Tainet IPBX 230, Руководство пользователя

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Chapter 5 Feature Configuration
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5.12 Interactive Voice Response (IVR)
Interactive Voice Response (IVR) helps a caller to select options from voice
menus by pressing keys on a telephone keypad. With IVR, a caller can connect to
an expected extension or a service promptly. TAINET IPBX 230 enables multiple
configurable IVR menus in a single system, and each of them could have a
hierarchy up to three layers. Select Feature -> IVR to add, edit and delete the IVR
menus. You can also manage IVR prompts, used by IVR menus, in this page.
5.12.1 Add a new IVR Menu
Enter a name of an IVR menu in IVR Name, and click a file in the Prompt list.
Click ADD next to the IVR Name box to set the new IVR name in Info. System
will prompt to ask for confirmation whether a Worktime setting is required or
not. This is because Worktime setting can only be added when creating a new
IVR. After creation, an IVR without Worktime setting cannot be associated
with a Worktime setting later. If Worktime setting is indeed not required, click
Cancel in the popped dialog.
Enter settings shown in Table 5.12.
Click APPLY to add the new IVR menu and see it as a tree view in Info.
For example, to create a basic Auto Attendant IVR for a trunk with Usergroup
of Privilege dial_in:
Specify an IVR Name , say Basic_AA
Choose */agent-newlocation.gsm from Prompt list in Action Data block.
Choose dial_in from Group in Action Data block.
Click the ADD button beside the given IVR Name, Basic_AA .
Click Cancel to the popped dialog window to confirm Worktime setting is
not required.
Now, Basic_AA should be available in the trunk configuration page for
IVR setting.