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3-3

Chapter 3: Troubleshooting

on our web site (http://www.supermicro.com/techsupport.htm)

before contacting Technical Support.

2. BIOS upgrades can be downloaded from our web site at

http://www.supermicro.com/techsupport/download.htm.

Note: Not all BIOS can be flashed, it depends on the modifica-

tions to the boot block code.

3. If you still cannot resolve the problem, please make sure to have the

following information ready when contacting Supermicro for technical

support:

• Motherboard model and PCB revision number

• BIOS release date/version (this can be seen on the initial display when

your system first boots up)

•System configuration

An example of a Technical Support form is posted on our web site at

http://www.supermicro.com/techsupport/contact_support.htm.

4. Distributors: For immediate assistance, please have your account number

ready when contacting our technical support department by e-mail at

[email protected] or by fax at (408) 503-8019.

3-3

Frequently Asked Questions

Question: What type of memory does my motherboard support?

Answer:

The P4SC8/P4SCi supports up to 4 GB of ECC/non-ECC,

unbuf-

fered

DDR2-400, DDR-333/266, two-way interleaved SDRAM. See Section

2-4 for details on installing memory.

Question: How do I update my BIOS?

Answer:

It is recommended that you

not

upgrade your BIOS if you are not

experiencing problems with your system. Updated BIOS files are located on

our web site at http://www.supermicro.com/techsupport/BIOS/bios.htm.

Please check our BIOS warning message and the information on how to

update your BIOS on our web site. Also, check the current BIOS revision

and make sure it is newer than your current BIOS before downloading.

Select your mainboard model and download the BIOS file to your computer.

Unzip the BIOS update file and you will find the readme.txt (flash instruc-

tions), the awdflash.exe (BIOS flash utility) and the BIOS image (xxxx.bin)

files. Copy these files onto a bootable floppy and reboot your system. It is

not necessary to set the BIOS boot block protection jumpers on the

mainboard. At the DOS prompt upon rebooting, enter the command

"awdflash." Then type in the BIOS file that you want to update (xxxx.bin),

or use the EXE file which will do an auto flash for you.

Содержание SUPER P4SC8

Страница 1: ...SUPER P4SC8 SUPER P4SCi USER S MANUAL Revision 1 0a SUPER...

Страница 2: ...ILITY TO USE THIS PRODUCT OR DOCUMENTATION EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN PARTICULAR THE VENDOR SHALL NOT HAVE LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED WITH TH...

Страница 3: ...rd and provides detailed information about the chipset Chapter 2 begins with instructions on handling static sensitive devices Read this chapter when installing the processor and DDR memory modules an...

Страница 4: ...1 3 PC Health Monitoring 1 10 1 4 Power Configuration Settings 1 11 1 5 Power Supply 1 12 1 6 Super I O 1 13 Chapter 2 Installation 2 1 Static Sensitive Devices 2 1 2 2 Processor and Heatsink Installa...

Страница 5: ...e Disable 2 18 Keyboard Wake Up 2 19 LAN2 Enable Disable 2 19 2 8 Parallel Port Floppy Hard Drive and AGP Connections 2 20 Parallel Port Connector 2 20 Floppy Connector 2 21 IDE Connectors 2 21 Ultra...

Страница 6: ...rdware Monitors 4 11 4 4 7 Processor Clock Options 4 12 4 5 Security 4 13 4 6 Boot 4 14 4 7 Exit 4 15 Appendices Appendix A BIOS POST Messages A 1 Appendix B BIOS POST Codes B 1 Appendix C Software In...

Страница 7: ...at the following items have all been included with your motherboard If anything listed here is damaged or missing contact your retailer All Included with Retail Box Only One 1 Supermicro Mainboard One...

Страница 8: ...ess SuperMicro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Tech...

Страница 9: ...Chapter 1 Introduction 1 3 Figure 1 1 SUPER P4SC8 P4SCi Image SUPER P4SC8 P4SCi...

Страница 10: ...J26 JP20 Cha Instr LAN2 Enable 12V PWR PWR Froce On North Bridge See Chapter 2 for detailed information on jumpers I O ports and JF1 front panel connections indicates the location of Pin 1 Jumpers no...

Страница 11: ...A OB 1A 1B Memory Slots 1 through 4 Fans 1 6 CPU Fan Chassis Fan 1 4 and Overheat Fan GLAN1 2 Gigabit LAN GLAN1 GLAN2 J2 J5 IDE Ports J2 IDE1 J5 IDE2 J3 J4 Serial ATA Connectors J3 SATA1 J4 SATA2 J7 F...

Страница 12: ...ctual specifications of the motherboard Canterwood MCH Processor 0 IntelR Hance Rapids USB 2 0 4 Ports ATA 100 2 Ports DIMM DIMM 4DIMMs Dual Channel DDR266 DDR333 DDR 400 1xGbE IntelR CSA 66MHz SATA 2...

Страница 13: ...eed to be initialized via BIOS before normal operation For a 4 GB Memory and 2 4 GHz P4 system it will take about 65 seconds for all the ECC bits to be initialized before any video displays Since ECC...

Страница 14: ...r Dual Intel Gigabit Ethernet Controllers One 82541 One 82547GI 1 EPP Enhanced Parallel Port and ECP Extended Capabilities Port supported parallel port PS 2 mouse and PS 2 keyboard ports Up to 4 USB U...

Страница 15: ...128 MB 256 MB 512 MB 1 0 GB x4 x8 X16 DDR Maximum system memory supports up to 4 0 GB for Dual Channel ECC or Non ECC unbuffered DDR DIMMs are supported but it does not support registered mixed mode...

Страница 16: ...ors the CPU temperature in real time and will send a signal to shut down the system whenever the CPU temperature exceeds a certain thresh old to protect the CPU from being damaged by overheat CPU Over...

Страница 17: ...the keyboard will function like a normal keyboard during system boot up Main Switch Override Mechanism When an ATX power supply is used the power button can function as a system suspend button When th...

Страница 18: ...and on weekends so that daily LAN traffic is kept to a minimum and users are not interrupted The motherboard has a 3 pin header WOL to connect to the 3 pin header on a Network Interface Card NIC that...

Страница 19: ...e interface control logic and interrupt and DMA logic The wide range of functions integrated onto the Super I O greatly reduces the number of components required for interfacing with floppy disk drive...

Страница 20: ...1 14 SUPER P4SC8 P4SCi User s Manual Notes...

Страница 21: ...he motherboard and peripherals back into their antistatic bags when not in use For grounding purposes make sure your computer chassis provides ex cellent conductivity between the power supply the case...

Страница 22: ...Bracket 1 2 Insert the white pegs into the black an chors Do not force the white pegs all the way in about 1 3 of the white pegs should be inside the black anchors These are for chassis that do not h...

Страница 23: ...u hear it click into the locked position Socket lever in locked position 8 Apply the proper amount of thermal compound to the CPU die 9 Place the heatsink on top of the CPU and press firmly down ward...

Страница 24: ...chassis Make sure the location of all the mounting holes for both the motherboard and the chassis match Although a chassis may have both plastic and metal mounting fasteners metal ones are highly rec...

Страница 25: ...6 133 533 266 DDR266 333 DDR333 400 DDR333 200 800 266 DDR266 333 DDR320 Note 400 DDR400 Note The BIOS will display 320 due to the limitation of Intel s chipset Note The Intel E7210 Canterwood ES chip...

Страница 26: ...re 2 3 I O Port Locations and Definitions Mouse Green Keyboard Purple Parallel Port Burgundy VGA Port USB 1 2 Ports GLAN1 GLAN2 COM1 Port Turquoise Front Control Panel JF1 contains header pins for var...

Страница 27: ...A SCSI 1 2 Enable IDE1 WOL PWR LED CHS FAN1 CPU FAN SATA2 Floppy SMBus 2 6 Connecting Cables Power Supply Connectors The primary power supply connector J20 on the P4SC8 P4SCi meets the SSI Superset AT...

Страница 28: ...SMBus Reset Connector The reset connector is located on pins 3 and 4 of JF1 This connec tor attaches to the reset switch on the computer chassis See the table on the right for pin defini tions Pin Num...

Страница 29: ...and SATA devices Pin Number 1 2 3 Definition 5V Key Ground J17 Pin Definitions Pin Num ber 7 8 Definition 5V HD Active IDE Pin Definitions JF1 CPU 478 PGA MCH CPU FAN COM2 USB 1 2 Parallel Port KB Mo...

Страница 30: ...ssis Fan1 Chassis Fan2 Chassis Fan3 Chassis Fan4 and Over Heat Fan Chassis Fan 3 and Chassis Fan 4 are not monitored by BIOS Connect the fan on your CPU heatsink to the CPU Fan header See the table on...

Страница 31: ...Parallel Port KB Mouse WakeUp WOR OHFAN COM 1 VGA GLAN 1 PCI 1 X PCI X 2 PCI 2 SCSI Channel A BATTERY BIOS DIMM 0A DIMM 0B DIMM 1B Watch Dog FRONT PANEL CTR BANK0 BANK1 Hance Rapids JF1 IR Super I O E...

Страница 32: ...arallel Port KB Mouse WakeUp WOR OHFAN COM 1 VGA GLAN 1 PCI 1 X PCI X 2 PCI 2 SCSI Channel A BATTERY BIOS DIMM 0A DIMM 0B DIMM 1B Watch Dog FRONT PANEL CTR BANK0 BANK1 Hance Rapids JF1 IR Super I O Ex...

Страница 33: ...ion 5V PO PO Ground USB Pin Definition USB 3 4 J19 USB 1 2 J12 J13 CPU 478 PGA MCH CPU FAN COM2 USB 1 2 Parallel Port KB Mouse WakeUp WOR OHFAN COM 1 VGA GLAN 1 PCI 1 X PCI X 2 PCI 2 SCSI Channel A BA...

Страница 34: ...The Wake On LAN header is des ignated WOL on the motherboard See the table on the right for pin definitions You must enable the LAN Wake Up setting in BIOS to use this function You must also have a LA...

Страница 35: ...On a two pin jumper Closed means the jumper is on both pins and Open means the jumper is either on only one pin or completely removed Connector Pins Jumper Cap Setting Pin 1 2 short 3 2 1 3 2 1 CPU 47...

Страница 36: ...S UPER P4SC8 GLAN 2 PCI 1 DIMM 1A CHS FAN2 IDE2 KB Mouse USBWakeUp Cha Instr LAN2 Enable 12V PWR PWR Froce On North Bridge CHS FAN4 CHS FAN3 CPU SPeeds SATA1 Clear CMOS USB3 4 VGA Enable GLAN CTLR GLA...

Страница 37: ...Cha Instr LAN2 Enable 12V PWR PWR Froce On North Bridge CHS FAN4 CHS FAN3 CPU SPeeds SATA1 Clear CMOS USB3 4 VGA Enable GLAN CTLR GLAN CTLR OH Fan Force On External SCSI B SCSI VGA SCSI 1 2 Enable ID...

Страница 38: ...Settings JP3 CPU 478 PGA MCH CPU FAN COM2 USB 1 2 Parallel Port KB Mouse WakeUp WOR OHFAN COM 1 VGA GLAN 1 PCI 1 X PCI X 2 PCI 2 SCSI Channel A BATTERY BIOS DIMM 0A DIMM 0B DIMM 1B Watch Dog FRONT PAN...

Страница 39: ...ght for jumper settings Your power sup ply must meet ATX specification 2 01 or higher and supply 720 mA of standby power to use this fea ture Jumper Position Pins 1 2 Pins 2 3 Definition VCC5 VCC5 Sta...

Страница 40: ...r The parallel port is located on J8 Refer to Figure 2 3 for location See the table on the right for pin definitions Pin Number Function 1 Strobe 3 Data Bit 0 5 Data Bit 1 7 Data Bit 2 9 Data Bit 3 11...

Страница 41: ...in Number Function 1 GND 3 GND 5 Key 7 GND 9 GND 11 GND 13 GND 15 GND 17 GND 19 GND 21 GND 23 GND 25 GND 27 GND 29 GND 31 GND 33 GND Pin Number Function 2 FDHDIN 4 Reserved 6 FDEDIN 8 Index 10 Motor E...

Страница 42: ...DB 10 DB 11 Connector Contact Number 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 68 pin Ultra320 SCSI Connectors JA1 and JA2 CPU 478 PGA MCH...

Страница 43: ...cards 6 Install a CPU and heatsink making sure it is fully seated and connect the chassis speaker and the power LED to the motherboard Check all jumper settings as well No Power 1 Make sure no short c...

Страница 44: ...alization takes time the Watch Dog Timer Select needs to be set to a time longer than what the ECC initialization will take Losing the System s Setup Configuration 1 Make sure that you are using a hig...

Страница 45: ...mory does my motherboard support Answer The P4SC8 P4SCi supports up to 4 GB of ECC non ECC unbuf fered DDR2 400 DDR 333 266 two way interleaved SDRAM See Section 2 4 for details on installing memory Q...

Страница 46: ...I see some of my PCI devices sharing IRQs but the sys tem seems to be fine Is this correct or not Answer Some PCI Bus Mastering devices can share IRQs without perfor mance penalties These devices are...

Страница 47: ...Service A receipt or copy of your invoice marked with the date of purchase is required before any warranty service will be rendered You can obtain service by calling your vendor for a Returned Mercha...

Страница 48: ...3 6 SUPER P4SC8 P4SCi User s Manual Notes...

Страница 49: ...computer is turned off a back up battery provides power to the BIOS Flash chip enabling it to retain the system parameters Each time the computer is pow ered on the computer is then configured with th...

Страница 50: ...e activated in one of two ways 1 By pressing Del immediately after turning the system on or 2 When the following message appears briefly at the bottom of the screen during the POST Power On Self Test...

Страница 51: ...tions are None 360Kb 5 25 in 1 2MB 5 25 in 720Kb 3 5 in 1 44 MB 3 5 in and 2 88MB 3 5 in Legacy Diskette B This setting allows the user to set the type of floppy disk drive installed as diskette B The...

Страница 52: ...BIOS Setup Choose Advanced BIOS Setup from the Award BIOS main menu with the Left Right arrow keys You should see the following display Select one of the items in the left frame of the screen to go to...

Страница 53: ...the option allows the user to determine the ACPI Suspend type The options are S1 POS S3 STR and S1 S3 APIC Mode This setting allows you to Enable or Disable APIC APIC is used to assign interrupt sign...

Страница 54: ...ally configure the settings for SATA controller Select Combined Mode to combine the functionality of Parallel ATA PATA and Serial ATA SATA with the maximum of two IDE drives available for each channel...

Страница 55: ...e the heat generated by the CPU The options for this setting are 87 5 75 62 5 50 37 5 25 and 12 5 4 4 3 I O Device Configuration Keyboard Input Clock This setting allows to you set the speed of the ke...

Страница 56: ...e IR pins The options are RxD2 TxD2 and IR Rx2Tx2 Onboard Parallel Port This setting allows the user to set the address and the corresponding IRQ for the onboard parallel port The options are Disabled...

Страница 57: ...configuration has caused such a serious conflict that the OS cannot reboot the system The options are Enabled and Disabled PnP OS Install Power On Function This setting allows the user to decide which...

Страница 58: ...SCD and Manual 4 4 5 Console Redirection Console Redirection Select Enabled to redirect Console via COM Port Select Disabled to redirect Console when the keyboard is absent The options are Enabled and...

Страница 59: ...set the CPU warning temperature If the CPU temperature reaches this threshold an alarm will activate and a warning message will be displayed onscreen The options are Disabled 600 C 1400 F 650 C 1490...

Страница 60: ...vailable for retail CPUs Spread Spectrum Spread Spectrum is a technique used to stablize a system by reducing the level of ElectroMagnetic Interference The options are Enabled and Disabled CPU Clock K...

Страница 61: ...s highlighted on the above screen press the Enter key When prompted type the User Password in the dialogue box to set or to change the User Password Password Check 4 5 Security Choose Security from th...

Страница 62: ...er 2 Pri Slave 3 Sec Master 4 Sec Slave 5 USBHDD0 6 USBHDD1 7 USBHDD2 and Bootable Add In cards Removable Device Priority This setting allows you to set the priority of removable devices The options a...

Страница 63: ...Setup routine without saving any changes you may have made Your sys tem should then continue with the boot up procedure Third Boot Device This item allows the user to set the Third boot up device The...

Страница 64: ...Load Optimized Defaults Highlight this item and hit Enter to load the optimized settings for all items in the BIOS Setup These settings provide you with optimal system performance Discard Changes Whe...

Страница 65: ...he Power On Self Test POST the BIOS will check for problems If a problem is found the BIOS will activate an alarm or display a message The following is a list of such BIOS messages 1 long beep Memory...

Страница 66: ...A 2 SUPER P4SC8 P4SCi User s Manual Notes...

Страница 67: ...E000 F000 shadow RAM 0h1 Expand the Xgroup codes locating in physical address 1000 0 02h Reserved 03h Initial Superio_Early_Init switch 04h Reserved 05h 1 Blank out screen 2 Clear CMOS error flag 06h...

Страница 68: ...l EARLY_PM_INIT switch 1Eh Reserved 1Fh Load keyboard matrix notebook platform 20h Reserved 21h HPM initialization notebook platform 22h Reserved 23h 1 Check validity of RTC value e g a value of 5Ah i...

Страница 69: ...h Reserved 47h Initialize EISA slot 48h Reserved 49h 1 Calculate total memory by testing the last double word of each 64K page 2 Program writes allocation for AMD K5 CPU 4Ah Reserved 4Bh Reserved 4Ch...

Страница 70: ...sters according to items described in Setup Auto configuration table 6Ch Reserved 6Dh 1 Assign resources to all ISA PnP devices 2 Auto assign ports to onboard COM ports if the corresponding item in Se...

Страница 71: ...sign IRQs to PCI devices 7 Initialize APM 8 Clear noise of IRQs 86h Reserved 87h Reserved 88h Reserved 89h Reserved 90h Reserved 91h Reserved 92h Reserved 93h Read HDD boot sector information for Tren...

Страница 72: ...SUPER P4SC8 P4SCi User s Manual B 6 NOTES...

Страница 73: ...al cables used in SATA are thinner than the traditional cables used in Parallel ATA PATA SATA systems have better airflow and can be installed in smaller chassis than Parallel ATA In addition the cabl...

Страница 74: ...le below Primary Master PM Yes Yes No No No No Primary Slave PS Yes No Yes No No No Secondary Master SM Yes No No Yes No No Secondary Slave SS Yes No No No Yes No SATA Port0 No SM SM PM PM PM SATA Por...

Страница 75: ...tings to the BIOS 3 Use the arrow keys to select the Advanced Menu in the BIOS 4 Scroll down to Advanced Chipset Control select On chip SATA and press the Enter Key to select this option 5 From this s...

Страница 76: ...c s RAID Driver Installation Instructions please refer to the Adaptec RAID Controller User s Guide Emb_SA_RAID_UG pdf in the CD that came with this motherboard You can also download a copy of Adaptec...

Страница 77: ...ys Select this option to view array properties and delete arrays The following sections describe the operations Of Managing Arrays To select this option use the arrow keys and the enter key to select...

Страница 78: ...u delete it to prevent the loss of data Deleted arrays cannot be restored To delete an existing array 1 Turn on your computer and press Ctrl A when prompted to access the ARC utility 2 From the ARC ma...

Страница 79: ...and cannot be used See Initializing Disk Drives To create an array 1 Turn on your computer and press Ctrl A when prompted to access the ARC utility 2 From the ARC menu select Array Configuration Util...

Страница 80: ...the array is created and its properties are assigned you cannot change the array properties using the ACU You will need to use the Adaptec Storage Manager Browser Edition Refer to Adaptec s User s Gui...

Страница 81: ...t Migrate for RAID 0 or Build for RAID 1 you will be asked to select the source drive The contents of the source drive will be preserved However the data on the new drive will be lost Raid Level Creat...

Страница 82: ...nt sizes in a RAID However during a build operation only the smaller drive can be selected as the source or first drive 5 When migrating from single volume to RAID 0 migrating from a larger drive to a...

Страница 83: ...sterisk will appear next to the bootable array as shown in the picture below Deleting a Bootable Array To delete a bootable array 1 From the Main menu select Manage Arrays 2 From the List of Arrays se...

Страница 84: ...cess the ARC Utility 2 From the ARC menu select Array Configuration Utility ACU 3 From the ACU menu select Add Delete Hotspares 4 Use the up and down arrow keys to highlight and select the disk you wa...

Страница 85: ...overwrites the partition table on the disk and makes any data on the disk inaccessible If the drive is used in an array you may not be able to use the array again Do not initialize a disk that is par...

Страница 86: ...C 14 SUPER P4SC8 P4SCi User s Manual 4 Use the up and down arrow keys to highlight the disk you wish to initialize and press Insert as shown in the screen below...

Страница 87: ...p 4 so that both drives to be initialized are selected as shown in the screen below 6 Press Enter 7 Read the warning message as shown in the screen 8 Make sure that you have selected the correct disk...

Страница 88: ...form a Rebuild to get the array to Optimal status For a critical array Rebuild operation the optimal drive is the source drive Note 2 If no spare array exists and a hard disk drive fails you need to c...

Страница 89: ...e Disk Utilities The Disk Utilities enable you to format or verify the media of your Serial ATA hard disks To access the disk utilities 1 Turn on your computer and press Ctrl A when prompted to access...

Страница 90: ...C 18 SUPER P4SC8 P4SCi User s Manual 3 Select the desired disk and press Enter as shown in the screen below 2 From the ARC menu select Disk Utilities as shown in the screen below...

Страница 91: ...Be sure to back up your data before performing this operation 2 Verify Disk Media Scans the media of a disk drive for defects To Exit Adaptec RAID Configuration Utility 1 Once you have completed RAID...

Страница 92: ...creen and press the Enter key k Press the Enter key to continue the installation process If you need to specify any additional devices to be installed do it at this time Once all devices are specified...

Страница 93: ...optional The bottom icon with a CD on it allows you to view the entire contents of the CD C 3 Installing Other Software Programs and Drivers A Installing Drivers other than Adaptec Embedded Serial ATA...

Страница 94: ...nt is called SD III Client The Supero Doctor III program included on the CDROM that came with your motherboard allows you to monitor the environment and operations of your system Supero Doctor III dis...

Страница 95: ...te Control Note SD III Software Revision 1 0 can be downloaded from our Web site at ftp ftp supermicro com utility Supero_Doctor_III You can also download SDIII User s Guide at http www supermicro com...

Страница 96: ...C 24 SUPER P4SC8 P4SCi User s Manual Notes...

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