Symantec® ServiceDesk Customization Guide 7.0
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14. Save the report.
15. Check your report by making sure you have some resolved incidents. Login as a
Support 1 user (technician1 or technician2) and check your report.
Creating a Child Report
Child reports are important for permissions and performance reasons. Child reports
don’t change the original report definition (the user designing the report can only add
data). Since data cannot be removed, the report always contains the data the
administrator intends on that user seeing. Child reports inherit the data and security of
the parent report. It is recommended to create child reports for users. The “Add Child
Report” is available from the Actions menu (orange lightning bolt) for the particular
report.
Configure Automatic Generation of Reports
You can configure reports to be written to a file or e-mailed automatically by defining a
reporting schedule.
To set up a reports schedule
1. In ServiceDesk, go to Admin > Reports > Report Schedule List.
2. Click on the Add button on the right.
3. Set up the schedule as desired and click Save.
4. From the schedule’s actions (lightning bolt) icon, click Reports.
5. Click on Add Report and select the report(s) to include.
Select the user to run the reports as, if necessary
Select the destination type (file or email)
Enter the recipient e-mail address (separate multiple addresses using a semi-
colon)
Select the output format
Name the report as desired
6. Click on Add.
7. Set up as many schedules as needed.
8. Next, it is necessary to enable the report for programmatic access (which creates a
web service for the report). Complete the following instructions for the reports you
wish to automatically generate.
Making a Report a Web Service
Every report in ServiceDesk has the ability to become a web service. The report is
accessible like any other ServiceDesk process deployed as a web service. Follow these
instructions if you wish to expose report data so it can be called via a web service.
