3-3
Chapter 3: Troubleshooting
3. If you've followed the instructions above to troubleshoot your system, and still
cannot resolve the problem, then please contact Supermicro's technical support
and provide them with the following information:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
(http://www.supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at [email protected], by phone at:
(408) 503-8000, option 2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer:
The PDSMA+/PDSMA-E+ supports up to 8 GB of
unbuffered
, ECC/
Non-ECC
DDR2-677/533, two-way interleaved or non-interleaved SDRAM. See
Section 2-4 for details on installing memory.
Question: How do I update my BIOS?
Answer:
It is recommended that you
do not
upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS files are located
on our web site at
http://www.supermicro.com/support/bios/
. Please check our
BIOS warning message and the information on how to update your BIOS on our
web site. Select your motherboard model and download the BIOS (.rom) file to
your computer. Also, check the current BIOS revision and make sure that it is
newer than your BIOS before downloading. You may choose the zip file or the
.exe file. If you choose the zipped BIOS file, please unzip the BIOS file onto a
bootable device or a USB pen/thumb drive. To flash the BIOS, run the batch
file named "flash.bat" with the new BIOS .rom file from your bootable device or
USB pen/thumb drive. Use the following format:
F:\> flash xxxxxxxx.rom <Enter>
Note:
Be sure to insert a space immediately after "flash" and use only the file
named “flash.bat” to update the BIOS.
When completed, your system will automatically reboot. If you choose the .exe
file, please run the .exe file under Windows to create the BIOS flash floppy disk.
Insert the floppy disk into the system you wish to flash the BIOS. Then, boot
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