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2. If oscillation occurs on the PCS side, lights 1 and/or 2 will blink as appropriate and the
Power light (3) will turn red if it is not already red because of cellular oscillation.
3. If the problem is not resolved, the affected side will shut down after 30 seconds. In general
the cellular side will oscillate more easily than the PCS side.
4. The booster will wake back up. When this occurs, the power light will be green. If oscillation
resumes, the lights will flash as previously described. These 30-second cycles will continue for
15 minutes or until the problem is resolved.
5. If the problem is not resolved within 15 minutes, the booster will shut down (all lights off
except the Power light, which is red) and must be reset by unplugging it from the power supply
and plugging it back in.
To resolve oscillation, increase the antenna separation (Section 3.4) and/or the attenuation
(Section 5.1).
CHAPTER 6: Warranty
This chapter contains the warranty information for your SureCall product and also contains
information on how to contact the company.
6.1 - Warranty Periods
Your warranty includes the following periods:
• Three-Year Product Warranty: SureCall products are covered under a three-year product war-
ranty from the date of purchase. This protects the customer from any defects or problems the
product may have that are solely the fault of SureCall. Incorrect installation or misuse will void
this warranty. Upon the return of a defective product, SureCall will issue the customer a work-
ing replacement. All returned packages should contain all products distributed.
• Five-Year Extended Product Warranty: A five year warranty is available for purchase on any
products sold by SureCall. A five-year warranty must be obtained at the time of purchase. This
warranty adds an additional two years to the three year warranty we provide. All regulations still
apply.
Insert Warranty information from previous User’s Guide. 6.3 - Contact Information
You may consult customer service agent directly by contacting us as follows:
• Our online support center is at https://www.signalbooster.com/ If needed, you can
create an online support ticket. This is the fastest and best way to get support for your product.
• Call us at 1-855-846-2654.
Warranty
https://www.signalbooster.com | 1-855-846-2654 | [email protected]
