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AC2-GP Multi-Sweetener Dispenser
•
SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
19
4. Make sure the product is of good consistency and is not damp.
If this does not correct the problem, contact the SureShot Technical
Assistance Center at 1-888-777-9990 or 902-865-9602.
No display in the LCD
window
1. Make sure the power cord is plugged into the wall outlet and the
dispenser and that the power source is active.
2. Check to ensure the door cord is not cut or broken.
If this does not correct the problem, contact the SureShot Technical
Assistance Center at 1-888-777-9990 or 902-865-9602.
There is product inside
on the floor of the
dispenser
1. Ensure hopper has not been overfilled.
2. Check the auger.
a. Examine the end of the auger for excessive movement,
looseness, or wearing.
b. If loose or worn, product may build up or spill from that end. If
this is the case, hopper assembly must be replaced.
Assembly is available from the SureShot Technical Assistance
Center
’s Parts D
epartment at 1-888-777-9990 or 902-865-9602.
Dispenser door does
not close fully
This indicates a product hopper is not loaded properly.
1. Open the dispenser door.
a. Grasp door on the top right corner and swing out until the door
is opened fully (180°).
2. Check for obstructions.
3. Load hopper into the appropriate product compartment.
a. Hold the hopper straight. Place the back of the hopper on rails
inside the dispenser.
b. Slide the hopper straight in, all the way, until the side locking
tabs on hopper are locked into the slots along the rail.
Note: Pull hopper straight out of the dispenser without lifting to
ensure it is loaded. If hopper pulls out without lifting, then it is
NOT properly loaded.
Turn steel drive pin on auger at back of hopper to a similar
angle as the groove on the auger motor coupler at the inside
back of the dispenser. See page 11.
If this does not correct the problem, contact the SureShot Technical
Assistance Center at 1-888-777-9990 or 902-865-9602.
Door will not latch
1. Ensure screw on top of door, opposite the hinge, is engaging with
the hole in the metal tab directly above it when closed. Metal tab
may require adjusting up or down by bending slightly.
SERVICE
If you are within the Warranty Period for your dispenser, please contact:
SureShot Technical Assistance Center
A.C. Dispensing Equipment, Inc.
1-888-777-9990 or 902-865-9602
www.sureshotdispensing.com
If your Warranty has expired, contact your local Service Technician.
Note:
The Serial Number, Model Number and Part Number (or Option Code) of your
dispenser are located on the Product Identification Label on the outside of the dispenser.
Please refer to these numbers when contacting the SureShot Technical Assistance
Center. These numbers are crucial in helping us provide prompt and effective service.
This will save you time.
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