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TEFAL/T-FAL* INTERNATIONAL LIMITED WARRANTY
: www.tefal.com
This product is repairable by TEFAL/T-FAL*, during and after the warranty period.
TEFAL/T-FAL endeavours to keep most of the stock of the spare parts available for the repair
of your product for up to 5 to 7 years on average, from the last date of production.
Accessories, consumables and end-user replaceable parts can be purchased, if locally
available, as described on the TEFAL/T-FAL internet site www.tefal.com
The Guarantee
TEFAL/T-FAL guarantees this product against any manufacturing defect in materials or
workmanship during the guarantee period within those countries*** as stated in the country
list on the last page of the user manual, starting from the initial date of purchase.
The international manufacturer’s guarantee covers all costs related to restoring the proven
defective product so that it conforms to its original specifications, through the repair or
replacement of any defective part and the necessary labour. At TEFAL/T-FAL’s choice, a
replacement product may be provided instead of repairing a defective product. TEFAL/T-FAL’s
sole obligation and your exclusive resolution under this guarantee are limited to such repair or
replacement.
Conditions & Exclusions
TEFAL/T-FAL shall not be obliged to repair or replace any product which is not accompanied by
a valid proof of purchase. The product can be taken directly in person or must be adequately
packaged and returned, by recorded delivery (or equivalent method of postage), to a TEFAL/T-
FAL authorised service center. Full address details for each country’s authorised service centers
are listed on TEFAL/T-FAL website (www.tefal.com) or by calling the appropriate consumer
Service center set out in the attached country list. In order to offer the best possible after-sales
service and constantly improve customer satisfaction, TEFAL/T-FAL may send a satisfaction
survey to all customers who have had their product repaired or exchanged in a TEFAL/T-FAL
authorised service center.
This guarantee applies only for products purchased and used for domestic purposes and will
not cover any damage which occurs as a result of misuse, negligence, failure to follow TEFAL/T-
FAL instructions, or a modification or unauthorised repair of the product, faulty packaging by
the owner or mishandling by any carrier. It also does not cover normal wear and tear,
maintenance or replacement of consumable parts, or the following:
- using the wrong type of water or consumable
- damages or poor results specifically due to wrong voltage or frequency as stamped on
the product ID or specification
- scaling (any de-scaling must be carried out according to the instructions for use)
- accidents including fire, flood, thunderbolt etc
- mechanical damages, overloading
- ingress of water, dust or insects into the product
- damage to any glass or porcelain ware in the product
- professional or commercial use
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