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3-3

Chapter 3: Troubleshooting

They should know of any possible problem(s) with the specifi c system confi guration

that was sold to you.

Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked

Question' (FAQ) sections in this chapter or see the FAQs on our web site

(http://www.supermicro.com/support/faqs/) before contacting Technical Sup-

port.

BIOS upgrades can be downloaded from our web site at http://www.supermi-

cro.com/support/bios/.

If you still cannot resolve the problem, include the following information when

contacting Supermicro for technical support:

Motherboard model and PCB revision number

•

BIOS release date/version (this can be seen on the initial display when your

•

system fi rst boots up)

System confi guration

•

An example of a Technical Support form is on our web site at http://www.

•

supermicro.com/support/contact.cfm/.

Distributors: For immediate assistance, please have your account number ready

when placing a call to our technical support department. We can be reached by

e-mail at [email protected] or call: (408) 503-8000, option 2.

3-3 Frequently

Asked

Questions

Question: What are the various types of memory that my motherboard can

support?

Answer:

The X7DCT-L/X7DCT-LF/X7DCT-3/X7DCT-3F/X7DCT-3IBXF has six

240-pin DIMM slots that support DDR2 Registered ECC 667/533 SDRAM modules.

It is strongly recommended that you do not mix memory modules of different speeds

and sizes. (See Chapter 2 for detailed Information.)

Question: How do I update my BIOS?

Answer:

It is recommended that you do not upgrade your BIOS if you are not

experiencing any problems with your system. Updated BIOS fi les are located on

our web site at http://www.supermicro.com/support/bios/. Please check our BIOS

warning message and the information on how to update your BIOS on our web

site. Select your motherboard model and download the BIOS fi le to your computer.

Also, check the current BIOS revision and make sure that it is newer than your

Содержание X7DCT-3

Страница 1: ...SUPER X7DCT L USER S MANUAL Revision 1 0 X7DCT LF X7DCT 3 X7DCT 3F X7DCT 3IBXF...

Страница 2: ...R MICRO COMPUTER INC SHALL NOT HAVE LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED WITH THE PRODUCT INCLUDING THE COSTS OF REPAIRING REPLACING INTEGRATING INSTALLING OR RECOVERING SUCH HAR...

Страница 3: ...zed for intensive computing high energy efficiency and High performance computing HPC applications This motherboard is ideal for intense processing in High performance computing HPC environments Pleas...

Страница 4: ...t damage done to the components or injury to yourself Danger Caution Instructions to be strictly followed to prevent cata strophic system failure or to avoid bodily injury Warning Important informatio...

Страница 5: ...Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Technical Su...

Страница 6: ...ntroller Hub ICH9R 11 1 3 Special Features 12 1 4 PC Health Monitoring 12 1 5 ACPI Features 13 Slow Blinking LED for Suspend State Indicator 13 Main Switch Override Mechanism 13 1 6 Power Supply 14 1...

Страница 7: ...Giga bit Ethernet Ports 18 IPMI LAN Port X7DCT LF 3F 3IBXF only 18 Serial Port 19 VGA Connector 19 InfiniBand Connection X7DCT 3IBXF 20 SGPIO Header 20 Power Supply I2 C Connector 21 I2 C_Backplane C...

Страница 8: ...2 Memory Errors 2 3 2 Technical Support Procedures 2 3 3 Frequently Asked Questions 3 3 4 Returning Merchandise for Service 4 Chapter 4 BIOS 1 4 1 Introduction 1 4 2 Running Setup 2 4 3 Main BIOS Setu...

Страница 9: ...attention to detail to provide you with the highest standards in quality and performance Check that the following items have all been included with your motherboard If anything listed here is damaged...

Страница 10: ...X7DCT 3 X7DCT 3F X7DCT 3IBXF Image Note The drawings and pictures shown in this manual were based on the latest PCB Revision available at the time of publishing of the manual The motherboard you ve r...

Страница 11: ...r is available on the X7DCT 3IBXF only 5 JLAN1 J4 FAN3 FAN2 FAN1 JPL1 JWD1 JPS2 JUSB3 SGPIO1 J18 JF1 JUSB2 X7DCT L Rev 1 2 JWR2 JWR1 JBAT1 SP1 LED2 LED1 LED6 JBT1 JP10 J17 IPMI_LAN USB0 1 PWR LED I Bu...

Страница 12: ...IMM1B DIMM2A DIMM2B DIMM3A DIMM3B LED7 BMC HeartBeat LAN1 Buzzer Intel 5100 North Bridge Intel ICH9R South Bridge InfiniBand CTRL CTRL SAS CTRL BMC CTRL LAN Super IO InfiniBand SAS SATA1 SAS SATA2 SAS...

Страница 13: ...ower_SMB I2 C Header I2 C_Backplane 13 Power_SMB I2 C Header for the backplane JF1 24 Front Panel Control Connector IPMI LAN 30 IPMI LAN Port X7DCT LF 3F 3IBXF Note 3 LAN1 2 32 33 Gigabit Ethernet RJ4...

Страница 14: ...ard at the same time Only one connector can be used for input For proper use of these proprietary power connectors please customize your power cables based on the Power Connector Pin Out Definitions l...

Страница 15: ...Chapter 1 Introduction 1 7 Notes...

Страница 16: ...and Hardware BIOS Virus Protection Note The onboard SPI BIOS chip is not removable To repair or replace the onboard BIOS chip please return the motherboard to Supermicro for service Email rma supermic...

Страница 17: ...to five USB 2 0 Universal Serial Bus three ports two on the backpanel one for front access and an additional header with two connections to provide front access Super I O Winbond W83627DHG P One Infi...

Страница 18: ...r KVM only USB 2 0 Winbond BMC MCH Intel 5100 PROCESSOR 2 ICH9R PCI EXP x8 SPI Flash LPC SIO W83627DHG Winbond PCI 33MHz BMC integrated VGA VGA CONN VRD VRD PROCESSOR 1 MT S 1333 1067 MT S USB 0 1 2 3...

Страница 19: ...ata at 10 6 8 5 GB s for a total bandwidth of 17 21 3 GB s The MCH supports a 36 bit wide address bus and up to six DDR2 667 MHz 533 MHz Registered DIMM modules providing a total memory capacity of up...

Страница 20: ...rd voltage monitor will scan the CPU Core Memory 3 3V 5V 12V 3 3V Standby and VBAT voltages continuously Once a voltage becomes unstable a warning is given or an error message is sent to the screen Fa...

Страница 21: ...nabling operating system directed power management ACPI provides a generic system event mechanism for Plug and Play and an operat ing system independent interface for configuration control ACPI levera...

Страница 22: ...Keyboard Video Mouse KVM Redirection modules The WPCM450 BMC interfaces with the host system via a PCI interface to com municate with the graphics core It supports USB 2 0 and 1 1 for remote keyboard...

Страница 23: ...ot touch its components peripheral chips memory modules or gold contacts When handling chips or modules avoid touching their pins Put the motherboard and peripherals back into their antistatic bags wh...

Страница 24: ...hese components when installing the motherboard to the chassis Tools Needed Phillips Screwdriver Pan head 6 screws Installation Instructions Locate the mounting holes on the moth 1 erboard Refer to th...

Страница 25: ...es Always connect the power cord last and always remove it before adding 1 removing or changing any components Make sure that you install the pro cessor into the CPU socket before you install the CPU...

Страница 26: ...e notch on the same side of the triangle cutout on the socket Once aligned carefully lower the 3 CPU straight down to the socket Do not drop the CPU on the socket Do not move the CPU horizontally or v...

Страница 27: ...on mechanism Screw in two diagonal screws ie the 1 3 and the 2 screws until just snug do not fully tighten the screws to avoid possible damage to the CPU Finish the installation by fully tightening 4...

Страница 28: ...n the pic 2 ture on the right and gently wriggle the heatsink to loosen it from the CPU Do not use excessive force when wriggling the heatsink Once the heatsink is loosened remove 3 the heatsink from...

Страница 29: ...ired number of modules into slots A minimum of two modules is re quired Gently press down on a module until it snaps into place in the slot The memory scheme is interleaved so you must install two mod...

Страница 30: ...e module to release it from the slot Possible System Memory Allocation Availability System Device Size Physical Memory Remaining Available 4 GB Total System Memory Firmware Hub flash memory System BIO...

Страница 31: ...for the colors and locations of the various I O ports Back Panel Connectors IO Ports Back Panel I O Port Locations and Descriptions 1 2 3 4 5 6 7 Back Panel Connectors 1 USB 0 1 USB0 Bottom USB1 Top 2...

Страница 32: ...ese connectors are designed specifically for use with Supermicro server chassis See the figure below for the descriptions of the various control panel buttons and LED indicators Refer to the following...

Страница 33: ...on pins 15 and 16 of JF1 Refer to the table on the right for pin definitions NMI Button The non maskable interrupt button header is located on pins 19 and 20 of JF1 Refer to the table on the right fo...

Страница 34: ...nitions HDD LED The HDD LED connection is located on pins 13 and 14 of JF1 Attach a hard drive LED cable here to display disk activity See the table on the right for pin definitions HDD UID LED Pin De...

Страница 35: ...to the table on the right for pin defini tions OH Fan Fail LED Pin Definitions JF1 Pin Definition 7 3 3 Vcc 8 OH Fan Fail LED Indicator OH Fan Fail Indicator Status State Definition Off Normal On Ove...

Страница 36: ...ured to function as a suspend button with a setting in the BIOS see Chapter 4 To turn off the power when set to suspend mode press the button for at least 4 seconds Refer to the table on the right for...

Страница 37: ...o work properly please follow the instructions given below See the table on the right for pin definitions Also refer to the layout below for the PWR connector locations 20 pin Main Power Connector Pin...

Страница 38: ...finiBand SAS SATA1 SAS SATA2 SAS SATA3 JPB JPG1 LED9 JIB1 SW1 JPS1 Required Connection D 4 pin Auxiliary Power Connector In addition to two 20 pin power connec tors a 4 pin 12V PWR supply is located a...

Страница 39: ...headers Fans 1 Fan 3 All these fans are 4 pin fans See the table on the right for pin definitions Note The onboard fan speeds are controlled by Thermal Management via BIOS Hardware Monitoring in the A...

Страница 40: ...H9R South Bridge InfiniBand CTRL CTRL SAS CTRL BMC CTRL LAN Super IO InfiniBand SAS SATA1 SAS SATA2 SAS SATA3 JPB JPG1 LED9 JIB1 SW1 JPS1 A B A LAN1 B LAN2 C IPMI LAN GLAN 1 2 Giga bit Ethernet Ports...

Страница 41: ...1 Buzzer Intel 5100 North Bridge Intel ICH9R South Bridge InfiniBand CTRL CTRL SAS CTRL BMC CTRL LAN Super IO InfiniBand SAS SATA1 SAS SATA2 SAS SATA3 JPB JPG1 LED9 JIB1 SW1 JPS1 Serial Port The onboa...

Страница 42: ...ns InfiniBand Pin Definitions Pin Definition Pin Definition S1 Input Pair0 Pos S9 Output Pair3 Pos S2 Input Pair0 Neg S10 Output Pair3 Neg S3 Input Pair1 Pos S11 Output Pair2 Pos S4 Input Pair1 Neg S1...

Страница 43: ...TRL SAS CTRL BMC CTRL LAN Super IO InfiniBand SAS SATA1 SAS SATA2 SAS SATA3 JPB JPG1 LED9 JIB1 SW1 JPS1 A Power Supply I2 C B I2 C_Backplane B A Power Supply I2 C Connector Power Supply I2 C Connector...

Страница 44: ...SAS CTRL BMC CTRL LAN Super IO InfiniBand SAS SATA1 SAS SATA2 SAS SATA3 JPB JPG1 LED9 JIB1 SW1 JPS1 A Internal Buzzer B I Button A B Internal Buzzer The Internal Buzzer located at SP1 can be used to...

Страница 45: ...easy identification of a system unit that may be in need of service UID Switch Pin Definition 1 Ground 2 Ground 3 Button In 4 Ground FAN3 FAN2 FAN1 JPL1 JWD1 JPS2 JUSB3 SGPIO1 JF1 JUSB2 X7DCT L Rev 1...

Страница 46: ...B1 SW1 JPS1 2 7 Jumper Settings Explanation of Jumpers To modify the operation of the mother board jumpers can be used to choose between optional settings Jumpers cre ate shorts between two pins to ch...

Страница 47: ...is used to clear CMOS Instead of pins this jumper consists of contact pads to prevent the accidental clearing of CMOS To clear CMOS use a metal object such as a small screwdriver to touch both pads a...

Страница 48: ...ID Mode Select SAS Enable Disable Jumper Settings JPS1 Both Jumpers Definition Pins 1 2 Enabled Default Pins 2 3 Disabled SAS Enable Disable X7DCT 3 3F 3IBX only JPS1 allows the user to enable or disa...

Страница 49: ...JWR2 JWR1 JBAT1 SP1 LED2 LED1 LED6 JBT1 JP10 IPMI_LAN USB0 1 PWR LED I Button SPI_BIOS I2C_Backplane I2C_PWR USB2 3 PCI E X8 USB4 LED3 PWR_Backplane PWR1 PWR2 COM CLEAR SAS SATA0 CMOS CPU1 CPU2 LAN2...

Страница 50: ...on the right for jumper settings Note For more information on IPMI configuration please refer to the Embedded IPMI User s Guide posted on our website http www supermicro com sup port manuals FAN3 FAN2...

Страница 51: ...ellow LED indicates activity while the Link LED may be green amber or off to indicate the speed of the connection See the tables at right for more information 2 8 Onboard Indicators Activity LED GLAN...

Страница 52: ...RL BMC CTRL LAN Super IO InfiniBand SAS SATA1 SAS SATA2 SAS SATA3 JPB JPG1 LED9 JIB1 SW1 JPS1 A LED 1 IB Link B LED 2 IB Activity A B InfiniBand Link LED LED1 Settings Color Status Definition Green So...

Страница 53: ...Heartbeat LED SAS Heartbeat LED X7DCT 3 3F 3IBXF only A SAS Heartbeat LED Indicator is located at LED6 on the motherboard When this LED is blinking SAS connections function normally Refer to the table...

Страница 54: ...DIMM2A DIMM2B DIMM3A DIMM3B LED7 BMC HeartBeat LAN1 Buzzer Intel 5100 North Bridge Intel ICH9R South Bridge InfiniBand CTRL CTRL SAS CTRL BMC CTRL LAN Super IO InfiniBand SAS SATA1 SAS SATA2 SAS SATA...

Страница 55: ...onnec tors are supported by the Intel ICH9R See the table on the right for pin definitions SATA Connectors Pin Definitions Pin Signal 1 Ground 2 SATA_TXP 3 SATA_TXN 4 Ground 5 SATA_RXN 6 SATA_RXP 7 Gr...

Страница 56: ...2 34 X7DCT L X7DCT LF X7DCT 3 X7DCT 3F X7DCT 3IBXF User s Manual Notes...

Страница 57: ...s Disconnect all ribbon wire cables from the motherboard including those for 2 the keyboard and mouse Remove all add on cards Install a CPU in CPU Socket and connect the chassis speaker and the power...

Страница 58: ...nstalled Check if 1 DIMMs of different speeds or types have been installed Also make sure that the BIOS setup is configured for the fastest speed of RAM used It is recommended to use the same RAM spee...

Страница 59: ...assistance please have your account number ready when placing a call to our technical support department We can be reached by e mail at support supermicro com or call 408 503 8000 option 2 3 3 Freque...

Страница 60: ...ermicro for service Question What s on the CD that came with my motherboard Answer The supplied compact disc has quite a few drivers and programs that will greatly enhance your system We recommend tha...

Страница 61: ...ives video displays etc in the CMOS The CMOS memory requires very little electrical power When the computer is turned off a backup battery provides power to the CMOS Logic enabling it to retain system...

Страница 62: ...one of two ways By pressing Delete immediately after turning the system on or 1 When the message shown below appears briefly at the bottom of the screen 2 during the POST Power On Self Test press the...

Страница 63: ...SATA Port 2 SATA Port 3 These settings allow the user to set the parameters for the slots indicated above Hit Enter to activate the following submenu screen for detailed options of these items Set the...

Страница 64: ...e or disable the function of 32 bit data transfer The options are Enabled and Disabled Transfer Mode This option allows the user to set the transfer mode The options are Stan dard Fast PIO1 Fast PIO2...

Страница 65: ...ec Host RAID firmware If this item is set to Disabled the item SATA AHCI Enable will be available The options are Enabled and Disabled ICH RAID Code Base Select Intel to enable the Intel SATA RAID uti...

Страница 66: ...s after the computer is turned on The settings are Enabled and Disabled If Disabled the POST routine will run at normal speed QuietBoot Mode This setting allows the user to Enable the graphic logo scr...

Страница 67: ...an incoming call is received by your modem The options are On and Off Power Loss Control This setting allows you to choose how the system will react when the system power resumes after an unexpected l...

Страница 68: ...cache inside the CPU to speed up CPU operations Select Uncached to disable this function Select Write Through to al low data to be cached into the buffer and written into the system memory at the same...

Страница 69: ...distinct separate units and cannot be overlapped If enabled the user can achieve better graphic effects when using a Linux graphic driver that requires the write combining configuration with 4GB or m...

Страница 70: ...changing the Advanced settings An Incor rect value timing or a very high DRAM frequency may cause system instability When this occurs reset the setting to the default setting Accelerate MRC Select Dis...

Страница 71: ...original source Memory is updated as well Select Enabled to use Demand Scrubbing for ECC memory correction The options are Enabled and Disabled Patrol Scrub Scrubbing is a process that allows the Nort...

Страница 72: ...hermal Management 2 TM2 which will lower CPU voltage and frequency when the CPU temperature reaches a predefined overheat thresh old Set to Disabled to use Thermal Manager 1 TM1 allowing CPU clocking...

Страница 73: ...to this setting you will need to power off and restart the system for the change to take effect Please refer to Intel s web site for detailed information Intel EIST Support Available when supported b...

Страница 74: ...vent Logging Access the submenu to make changes to the following settings Event Log Validity This is a display to inform you of the event log validity It is not a setting Event Log Capacity This is a...

Страница 75: ...BIOS 4 15 Mark DMI Events as Read Highlight this item and press Enter to mark the DMI events as read Clear All DMI Event Logs Select Yes and press Enter to clear all DMI event logs The options are Ye...

Страница 76: ...irection The options are 300 1200 2400 9600 19 2K 38 4K 57 6K and 115 2K Console Type This item allows you to set console redirection type The options are VT100 VT100 8bit PC ANSI 7bit PC ANSI VT100 V...

Страница 77: ...ntrolled by Pulse Width Modulation PWM Select Workstation if your system is used as a Workstation Select Server if your system is used as a Server Select Disable to disable fan speed control and allow...

Страница 78: ...ion is set to Disabled the system will continue to log events received via system interface The options are Enabled and Disabled Clear System Event Logging Enable this function to force the BIOS to cl...

Страница 79: ...he default setting is 10 minutes Please ignore this option when OS Boot Watch Dog is set to Disabled Time Out Action This feature allows the user to determine what action to take in an event of a syst...

Страница 80: ...l XRealtime Sensor Data This feature display information from motherboard sensors such as tempera tures fan speeds and voltages of various components XIPMI LAN Configuration The following features all...

Страница 81: ...ddress Source This item allows the user to select the IP address source for the connection The options are DHCP and Static IP Address This item displays the IP address for the IPMI connection detected...

Страница 82: ...password has been entered User Password Is This feature indicates if a user password has been entered into the system Clear means such a password has not been used and Set means a user password has be...

Страница 83: ...the sequence of boot order as specified The boot functions for the devices included in the candidate list above are currently disabled Use a key or a key to move the device up or down Use the f key o...

Страница 84: ...etup utility Exit Discarding Changes Highlight this item and hit Enter to exit the BIOS Setup utility without saving any changes you may have made Load Setup Defaults Highlight this item and hit Enter...

Страница 85: ...IOS Recoverable POST Errors When a recoverable type of error occurs during POST the BIOS will display a POST code that describes the problem BIOS may also issue one of the following beep codes 1 long...

Страница 86: ...A 2 X7DCT L X7DCT LF X7DCT 3 X7DCT 3F X7DCT 3IBXF User s Manual Notes...

Страница 87: ...if you need to install a 2 third party SCSI or RAID driver displays When the Windows XP 2003 Setup screen appears press S to specify ad 3 ditional device s Insert the driver diskette Intel AA RAID XP...

Страница 88: ...2 From the Windows XP 2003 Setup screen press the Enter key The 3 XP 2003 Setup will automatically load all device files and then continue with the Windows XP 2003 installation After the Windows XP 2...

Страница 89: ...and drivers that have not yet been installed To install these software programs and drivers click the icons to the right of these items Driver Tool Installation Display Screen Note Click the icons sh...

Страница 90: ...temperatures system voltages and fan status See the Figure below for a display of the Supero Doctor III interface Note 1 Both default username and password are ADMIN Note 2 In the Windows OS environme...

Страница 91: ...n II Remote Control Note SD III Software can be downloaded from our Web site at ftp ftp supermicro com utility Supero_Doctor_III You can also download SDIII User s Guide at http www supermicro com PRO...

Страница 92: ...C 4 X7DCT L X7DCT LF X7DCT 3 X7DCT 3F X7DCT 3IBXF User s Manual Notes...

Страница 93: ...expected to result in significant injury or loss of life or catastrophic property damage Accordingly Supermicro disclaims any and all liability and should buyer use or sell such products for use in su...

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