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3-3

Chapter 3: Troubleshooting

1. Please go through the "Troubleshooting Procedures" and "Frequently

Asked Questions" (FAQ) section in this chapter or see the FAQs on our

web site < http://www.supermicro.com/techsupport.htm > before con-

tacting Technical Support.

2. BIOS upgrades can be downloaded from our web site at

< http://www.supermicro.com/techsupport/download.htm >.

Note: Not all BIOS can be flashed depending on the modifica-

tions to the boot block code.

3. If you still cannot resolve the problem, include the following information

when contacting Supermicro for technical support:

• Motherboard model and PCB revision number

• BIOS release date/version (this can be seen on the initial display when

your system first boots up)

•System configuration

An example of a Technical Support form is on our web site:

http://www.supermicro.com/techsupport/contact_support.htm

4. Distributors: For immediate assistance, please have your account number

ready when placing a call to our technical support department. We can

be reached by e-mail at [email protected] or by fax at (408)

503-8019.

3-3

Frequently Asked Questions

Question: What are the various types of memory that the P3TSSA/

P3TSSR/P3TSSE motherboard can support?

Answer: The P3TSSA/P3TSSR/P3TSSE has three 168-pin DIMM slots that

support up to 512 MB of unbuffered 3.3V SDRAM (registered DIMMs not

supported). ECC memory is not supported. The 133/100 MHz memory bus

fully supports both PC133 and PC100 memory. However, if three DIMM

modules are installed, the memory will run at 100 MHz - even if PC133

memory is used (this is a chipset limitation).

Question: How do I update my BIOS?

Answer: It is recommended that you do not upgrade your BIOS if you are

experiencing no problems with your system. Updated BIOS files are located

on our web site at http://www.supermicro.com. Please check our BIOS

warning message and the info on how to update your BIOS on our web

site. Also, check the current BIOS revision and make sure it is newer than

your BIOS before downloading. Select your motherboard model and down-

Содержание SUPER P3TSSA

Страница 1: ...SUPER P3TSSA SUPER P3TSSR SUPER P3TSSE USER S MANUAL Revision 1 0c SUPER...

Страница 2: ...ILITY TO USE THIS PRODUCT OR DOCUMENTATION EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN PARTICULAR THE VENDOR SHALL NOT HAVE LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED WITH TH...

Страница 3: ...rovides detailed in formation about the chipset Chapter 2 begins with instructions on handling static sensitive devices Read this chapter when you want to install the processor and DIMM memory modules...

Страница 4: ...ut 1 10 SUPER P3TSSE Quick Reference 1 11 Motherboard Features 1 12 815E B Step Chipset System Block Diagram 1 14 1 2 Chipset Overview 1 15 1 3 Special Features 1 16 1 4 PC Health Monitoring 1 16 1 5...

Страница 5: ...rd Wake Up 2 14 SCSI Termination 2 14 LAN1 LAN2 2 14 Watchdog Reset 2 14 2 8 Parallel Port AGP Floppy Hard Disk Drive and SCSI Connections 2 15 Parallel Port Connector 2 15 Floppy Connector 2 16 IDE C...

Страница 6: ...4 1 4 2 BIOS Features 4 2 4 3 Running Setup 4 2 4 4 Advanced Chipset Setup 4 4 4 5 Chipset Setup 4 16 4 6 PCI PnP Setup 4 24 4 7 Power Setup 4 28 4 8 Boot Setup 4 34 4 9 Security Setup 4 36 4 10 Exit...

Страница 7: ...owing items have all been included with your motherboard If anything listed here is damaged or missing contact your retailer One 1 Supermicro Mainboard One 1 ATA100 66 33 ribbon cable for IDE devices...

Страница 8: ...ro com Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support...

Страница 9: ...Chapter 1 Introduction 1 3 SUPER P3TSSA Figure 1 1 SUPER P3TSSA Image...

Страница 10: ...SUPER P3TSSA P3TSSR P3TSSE User s Manual 1 4 SUPER P3TSSR Figure 1 2 SUPER P3TSSR Image...

Страница 11: ...Chapter 1 Introduction 1 5 SUPER P3TSSE Figure 1 3 SUPER P3TSSE Image...

Страница 12: ...RESET IDE LED KEYLOCK SPEAKER USB2 J19 FLOPPY IDE2 IDE1 1 1 J18 FAN2 Chassis Fan WOL FAN3 ICH2 GMCH J35 Parallel Port 1 J37 7 8 J1 J2 BATTERY FAN2 JPWAKE 1 1 LINE OUT LINE IN MIC 12 1 JBT1 BIOS FWH 1...

Страница 13: ...der FAN3 Thermal Control Fan Header GAME Game Port J1 J2 J3 Memory DIMM Slots J18 J19 IDE Hard Disk Drive Connectors JP26 Floppy Disk Drive Connector J29 ATX Power Connector J30 PS 2 Keyboard Mouse J3...

Страница 14: ...N 1 LAN 2 J29 ATX POWER CPU FAN JPWAKE JP12 DIMM0 JP11 DIMM1 DIMM2 JF1 IR PW LED BATTERY CH FAN 1 BLOWER FAN OH FAN J1 J2 J3 PCI 3 AGP 4x PCI 2 PCI 4 PCI 1 ICH2 Ultra III LVD SCSI CH B BIOS FWH JA2 Ul...

Страница 15: ...COM1 COM2 COM1 COM2 Serial Port Connector CPU FAN CPU Fan Header IR Infrared Device Header J1 J2 J3 Memory DIMM Slots J18 J19 IDE Hard Disk Drive Connectors J29 ATX Power Connector J30 PS 2 Keyboard...

Страница 16: ...Processor GMCH J30 KB Mouse USB0 1 COM 1 COM 2 VGA LAN 1 LAN 2 J29 ATX POWER CPU FAN JPWAKE JP12 DIMM0 JP11 DIMM1 DIMM2 JF1 IR PW LED BATTERY CH FAN 1 BLOWER FAN OH FAN J1 J2 J3 PCI 3 AGP 4x PCI 2 PC...

Страница 17: ...Infrared Device Header J1 J2 J3 Memory DIMM Slots J18 J19 IDE Hard Disk Drive Connectors J29 ATX Power Connector J30 PS 2 Keyboard Mouse Ports J35 Parallel Printer Port JF1 Front Control Panel Header...

Страница 18: ...kets are positioned at 25 degrees for use in rackmount systems Chipset Intel 815E B Step Expansion Slots P3TSSA P3TSSR P3TSSE 6 32 bit PCI 4 32 bit PCI 4 32 bit PCI 1 4xAGP Pro 1 4xAGP Pro 1 4xAGP 1 C...

Страница 19: ...MB 2 Fast UART 16550A compatible serial ports 1 EPP ECP Enhanced Parallel Port Extended Capabilities Port 1 each PS 2 mouse and PS 2 keyboard ports 1 infrared port 4 USB ports up to 3 on P3TSSA Other...

Страница 20: ...1 5 Mb sec Pentium III FCPGA CPU IDE Ports PCI Slots 133 100 MHz DIMMs 133 100 MHz Memory Bus AC97 Audio Codec Modem Codec 2x 4x AGP Figure 1 7 815E B Step Chipset System Block Diagram NOTE This is a...

Страница 21: ...upports 4x data transfers and operates at a peak bandwidth of 266 MB sec The MCH host interface bus runs at 133 100 66 MHz I O Controller Hub ICH2 The P3TSSA P3TSSR P3TSSE is based on the 815E B Step...

Страница 22: ...tions systems from the motherboard makes them less sensitive to noise 1 4 PC Health Monitoring This section describes the PC health monitoring features of the SUPER P3TSSA P3TSSR P3TSSE Seven Onboard...

Страница 23: ...sleep mode When in sleep mode the CPU will not run at full power thereby generating less heat CPU Overheat LED and Control This feature is available when the user enables the CPU overheat warning fun...

Страница 24: ...In addition to enabling operating system directed power management ACPI provides a generic system event mechanism for Plug and Play and an oper ating system independent interface for configuration con...

Страница 25: ...red circuitry in the system alive In case the system malfunctions and you want to turn off the power just depress and hold the power button for four seconds The power will turn off and the main power...

Страница 26: ...bility and a processor interrupt sys tem Both UARTs provide legacy speed with baud rates of up to 115 2 Kbps as well as advanced speeds with baud rates of 250 Kbps 500 Kbps or 1 Mbps to support higher...

Страница 27: ...ace which includes support of legacy and ACPI power management through an SMI or SCI function pin It also features auto power management to reduce power consumption The IRQs DMAs and I O space resourc...

Страница 28: ...SUPER P3TSSA P3TSSR P3TSSE User s Manual 1 22 Notes...

Страница 29: ...moving the board from the anti static bag Handle the board by its edges only do not touch its components periph eral chips memory modules or gold contacts When handling chips or modules avoid touching...

Страница 30: ...ssors at 100 66 MHz front side bus speeds Lift the lever on the FCPGA socket and install with the notched corner of the processor oriented with pin 1 Fully seat the processor into the socket and then...

Страница 31: ...a variety of mounting fasteners made of metal or plastic Although a chassis may have both types metal fasteners are the most highly recommended because they ground the motherboard to the chassis For t...

Страница 32: ...he desired system memory 2 Insert each DIMM module vertically into its slot Pay attention to the two notches along the bottom of the module to prevent inserting the DIMM incorrectly 3 Gently press dow...

Страница 33: ...Burgundy Game Port Gold COM1 Port Turquoise Keyboard Purple Mouse Green USB Ports Figure 2 3a I O Port Locations P3TSSA VGA Monitor Port Blue Top View of DIMM Slot Release Tab Release Tab To Remove Us...

Страница 34: ...nitions for JF1 J50 on the P3TSSR P3TSSE are provided below Refer to Sections 2 6 and 2 7 for the pin definitions of JF1 JF2 on the P3TSSA Figure 2 4 Front Control Panel Connectors Speaker IR Conn Pow...

Страница 35: ...ready to connect the cables Attach an ATX power supply cable to J29 by aligning the tabs on both connec tors See Table 2 1 for the pin definitions of an ATX power sup ply connector Table 2 1 ATX Power...

Страница 36: ...e LED The hard drive LED are located on pins 1 4 of JF1 Attach the hard drive LED cable to pins 1 and 2 See Table 2 5 for pin definitions P3TSSA Pin Number 12 13 Definition Ground Reset T able 2 4 Res...

Страница 37: ...initions J30 Pin Number 1 2 3 4 5 6 Definition Data NC Ground VCC Clock NC Universal Serial Bus USB Two Universal Serial Bus ports USB0 and USB1 are located on the motherboard backplane See Table 2 9...

Страница 38: ...11 for pin defini tions You must enable the LAN Wake Up setting in BIOS to use this function You must also have a LAN card with a Wake on LAN connector and cable Serial Ports Two connectors for the C...

Страница 39: ...itions Pin Number 1 2 Definition Intrusion Input Ground Table 2 14 Chassis Intrusion Pin Definitions JL1 Fan Headers The CPU chassis and thermal control fan headers are desig nated CPU FAN FAN2 Chassi...

Страница 40: ...only Connector Pins Jumper Cap Setting Pin 1 2 short Front Side Bus Speed The FSB speed is set with JP11 and JP12 Table 2 17 displays the settings for these two jumpers The CPU speed can also be chang...

Страница 41: ...ower cord from the system before clearing CMOS Note For an ATX power supply you must completely shut down the system remove the AC power cord then use JBT1 to clear CMOS Replace JBT1 back to the pin 1...

Страница 42: ...I connectors The normal default position is open to enable SCSI termination See Table 2 22 for jumper settings Jumper Position Open Closed Definition Enabled Disabled T able 2 22 SCSI T erm ination Ju...

Страница 43: ...to support two drives This special cable should be used to take advantage of the speed this new technology offers The blue connector connects to the onboard IDE connector inter face and the other con...

Страница 44: ...Drive Select B 14 Drive Select A 16 Motor Enable 18 DIR 20 STEP 22 W rite Data 24 W rite Gate 26 Track 00 28 W rite Protect 30 Read Data 32 Side 1 Select 34 Diskette T able 2 26 Floppy Connector Pin...

Страница 45: ...D REQ I O DB 8 DB 9 DB 10 DB 11 Connector Contact Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 Signal Names DB 12 DB 13 DB 14 DB 15 DB P1 DB 0 DB...

Страница 46: ...otherboard For AGP Pro cards you should remove the orange sticker covering one end of the slot For other cards leave this sticker in place and make sure your card does not plug into the section it cov...

Страница 47: ...the icons showing a hand writing on paper to view the readme files for each item Click the tabs to the right of these in order from top to bottom to install each item one at a time After installing e...

Страница 48: ...the keyboard and mouse 3 Remove all add on cards 4 Install a CPU making sure it is fully seated and connect the chassis speaker and the power LED to the motherboard Check all jumper settings as well...

Страница 49: ...wing steps Also note that as a motherboard manufacturer Supermicro does not sell directly to end users so it is best to first check with your distributor or reseller for troubleshooting services They...

Страница 50: ...t number ready when placing a call to our technical support department We can be reached by e mail at support supermicro com or by fax at 408 503 8019 3 3 Frequently Asked Questions Question What are...

Страница 51: ...video after flashing your new BIOS it indicates that the flashing procedure failed To remedy this first clear CMOS per the instructions in this manual and retry the BIOS flashing proce dure If you sti...

Страница 52: ...designed to work correctly while shar ing IRQs See Table 3 1 below for details on shared IRQs Table 3 1 Shared IRQs P3TSSA PCI 1 shares an IRQ with PCI 5 the AGP Pro slot and onboard VGA PCI 2 shares...

Страница 53: ...ation misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Question I installed my microphone correctly but I can t recor...

Страница 54: ...back up battery provides power to the BIOS ROM enabling it to retain the system parameters Each time the computer is powered on the computer is then configured with the values stored in the BIOS ROM...

Страница 55: ...th Monitoring chips When a failure occurs in a monitored activity AMIBIOS can sound an alarm and display a message The PC Health Monitoring chips monitor CPU temperature Additional temperature sensors...

Страница 56: ...t section is described in detail to illustrate how to navigate through the menus Note Items displayed in gray are preset and cannot be selected The Main BIOS Setup Menu Press the DEL key during the PO...

Страница 57: ...such as SuperIO Configuration to go to the sub screen for that item Advanced BIOS Setup options are displayed by highlighting the option using the arrow keys All Advanced BIOS Setup options are descri...

Страница 58: ...ure threshold that when exceeded will trigger the overheat warning alarm The rest of the Health Monitor menu lists various voltages and temperatures as they are currently being measured These include...

Страница 59: ...8 IRQ3 BIOS SETUP UTILITY Advanced Configure Nat317Serial Port s and Parallel P Serial Port1 Address Serial Port2 Address Serial Port2 Mode Parallel Port Address Parallel Port Mode ECP Mode DMA Channe...

Страница 60: ...l Port Mode This option specifies the parallel port mode The settings for this item in clude Normal Bi directional EPP and ECP ECP Mode DMA Channel This option allows the user to set the setting for t...

Страница 61: ...ng lost unexpectedly The settings are Always Off if the sys tem loses power unexpectedly the computer system will keep power off until the power button is pressed Always On if the system loses power u...

Страница 62: ...settings include Disabled and Auto Disabled This option prevents the BIOS from using Multi Sector Transfer on the specified channel The data to and from the device will occur one sector at a time Auto...

Страница 63: ...abled to enable or disable the 32 bit Data Transfer function Select Auto to auto detect the 32 bit Data Transfer function ARMD Emulation This option is used to select the emulation used when configuri...

Страница 64: ...88 MB 3 1 2 Floppy B Use this option to specify which of floppy drive you have installed in the B drive The settings are Disabled 360 KB 5 1 4 1 2 MB 5 1 4 720 KB 3 1 2 1 44 MB 3 1 2 and 2 88 MB 3 1 2...

Страница 65: ...tions this setting should not be changed Slow This sets the rate the computer repeats a key to under 8 times per second Boot Settings Configuration Quick Boot This option allows the BIOS to skip certa...

Страница 66: ...for user intervention This setting should be used if there is a known reason for a BIOS error to appear An example would be a system administrator must remote boot the system The computer system does...

Страница 67: ...is option allows the computer system to use the internal CPU L1 cache as Write Back cache Write Back cache is faster than Write Through cache Write Back cache is a caching method in which modification...

Страница 68: ...escribed on the following pages The screen is shown below ECC Event Logging This option Enables or Disables the logging of ECC events The events logged by AMIBIOS are post errors such as a bad BIOS fl...

Страница 69: ...g allows the BIOS to select the primary video device at bootup Inter nal This setting allows the onboard video display adapter to be the primary videodevice at bootup External PCI This setting allows...

Страница 70: ...are 64 MB and 32 MB Display VBIOS Message This option allows the BIOS to display VBIOS messages The settings are Enabled or Disabled Internal Graphics Scaling This option allows the Internal Graphics...

Страница 71: ...lows the paging mode controls to be adjusted to either Close or Open RAS to CAS Latency Override The RAS to CAS Override is adjusted with this option The settings are Disabled and Enabled Disabled Thi...

Страница 72: ...Memory Frequency This option allows the system memory frequency to be adjusted The set tings are 100 MHz for PC100 memory 133 MHz for PC133 memory and Auto which allows the system memory frequency to...

Страница 73: ...CI to ISA in a 160 pin MQFP chipset This chipset is called an Intel Moon ISA or Intel MISA This chipset is used to connect ISA devices to computers that do not have a physical ISA slot The best exampl...

Страница 74: ...ontroller The settings for this option are Enabled and Disabled Sound Blaster Decode This option is for adjusting the Sound Blaster Decode The settings are Disabled 220h 233h 240h 253h 260h 273h and 2...

Страница 75: ...plications to be able to read the CPU serial number from your CPUs Note If the CPU is a Intel Celeron Processor then this selection will be grayed out Intel Celeron Processors do not contain a process...

Страница 76: ...hadow C400 16k Shadow C800 16k Shadow CC00 16k Shadow D000 16k Shadow D400 16k Shadow D800 16k Shadow DC00 16k Shadow These options specify how the 16 KB of video ROM at each of the above addresses is...

Страница 77: ...PCI PnP Setup from the AMIBIOS Setup main menu All PCI PnP options are described in this section The PCI PnP Setup screen is shown below BIOS SETUP UTILITY Main Advanced Chipset PCIPnP Power Boot Secu...

Страница 78: ...I IDE BusMaster The settings for this option are Disabled and Enabled This option is only available on non Microsoft Operating Systems OffBoard PCI ISA IDE Card This option specifies which PCI slot ha...

Страница 79: ...ds or mice and if found allows them to be utilized during boot and while using DOS PCI Slot1 IRQ Preferrence PCI Slot2 IRQ Preferrence PCI Slot3 IRQ Preferrence PCI Slot4 IRQ Preferrence The settings...

Страница 80: ...y PCI PnP devices Reserved means the specified DMA chan nel is reserved for use by Legacy ISA devices Reserved Memory Size This option specifies the size of a memory area to be reserved for Legacy ISA...

Страница 81: ...S3 Resume Power Management APM Standby Time Out Suspend Power Saving Suspend Time Out Power Button Mode AfterG3 Enable Green PC Monitor Power State Video Power Down Mode Hard Disk Power Down Mode Hard...

Страница 82: ...figuration and Power Interface specification STR allows a properly configured system to go into a low power state while saving information to main memory about the system s configuration open applicat...

Страница 83: ...d S1 The C2 setting allows the CPU microprocessor to be put in a low power state In this state incom ing interrupts wake up the CPU microprocessor to process them I O APIC S1 allows the system to ente...

Страница 84: ...Minutes This option specifies the length of hard disk inactivity time that should expire before entering the power conserving state specified in the previous set ting The settings include Disabled and...

Страница 85: ...erate a SCI that notifies the operating system that the event has occurred SMI is an acronym for System Management Interrupt This is considered to be Legacy mode It is used to log interrupt events to...

Страница 86: ...to a real time clock wake up Input the hour and minutes as desired AC97 Logic Resume 370SSA 370SSM This allows you to wake up the system from an AC97 modem The settings for this option Disabled and En...

Страница 87: ...settings for this option Disabled and Enabled BIOS SETUP UTILITY Main Advanced Chipset PCIPnP Power Boot Security Exit Boot Device Priority Hard Disk Drives Removable Devices ATAPI CDROM Drives Selec...

Страница 88: ...ally on your system Removeable Devices Use this screen to view the removeable devices that have been auto de tected or entered manually on your system ATAPI CDROM Drives Use this screen to view the AT...

Страница 89: ...d The Supervisor and User passwords activate two different levels of password security If you select Password Support you are prompted for a 1 6 character password Type the password on the keyboard Th...

Страница 90: ...ge a user password that was entered previ ously Clear User Password Use this option to clear the user password so that it is not required to be entered when the system boots up Boot Sector Virus Prote...

Страница 91: ...m setup with saving the changes Select Screen Select Item Enter Go to Sub Screen F1 General Help F10 Save and Exit ESC Exit V02 03 C Copyright 1985 2000 American Megatrends Inc Exit Saving Changes Hig...

Страница 92: ...m features Load Failsafe Defaults Highlighting this setting and then pressing the Enter key provides the safest set of parameters for the system Use them if the system is behav ing erratically Discard...

Страница 93: ...SUPER P3TSSA P3TSSR P3TSSE User s Manual 4 40 Notes...

Страница 94: ...screen Fatal errors are those which will not allow the system to continue the boot up procedure If a fatal error occurs you should consult with your system manufacturer for possible repairs These fat...

Страница 95: ...The BIOS cannot switch to protected mode 7 beeps Processor exception interrupt error The CPU generated an exception interrupt 8 beeps Display memory read write error The system video adapter is eithe...

Страница 96: ...he initialization code checksum will be verified D1h Initializing the DMA controller performing the keyboard controller BAT test starting memory refresh and entering 4 GB flat mode next D3h Starting m...

Страница 97: ...ooking for a floppy diskette in drive A Reading the first sector of the diskette Efh A read error occurred while reading the floppy drive in drive A F0h Next searching for the AMIBOOT ROM file in the...

Страница 98: ...the BAT command to the keyboard controller 0Eh The keyboard controller BAT command result has been verified Next performing any necessary initialization after the keyboard controller BAT command test...

Страница 99: ...initialization system static output devices will be done next if present See the last page for additional information 2Eh Completed post video ROM test processing If the EGA VGA controller is not fou...

Страница 100: ...found and verified Checking for a soft reset and clearing the memory below 1 MB for the soft reset next If this is a power on situation going to checkpoint 4Eh next 4Ch The memory below 1 MB has been...

Страница 101: ...source enabling is in progress 80h The keyboard test has started Clearing the output buffer and checking for stuck keys Issuing the keyboard reset command next 81h A keyboard reset error or stuck key...

Страница 102: ...The floppy drive controller has been configured Configuring the hard disk drive controller next 95h Initializing the bus option ROMs from C800 next See the last page of this chapter for additional inf...

Страница 103: ...typematic rate is set Programming the memory wait states next A5h Memory wait state programming is over Clearing the screen and enabling parity and the NMI next A7h NMI and parity enabled Performing...

Страница 104: ...point is the system BIOS checkpoint where control is passed to the different bus routines The high byte of checkpoint indicates that the routine is being executed in different buses High Byte The high...

Страница 105: ...SUPER P3TSSA P3TSSR P3TSSE User s Manual B 10 Notes...

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