Tainet IPBX 230 Скачать руководство пользователя

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Chapter 5

Feature Configuration

5.11.4

Delete an Agent or a Queue

Click the Management tab.

Click a bottom of the row.

Click DEL.

The deleted agent or queue shall disappear from the Management page.

Figure 5-11 Add new settings

Table 5.11.1 Agent Configuration Settings

Field Description

Agent Name

Name the agent. A unique ID containing alphabets, numbers,

and underscore only without spaces; 32 characters

maximum.

Account

Enter an account number for the agent.

Enter a login password for the agent.

Table 5.11.2 Queue Configuration Settings

Field Description

Queue Name

Name a queue. A unique ID containing alphabets,

numbers, and underscore only without spaces; 32

characters maximum.

Содержание IPBX 230

Страница 1: ...6 11 07 P N 0700800096 Headquarters No 25 Alley 15 Lane 120 Sec 1 Nei Hu Rd Taipei 114 Taiwan TEL 886 2 26583000 FAX 886 2 26583232 Beijing Branch 3F A Building 113 Zhi Chun Lu HaiDian District Beijin...

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Страница 3: ...IPBX 230 User s Manual TAINET IPBX 230 Administration Guidelines Version 1 5 Beta 2 build 0553 i...

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Страница 5: ...ication System Corporation Other product names mentioned in this manual are used for identification purposes only and may be trademarks or trademarks of their respective companies The information prov...

Страница 6: ...n This chapter describes how to configure system parameters used by TAINET IPBX 230 Chapter 3 Service Configuration This chapter describes details to configure various services built in the TAINET IPB...

Страница 7: ...ned below Warning This symbol and associated text are used when death or injury to the user may result if operating instructions are not followed properly Caution This symbol and associated text are u...

Страница 8: ...ifications were made by persons other than TAINET s own authorized service personnel unless such repairs by others were made with the written consent of TAINET THE ABOVE WARRANTY IS IN LIEU OF ALL OTH...

Страница 9: ...under this Agreement TAINET has not been notified of any intellectual property rights or others which may be infringed by the Products or the promotion marketing sale or resale or servicing thereof i...

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Страница 11: ...3 4 LAN Only 22 2 4 ON BOARD LAN SETUP 23 2 5 LAN ROUTING 24 2 5 1 Add a Route 24 2 5 2 Edit a Route 24 2 5 3 Delete a Route 24 2 6 DYNAMIC DNS SETUP 26 2 6 1 Enable Dynamic DNS 26 2 6 2 Disable Dyna...

Страница 12: ...IP PBX SERVICE 42 3 5 1 Service Configuration 42 3 5 2 Advance 43 CHAPTER 4 IP PBX CONFIGURATION 45 4 1 USER CONFIGURATION 45 4 1 1 Add a User 45 4 1 2 Edit a User 45 4 1 3 Delete a User 46 4 2 USER G...

Страница 13: ...EATURE CONFIGURATION 73 5 1 CALL PARK 73 5 2 LIFE LINE 74 5 2 1 Add a Life Line Pattern 74 5 2 2 Delete a Life Line Pattern 74 5 3 MEET ME CONFERENCE 76 5 3 1 Add a Meet me Conference 76 5 3 2 Edit a...

Страница 14: ...t or a Queue 91 5 11 3 Edit an Agent or a Queue 92 5 11 4 Delete an Agent or a Queue 93 5 12 INTERACTIVE VOICE RESPONSE IVR 95 5 12 1 Add a new IVR Menu 95 5 12 2 Edit an IVR Menu 96 5 12 3 Delete an...

Страница 15: ...41 Figure 4 1 User Add 46 Figure 4 2 User Group 48 Figure 4 3 ACC Configuration 51 Figure 4 4 Extension IP Phone 53 Figure 4 5 Route Setup 58 Figure 4 6 Route Group Setup 61 Figure 4 7 SIP Trunk Setu...

Страница 16: ...IPBX 230 User s Manual xiv Figure 6 1 Settings Roadmap 100 Figure 6 2 Single side Setup topology 101 Figure 6 3 Two Side Setup topology 103...

Страница 17: ...e 4 7 1 FXO PSTN Trunk Configuration Settings 68 Table 4 8 1 Trunk Terminal Configuration Settings 71 Table 5 1 1 Call Park Configuration Settings 73 Table 5 2 1 Life line Configuration Settings 75 Ta...

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Страница 19: ...d PSTN network Additional voice features such as conferencing auto attendant and voicemail are seamlessly enabled to all phones TAINET IPBX 230 also provides Internet access to all LAN devices through...

Страница 20: ...onfiguration and voice service provisioning which brings both local and remote manageability of networks together to facilitate administration 1 2 Installation 1 AC Power 110 220 Volt 60 Hz 2 POTS por...

Страница 21: ...fault administrator ID and password both are admin to log in for administration The administrator password can be changed in the User Management User Click admin in the Login ID Change the password in...

Страница 22: ...elect System Time Setup and the current setting of time zone and date are displayed 2 2 1 System Time Zone Click a region country in the Time Zone list and click APPLY Figure 2 2 System Timezone Setup...

Страница 23: ...Static IP You can click Static IP in the Type list and manually configure the following information IP Address Netmask Default gateway IP address Primary secondary or third DNS servers Click APPLY to...

Страница 24: ...ter 2 System Configuration 2 3 4 LAN Only Select LAN Only to disable WAN IP settings but allow the configuration of default gateway and primary secondary third DNS servers Figure 2 4 On board WAN Setu...

Страница 25: ...k interface Enter a new IP address and network mask Click APPLY to change the settings Figure 2 5 On board LAN Setup 23 Note By default TAINET IPBX 230 grants IP addresses to LAN devices via DHCP and...

Страница 26: ...168 129 0 255 255 255 0 and shared gateway 192 168 1 254 respectively Or IP Route ID net1n2 with 192 168 128 0 255 255 254 0 and gateway 192 168 1 254 would do the same Added routes enable routing imm...

Страница 27: ...Chapter 2 System Configuration Figure 2 6 IP Route Table Note When reset the time 15 minutes later than the time showed in RTC Setup the system will ask for re login 25...

Страница 28: ...efresh interval to activate a Dynamic DNS client The client then uses Username and Password to access its account and update the Hostname with the latest WAN IP address at DynDNS or 3322 net Service i...

Страница 29: ...be correctly given according to the actual WAN speed 2 7 1 Enable QoS Click Enable to enter the WAN Uplink Speed WAN Downlink Speed and Uplink VoIP Reserved bandwidth and click APPLY For a popular 2M...

Страница 30: ...ss servers in LAN from a machine beyond WAN select System Virtual Server to configure port mappings Service ID names the service Protocol and Port specify the TCP UDP port number on WAN IP to be forwa...

Страница 31: ...Chapter 2 System Configuration Figure 2 9 Virtual Server Setup 29...

Страница 32: ...status of each client and remote IP PBX and the IP Address Port from where they register SIP trunk registrations if any also show at the end of the list The Dynamic column shows the listed IP address...

Страница 33: ...following system services NTP DNS DHCP and PPPoE 2 9 5 Active Calls The Active Calls page shows current active calls Columns Client and Party indicate the involved extensions or trunks of a call Stat...

Страница 34: ...g The client is a caller and is ringing a callee Ringing The client is a callee and is ringed by a caller State Reserved FXS detects off hook Dial The client is a caller Answer The client is a callee...

Страница 35: ...de incluse the Application firmware version and OS firmware version To upgrade current firmware click Browse to locate a release file obtained from the vendor and click UPGRADE to have the latest vers...

Страница 36: ...By selecting System Reboot you can reboot the machine by clicking YES In case the software reboot fails you can also press the hardware front panel Reset button It is advised to shut down IP PBX syste...

Страница 37: ...NTP Service to specify a NTP server for network time synchronization You can enable or disable NTP service at any time 3 1 1 Enable NTP Service Click Enable Select Automatic check box to use server po...

Страница 38: ...ualified domain name or the IP address of a STUN server Click APPLY Go to Service IP PBX Service and click RESTART to reflect the changes 3 2 2 Disable STUN Service Click Disable enter the fully quali...

Страница 39: ...Change Directory Current directory is shown in the gray field on the right side of Directory for instance it is at the beginning Click a directory in the Directory list to change to a different folder...

Страница 40: ...elete File from the Above Folder list Click GET FILE to download the file 3 3 1 5 Delete a File Click a directory in the Directory list Select a file in the Download Delete File from the Above Folder...

Страница 41: ...Chapter 3 Service Configuration 3 3 2 Disable TFTP Service Click Disable and then APPLY Figure 3 3 TFTP Service 39...

Страница 42: ...CP Range Click CLEAR Enter a pool name must have an alphabet initial in Pool Name Select Single host to enter an IP address of the host with MAC if the binding is intended for a specific host only Ent...

Страница 43: ...ick UPDATE to change the settings 3 4 1 3 Delete DHCP Range Click any pool name in the DHCP POOL list Click DEL The deleted pool name will disappear from the DHCP POOL list 3 4 1 4 Show Clients Click...

Страница 44: ...ny IP PBX configuration change has to be reloaded to take effect 3 5 1 2 Backup IP PBX Configuration Click BACKUP and IP PBX archives and encrypts current configuration into a time stamped backup file...

Страница 45: ...the hardware Rest button for 10 seconds Since this will wipe out almost everything generated by the user all system interfaces and services must be configured from scratch again if no appropriate bac...

Страница 46: ...ter a number for registration admission control to limit the maximum number of active registered clients Max Active Calls Enter a number for call admission control to limit the maximum number of concu...

Страница 47: ...user refers to a real person who has a name and e mail however one can always create virtual users to associate with public extensions For example extensions in reception break room and lab areas The...

Страница 48: ...e user either a real or a virtual one e g Alice Lee or Conference Room Password Password for the user to access IP PBX Web management Description Arbitrary description information E mail Address E mai...

Страница 49: ...up Management page allows the administrator to manage usergroups Select User Management User Group and one can add edit or delete usergroups Go to Service IP PBX Service and click RELOAD to activate c...

Страница 50: ...Chapter 4 IP PBX Configuration 4 2 3 Delete a User Group Select a Group ID Click DEL The deleted usergroup shall disappear from the Group ID column Figure 4 2 User Group 48...

Страница 51: ...will not work If there is no SIP trunk and PSTN trunks initially come back later to revise selection once trunks have been created Reachable User Groups Select other usergroups reachable from this us...

Страница 52: ...ter a device name in the Device ID box and a URL in the Device Administration URL box Click ADD The newly added device will display in the Device ID 4 3 1 2 Edit a Device Once create the device you ca...

Страница 53: ...to see Enable shows in the Auto Client Conf column Click EDIT and then DISABLE to disable the function 4 3 1 3 Delete a Device Select a Device ID Click DEL The deleted device shall disappear from the...

Страница 54: ...by the phone 4 3 2 Extension of IP Phone The EXTENSION MANAGEMENT page lets the administrator to create extensions Select Device Extension of IP Phone and one can add edit and delete extensions Go to...

Страница 55: ...in the Extension Number Edit settings shown in Table 4 3 2 Click UPDATE Click BACK to see the updated information 4 3 2 3 Delete an Extension Select an extension numbers Click DEL The deleted extensio...

Страница 56: ...Specify the type of connection wired or wireless of the client with the extension Language Preferred language for system instructions heard from the extension Voicemail Select enable to allocate voic...

Страница 57: ...nditionally The number could be an extension or a PSTN number with appropriate outbound prefix Unavailable Call Forward Optional Enter a number to which incoming calls are forwarded when not answered...

Страница 58: ...ll Forwarding according to the calling number Enters one or more calling numbers and a forwarding number and clicks ADD E g forward only calls from 101 to a cellular number while let the rest enter th...

Страница 59: ...ny digit in any length Usually given in the end of a pattern to include all numbers matched a specific prefix dot can not be used alone or at the beginning of the route patterns X Match any single dig...

Страница 60: ...tion number pattern consisting of digits digit set and wildcard characters e g 9NXXXXXX matches any 7 digit called number starting from a digit larger or equal to 2 and with an extra prefix digit 9 Nu...

Страница 61: ...of stripped digits equal to 1 and prefix 1408 dialing 95270001 will be 14085270001 when it actually got dialed out A special prefix character w could be used for PSTN trunks to pause 0 5 second during...

Страница 62: ...the ROUTE GROUP MANAGEMENT page Go to Service IP PBX Service and click RELOAD to activate changes 4 5 1 Add a Route Group Type a route group name and click ADD Click the route group in Group ID to se...

Страница 63: ...escription information Associated Routes5 Select routes belonged to this routegroup Click ADD DEL button to add or remove a route to or from the routegroup The right box lists current selected routes...

Страница 64: ...r to configure SIP trunks used by TAINET IPBX 230 Select Trunk SIP Trunk and one can add edit and delete SIP trunks Go to Service IP PBX Service and click RELOAD to activate changes 4 6 1 Add a SIP Tr...

Страница 65: ...Chapter 4 IP PBX Configuration Figure 4 7 SIP Trunk Setup 63...

Страница 66: ...the password used for authentication on the remote SIP proxy or registrar Usually this is given by the ITSP Registration Required Select if registration to a registrar is required to activate the trun...

Страница 67: ...ing Language Preferred language for system instructions heard from the trunk IVR List7 Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID...

Страница 68: ...g across Internet Bandwidth Limitation Leave it blank to disable or specifies a limit of bandwidth in kbps for call admission SIP Domain Specify the SIP domain used by the proxy and registrar If not...

Страница 69: ...to Service IP PBX Service and click RELOAD to activate changes 4 7 1 Add a FXO PSTN Trunk Click the Add New tab Enter settings shown in Table 4 7 1 Click ADD The newly added PSTN Trunk shall display...

Страница 70: ...ort indices grouped by this PSTN trunk such as 1 or 1 2 or 1 3 etc Maximum port index depends on the number of physical ports available Description Arbitrary description information Port Selection Cli...

Страница 71: ...eard from the trunk IVR List10 Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID Usergroup11 of Privilege When disabled DID click a userg...

Страница 72: ...nt for a SIP trunk to authenticate with exact the same identifier and password must be used for both The TERMINAL TRUNK MANAGEMENT page allows the administrator to configure trunk terminals used by TA...

Страница 73: ...tication Language Preferred language for system instructions heard from the terminal Usergroup12 of Privilege When disabled DID click a usergroup in the list whose reachability to other usergroups and...

Страница 74: ...ng This page allows selection of country based progress tones and or impedance and or compact type of POTS ports Click APPLY to save modifications Go to Service IP PBX Service and click RESTART to act...

Страница 75: ...llee After that the callee may hang up current phone move to another phone and dial the park line number told by IP PBX to resume conversation with the caller If the callee does not call the given par...

Страница 76: ...any specified life line pattern the PSTN line with longest talk time so far will be disconnected right away to allow the emergency call Select Feature Life line to configure life line feature 5 2 1 A...

Страница 77: ...escription Line Pattern Pattern for emergency numbers Note this is the pattern after digit stripping For example configure 911 here even if users dial 9911 to reach the 911 service over PSTN when the...

Страница 78: ...the correct PIN of the room number Note The administrator who invited another meet me conference room must drop all parties by pressing 5 when the meeting ends Select Feature Meet me Conference to con...

Страница 79: ...to mute unmute 9 to log in as the administrator if there is no administrator dialed in yet Administrator PIN PIN for the administrator of the conference During a conference the administrator has foll...

Страница 80: ...efault one Select Feature Music On Hold to manage MOH files 5 4 1 Add a MOH File Enter settings shown in Table 5 4 1 Click ADD The newly added file should be displayed in the MOH ID column 5 4 2 Edit...

Страница 81: ...ia File Candidate music files in the repository To upload a new music file click Browse to find a Windows PCM 8000 Hz 16 bit file from the local host and click PUT FILE On successful uploading the fil...

Страница 82: ...il capacity on the management page IP PBX can send an alarm email to the administrator when the available voice mail space reaches the threshold To configure Voicemail feature select Feature Voicemail...

Страница 83: ...s and minutes The storage inside IP PBX saves not only voice mails but also some other stuff such as CDR and logs The remained disk space is all for voice mails and it is the maximum available voice m...

Страница 84: ...reset a prompt back to default leave the Upload box in blank and directly click the PUT FILE Note that the replacement is done for the selected Language and Prompt only Currently only following promp...

Страница 85: ...he replacement is done for the selected Language and Prompt only Currently only following prompts could be replaced Figure 5 7 Voicemail Prompts Management Table 5 7 1 Replaceable Voicemail System Pro...

Страница 86: ...nsions and then executes the Action to each of the calls Select Feature Broadcast to configure Broadcast feature 5 8 1 Add a Broadcast Click the Add New tab Enter settings shown in Table 5 8 1 Click A...

Страница 87: ...to the one in the Dial Extension field to establish a conversation It is suggested to set one number only in the Callee Extensions unless the extension number in the Dial Extension field is multi lin...

Страница 88: ...Chapter 5 Feature Configuration 86 Field Description Date Time Select a Date Time to trigger this broadcast event Callee Extensions Intended extensions to be called at the Date Time...

Страница 89: ...me to configure Worktime features 5 9 1 Add a Worktime Click the Add New tab Enter settings shown in Table 5 9 1 Click ADD at the bottom of the page The newly added worktime should display in the Grou...

Страница 90: ...one of the three modes 1 No work on weekends 2 Work off and on by turns for weekends 3 Work half day on Saturdays General Worktime The work time from Monday to Friday Saturday Worktime The work time...

Страница 91: ...X informs the user at the exact time every day Select Feature Memo Call to configure memo calls 5 10 1 Add a Memo Call Click the Add New tab Enter settings shown in Table 5 10 1 Click ADD at the botto...

Страница 92: ...the two available actions for the memo Playback Play the uploaded WAV file in the Upload File box to the extension s MusicOnHold Play default music to the extension s Upload File Upload a wav file if...

Страница 93: ...me effective for all calls and all agents This not only enables distributed centers to be operated cost effectively but also reduces the cost and complexity of implementing home based agents who now o...

Страница 94: ...ion 92 5 11 3 Edit an Agent or a Queue Click the Management tab Click a queue or an agent in Queue or Agents Edit settings shown in Table 5 11 1 for the queue or Table 5 11 2 for the agent Click UPDAT...

Страница 95: ...nt Configuration Settings Field Description Agent Name Name the agent A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum Account Enter an account number...

Страница 96: ...he call The time must be longer than Timeout To Next Forward of the extension or the call will forward to an extension that is set in Unavailable Call Forward in Extension of IP Phone Retry Time Set a...

Страница 97: ...l prompt to ask for confirmation whether a Worktime setting is required or not This is because Worktime setting can only be added when creating a new IVR After creation an IVR without Worktime setting...

Страница 98: ...he Keypad list and one of the following actions in the Action list to associate an action with a key Hang Up To cut off the call immediately Play Back To play the IVR prompt selected in Prompt list Ca...

Страница 99: ...busy gsm System is busy at this moment please try again later ss noservice gsm The number you have dial is not in service please check the number and try again vm goodbye gsm Good bye vm sorry gsm I...

Страница 100: ...number if Call To is selected in the Off Hour Actions list 5 12 4 IVR Prompts Management One can upload customized IVR prompts in Feature IVR and click IVR Prompts Management tab 5 12 4 1 Add an IVR P...

Страница 101: ...ion task The configuration only enables internal extension calls but it serves as a good practice for administration User can fllow the steps asFigure 6 1 Configure a usergroup named ALL refer to 4 2...

Страница 102: ...Chapter 6 Example Provisioning Figure 6 1 Settings Roadmap 100...

Страница 103: ...in public areas Each phone has one extension and can call any extension without limitation Only staff phones can call out to PSTN with a prefix 9 Incoming PSTN calls are answered by auto attendant an...

Страница 104: ...reate a routegroup named pstn out and add route pstn only Create a PSTN trunk with ID 1 port 1 2 choose pstn out as outbound routegroup do not select any DID of extension and select ext all as the use...

Страница 105: ...it is in only while the staff phones can call any extension in both sites without limitation B HQ has extensions 1XX and B BR has extensions 2XX Calls between B HQ and B BR use private SIP trunks acro...

Страница 106: ...igits stripped 0 no prefix Create a routegroup pstn out containing route pstn only Create a routegroup to br containing routes pstn br and ext br Create a PSTN trunk with ID 1 port 1 4 choose pstn out...

Страница 107: ...of digits stripped 0 no prefix Create a routegroup pstn out containing route pstn only Create a routegroup to hq containing routes pstn hq and ext hq Create a PSTN trunk with ID 1 port 1 2 choose pst...

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