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Servicing the 610
If you have determined that your 610 requires repair services and you live
outside
of the
United States please contact your local Symetrix dealer or distributor for instructions on how to
obtain service. If you reside in the U.S. then proceed as follows.
Return authorization
At the Symetrix factory, Symetrix will perform in-warranty or out-of-warranty service on any
product it has manufactured for a period of five years from date of manufacture.
Before sending anything to Symetrix, please contact our Customer Service Department for a
return authorization (RA) number. The telephone number is
(425) 778-7728
, Monday through
Friday, 8AM (800 hours) through 4:30 PM (1630 hours), Pacific Time.
In-warranty repairs
To get your 610 repaired under the terms of the warranty:
1. Call us for an RA number.
2. Pack the unit in its original packaging materials.
3. Include your name, address, daytime telephone number, and a brief statement of the problem.
4. Write the RA number on the outside of the box.
5. Ship the unit to Symetrix, freight prepaid. We do
not
accept freight collect shipments.
Just do these five things, and repairs made in-warranty will cost you only one way freight
charges. We'll pay the return freight.
If you choose to send us your product in some sort of flimsy, non-Symetrix packaging, we'll have
to charge you for proper shipping materials. If you don't have the factory packaging materials,
then do yourself a favor by using an oversize box. Wrap the unit in a plastic bag, surround it with
bubble-wrap, and place it in the box surrounded by Styrofoam peanuts. Be sure there is enough
clearance in the box to protect the rack ears (you wouldn't believe how many units are returned
with bent ears). We won't return the unit in anything but Symetrix packaging for which we will
have to charge you. Of course, if the problem turns out to be operator inflicted, you'll have to pay
for both parts and labor. In any event, if there are charges for the repair, you will pay for the
return freight. All charges will be COD unless you have made other arrangements (prepaid, Visa
or Mastercard).
Out-of-warranty repairs
If the warranty period has passed, you'll be billed for all necessary parts, labor, packaging materi-
als, and freight charges. Please remember, you must call for an RA number before sending the
unit to Symetrix.