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Appendix B Troubleshooting

1. What to do if I forget the IP address of the SMG gateway?

Long press the Reset button on the gateway to restore to factory settings. Thus the IP
address will be restored to its default value:

LAN1: 192.168.1.101

LAN2: 192.168.0.101

2. The SMG gateway only supports routing on two directions, i.e. Tel

IP and IP

Tel.

What to do if I want to make a Tel

Tel call?

You can make a Tel

Tel call via the routing of Tel

Tel. See below for detailed

introductions.

Provided you are going to initiate a call from Port Group 1 to Port Group 2; the IP address and
port number of your gateway are 192.168.1.101 and 5060 respectively.

a) Add a new routing rule on the Tel

IP routing rule configuration interface (See Figure

3-28). Select a port group (e.g.

Port Group 1

) as ‘Source Port Group’ to initiate the call

and fill in ‘Destination IP’ and ‘Destination Port’ with the gateway’s IP address (e.g. LAN1:

192.168.1.101

) and port number (e.g.

5060

). Then the call initiated from the station

corresponding to Port Group 1 will be routed to the gateway.

b) Add a new routing rule on the IP

Tel routing rule configuration interface (See Figure

3-25). Fill in ‘Source IP’ with the gateway’s IP address (e.g. LAN1:

192.168.1.101

) and

select a port group (e.g.

Port Group 2

) as ‘Destination Port Group’ to be called. Then if

the IP end of the gateway calls itself, the station corresponding to Port Group 2 will ring.

c) Finishing the above configurations, you can perform a Tel

Tel call from Port Group 1 to

Port Group 2 simply by the way you make a Tel

lP call.

3. Does call forwarding involve routing and number manipulation?

Yes. A call forward procedure can be regarded as a Tel

IP call. It uses the routing rules and

number manipulation rules in the same way as the Tel

IP call. A complete call forward is

performed as follows:

a) An incoming IP call to the gateway rings the port which matches the IP

Tel routing and

number manipulation rules and obtains a new callerID.

b) Then the gateway uses the newly obtained callerID and the call forward number, via the

Tel

IP routing and number manipulation rules, to make another call from the port to a

remote IP address.

4. In what cases can I conclude that the SMG gateway is abnormal and turn to Synway’s

technicians for help?

a) During runtime, the run indicator does not flash or the alarm indicator lights up or flashes,

and such error still exists even after you restart the device or restore it to factory settings.

b) Voice problems occur during call conversation, such as that one party or both parties

cannot hear the voice or the voice quality is unacceptable.

c) The port of the gateway is well connected, but the channel indicator never lights up after

the gateway startup or the color it lights up does not comply with the actual state or port
type.

SMG Series Analog Gateway User Manual (Version 1.0)

Page 47

Содержание SMG1008

Страница 1: ...Synway SMG Series Analog Gateway SMG1008 SMG1016 SMG1032 Analog Gateway Version 1 0 Synway Information Engineering Co Ltd www synway net...

Страница 2: ...Settings 15 3 4 Advanced Settings 16 3 4 1 FXS FXO 17 3 4 2 Dialing Rule 18 3 4 3 Dialing Timeout 20 3 5 Port Settings 21 3 5 1 Port 21 3 5 2 Port Group 25 3 6 Route Settings 27 3 6 1 Routing Paramet...

Страница 3: ...Ltd 3 8 9 SNMP Config 43 3 8 10 PING Test 44 3 8 11 TRACERT Test 45 Appendix A Technical Specifications 46 Appendix B Troubleshooting 47 Appendix C Technical sales Support 49 SMG Series Analog Gatewa...

Страница 4: ...y reserves all rights to modify this document without prior notice Please contact Synway for the latest version of this document before placing an order Synway has made every effort to ensure the accu...

Страница 5: ...td Revision History Version Date Comments Version 1 0 2013 10 Initial publication Note Please visit our website http www synway net to obtain the latest version of this document SMG Series Analog Gate...

Страница 6: ...necting traditional phone sets fax machines and PBXes with the IP telephony network or IP PBX It provides a powerful reliable and cost effective VoIP solution for such occasions as IP call centers and...

Страница 7: ...Disturb Rejects all the incoming calls to the channel CID Displays the CallerID Echo Cancellation Provides the echo cancellation feature for a call conversation over the FXS FXO channel TDM VoIP Rout...

Страница 8: ...FXO interfaces must be multiples of 2 See Figure 1 2 Figure 1 3 and Figure 1 4 for product appearance Figure 1 2 Front View Figure 1 3 Rear View Figure 1 4 Left View The table below gives a detailed i...

Страница 9: ...cator The orange LED on the right of LAN whose flashing tells data are being transmitted Channel Indicator reen for an FXS channel goes into Off Hook 1 Lights g 2 Lights red for an FXO channel 3 Flash...

Страница 10: ...un indicator flashes and the alarm indicator goes out During runtime if the alarm indicator lights up or flashes it indicates that the device goes abnormal If you can z not figure out and solve the pr...

Страница 11: ...y or construct a telephone line by yourself according to Figure 2 1 Note that only the middle two cores in the RJ11 jack are valid for use TIP RING Figure 2 1 RJ11 Connection Step 6 Log in the gateway...

Страница 12: ...er configuration items 4 Pick up the station and dial the number set in Step1 to ring the remote IP phone If you have set a particular number in Step 1 only this number you can dial if you have set a...

Страница 13: ...h operation Figure 2 2 Call Forward via Hook flash As shown above Remote A initiates and establishes a call with Station Then by a hook flash operation that is a rapid clap on the hook or pressing the...

Страница 14: ...or improper grounding may cause instability in operation as well as decrease in lightning resistance z As the device will gradually heat up while being used please maintain good ventilation to prevent...

Страница 15: ...terface The gateway only serves one user whose original username and password are both admin You can change the username and the password via System Tools Change Password on the WEB interface For deta...

Страница 16: ...explains the items shown in Figure 3 4 Item Description MAC Address MAC address of LAN 1 or LAN 2 IP Address The three parameters from left to right are IP address gateway and subnet mask of LAN 1 or...

Страница 17: ...he called party has been occupied and replies a busy message No Answer Total number of calls which fail as the called party does not pick up the call in a long time or the calling party hangs up the c...

Страница 18: ...the service do it immediately to apply the changes Refer to 3 8 8 Restart for detailed instructions The table below explains the items shown in Figure 3 7 Item Description SIP Address IP address of S...

Страница 19: ...s Address of the registry server to which the gateway is registered Registrar Alias Alias of the registry server Only on some special servers does this item need to be configured Registrar Port Signal...

Страница 20: ...n the IP channel Range of value 90 127 with the default value of 101 RTP Port Range Supported RTP port range for the IP end to establish a call conversation with the lower limit of 2000 and the upper...

Страница 21: ...umber of thousand bits excluding the packet header that are conveyed per second The bit rate to G711A U is 64kbs and that to G729AB is 8kbs Bit Rate By default all of the three CODECs are supported an...

Страница 22: ...The table below explains the detailed meaning of the 4 parameters from left to right Parameter Description 1 The 1st center frequency Range of value 300 3400 calculated by Hz with the default value of...

Страница 23: ...configuration item will be regarded as hangup operations Range of value 32 2000 calculated by ms with the default value of 700 The mode adopted by the FXS port to send the callerID The optional values...

Страница 24: ...e It can be any information but can not be left empty Description The dialing rule can consist of the following characters digits 0 9 letters A D and x punctuations and The letter x indicates a random...

Страница 25: ...n Sets the largest interval between two digits of a dialing number All digits of a dialing number should be dialed one by one with intervals less than this value If you do not dial a digit after previ...

Страница 26: ...s 3 5 Port Settings Port Settings includes two parts Port and Port Group See Figure 3 16 Figure 3 16 Port Settings 3 5 1 Port Figure 3 17 Port Settings Interface See Figure 3 17 for the port settings...

Страница 27: ...FXS port to forward incoming IP calls The optional values are Option Description Unconditional The FXS port will forward all incoming IP calls to the preset FWD Num immediately when it receives them...

Страница 28: ...XS port have different properties as they are different in functions See Figure 3 18 and Figure 3 19 for the FXO port modification interface and the FXS port modification interface respectively Most c...

Страница 29: ...no dialing operation after pickup within the time period set by this item the port will automatically call the Auto Dial Number Wait Time before Auto Dial This configuration item is valid only when t...

Страница 30: ...interface Note that a port which has been occupied by one port group cannot be chosen by others Figure 3 21 Add New Port Group The table below explains the items in the above figure Item Description...

Страница 31: ...may be Failed or Registered Port Select Mode When the port group receives a call it will choose a port based on the select mode set by this configuration item to ring or to connect The optional value...

Страница 32: ...3 22 for the port group modification interface The configuration items on this interface are the same as those on the Add New Port Group interface Figure 3 22 Modify Port Group To delete a port group...

Страница 33: ...to save the above settings into the gateway 3 6 2 IP to Tel Figure 3 25 IP Tel Routing Rule Configuration Interface See Figure 3 25 for the IP Tel routing rule configuration interface A new routing ru...

Страница 34: ...CalleeID Prefix Port group to which the call will be routed Call Destination After configuration click Save to save the settings into the gateway or click Close to cancel the settings Click Modify in...

Страница 35: ...above figure Item Description Index The unique index of each routing rule which denotes its priority A routing rule with a smaller index value has a higher priority If a call matches several routing r...

Страница 36: ...em Index cannot be modified Figure 3 30 Modify Routing Rule Tel IP To delete a routing rule check the checkbox before the corresponding index in Figure 3 28 and click the Delete button Check All means...

Страница 37: ...nd you may use the default values of all the other configuration items herein Figure 3 33 Add IP Tel CallerID Manipulation Rule The table below explains the items shown in the above figure Item Descri...

Страница 38: ...e amount of digits to be reserved from the right end of the number Only when the value of this item is less than the length of the current number will some digits be deleted from left otherwise the nu...

Страница 39: ...and check the unselected To clear all number manipulation rules at a time click the Clear All button in Figure 3 32 3 7 2 IP to Tel CalleeID The number manipulation process for IP Tel CalleeID is almo...

Страница 40: ...nd you may use the default values of all the other configuration items herein Figure 3 37 Add Tel IP CallerID Manipulation Rule The table below explains the items shown in the above figure Item Descri...

Страница 41: ...ved from the right end of the number Only when the value of this item is less than the length of the current number will some digits be deleted from left otherwise the number will not be manipulated D...

Страница 42: ...d check the unselected To clear all number manipulation rules at a time click the Clear All button in Figure 3 36 3 7 4 Tel to IP CalleeID The number manipulation process for Tel IP CalleeID is almost...

Страница 43: ...ools is mainly for gateway maintenance It provides such features as IP modification time synchronization data backup log inquiry and connectivity check See Figure 3 40 for details Figure 3 40 System T...

Страница 44: ...iguration items IP Address and Default Gateway cannot be the same for LAN 1 and LAN 2 After configuration click Save to save the above settings into the gateway or click Reset to restore the configura...

Страница 45: ...gateway regularly every day at the preset Restart Time By default this feature is disabled After configuration click Save to save the above settings into the gateway or click Reset to restore the conf...

Страница 46: ...NG General information INFO After configuration click Save to save the above settings into the gateway or click Reset to restore the configurations By default Syslog is disabled 3 8 5 Change Password...

Страница 47: ...rite the current configurations 3 8 7 Factory Reset Figure 3 47 Factory Reset Interface See Figure 3 47 for the factory reset interface Click Reset to restore all configurations on the gateway to fact...

Страница 48: ...SNMP feature is disabled The available information includes kernel version CPU usage processes memory usage startup information LAN status and etc Currently the gateway only provides the community st...

Страница 49: ...Ping test is initiated Destination Address Destination IP address on which the Ping test is executed Ping Count The number of times that the Ping test should be executed Range of value 1 100 Length of...

Страница 50: ...where the Tracert test is initiated Destination Address Destination IP address on which the Tracert test is executed Maximum number of jumps between the gateway and the destination address which are...

Страница 51: ...tance of telephone line from PC 2M 500V DC Telephone line impedance Compliant with the national standard impedance for three component network Serial Port Amount 1 RS 232 Baud rate 115200bps Connector...

Страница 52: ...if the IP end of the gateway calls itself the station corresponding to Port Group 2 will ring c Finishing the above configurations you can perform a Tel Tel call from Port Group 1 to Port Group 2 sim...

Страница 53: ...or solve your problems please feel free to contact our technicians 5 What to do if I cannot enter the WEB interface of the SMG gateway after login This problem may happen on some browsers To settle it...

Страница 54: ...http www synway net 9F Synway D R Center No 3756 Nanhuan Road Binjiang District Hangzhou P R China 310053 Tel 86 571 88860561 Fax 86 571 88850923 Technical Support Tel 86 571 88864579 Mobile 86 18905...

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