card support 2G GSM network or not.
2. Please confirm that the SIM card PIN code has been disabled, otherwise the tracker cannot find GSM
network, and the Green LED will keep ON.
3. Also please confirm the SIM card has enable GPRS service(Some SIM card need send SMS to
enable the GPRS data service), the tracker will cost 20-30M GPRS data every month, order a GPRS data
package can save money.
4. The antenna of GSM and GPS is built in tracker, please note that the install location of the tracker can
receive the GPS signal, if the OBD socket place cannot receive GPS, please add an external OBD wires to
install the tracker to other place. Please leave away the tracker from big metal, and keep away from the
magnetic components.
5. The tracker built in backup rechargeable Li battery, the battery can be used 1-2 hours after the power
supply is disconnected.
6. The tracker built in GSM and GPS module, so please power off the tracker at the special place that
restrict using mobile phone, such as on the plane, etc.
7. The GPS need 10-200 seconds to locate the position, when the GSM signal is weak or the network is
very busy, the SMS maybe delay to send by the GSM network, this is normal.
8. The tracking data on our server will keep 6-12 months; the old data will be deleted.
Trouble Shooting:
1. The tracker auto power off: please confirm the tracker is installed in the OBD socket firmly.
2. After power on the tracker, the tracker GREEN LED keep on, and it has not any repose, and no ring,
please confirm the SIM card has been installed properly, the SIM card PIN code is disable, and the SIM card
has enough charge, and the mobile phone can work well in that place. If the tracker work well the Green
LED will flash once every 4 seconds.
3. If the tracker cannot upload location to website, please confirm the SIM card has GPRS function, and
the APN or GPRS auto configure is right, (Send SMS “CHECK*123456” to check auto configure, and call the
mobile phone hot line to confirm APN & GPRS). if the tracker do not move, the tracker will not upload
tracking, try moving the tracker.
4. If the tracker cannot send back information by SMS, please confirm the SIM card has ID caller display
function and SMS service function, and please read the SMS information of the tracker sending back, and
check the instruction & password is right or not.
5. When call the tracker, it has ringing, but it will not hang up the calling, please check the tracker has
set the authorized phone number, use the authorized phone call the tracker, or delete the authorized
phone number.
6. Cannot login the platform: send SMS to check the ID of the tracker, then try again, if not success
