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5 Support

DMS3-CTC-25-221 v1.0

5.3 Wired connection troubleshooting

Ethernet LED does not light up

Make sure that:



The Ethernet cable is securely connected to the Ethernet port on your TG234 and your device (gateway, set-top box,...).



You are using the correct cable type for your Ethernet equipment, that is at least fully wired UTP CAT5 with RJ-45
connectors.

If you are not sure what Ethernet cable to use, it is recommended that you use the Ethernet cable delivered with your
TG234.

Содержание MediaConnect TG234

Страница 1: ...SETUP AND USER GUIDE MediaConnect TG234 ...

Страница 2: ...NA is a registered trademark DLNA disc logo is a service mark and DLNA Certified is a trademark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Ethernet is a trademark of the Xerox Corporation EuroDOCSIS EuroPacketCable and PacketCable are trademarks of CableLabs Inc HomePNA and HPNA are trademarks of HomePNA Inc Linux...

Страница 3: ...tion page 23 3 1 4 WPS configuration page 26 3 1 5 The MAC address list 27 3 1 6 Protecting access to the TG234 28 3 1 7 Upgrading and restarting your TG234 29 3 2 Configuring the TG234 via your Technicolor Gateway 31 3 3 Connecting the TG234 directly to your device 33 4 The TG234 wireless access point 36 4 1 Connecting via WPS 37 4 2 Starting WPS on the TG234 GUI 39 4 2 1 WPS Push Button method P...

Страница 4: ... us at www technicolor com This sample text indicates an internal link Example If you want to know more about guide see About this Setup and User Guide on page 1 This sample text indicates an important content related word Example To enter the network you must authenticate yourself This sample text indicates a GUI element commands on menus and buttons dialog box elements file names paths and folde...

Страница 5: ...a brief overview of the main features and components of the TG234 After this chapter we will start with the installation In this chapter This chapter covers the following topics Do not connect any cables to the TG234 until instructed to do so Topic Page 1 1 Features at a glance 3 1 2 Components 4 ...

Страница 6: ...G234 supports WPS This means that you can easily connect the TG234 to other devices just by pressing a few buttons No need to enter lengthy and complex passwords TG234 advanced configuration If you are a more advanced user and you want to further fine tune the TG234 to your needs you can use the TG234 Graphical User Interface GUI to configure your TG234 via your web browser For more information se...

Страница 7: ...TC 25 221 v1 0 1 2 Components Overview This section provides an overview of the different components of the TG234 Topic Page 1 2 1 Power 5 1 2 2 Local network connection 6 1 2 3 Buttons 8 1 2 4 Mode switch 9 1 2 5 Status LEDs 10 ...

Страница 8: ...TC 25 221 v1 0 1 2 1 Power Overview Power inlet The power inlet allows you to connect the power supply Power switch The power switch allows you to power on off your TG234 TG234 Only use the power supply delivered with your TG234 ...

Страница 9: ...reless connections between different devices For more information see 4 The TG234 wireless access point on page 36 Ethernet port The Ethernet ports GbE1 and GbE2 allow you to connect an Ethernet device to the wireless video bridge TG234 GbE2 GbE1 This Ethernet port requires the use of a full wired CAT 5 E or better Ethernet cable like the one that delivered with your TG234 to guarantee network con...

Страница 10: ...S3 CTC 25 221 v1 0 Each Ethernet port has a LED to indicate link integrity or activity LED Colour State Description Green Solid on Device connected Blinking Device connected and sending receiving data Off No device connected ...

Страница 11: ...ton allows you to set up a wireless connection in a swift and easy yet secure way without the need to enter any of your wireless settings manually For more information see 4 1 Connecting via WPS on page 37 Reset button The Reset button allows you to reset your TG234 to factory defaults For more information see 5 5 Reset to factory defaults on page 50 WPS Reset ...

Страница 12: ...nnection conditions For more information see 2 Setup on page 12 How the TG234 chooses the correct mode when switched to Auto The TG234 will switch to Station mode if the TG234 was connected to an Ethernet device for example a set top box at start up Access point mode if the TG234 was connected to a gateway or router or similar at start up Repeater mode if the TG234 is wirelessly connected to an ac...

Страница 13: ... State Description Green Solid on The link quality is optimal Orange Solid on The link quality is average Red Solid on The link quality is bad Off The TG234 is not connected to any access point or repeater The Link Quality LED will always be off when the TG234 is in Access Point mode Colour State Description Green Solid on The TG234 is in Access Point or Repeater mode Blinking Selecting a channel ...

Страница 14: ...Colour State Description Green Solid on The TG234 is powered on Off The TG234 is powered off Colour State Description Green Solid on Successfully connected WPS completed Orange Blinking WPS active Red Blinking fast Did not find any device with an active WPS Blinking slow More than wireless device has been found Off WPS not active ...

Страница 15: ...aAccess Xtream Gateway or a TG234 The access point will allow your Internet gateway to deploy its services over a 5 GHz wireless connection One or more TG234 stations The station allows your Ethernet device your set top box to connect to this access point Optionally you can also add a TG234 repeater to extend the range or improve the link quality of your access point Procedure 1 Set up the access ...

Страница 16: ...If this is not the case check the connections that you made 5 Wait until the Access Point LED turns solid green This will take approximately two minutes This step is only required if your Internet gateway is not a MediaAccess Xtream Gateway For more information see MediaAccess Xtream Gateways on page 12 TG234 GbE AUTO Access Point LAN If you don t want to rely on the automatic mode selection mecha...

Страница 17: ...n If this is not the case check the connections that you made 4 Wait two minutes to allow the TG234 to complete the start up phase Step 3 Connect the repeater to your access point 1 Press the WPS button on the TG234 repeater that you just installed 2 Within two minutes press the WPS button on the device of which you want to extend the range Depending on your home setup this will one of the followi...

Страница 18: ...ou do not need a dedicated TG234 to connect your set top box For each set top box proceed as follows 1 Connect one end of the Ethernet cable this is the cable with the yellow connectors to the one of the yellow Ethernet ports on the back of your TG234 2 Connect the other end of the Ethernet cable to your set top box s Ethernet port 2min TG234 Repeater WPS TG234 Access Point WPS The number of set t...

Страница 19: ...er on the TG234 1 Plug the connector of the power supply adapter into the TG234 s power inlet port 2 Plug the adapter into a power outlet 3 The Power LED instantly turns solid green If this is not the case check the connections that you made 4 Wait two minutes to allow the TG234 to complete the start up phase Step 4 Connect the TG234 station to your access point or repeater 1 Press the WPS button ...

Страница 20: ...e and then turns solid green as soon as the connection has been established 4 Wait one minute and then check the following LEDs on the TG234 station The Link Quality LED must be solid green or orange The Wireless LED must be solid green 5 Your station is now connected to your access point or your repeater Your set top box can now communicate over the wireless video bridge 2min MediaAccess Xtream G...

Страница 21: ... information see 3 1 Configure the TG234 via its GUI on page 19 The GUI of selected Technicolor gateways allow you to directly configure the wireless settings of TG234 devices that are directly connected to the Technicolor Technicolor via a wired Ethernet connection For more information see 3 2 Configuring the TG234 via your Technicolor Gateway on page 31 This function is not supported by all Tech...

Страница 22: ...uirements Make sure that You have a computer that is already connected to your local network If no computers are connected yet you can also connect your computer to one of your TG234s For more information see 3 3 Connecting the TG234 directly to your device on page 33 JavaScript must be enabled on your browser this is the default setting For more information consult the help of your web browser ...

Страница 23: ...XXX Where XXXXXX is the same suffix as used for the default network name TNCAPXXXXXX that is printed on the product label Accessing the TG234 GUI Proceed as follows 1 Open your web browser 2 Browse to the IP address of your TG234 For more information about how to access the GUI of your gateway and how to check the IP address of devices consult the documentation of your gateway On a Technicolor gat...

Страница 24: ...ent you the user name and password enter them here else enter the default user name and the default password The default user name is Administrator The default password is either blank or the ACCESS KEY printed on the label of your TG234 It is strongly recommended to change the default password To change your user name and password see 3 1 6 Protecting access to the TG234 on page 28 ...

Страница 25: ...s you to configure the network settings of your TG234 Tools Allows you to check the log messages of your TG234 and change the user account information System Allows you to upgrade the software or restart the system of your TG234 Each of these items contains a number of sub menu items Content pane The content pane displays the information and configurable items of the selected item Label Descriptio...

Страница 26: ...c settings of your wireless connections Device Mode The mode you set according to the user scenarios Repeater Allows you to force the TG234 in repeater mode If the Repeater box is Selected then the TG234 will be in repeater mode Device Mode displays the mode in which the TG234 is currently working To change the device mode use the mode switch on the back of your TG234 For more information see 1 2 ...

Страница 27: ...ncryption types on page 43 Passphrase The wireless key of the wireless settings Group Key interval in sec Enter the group key interval in seconds The Advanced settings The Advanced category allows you to configure some advanced settings of your wireless connections Wireless Band The TG234 is using IEEE 802 11ac 5 GHz as wireless band which provides less interference and better throughput to your v...

Страница 28: ...ced by the access point should check for buffered data awaiting pickup on the access point The default value is 3 meaning three times the Beacon Interval Short GI Select to enable short Guard Interval GI The short GI added in IEEE 802 11ac can help to increase the data rate however it may results in a higher packet error rate MAC Address Filtering MAC Address Filtering allows you to allow or block...

Страница 29: ... PIN This is the WPS PIN scenario where you enter the PIN code of the counter part wireless device gateway wireless client on this TG234 WPS AP PIN This is the WPS PIN scenario where you set the PIN code here to be used by the counter part wireless device gateway wireless client to connect to this TG234 Click Regenerate to refresh the WPS AP PIN This button has the same functionality as the button...

Страница 30: ...ck List Mode All devices with correct wireless settings SSID wireless key etc are able to connect except those listed in the MAC address list The MAC address list works as black list White List Mode By default wireless access is blocked for all except for those listed in the MAC address list The MAC address list works as white list 2 Click Save Step 2 Add exceptions on the default rule Proceed as ...

Страница 31: ...our password Proceed as follows 1 On the Tools menu click Admin The Admin page appears 2 In the Old Passphrase box enter your old password 3 Enter your new password in the New Passphrase box and the New Passphrase Again box 4 Click Save Your new password is now active The next time that you log on to the TG234 GUI you will have to enter this new password It is recommended to change the default pas...

Страница 32: ...ct software upgrade file from your service provider s website you can use the TG234 GUI to upgrade Proceed as follows 1 On the System menu click Upgrade 2 Click Browse Choose File to go to your new file and then click open 3 Click Upgrade The upgrade starts 4 Wait a few minutes to allow the upgrade to be completed To restart your TG234 Proceed as follows 1 On the System menu click Reboot 2 Click Y...

Страница 33: ...30 3 Configuration tools DMS3 CTC 25 221 v1 0 4 As soon as the upgrade is finished and the TG234 is fully restarted the TG234 GUI refreshes and prompts you to enter the user name and password ...

Страница 34: ...your Technicolor gateway 2 Click the Wireless card 3 The Wireless page appears The TG234 access point s network name SSID will be listed under EXTERNAL ACCESS POINTS in the left menu Click this item to change or view the settings of the TG234 access point 4 You can now change the wireless settings of the selected TG234 access point Procedure for Technicolor gateways running mainstream software Pro...

Страница 35: ...ireless settings were not configurable or if you don t see the wireless settings on this page make sure that The mode switch on the back panel of the TG234 is set to Access Point Your computer Technicolor MediaAccess Gateway and the TG234 are correctly connected Then return to step 2 of the procedure to try again If it is still not configurable it s probably that your gateway does not support this...

Страница 36: ...ou want to access the TG234 GUI but the TG234 is not yet connected to your home network Requirements Make sure that Your device has a free Ethernet port Your TG234 has a free Ethernet port Step 1 Choose the correct mode Move the mode switch to the proper position If you want to configure the TG234 as the wireless client of your device station mode move the mode switch to the Auto or Station positi...

Страница 37: ...he TG234 5 Plug the other end of the power cord into an electrical outlet 6 Press the power switch to turn on the TG234 Wait at least two minutes to allow theTG234 to complete the start up phase The Power LED must be solid green This Ethernet port requires the use of a full wired CAT 5 E or better Ethernet cable like the one that delivered with your TG234 to guarantee network connectivity If you a...

Страница 38: ...168 1 79 Use 255 255 255 0 as subnet mask For more information on how to configure a static IP address consult your operating system s help 2 Configure the TG234 via the TG234 GUI For more information see 3 1 Configure the TG234 via its GUI on page 19 3 At the end of your session remove the static IP address from your computer and make sure it gets an IP address automatically ...

Страница 39: ...uarantees a very low packet error rate on the wireless link for seamless high speed wireless HD video streaming inside the home Setting up your wireless network For more information on how to establish a wireless connection with the TG234 see 4 1 Connecting via WPS on page 37 or 4 3 Connecting manually without WPS on page 42 Keep your wireless connection secure When using an unsecured connection E...

Страница 40: ...s indicates that the TG234 is now searching for wireless networks that are in WPS registration mode 3 Start WPS on the other device for example another TG234 a 5 GHz wireless gateway a computer of the wireless connection 4 The devices are now exchanging the wireless settings 5 At the end of the procedure the status of the WPS LED will change to one of the following Solid green This indicates that ...

Страница 41: ...3 Connecting manually without WPS on page 42 Your devices are out of range If possible move your devices closer to each other or use a wireless repeater to extend the range of your wireless network Another device is interfering on the selected wireless channel Change the wireless channel of your TG234 The wireless channel can be changed by simply restart your TG234 You can also change the wireless...

Страница 42: ... PBC The WPS Push Button method PBC allows you to add new wireless clients to your local network in a swift and easy way without the need to enter any of your wireless settings network name wireless key encryption type WPS PIN method PIN The WPS PIN method PIN allows you to add new wireless clients to your local network by simply entering the WPS PIN code or WPS AP PIN code ...

Страница 43: ...wse to the GUI of your TG234 2 On the Config menu click Wireless 3 Click the Advanced tab 4 Select Configured from the WPS State list 5 Click the WPS PBC button 6 The TG234 is starting WPS 7 Wait a few minutes for the WPS to start For more information on how to browse to the TG234 GUI see 3 1 1 Access the TG234 GUI on page 20 ...

Страница 44: ... 3 Click the Advanced tab 4 Select Configured from the WPS State list 5 Enter the PIN code of your wireless connection in the WPS PIN box and then click the WPS PIN button WPS AP PIN To configure other devices with the WPS PIN code of the TG234 proceed as follows 1 Browse to the GUI main page 2 On the Config menu click Wireless 3 Click the Advanced tab 4 Select Configured from the WPS State list 5...

Страница 45: ...34 devices via its Ethernet port and then set your computer to a fixed IP address 2 Browse to the TG234 GUI For more information see Accessing the TG234 GUI on page 20 3 On the Config menu click Wireless 4 On the CONFIG WIRELESS page beside ESSID you can find the network name Encryption you can find the encryption type Passphrase you can find the wireless key What encryption type is my TG234 using...

Страница 46: ...cending security level you will find the highest level of security at the top of the list WPA2 AES The most recent and most secure version of WPA Choose this encryption type if your 5 GHz wireless gateway supports WPA2 WPA WPA2 This is a mixed mode In this mode WPA2 is the preferred encryption type but wireless clients do not support WPA2 can still use WPA as encryption type Choose this option if ...

Страница 47: ... If the suggestions do not resolve the problem look at the support pages on www technicolor com or contact your service provider Topics This chapter describes the following topics Topic Page 5 1 Setup troubleshooting 45 5 2 General TG234 troubleshooting 46 5 3 Wired connection troubleshooting 47 5 4 Wireless connection troubleshooting 48 5 5 Reset to factory defaults 50 ...

Страница 48: ... example a gateway a set top box have a valid IP address that is any address but 0 0 0 0 neither 192 168 1 100 nor 192 168 1 200 For more information consult the help of your network device No dedicated firewall device or router is placed between your devices and the TG234 No personal network security software for example firewall software blocks your network devices Your network devices are corre...

Страница 49: ... supply for your TG234 device The TG234 is turned on via the power switch on the back panel TG234 unreachable If you can not access your TG234 via your web browser you might consider a hardware reset as described in 5 5 Reset to factory defaults on page 50 The power requirements for your TG234 are clearly indicated on the identification label of the TG234 Only use the power adaptor supplied with y...

Страница 50: ...s securely connected to the Ethernet port on your TG234 and your device gateway set top box You are using the correct cable type for your Ethernet equipment that is at least fully wired UTP CAT5 with RJ 45 connectors If you are not sure what Ethernet cable to use it is recommended that you use the Ethernet cable delivered with your TG234 ...

Страница 51: ...sition the TG234 for optimal performance Change the wireless channel Poor wireless connectivity or range If the Link Quality LED of the TG234 in Station mode is red indicating that your wireless connectivity is poor try the following Reposition the TG234 for optimal performance Change the wireless channel Try to use WPA2 AES as encryption For more information see 4 4 Securing your wireless connect...

Страница 52: ...e following The WPS session only lasts 2 minutes make sure to press the WPS button on both devices within this time slot Move the devices closer to each other Wait until the WPS LEDs of the TG234 and other devices are off and then try again Configure manually For more information see 4 3 Connecting manually without WPS on page 42 ...

Страница 53: ...de Therefore after the reset a reconfiguration of your TG234 may be needed Also your wireless connections will be lost You have to set up your wireless connections after you reset your TG234 To reset the TG234 via the Reset button Proceed as follows 1 Make sure the TG234 is turned on 2 Push the Reset button for 7 seconds and then release it 3 The TG234 restarts Your system administrator may have d...

Страница 54: ...renced are service marks trademarks or registered trademarks of their respective companies Specifications subject to change without notice DMS3 CTC 25 221 v1 0 TECHNICOLOR WORLDWIDE HEADQUARTERS 1 5 rue Jeanne d Arc 92130 Issy les Moulineaux France www technicolor com ...

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