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3-5

Chapter 3: Troubleshooting

Question: What's on the CD that came with my motherboard?

Answer: The supplied compact disc has quite a few drivers and programs

that will greatly enhance your system. We recommend that you review the

CD and install the applications you need. Applications on the CD include

chipset drivers for Windows and security and audio drivers.

Question: Why can't I turn off the power using the momentary

power on/off switch?

Answer: The instant power off function is controlled in BIOS by the Power

Button Mode setting. When the On/Off feature is enabled, the motherboard

will have instant off capabilities as long as the BIOS has control of the

system. When the Standby or Suspend feature is enabled or when the

BIOS is not in control such as during memory count (the first screen that

appears when the system is turned on), the momentary on/off switch must

be held for more than four seconds to shut down the system. This feature

is required to implement the ACPI features on the motherboard.

3-4

Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is

required before any warranty service will be rendered. You can obtain

service by calling your vendor for a Returned Merchandise Authorization

(RMA) number. When returning to the manufacturer, the RMA number

should be prominently displayed on the outside of the shipping carton, and

mailed prepaid or hand-carried. Shipping and handling charges will be ap-

plied for all orders that must be mailed when service is complete.

This warranty only covers normal consumer use and does not cover dam-

ages incurred in shipping or from failure due to the alternation, misuse,

abuse or improper maintenance of products.

During the warranty period, contact your distributor first for any product

problems.

Содержание SUPER P4DME-M

Страница 1: ...SUPER P4DMS 6GM SUPER P4DME M USER S MANUAL Revision 1 0b SUPER...

Страница 2: ...ILITY TO USE THIS PRODUCT OR DOCUMENTATION EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN PARTICULAR THE VENDOR SHALL NOT HAVE LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED WITH TH...

Страница 3: ...ions on handling static sensitive devices Read this chapter when you want to install the processor and memory modules and when mounting the mainboard in the chassis Also refer to this chapter to conne...

Страница 4: ...Chipset System Block Diagram 1 12 1 2 Chipset Overview 1 13 1 3 Special Features 1 13 ATI Graphics Controller 1 13 BIOS Recovery 1 13 Recovery from AC Power Loss 1 14 1 4 PC Health Monitoring 1 14 1...

Страница 5: ...er 2 12 Keylock 2 13 Wake On LAN 2 13 Wake On Ring 2 13 2 6 Jumper Settings 2 14 Explanation of Jumpers 2 14 CMOS Clear 2 14 Mb LAN Enable Disable 2 15 Gb LAN Enable Disable 2 15 VGA Enable Disable 2...

Страница 6: ...3 2 Technical Support Procedures 3 2 3 3 Frequently Asked Questions 3 3 3 4 Returning Merchandise for Service 3 5 Chapter 4 PhoenixBIOS 4 1 Introduction 4 1 4 2 Running Setup 4 2 4 3 Main Setup 4 2 4...

Страница 7: ...following items have all been included with your motherboard If anything listed here is damaged or missing contact your retailer One 1 Supermicro Mainboard One 1 ribbon cable for IDE devices One 1 flo...

Страница 8: ...urope Address SuperMicro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermic...

Страница 9: ...Chapter 1 Introduction 1 3 Introduction Notes...

Страница 10: ...SUPER P4DMS 6GM P4DME M User s Manual 1 4 Introduction Figure 1 1 SUPER P4DMS 6GM Image...

Страница 11: ...Chapter 1 Introduction 1 5 Introduction Figure 1 2 SUPER P4DME M Image...

Страница 12: ...1 Keyboard Mouse Mb LAN Gb LAN CPU 2 CPU 1 J15 JP8 MCH ICH3 P64H2 AIC 7899 Rage XL Battery Speaker COM2 33 MHz PCI 2 33 MHz PCI 1 33 MHz PCI 3 133 MHz PCI X 6 66 MHz PCI X 5 IPMI 66 MHz PCI X 4 J12 IR...

Страница 13: ...ders Gb LAN Gb LAN Ethernet Port IDE 1 IDE 2 IDE 1 2 Hard Disk Drive Connectors FPUSB0 1 Front Side USB0 1 Headers J7 Parallel Printer Port J9 PS 2 Keyboard Mouse Ports J15 Secondary ATX Power Connect...

Страница 14: ...WR CONN DIMM 3A Parallel Port VGA COM1 USB0 1 Keyboard Mouse Mb LAN CPU 2 CPU 1 J15 JP8 MCH ICH3 P64H2 Rage XL Battery Speaker COM2 33 MHz PCI 2 33 MHz PCI 1 33 MHz PCI 3 133 MHz PCI X 6 100 MHz PCI X...

Страница 15: ...eaders IDE 1 IDE 2 IDE 1 2 Hard Disk Drive Connectors FPUSB0 1 Front Side USB0 1 Headers J7 Parallel Printer Port J9 PS 2 Keyboard Mouse Ports J15 Secondary ATX Power Connector JD1 PWR LED Header Spea...

Страница 16: ...speeds See Section 2 3 for details Chipset Intel E7500 Plumas chipset Expansion Slots P4DMS 6GM P4DME M One 64 bit 133 MHz PCI X One 64 bit 133 MHz PCI X Two 64 bit 66 MHz PCI X Two 64 bit 100 MHz PCI...

Страница 17: ...Intel 82550 10 100 fast Ethernet port P4DME M 2 EIDE Ultra DMA 100 bus master interfaces 1 floppy port interface up to 2 88 MB 2 Fast UART 16550A compatible serial ports 1 EPP ECP Parallel Port Enhan...

Страница 18: ...ach motherboard Because the P4DME M has no onboard SCSI controller PCI X slots 4 and 5 run on a 100 MHz PCI X bus MCH 400 MHz Host Bus 200 MHz Memory Bus P64H2 Processor Processor DDR 200 ICH3 66 MHz...

Страница 19: ...The P64H2 interface is a 1 GB s point to point connection using a 16 bit wide 66 MHz base clock at a 8x data transfer rate The ICH3 I O Controller Hub provides various integrated functions including a...

Страница 20: ...ntinuously Once a voltage becomes unstable a warning is given or an error message is sent to the screen Users can adjust the voltage thresholds to define the sensitivity of the voltage monitor Fan Sta...

Страница 21: ...ard drive space for saving the data you can be alerted of the potential problem Auto Switching Voltage Regulator for the CPU Core The auto switching voltage regulator for the CPU core can support up t...

Страница 22: ...nking to indicate that the CPU is in suspend mode When the user presses any key the CPU will wake up and the LED will automatically stop blinking and remain on Main Switch Override Mechanism When an A...

Страница 23: ...ost power supplies generally meet the specifications required by the CPU some are inadequate You should use one that will supply at least 400W of power and includes the additional 12V 8 pin power conn...

Страница 24: ...send receive FIFO a programmable baud rate generator complete modem control capability and a processor interrupt system Each UART includes a 16 byte send receive FIFO a programmable baud rate generat...

Страница 25: ...emoving the board from the anti static bag Handle the board by its edges only do not touch its components periph eral chips memory modules or gold contacts When handling chips or modules avoid touchin...

Страница 26: ...shown on right White pegs 4 2 Insert the white pegs into the black anchors Do not force the white pegs all the way in only about 1 3 of the way into the black anchors 3 Place a retention bracket in t...

Страница 27: ...PU socket 2 is auto matically disabled if only one CPU is used Pin 1 7 Press the lever down until you hear it click into the locked position Socket lever in locked position 4 Secure the other retentio...

Страница 28: ...chassis match Although a chassis may have both plastic and metal mounting fasteners metal ones are highly recommended because they ground the motherboard to the chassis Make sure the metal standoffs...

Страница 29: ...DIMM Installation See Figure 2 2 1 Insert the desired number of DIMMs into the memory slots starting with Bank 1 The memory scheme is interleaved so you must install two modules at a time beginning wi...

Страница 30: ...ts are color coded in conformance with the PC 99 specification See Figure 2 3 below for the colors and locations of the various I O ports Figure 2 3 I O Port Locations and Definitions Mouse Green Keyb...

Страница 31: ...d especially for use with Supermicro server chassis See Figure 2 4 for the descriptions of the various control panel buttons and LED indicators Refer to the following section for descriptions and pin...

Страница 32: ...SI Superset ATX 24 pin specifica tion however it also supports a 20 pin power supply connector Make sure that the orientation of the PS connector is correct Pins 1 thru 4 5 thru 8 Definition Ground 12...

Страница 33: ...e NIC1 Network Interface Con troller LED connection is located on pins 11 and 12 of JF2 Attach the NIC1 LED cable to display net work activity Refer to the table on the right for pin definitions HDD L...

Страница 34: ...us USB0 1 Two Universal Serial Bus ports are located beside the PS 2 key board mouse ports USB0 is the bottom connector and USB1 is the top connector See the table on the right for pin definitions Uni...

Страница 35: ...definitions The mouse port is above the keyboard port See Fig ure 2 3 PS 2 Keyboard and Mouse Port Pin Definitions J9 Pin Number 1 2 3 4 5 6 Definition Data NC Ground VCC Clock NC Serial Ports The COM...

Страница 36: ...re for the speaker connection See the table on the right for speaker pin definitions Note The speaker connector pins are for use with an external speaker If you wish to use the onboard speaker you sho...

Страница 37: ...onnector and cable Wake On Ring The Wake On Ring header is des ignated JWOR1 This function al lows your computer to receive and wake up by an incoming call to the modem when in suspend state See the t...

Страница 38: ...he jumper is on and Open means the jumper is off the pins Connector Pins Jumper Cap Setting Pin 1 2 short 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS In stead of pins this jumper consists of con...

Страница 39: ...on Enabled Disabled G b LAN Enable Disable Jum per Settings JD3 VGA Enable Disable JP4 allows you to enable or disable the VGA port The default position is on pins 1 and 2 to enable VGA See the table...

Страница 40: ...o enable teminate both SCSI channels If you wish to connect external SCSI devices you should disable termination for the channnel s you will be connecting them to See the table on the right for jumper...

Страница 41: ...pin definitions Pin Number Function 1 Strobe 3 Data Bit 0 5 Data Bit 1 7 Data Bit 2 9 Data Bit 3 11 Data Bit 4 13 Data Bit 5 15 Data Bit 6 17 Data Bit 7 19 ACK 21 BUSY 23 PE 25 SLCT Pin Number Functi...

Страница 42: ...ta 32 Side 1 Select 34 Diskette Floppy Connector Pin Definitions JP7 Pin Number Function 1 Reset IDE 3 Host Data 7 5 Host Data 6 7 Host Data 5 9 Host Data 4 11 Host Data 3 13 Host Data 2 15 Host Data...

Страница 43: ...9 30 31 32 33 34 Signal Names DB 12 DB 13 DB 14 DB 15 DB P1 DB 0 DB 1 DB 2 DB 3 DB 4 DB 5 DB 6 DB 7 DB P GROUND GROUND TERMPW R TERMPW R RESERVED GROUND ATN GROUND BSY ACK RST MSG SEL C D REQ I O DB 8...

Страница 44: ...inserting this CD into your CDROM drive the display shown in Figure 2 5 should appear If this dis play does not appear click on the My Computer icon and then on the icon representing your CDROM drive...

Страница 45: ...e keyboard and mouse 3 Remove all add on cards 4 Install one CPU making sure it is fully seated and connect the chassis speaker and the power LED to the motherboard Check all jumper settings as well N...

Страница 46: ...le problem s with the specific system configuration that was sold to you NOTE If you are a system integrator VAR or OEM a POST diagnos tics card is recommended For I O port 80h codes refer to App B Me...

Страница 47: ...ibutors For immediate assistance please have your account number ready when placing a call to our technical support department We can be reached by e mail at support supermicro com or by fax at 408 50...

Страница 48: ...e BIOS Question After flashing the BIOS my system does not have video How can I correct this Answer If the system does not have video after flashing your new BIOS it indicates that the flashing proced...

Страница 49: ...t appears when the system is turned on the momentary on off switch must be held for more than four seconds to shut down the system This feature is required to implement the ACPI features on the mother...

Страница 50: ...3 6 SUPER P4DMS 6GM P4DME M User s Manual Notes...

Страница 51: ...res very little electrical power When the computer is turned off a back up battery provides power to the BIOS flash chip enabling it to retain system parameters Each time the computer is powered on th...

Страница 52: ...pressing Delete immediately after turning the system on or 2 When the message shown below appears briefly at the bottom of the screen during the POST Power On Self Test press the Delete key to activa...

Страница 53: ...he correct data Press the Enter key to save the data Phoenix BIOS Setup Utility Main Advanced Security Power Boot Exit System Time 16 19 20 System Date 02 02 02 Legacy Diskette A 1 44 1 25 MB Legacy D...

Страница 54: ...Master Slave and IDE Secondary Master Slave slots Hit Enter to activate the following sub menu screen for detailed options of these items Set the correct configurations accordingly The items included...

Страница 55: ...S will access the IDE Primary Master Device via LBA mode The options are Enabled and Disabled 32 bit I O Selects 32 bit I O operation Options are Enabled and Disabled Transfer Mode Selects the transfe...

Страница 56: ...abled this feature will speed up the POST Power On Self Test routine after the computer is turned on The settings are Enabled and Disabled If Disabled the POST routine will run at normal speed Quiet B...

Страница 57: ...are Enabled and Disabled Legacy USB Support This setting allows you to enable support for Legacy USB devices The settings are Enabled and Disabled Installed OS This setting allows you to select the op...

Страница 58: ...eed of PCI X slots 4 and 5 Options are 33 MHz 66 MHz 100 MHz 133 MHz and Auto uPCI Device Slot 1 uPCI Device Slot 2 uPCI Device Slot 3 uPCI Device Slot 4 uPCI Device Slot 5 uPCI Device Slot 6 Option R...

Страница 59: ...re Disable Primary Secondary and Both uCache Memory Access the submenu for this item to specify one of the following actions for the various sections of cache memory Uncached Write Protect Write Back...

Страница 60: ...are 3F8 2F8 3E8 and 2E8 Interrupt Select the IRQ interrupt request for serial port A Options are IRQ3 and IRQ4 Serial Port B This setting allows you to assign control of serial port B The options are...

Страница 61: ...he IRQ interrupt request for the parallel port Options are IRQ5 and IRQ7 Mode Specify the parallel port mode Options are Output Only Bi directional EPP and ECP DMA Channel Specify the DMA channel Opti...

Страница 62: ...be activated as a result of an ECC error The options are None NMI Non Maskable Interrupt SMI System Management Interrupt and SCI System Control Interrupt SERR Signal Condition This setting specifies...

Страница 63: ...ows you to Enable or Disable hyper threading Enabling hyper threading results in increased CPU performance L3 Cache This setting allows you to Enable or Disable the L3 cache uDMI Event Logging Access...

Страница 64: ...ng will clear all DMI event logs when set to Yes Options are Yes and No uConsole Redirection Access the submenu to make changes to the following settings COM Port Address Specifies to redirect the con...

Страница 65: ...oenix BIOS Setup Utility main menu with the arrow keys You should see the following display Security setting options are displayed by highlighting the setting using the arrow keys and pressing Enter A...

Страница 66: ...en prompted type the Supervisor s password in the dialogue box to set or to change supervisor s password which allows access to BIOS Set User Password When the item Set User Password is highlighted hi...

Страница 67: ...guration and Power Interface power management on your system Options are Yes and No Power Savings This setting sets the degree of power saving for the system The options are Disabled Customized Maximu...

Страница 68: ...Boot PIR Exit Removable Devices CD ROM Drive Hard Drive Item Specific Help F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select4Sub Menu F10 Save and Exit Suspend Tim...

Страница 69: ...d specs of removable devices in the Item Specific Help window CD ROM Drive See details on how to change the order and specs of removable devices in the Item Specific Help window Hard Drive Highlight a...

Страница 70: ...OS Setup options are described in this section Select the Processor s PIR Selects the processor PIR Options are A0h A1h A2h A3h A4h A5h A6h A7h A8h A8h AAh ABh ACh ADh and AEh AFh See the Item Specifi...

Страница 71: ...ta Feature Data Other Data OEM Data uHardware Monitor Logic Highlight this and hit Enter to see monitor data for the following items CPU1 Temperature CPU2 Temperature System Temperature CPU Fan1 Chass...

Страница 72: ...keys You should see the following display All Exit BIOS settings are described in this section Phoenix BIOS Setup Utility Main Advanced Security Power Boot PIR Exit Exit Saving Changes Exit Discardin...

Страница 73: ...ithout saving any changes you may have made Load Setup Defaults Highlight this item and hit Enter to load the default settings for all items in the BIOS Setup These are the safest settings to use Disc...

Страница 74: ...SUPER P4DMS 6GM P4DME M User s Manual 4 24 Notes...

Страница 75: ...er Failed Keyboard controller failed test May require replacing keyboard controller Keyboard locked Unlock key switch Unlock the system to proceed Monitor type does not match CMOS Run SETUP Monitor ty...

Страница 76: ...vious POST did not complete successfully POST loads default values and offers to run Setup If the failure was caused by incorrect values and they are not corrected the next boot will likely fail On sy...

Страница 77: ...Software NMI Failed ServerBIOS2 test error Cannot generate software NMI Non Maskable Interrupt Fail Safe Timer NMI Failed ServerBIOS2 test error Fail Safe Timer takes too long device Address Conflict...

Страница 78: ...essfully tested nnnn kB System RAM Passed Where nnnn is the amount of system RAM in kilobytes successfully tested One or more I2O Block Storage Devices were excluded from the Setup Boot Menu There was...

Страница 79: ...ard Write down and follow the information shown on the screen Press F2 to enter Setup Optional message displayed during POST Can be turned off in Setup PS 2 Mouse PS 2 mouse identified Run the I2O Con...

Страница 80: ...SUPER P4DMS 6GM P4DME M User s Manual A 6 Notes...

Страница 81: ...rite the error in the top left corner of the screen The following is a list of codes that may be written to port 80h Appendix B PhoenixBIOS POST Codes POSTCode Description 02h Verify Real Mode 03h Dis...

Страница 82: ...h Shadow system BIOS ROM 3Ah Auto size cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 41h Initialize extended memory for RomPilot 42h Initialize in...

Страница 83: ...ent 80h Disable onboard Super I O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS232 ports 83h Configure non MCD IDE controllers 84h Detect and install external p...

Страница 84: ...ate QuietBoot optional B6h Check password optional B7h Initialize ACPI BIOS B9h Prepare Boot BAh Initialize SMBIOS BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu B...

Страница 85: ...size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Manager F4h Output one beep F5h...

Страница 86: ...SUPER P4DMS 6GM P4DME M User s Manual B 6 Notes...

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