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3-3

Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note

that as a motherboard manufacturer, we do not sell directly to end-users, so it is

best to fi rst check with your distributor or reseller for troubleshooting services. They

should know of any possible problem(s) with the specifi c system confi guration that

was sold to you.

Please review the ‘Troubleshooting Procedures’ and 'Frequently Asked Ques-

tions' (FAQs) sections in this chapter or see the FAQs on our web site before

contacting Technical Support.

BIOS upgrades can be downloaded from our web site.

Note:

Not all BIOS

can be fl ashed depending on the modifi cations to the boot block code.

If you still cannot resolve the problem, include the following information when

contacting us for technical support:

Motherboard model and PCB revision number

•

BIOS release date/version (this can be seen on the initial display when your

•

system fi rst boots up)

System confi guration

•

An example of a Technical Support form is posted on our web site.

Distributors: For immediate assistance, please have your account number ready

when contacting our technical support department by e-mail.

3-3 Frequently

Asked

Questions

Question: What type of memory does my motherboard support?

Answer:

The H8DA6+/I+(-F) supports up to 128 GB of DDR2-800/667/533/400

registered ECC SDRAM (or 64 GB with a single CPU installed). Both single and

dual channel confi guratiosn are supported. See Section 2-4 for details on installing

memory and refer to the Supermicro website for tested memory as a reference.

Question: How do I update my BIOS?

Answer:

It is recommended that you

not

upgrade your BIOS if you are not

experiencing problems with your system. Updated BIOS fi les are located on our

web site. Please check our BIOS warning message and the information on how to

update your BIOS on our web site. Also, check the current BIOS revision and make

sure it is newer than your current BIOS before downloading.

Содержание H8DA6+

Страница 1: ...SUPER H8DA6 H8DA6 F H8DAI H8DAI F USER S MANUAL Revision 1 0c...

Страница 2: ...of any such disputes Super Micro s total liability for all claims will not exceed the price paid for the hardware product FCC Statement This equipment has been tested and found to comply with the limi...

Страница 3: ...eatures specifications and performance of the motherboard and provides detailed information about the chipset Chapter 2 begins with instructions on handling static sensitive devices Read this chapter...

Страница 4: ...2 1 Static Sensitive Devices 1 Precautions 1 Unpacking 1 2 2 Processor and Heatsink Installation 2 2 3 Mounting the Motherboard into a Chassis 4 2 4 Installing Memory 5 2 5 PCI Expansion Cards 6 2 6...

Страница 5: ...ettings 15 Explanation of Jumpers 15 CMOS Clear 15 I2C to PCI Express Slot 16 Watch Dog Enable Disable 16 TPM Support Enable 16 VGA Enable Disable 16 SAS Enable Disable 16 LAN Enable Disable 17 Compac...

Страница 6: ...s 1 Before Power On 1 No Power 1 No Video 2 Memory Errors 2 Losing the System s Setup Configuration 2 3 2 Technical Support Procedures 3 3 3 Frequently Asked Questions 3 3 4 Returning Merchandise for...

Страница 7: ...following items have all been included with your motherboard If anything listed here is damaged or missing contact your retailer One 1 H8DA6 I F serverboard either H8DA6 F H8DA6 H8DAi F or H8DAi One 1...

Страница 8: ...ress Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Te...

Страница 9: ...Chapter 1 Introduction 1 3 Figure 1 1 H8DA6 I F Serverboard Image Note The H8DAi F serverboard does not have onboard SAS support integrated...

Страница 10: ...FAN8 FAN7 FAN4 FAN3 FAN2 FAN1 JL1 JL2 JI2C2 JI2C1 JOH1 1 JCF1 SLOT3 PCI E 2 0 X16 SLOT2 PCI 33MHz SLOT1 PCI E 2 0 X16 AUDIO FP CD in 1394_2 1394_1 KB MOUSE IPMI_LAN USB0 1 CPU1 DIMM1B CPU1 DIMM1A CPU1...

Страница 11: ...HD Mode JPG1 VGA Enable Disable Pins 1 2 Enabled JPI1 IEEE 1394 Firewire Enable Pins 1 2 Enabled JPL LAN Enable Disable Pins 1 2 Enabled JPS1 SAS Controller Enable Disable Pins 1 2 Enabled JPT1 Truste...

Страница 12: ...IMRRAKEY 2008 LSI Connector JL1 Chassis Intrusion Header JOH1 Overheat Warning Header JPI2C Power I2 C Header JPW1 24 pin Main ATX Power Connector JPW2 3 12V 8 pin CPU Power Connectors JSMB1 SMBus Sy...

Страница 13: ...2 4 before installing memory and our web site for recommended DIMMs Chipset Two AMD SR5690 and one AMD SP5100 chipsets Expansion Slots Four 4 PCI Express x16 Gen 2 slots Two 2 PCI Express x4 in x8 Ge...

Страница 14: ...upport with AOC IMRRAKEY 2008 LSI key Two 2 IEEE 1394 single ports w header Two 2 Fast UART 16550 compatible serial port one header and one port Ten 10 USB Universal Serial Bus 2 0 ports 6x rear 2x he...

Страница 15: ...GHz W83795G DIMM 3B DIMM 4B DIMM 3B DIMM 4A 128 bit Data 16 bit ECC DIMM 2A DIMM 1A DIMM 2B DIMM 3A DIMM 4A DIMM 2A DIMM 1A DDR2 533 667 800 PCI E GEN2 X16 Slot 1 PCI E GEN2 X4 SAS Controller LSI 2008...

Страница 16: ...gh speed low latency point to point link that was designed to increase the communication speed by a factor of up to 48x between integrated circuits This is done partly by reducing the number of buses...

Страница 17: ...able 1 5 Power Configuration Settings This section describes the features of your motherboard that deal with power and power settings Microsoft OnNow The OnNow design initiative is a comprehensive sys...

Страница 18: ...pt to a minimum and users are not interrupted The motherboard has a 3 pin header WOL to connect to the 3 pin header on a Network Interface Card NIC that has WOL capability Wake On LAN must be enabled...

Страница 19: ...one of which supports serial infrared communication Each UART in cludes a 16 byte send receive FIFO a programmable baud rate generator complete modem control capability and a processor interrupt syst...

Страница 20: ...1 14 H8DA6 I F Serverboard User s Manual Notes...

Страница 21: ...its components peripheral chips memory modules or gold contacts When handling chips or modules avoid touching their pins Put the motherboard and peripherals back into their antistatic bags when not i...

Страница 22: ...a chassis Install the processor s and the heatsink s 1 Install the serverboard in the chassis 2 Install the memory and add on cards 3 Finally connect the cables and install the drivers 4 Installing t...

Страница 23: ...any pins of the socket which may damage the CPU and or the socket With the CPU inserted into the socket 4 inspect the four corners of the CPU to make sure that it is properly installed and flush with...

Страница 24: ...hat can support a board 1 of 13 68 x 13 05 in size It was designed to be used in a Supermicro SC747 or 2U above chassis systems Make sure that the I O ports on the motherboard align with their respect...

Страница 25: ...recommended that you remove the power cord from the system before installing or changing memory modules Please refer to our web site for memory that has been tested on the H8DA6 I F serverboard Suppo...

Страница 26: ...the chassis remove the PCI slot shield 6 Slide the add on card into the riser card and attach the add on card bracket 7 in place of the PCI slot shield Secure the add on card by closing the PCI slot s...

Страница 27: ...s front control panel connectors See Figure 2 3 for the pin definitions of the various connectors Refer to Section 2 6 for details Figure 2 3 JF1 Front Control Panel Header JF1 NMI x key Vcc Vcc Vcc V...

Страница 28: ...n the computer chassis See the table on the right for pin definitions PW_ON Connector The PW_ON connector is on pins 1 and 2 of JF1 This header should be connected to the chassis power button See the...

Страница 29: ...s for LAN1 are on pins 11 and 12 of JF1 Attach LAN LED cables to display network activity See the table on the right for pin definitions Power On LED The Power On LED connector is located on pins 15 a...

Страница 30: ...Headers Pin Definitions USB2 3 USB2 Pin Definition USB3 Pin Definition 1 5V 1 5V 2 PO 2 PO 3 PO 3 PO 4 Ground 4 Ground 5 Key 5 NC Fan Header Pin Definitions Pin Definition 1 Ground 2 12V 3 Tachometer...

Страница 31: ...ee the table on the right for pin definitions SMBus Header Pin Definitions SMBus Pin Definition 1 Data 2 Ground 3 Clock 4 No Connection SGPIO The T SGPIO1 T SGPIO2 Serial General Purpose Input Output...

Страница 32: ...use KB VCC 5V 5 KB Clock 5 Mouse Clock 6 No Connec tion 6 No Connec tion VCC with 1 5A PTC current limit Power LED Speaker On the JD1 header pins 1 3 are used for power LED indication and pins 4 7 are...

Страница 33: ...r CD1 and a 10 pin Front Panel Audio header J138 are also located on the motherboard These headers allow you to use the onboard sound for audio CD playback Connect an audio cable from your CD drive to...

Страница 34: ...on Pin Definition 1 PTPAO 2 PTPAO 3 GND 4 GND 5 PTPB1 6 PTPB1 7 PWR 1394 8 PWR 1394 10 ZY 1394_2 Pin Definitions Pin Definition Pin Definition 1 PTPAO 2 PTPAO 3 GND 4 GND 5 PTPB1 6 PTPB1 7 PWR 1394 8...

Страница 35: ...On two pin jumpers Closed means the jumper is on and Open means the jumper is off the pins Connector Pins Jumper Setting 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS which will also clear any pa...

Страница 36: ...n freezes the system Jumping pins 1 2 will have WD reboot the system if a program freezes Jumping pins 2 3 will generate a non maskable interrupt for the program that has frozen See the table on the r...

Страница 37: ...le to JWF1 first Refer to the board layout below for the location Compact Flash Card Master Slave Select JCF1 Jumper Setting Definition Open Slave Secondary Closed Master Primary Audio Mode Select Jum...

Страница 38: ...ght Color Status Definition Link Left Green Solid 100 Mb s Activity Right Amber Blinking Active BMC Heartbeat DP5 LED Settings Color Status Definition Green Blinking BMC Normal Off Off Not functioning...

Страница 39: ...ata 5 8 Host Data 10 9 Host Data 4 10 Host Data 11 11 Host Data 3 12 Host Data 12 13 Host Data 2 14 Host Data 13 15 Host Data 1 16 Host Data 14 17 Host Data 0 18 Host Data 15 19 Ground 20 Key 21 DRQ3...

Страница 40: ...at the hardware is set up you must install the operating system and the SATA RAID drivers if you wish to use RAID with your SATA drives The installation procedure differs depending on whether you wish...

Страница 41: ...m A display as 1 shown in Figure 2 6 will appear Click on the icon labeled Build Driver Diskettes and Manuals and follow the 2 instructions to create a floppy disk with the driver on it Once it s been...

Страница 42: ...Enter key Once in the submenu scroll down to OnChip SATA Type and choose the RAID option see Figure 2 4 Hit the Esc key twice and scroll to the Exit menu Select Save Changes 4 and Exit and hit enter...

Страница 43: ...installation CD in the CD ROM drive restart the 1 system When you see the prompt hit the F6 key to enter Windows setup 2 Eventually a blue screen will appear with a message that begins Windows 3 could...

Страница 44: ...is display does not appear click on the My Computer icon and then on the icon representing your CD ROM drive Finally double click on the S Setup icon Click the icons showing a hand writing on paper to...

Страница 45: ...nformation such as CPU temperature system voltages and fan status See the Figure below for a display of the Supero Doctor III interface Note The default User Name and Password for SuperDoctor III is A...

Страница 46: ...e at ftp ftp supermicro com utility Supero_Doctor_III You can also download the Super Doctor III User s Guide at http www supermicro com PRODUCT Manuals SDIII UserGuide pdf For Linux we recommend that...

Страница 47: ...our power supply 2 Make sure that no short circuits exist between the motherboard and chassis 3 Disconnect all cables from the motherboard including those for the keyboard 4 and mouse Remove all add o...

Страница 48: ...alled 1 You should be using registered ECC DDR 2 memory see next page Also 2 it is recommended that you use the same memory type and speed for all DIMMs in the system See Section 2 4 for memory detail...

Страница 49: ...se date version this can be seen on the initial display when your system first boots up System configuration An example of a Technical Support form is posted on our web site Distributors For immediate...

Страница 50: ...ve instant off capabilities as long as the BIOS has control of the system When the Standby or Suspend feature is enabled or when the BIOS is not in control such as during memory count the first screen...

Страница 51: ...uch as F1 F2 etc Each main BIOS menu option is described in this manual The Main BIOS screen has two main frames The left frame displays all the options that can be configured Grayed out options canno...

Страница 52: ...ys to move between fields The date must be entered in DAY MM DD YYYY format The time is entered in HH MM SS format Please note that time is in a 24 hour format For example 5 30 A M appears as 05 30 00...

Страница 53: ...ide Restore on AC Power Loss This setting allows you to choose how the system will react when power returns after an unexpected loss of power The options are Power Off Power On and Last State Interrup...

Страница 54: ...or Disable the AMD Power Now feature Power Cap This setting is used to describe and set the highest performance P state in the operating system Options include P state 0 P state 1 P state 3 and P stat...

Страница 55: ...rleaving memory scheme when this function is supported by the processor The options are Disabled Address Bits 6 Address Bits 12 XOR of Address Bits 20 16 6 and XOR of Address Bits 20 16 9 MemClk Trist...

Страница 56: ...emory errors automati cally maintaining system integrity Options are Enabled or Disabled DRAM Scrub Redirect This setting allows the system to correct DRAM ECC errors immediately when they occur even...

Страница 57: ...Manual DRAM Timing Mode This setting specifies the DRAM timing mode Options are Auto and DCT0 DCT1 and Both Alternate VID Specify the alternate VID while in low power states Options are Auto and vario...

Страница 58: ...B and 1 GB HD Audio Azalia Device This setting allows you to enable or disable your HD Audio Azalia device Options include Enabled Disabled and Auto Frontside Audio Mode Use this setting to set the fr...

Страница 59: ...dary Third Fourth IDE Master Slave Type This selects the type of device connected to the system Options include Auto CD DVD Not Installed and ARMD LBA Large Mode LBA Logical Block Addressing is a meth...

Страница 60: ...g generally works with all hard disk drives manufactured after 1999 For other disk drives such as IDE CD ROM drives check the specifications of the drive DMA Mode Selects the DMA Mode Options are Auto...

Страница 61: ...rdering This setting determines which kind of option ROM activates before another Options are Onboard First or Add On First PCI Slot 1 7 Optrom Use these settings to Enable or Disable the OPROM Option...

Страница 62: ...n 1 38400 8 n 1 19200 8 n 1 and 09600 8 n 1 Flow Control Selects the flow control to be used for console redirection Options are None Hardware and Software Redirection After BIOS POST Options are Dis...

Страница 63: ...l speed 12V The options are Full Speed FS Performance PF Balanced BL and Energy Saving ES FAN1 Speed through FAN8 Reading The speeds of the onboard fans in rpm are displayed here Other items in the su...

Страница 64: ...ted Computing TCG TPM Support This setting allows you to enable or disable TPM TCG TPM 1 1 1 2 support in the BIOS Optiosn are Yes or No IPMI Configuration This menu shows static information about the...

Страница 65: ...key to modify the parameter and enter the Gateway Address The Gateway address and current Gateway address in the BMC are shown MAC Address Push a number key to modify the parameter and enter the MAC...

Страница 66: ...rity Setup screen Select Disabled to deactivate the Boot Sector Virus Protection Select Enabled to enable boot sector protection When Enabled AMI BIOS displays a warning when any program or virus issu...

Страница 67: ...reboot the computer Select Discard Changes and Exit from the Exit menu and press Enter Discard Changes Select this option and press Enter to discard all the changes and return to AMI BIOS Utility Prog...

Страница 68: ...4 18 H8DA6 I F Serverboard User s Manual Notes...

Страница 69: ...should consult with your system manufacturer for possible repairs These fatal errors are usually communicated through a series of audible beeps The numbers on the fatal error list on the following pa...

Страница 70: ...A 2 H8DA6 I F Serverboard User s Manual Notes...

Страница 71: ...itialization code checksum will be verified D1h Initializing the DMA controller performing the keyboard controller BAT test starting memory refresh and entering 4 GB flat mode next D3h Starting memory...

Страница 72: ...ooking for a floppy diskette in drive A Reading the first sector of the diskette Efh A read error occurred while reading the floppy drive in drive A F0h Next searching for the AMIBOOT ROM file in the...

Страница 73: ...e Initialize CMOS RAM in every boot AMIBIOS POST option was set in AMIBCP or the End key was pressed 12h Next disabling DMA controllers 1 and 2 and interrupt controllers 1 and 2 13h The video display...

Страница 74: ...ch is on Initializing data to check memory wraparound at 0 0 next 45h Data initialized Checking for memory wraparound at 0 0 and finding the total system memory size next 46h The memory wraparound tes...

Страница 75: ...lar buffer next 83h The command byte was written and global data initialization has completed Checking for a locked key next 84h Locked key checking is over Checking for a memory size mismatch with CM...

Страница 76: ...rs next A3h The soft error display has completed Setting the keyboard typematic rate next A4h The keyboard typematic rate is set Programming the memory wait states next A5h Memory wait state programmi...

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