number column to make a new call to one of the cont...

Страница 85: ... services are supported or activated proceed as follows 1 Browse to the Technicolor Gateway GUI For more information see 4 1 Technicolor Gateway GUI on page 42 2 On the Toolbox menu click Telephony 3 In the Navigation bar click Configure 4 In the Pick a task list click View Telephony Services 5 Under Telephony Services you can see the services that are supported by your provider In the Activated c...

Страница 86: ...avigation bar click Configure 6 Under Telephony services you can now activate or deactivate the services of your choice To Activate a service select the check box next to the service Deactivate a service clear the check box next to the service 7 Click Apply Activating a Telephony Service via Your Phone To de activate one of the services just dial the corresponding code on your phone For example to...

Страница 87: ...can use the following functions To Press Illustration Put an active call on hold and enable a call set up the dial tone is generated R 2 B A You on hold dial tone B A You active You press R 2 Terminate the call on hold R 0 B A You active B A You active on hold You press R 0 Terminate an active call and switch to the call on hold R 1 B A You active B A You active on hold You press R 1 Retrieve the ...

Страница 88: ...You active on hold You press R 2 Switch between an active call and an incoming call R 2 B A You on hold active B A You active incoming You press R 2 Conference Call 3 Party service If the Conference Call 3 Party service is activated you can use the following functions To Press Illustration Establish a conference call or 3 party connection R 3 B A You active active B A You on hold active You press ...

Страница 89: ... E DOC CTC 20100728 0008 v2 0 Call Transfer If the Call Transfer service is activated you can use the following functions To Press Illustration Transfer a call R 4 B A You active B A You on hold active You press R 4 ...

Страница 90: ... menu click Telephony 3 The Telephony page appears On this page you can see an overview of your last calls 4 To view more detailed statistics click View telephony statistics and logs in the Pick a task list Used icons The call logs use the following icons to illustrate the call type Icon Type Successful outgoing phone call Successful incoming call Failed outgoing call Missed incoming call Calling ...

Страница 91: ... 7 1 Code of Conduct on page 84 Technicolor power saving innovations To further reduce the power consumption Technicolor has developed the ECO Manager This system constantly monitors the services provided by the Technicolor Gateway and automatically switches unused services to an ECO friendly state For more information see 7 2 ECO Manager on page 85 Next to this automated tool you can also choose ...

Страница 92: ...witch to low power mode This is a state in which devices are only allowed to use a limited amount of energy to be able to power its components and respond to user activity Example Take the following example The user switches off his computer at 20 00 There are no other devices connected to the Technicolor Gateway The Technicolor Gateway switches to low power mode This results in a considerable dro...

Страница 93: ...ully powered again This is only possible if there are no devices connected to the Technicolor Gateway Power reduction is disabled by default but it is possible to enable it via the Technicolor Gateway GUI To enable power reduction 1 Browse to the Technicolor Gateway GUI For more information see Accessing the Technicolor Gateway GUI on page 43 2 Under Office Network click Wireless 3 In the Navigati...

Страница 94: ...chnicolor Gateway for a longer time for example you are going on holiday you should consider to turn off the Technicolor Gateway This way no energy will be consumed at all However be aware that if you turn off the Technicolor Gateway all services provided by the Technicolor Gateway that require access to the Internet will not be available For example No VoIP calls can be made received You will no ...

Страница 95: ...ateway offers three types of services to share your content The following table gives a you a brief overview of the main functions Network File Server UPnP AV Media Server FTP Server Function Store and access your data on your local network Make media files available for UPnP AV capable devices like Media players Set Top boxes from your local network Store and access your data from the Internet Ac...

Страница 96: ...ug your USB memory stick or external hard disk in one of the USB port s of your Technicolor Gateway By using a USB hub you can connect up to five USB mass storage devices to the Technicolor Gateway Do not remove your USB storage device without stopping it first otherwise data might be lost For more information see 8 5 Safely Removing your USB Storage Device on page 100 ...

Страница 97: ... Server Windows Networking you can change the following settings Server Name Enter the name that you want to use to access the Technicolor Gateway Server Description Add a short description for what kind of data is stored on the USB storage device Workgroup Enter the same workgroup as used by your computer s Server Enabled Select this option to enable the Network File Server 5 Click Apply 6 All us...

Страница 98: ... only the Media and Shared folders of the managed partition are displayed For more information on managed partitions see 8 4 Managing your Shared Content on page 98 4 If you plan to frequently use this folder it might be useful to map this folder as a network drive For more information see the help of your operating system Accessing the shared content on Mac Proceed as follows 1 On the Go menu cli...

Страница 99: ...GATEWAY E DOC CTC 20100728 0008 v2 0 3 The following window appears Select Guest and click Connect 4 If prompted select the partition that you want to open and click OK 5 Your USB storage device is now mounted and is displayed on your desktop ...

Страница 100: ...A certified devices To allow you to access your media in a quick and easy way the Technicolor Gateway scans your storage device for meta data information for example title artist album and stores it in a database When you are looking for a file the Technicolor Gateway can simply query the database instead of having to go through all the files UPnP AV network components A UPnP AV network consists o...

Страница 101: ...Configure 4 Under UPnP AV Media Server click Server Enabled 5 Click Apply Media Database When you plug in your USB storage device the Technicolor Gateway will automatically start building the media database This database contains all meta data of the media files stored on your USB storage device To view the status of the media database 1 Browse to the Technicolor Gateway GUI For more information s...

Страница 102: ...etwork are able to view this list and play or view items from this list On your UPnP AV renderer the Technicolor Gateway s UPnP AV media server will be listed as Technicolor TGXXX Below you can find a screenshot taken on a smartphone with a UPnP AV client Via this entry you can browse to your media files Windows 7 Windows 7 has native support for UPnP AV It automatically detects UPnP AV and makes ...

Страница 103: ... will find the Technicolor Gateway s UPnP AV Media Server displayed as Technicolor TGXXX 3 Double click the Technicolor Gateway s UPnP AV Media Server to access your media files 4 Windows Media Player starts up Your Technicolor Gateway s UPnP AV Media Server is listed on the left This entry allows you to browse to your media files ...

Страница 104: ...eway GUI For more information see Accessing the Technicolor Gateway GUI on page 43 2 On the Toolbox menu click User Management 3 In the Pick a task list click Change my password 4 Leave the Old Password box empty 5 Type your new password both in the New Password box and Confirm New Password box Enable the FTP Server and select the managed partition Proceed as follows 1 Browse to the Technicolor Ga...

Страница 105: ...the Technicolor Gateway network you can also access the FTP server using its local address 192 168 1 253 Additional configuration Because most service providers use dynamic IP addresses the IP address of your Internet connection may change frequently This implies that the link to the FTP server will also change every time the public IP changes With Dynamic DNS you can assign a host name to the IP ...

Страница 106: ... Server UPnP AV Media Server For more information see 8 2 The UPnP AV Media Server Shared folder The Shared folder is a folder to share files both on the local network and the Internet This folder can only be accessed via the following server The Network File Server For more information see 8 1 The Network File Server FTP Server For more information see 8 3 The FTP Server Ummanaged vs managed The ...

Страница 107: ...y creates following folders Media Use this folder to share your media files with others users on your network You can store your media files in following subfolders Movies Music Pictures Shared Use this folder to share your other data with other users on your network Optionally users can also access this folder using FTP For more information see 8 3 The FTP Server on page 96 If the above folders a...

Страница 108: ...ge device from the Technicolor Gateway you may loose your data To avoid this you must first stop your USB storage device Stopping your USB storage device Proceed as follows 1 Browse to the Technicolor Gateway GUI 2 On the Toolbox menu click Content Sharing 3 In the Navigation bar click Configure 4 Click Stop 5 Unplug your USB storage device from the Technicolor Gateway ...

Страница 109: ...e a multifunctional USB printer is connected to the Technicolor Gateway the non printing services may not work on your computer Restrictions Only one USB printer can be connected to your Technicolor Gateway Procedure Proceed as follows 1 Connect your USB printer to the Technicolor Gateway For more information 9 1 Connect your USB printer to the Technicolor Gateway on page 102 2 Configure the print...

Страница 110: ...02 9 SHARING YOUR USB PRINTER E DOC CTC 20100728 0008 v2 0 9 1 Connect your USB printer to the Technicolor Gateway Plug the USB cable of your printer in one of the USB port s of your Technicolor Gateway ...

Страница 111: ...he last page of a print job for example when using clients running Linux UNIX This queue type is to be used in exceptional situations only and may not be properly supported by all printers default When the parameter default is enabled this queue will be used in case the user enters a wrong queue name Only one queue can be the default queue A typical configuration of printer queues on the Technicol...

Страница 112: ...rameter you can enable disable LPD printer sharing 5 If you want to check your LPD printer sharing configuration execute the following command printersharing LPD list LPD printserver service enable 1 To make configuration changes via the CLI persistent execute the command saveall ...

Страница 113: ...ter Introduction If your computer runs Microsoft Windows 7 or Vista continue with 9 3 1 How to install a printer on Windows 7 Vista on page 106 Microsoft Windows XP continue with 9 3 2 Installing Your Printer on Windows XP on page 108 Mac continue with 9 3 3 How to install a printer on Mac on page 109 ...

Страница 114: ...figure the following settings Under Protocol select LPR Under LPR Settings 1 Type the name that you have configured in the Technicolor Gateway in the Queue Name box for the typical configuration in Configuring The Printer Sharing Service on Your Technicolor Gateway the name is myprinter 2 Select LPR Byte Counting Enabled Click OK to confirm these port settings and click Next to continue in the Add...

Страница 115: ...IP Port Monitor appears Select LPR as Protocol In the section LPR Settings fill in the field Queue Name with the name that you have configured in the Technicolor Gateway for the typical configuration in Configuring The Printer Sharing Service on Your Technicolor Gateway the name is myprinter and select the LPR Byte Counting Enabled option 6 Confirm these settings with OK The Configure Standard TCP...

Страница 116: ... the correct printer driver and confirm with Next 11 Enter the Printer name and select whether or not you want to use this printer as default printer Click Next to confirm Optionally When asked if printer sharing via your computer should be enabled select Do not share this printer and click Next to confirm 12 The wizard prompts you to print a test page Select Yes or No and click Next when finished...

Страница 117: ...dd a new printer 4 The Printer Browser window appears Enter the following settings Protocol Line Printer Daemon LPD Address Type 192 168 1 253 Queue The name that you have configured in the Technicolor Gateway If you leave this field blank the default queue will be used if configured for the typical configuration in Configuring The Printer Sharing Service on Your Technicolor Gateway the name is my...

Страница 118: ...110 9 SHARING YOUR USB PRINTER E DOC CTC 20100728 0008 v2 0 ...

Страница 119: ... we will take a closer look at following features Feature availability Depending on the configuration offered by your service provider some features may not be available on your Technicolor Gateway For more information contact your service provider Topic Page 10 1 UPnP 112 10 2 Assigning a service HTTP FTP to a Computer 119 10 3 Dynamic DNS 121 ...

Страница 120: ...n see 10 1 1 Accessing Your Technicolor Gateway via UPnP on page 113 If you are using a PPP connection to connect to the Internet you can enable disable your Internet connection without having to open the Technicolor Gateway GUI For more information see 10 1 2 Managing your Internet connection via UPnP on page 114 You do not have to manually create port mappings to run services on a computer The a...

Страница 121: ...enu click Network 2 The Network window appears 3 Right click your Technicolor Gateway displayed as Technicolor TGXXX and click View device web page 4 The Technicolor Gateway GUI appears Windows XP If you computer runs Windows XP 1 Go to My Network Places 2 The My Network Places window appears 3 Double click your Technicolor Gateway displayed as Technicolor TGXXX 4 The Technicolor Gateway GUI appea...

Страница 122: ... Windows Start menu click Network 2 The Network window appears 3 Right click your Technicolor Gateway displayed as Technicolor TGXXX 4 If you are currently Connected to the Internet click Disable to disconnect from the Internet Not connected to the Internet click Enable to connect to the Internet Windows XP Proceed as follows 1 On the Windows Start menu click Settings Control Panel 2 The Control P...

Страница 123: ... right click the Internet Connection icon you can connect disconnect your connection to the Internet Disabling this feature To prevent that users can connect disconnect you can enable Extended Security This feature is enabled by default For more information see 10 1 3 Configuring UPnP on the Technicolor Gateway on page 116 ...

Страница 124: ...UPnP 4 Click Apply Extended Security If Extended Security is enabled only limited UPnP operation between the host and the Technicolor Gateway is allowed A local host is not allowed to connect disconnect the Technicolor Gateway Internet connection You can then only connect disconnect the Internet connection via the Technicolor Gateway GUI Address translation mappings can only be added or changed vi...

Страница 125: ...onents list select Networking Services and click Details 5 The Networking Services window appears Select Universal Plug and Play or UPnP User Interface and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Click Finish to quit Adding IGD Discovery and...

Страница 126: ...Components Wizard appears Select Networking Services in the Components list and click Details 5 The Networking Services window appears Select Internet Gateway Device Discovery and Control Client and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Cl...

Страница 127: ... are running a server or an application that acts as a server for example a HTTP server Internet game the initial message will come from the Internet and the Technicolor Gateway has no information to decide to which computer it should forward the incoming message Solution To avoid this problem you can do either of the following Enable UPnP Assign a game or application to a local networking device ...

Страница 128: ...x menu click Game Application Sharing 3 In the Pick a task list click Assign a game or application to a local network device 4 In the Game or application list click the service you want to run on the computer For example HTTP Server World Wide Web 5 In the Device list select the computer to which you want to assign the service Your computer will be listed with its computer name 6 All incoming requ...

Страница 129: ...ndns org www no ip com www dtdns com Procedure Proceed as follows 1 Browse to the Technicolor Gateway GUI For more information see Accessing the Technicolor Gateway GUI on page 43 2 On the Toolbox menu click Dynamic DNS 3 On the Navigation bar click Configure 4 Select the Enabled check box 5 If necessary select the broadband connection to which you want to assign the Dynamic DNS host name in the I...

Страница 130: ...122 10 TECHNICOLOR GATEWAY NETWORK SERVICES E DOC CTC 20100728 0008 v2 0 ...

Страница 131: ...DOC CTC 20100728 0008 v2 0 11 Internet Security Overview The Technicolor Gateway offers various options to secure your network and network connection Topic Page 11 1 IPSec and VPN 124 11 2 Web Site Filtering 125 11 3 Firewall 130 ...

Страница 132: ...y gateway VPN Client The VPN client in the Technicolor Gateway can replace a software VPN client installed on a computer You can use it for example to connect from your home to the corporate network for teleworking Using the VPN client in the Technicolor Gateway has several advantages over the use of VPN client software installed on the computer of the end user The administrator of the corporate n...

Страница 133: ... content category server is updated at regular intervals Combining the two filters Address based filtering has priority over content based filtering This means that when you are blocking a specific category you can still access a specific address provided you create a rule to allow access to that URL For example if you are blocking content from the Finance Investment category you can create a rule...

Страница 134: ...n 2 address based filter only Take this option if content filtering is not available on your Technicolor Gateway or you don t want to use it To configure address based filtering 1 Browse to the Technicolor Gateway GUI 2 On the Toolbox menu click Web Site Filtering 3 On the Navigation bar click Configure 4 Make sure that the Use Address Based Filter check box is selected 5 In the Action for Unknown...

Страница 135: ...led view of the content that will be blocked for this level click the Edit link next to the content level If needed you can change the Name Description and Configuration of the content level 4 Click Apply after you have made your changes Creating your own content level Proceed as follows 1 In the Pick a task list click Create a new content level 2 Enter a Name and Description for your content leve...

Страница 136: ...way GUI 2 On the Toolbox menu click Web Site Filtering 3 Make sure the Use Address Based Filter check box is selected 4 Type the URL of the Web site you want to block for example mail provider com in the Web Site box 5 In the Action list click Block 6 Click Add Allow access to a specific web site Proceed as follows 1 Browse to the Technicolor Gateway GUI 2 On the Toolbox menu click Web Site Filter...

Страница 137: ... Redirect all web sites Proceed as follows 1 Browse to the Technicolor Gateway GUI 2 On the Toolbox menu click Web Site Filtering 3 Make sure the Use Address Based Filter check box is selected 4 Type in the Web Site box 5 Click Redirect in the Action list 6 Type the URL of the Web site you want to redirect to for example mycompany com internetpolicy htm in the Redirect box 7 Click Add ...

Страница 138: ... All incoming connections are blocked Game and Application Sharing is not allowed Medium All outgoing connections are blocked except MS Windows protocols such as NetBIOS RPC and SMB All incoming connections are blocked except inbound connections assigned to a local host via Game and Application Sharing Low All outgoing connections are allowed All incoming connections are blocked except for ICMP In...

Страница 139: ... range The Destination Interface and IP Address range Or you can type a User defined IP address range The Service type of the traffic this can be a protocol DNS SMTP or a specific Technicolor Gateway system service 8 Select an Action that should be done on traffic for which the firewall rules applies Accept to allow the traffic to pass Deny to drop the traffic without notification Count to let the...

Страница 140: ...132 11 INTERNET SECURITY E DOC CTC 20100728 0008 v2 0 ...

Страница 141: ...e the problem look at the support pages on www technicolor com or contact your service provider Topics This chapter describes the following topics Topic Page 12 1 Setup Troubleshooting 134 12 2 General Technicolor Gateway Troubleshooting 135 12 3 Wired Connection Troubleshooting 137 12 4 Wireless Connection Troubleshooting 137 12 5 Voice over IP Troubleshooting 138 12 6 Reset to Factory Defaults 1...

Страница 142: ...ck Run c In the Open field type the following path D Setup exe where D stands for the drive letter of your CD or DVD ROM drive Mac OS X a On your desktop double click the CD icon b Double click Menu Your Technicolor Gateway has not been found If you see this error during setup make sure that The Technicolor Gateway is turned on and fully initialized Your computer has a valid IP address that is any...

Страница 143: ...ur telephone line For more information contact your Internet Service Provider The Internet LED does not light up If you must authenticate to connect to the Internet make sure that your user name and password are correct Proceed as follows 1 Browse to the Technicolor Gateway GUI 2 On the Broadband menu click Internet Services 3 Under Internet click View More 4 Check your user name 5 Re enter your p...

Страница 144: ...shooting Ethernet LED does not light up Make sure that The Ethernet cable is securely connected to the Ethernet port on your Technicolor Gateway and your computer You are using the correct cable type for your Ethernet equipment that is at least UTP CAT5 with RJ 45 connectors ...

Страница 145: ...wireless client manager If the signal is low try to reposition the Technicolor Gateway or if available redirect the antenna s of the Technicolor Gateway for optimal performance Change the wireless channel Use WPA 2 PSK as encryption For more information see 5 3 Securing Your Wireless Connection on page 63 Change the wireless channel Proceed as follows 1 Browse to the Technicolor Gateway GUI 2 Unde...

Страница 146: ...traditional telephone network PSTN If you have problems calling via the traditional telephone network check whether Your phone is correctly connected to the Technicolor Gateway Your phone is working on the PSTN network Connect your phone directly to PSTN Try to make a phone call The Forced FXO service is activated this means that your service provider may request you to dial an extra prefix for ma...

Страница 147: ...setting the Technicolor Gateway via the Technicolor Gateway GUI Reset the Technicolor Gateway via the Reset button Resetting the Technicolor Gateway via the Technicolor Gateway GUI Proceed as follows 1 Browse to the Technicolor Gateway GUI 2 On the Technicolor Gateway menu click Configuration 3 In the Pick a task list click Reset my Technicolor Gateway 4 The Technicolor Gateway restores the initia...

Страница 148: ... DOC CTC 20100728 0008 v2 0 3 The Technicolor Gateway restarts Your system administrator may have disabled the physical reset button of the Technicolor Gateway In this case a hardware reset to defaults is not possible ...

Страница 149: ...e that you can purchase at your service provider make sure that the adaptor is using the pinout described below Pin layout Internal wiring Using other cables than provided by your service provider may damage your equipment RJ45 DB 9 Pin Pin Wire Colour 1 8 Black 2 6 Brown 3 2 Red 4 5 Orange 5 Yellow 6 3 Green 7 4 Blue 8 7 White 8 1 9 6 5 1 ...

Страница 150: ...142 12 SUPPORT E DOC CTC 20100728 0008 v2 0 ...

Страница 151: ......

Страница 152: ... referenced are service marks trademarks or registered trademarks of their respective companies Specifications subject to change without notice E DOC CTC 20100728 0008 v2 0 THOMSON TELECOM BELGIUM NV Prins Boudewijnlaan 47 2650 Edegem Belgium www technicolor com ...

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