operator
manual
REVISION: 09/2014 | page 15 of 16
Food Waste Bio-Digester
Chapter 6. ON-GOING MACHINE REQUIREMENTS
Refer to Chapter 3 of this manual, relating to safety.
6.1 GENERAL CLEANING MAINTENANCE
The appliance should be left running and the outside of the appliance should be regularly wiped down using a disposable cloth
damp with plain warm water.
• DO NOT use bleach, anti-bacterial agents or other harsh cleaning chemicals on or inside the machine.
• NEVER pour floor washing or cleaning water into the appliance as the cleaning agents may kill the microorganisms.
• DO NOT try to jet or spray wash the inside or outside of the unit. As with any electrical appliance, there is a
slight possibility that using a high-pressure washing apparatus could overspray and enter the areas where the electronics are
housed and lead to a fault.
If for any reason there is a need to clean the inside of the chamber for service reasons, disconnect the machine from the
power supply, avoid any cleansers and remove all unwanted material. Rubber gloves should always be worn when
retrieving anything from inside the appliance. When finished, close the lid and turn on the power.
6.2 OPERATIONAL TIPS
The on-going operation of the Mechline food waste bio-digester requires certain fundamental tasks to be performed by staff, on a
regular basis:
• Replace bio-fluid approximately every month. See also Sections 5.2.6 and 5.2.7.
• Boost microorganisms inside the chamber every year by adding a booster block on the anniversary of the machine’s
commissioning. See also Sections 5.2.6 and 5.2.16.
• Top up of poly-chips may be needed, from time to time. See also Section 5.2.10.
• Ensure power is on 24/7 and the machine is supplied with a continuous warm water supply. See also Section 5.2.13.
• Ensure a continuous supply of food waste is available. See also Section 5.2.16.
Chapter 7. AFTER SALES and SERVICE SUPPORT
It is important that any technical issues regarding the appliance be brought to the attention of Mechline or your dealer. Please
provide relevant details in order to log any concern with the item(s) in question. Technical support will be given by telephone. Once
technical issues or concerns have been established, at your dealer’s or Mechline’s discretion, a service engineer may be asked to
go to site. Please have the appliance’s serial number to hand.
7.1 WARRANTY
7.1.1
UK mainland sales
In addition to Mechline’s standard warranty policy, Mechline’s food waste bio-digester is supplied with a
one-year parts and labour warranty subject to:
• Correct usage
• Correct installation
• Relevant standard terms & conditions of sale for food waste bio-digester appliances
Warranty begins upon the successful completion of a machine’s commissioning: warranty covers defective parts
or faulty workmanship, including all parts and labour. Only Mechline or a Mechline authorised warranty provider
has the authority to carry out service work on the appliance. Work carried out on equipment by others will not be
covered under warranty, neither will any resultant damage caused. If a copy of Mechline’s warranty documents is
needed, please contact your dealer or Mechline.
7.1.2
Non UK mainland sales
Please refer to your dealer.
In the event that your dealer is no longer trading and you encounter a technical issue within one year of
commissioning, please notify Mechline. Upon verification of the dealer’s status Mechline will provide the balance of
the one-year parts and labour warranty subject to the terms and conditions outlined in 7.1.1. above.
NOTE:
If the appliance is relocated or reinstalled after commissioning, Mechline must be notified. Failure to do this could
invalidate the warranty.
7.2 SERVICE CALLS and RETURNS (UK mainland only; for other regions, refer back to your dealer.)
Service calls (whether in or out of warranty) are made between 8:00a.m. and 5:00p.m. on weekdays and not on public holidays.
Service outside these hours will incur an extra charge. It is the customer’s responsibility to ensure that Mechline (or Mechline’s
approved service partner) can access the equipment to effect repairs. Waiting time and abortive calls will be charged to the
customer. A covering order (Purchase Order) or pre-payment will be requested before a visit is made for service calls. If the
service work is covered under warranty, the work will not be invoiced and there will be no charge. Please allow up to 48 hours for
the scheduling of service calls, where possible.
Any returns are subject to a 10% re-stocking charge. Goods must be returned unused and in original packaging.
NOTE:
Accessories & peripherals for the appliances are covered under Mechline’s standard warranty. Please refer to the relevant
warranty documents or contact your dealer for a copy.
7.3 SPARE PARTS
Spare parts are available from your dealer.
