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Chapter 7: Troubleshooting and Support

No Video

1. If the power is on but you have no video, remove all the add-on cards and cables.

2. As you try to power up the system, note any beep codes.

System Boot Failure

If the system does not display POST (Power-On-Self-Test) or does not respond after the
power is turned on, check the following:
Turn on the system with only one DIMM module installed. If the system boots, check for bad
DIMM modules or slots by following the Memory Errors Troubleshooting procedure below.

Memory Errors

1. Make sure that the DIMM modules are properly and fully installed.

2.

Confirm that you are using the correct memory. Also, it is recommended that you use the

same memory type and speed for all DIMMs in the system. See Section 3.3 for memory
details.

3. Check for bad DIMM modules or slots by swapping modules between slots and noting the

results.

4. Check the power supply voltage 115V/230V switch.

Losing the System Setup Configuration

1. Make sure that you are using a high quality power supply. A poor quality power supply may

cause the system to lose the CMOS setup information. .

2. The battery on your motherboard may be old. Check to verify that it still supplies ~3VDC.

If it does not, replace it with a new one.

3.

If the above steps do not fix the setup configuration problem, contact your vendor for repairs.

When the System Becomes Unstable

If the system becomes unstable during or after OS installation, check the following:

1. CPU/BIOS support: Make sure that your CPU is supported and that you have the latest

BIOS installed in your system.

2. Memory support: Make sure that the memory modules are supported by testing the modules

using memtest86 or a similar utility.

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Содержание SuperServer SSG-540P-E1CTR45H

Страница 1: ...USER S MANUAL Revision 1 0 SuperServer SSG 540P E1CTR45L SSG 540P E1CTR45H ...

Страница 2: ...Class A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be require...

Страница 3: ...duct drivers and utilities https www supermicro com wdl Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support team at support supermicro com This manual may be periodically updated without notice Please check the Supermicro website for possible updates to the manual revision level Secure Data Deletion A secure data de...

Страница 4: ...iagram 20 Chapter 2 Server Installation 2 1 Overview 21 2 2 Unpacking the System 21 2 3 Preparing for Setup 21 Choosing a Setup Location 21 Rack Precautions 22 Server Precautions 22 Rack Mounting Considerations 22 Ambient Operating Temperature 22 Airflow 23 Mechanical Loading 23 Circuit Overloading 23 Reliable Ground 23 2 4 Installing the Rails 24 Identifying the Rails 24 Releasing the Inner Rail ...

Страница 5: ...sor Carrier Assembly from the PHM 40 Removing the Processor from the Carrier Assembly 41 3 4 Memory 42 Memory Support 42 Memory Population Guidelines 44 Guidelines Regarding Mixing DIMMs 44 DIMM Construction 44 Memory Population Sequence 44 Installing Memory 45 3 5 Motherboard Battery 46 3 6 Storage Drives 47 Adding or Replacing Main Storage Drives 48 Hot Swap for NVMe Drives 50 Checking the Tempe...

Страница 6: ...ements and Restrictions 71 Supported SSDs and Operating Sytems 71 Additional Information 72 Hardware Key 72 Configuring NVMe RAID Manually 73 Status Indications 78 Hot Swap Drives 78 Hot unplug 78 Hot plug 78 Related Information Links 78 6 6 Installing the Cable Management Arm 79 Chapter 7 Troubleshooting and Support 7 1 Information Resources 84 Website 84 Direct Links for the SSG 540P E1CTR45 L H...

Страница 7: ... CMOS Clear 90 7 6 BMC Reset 90 7 7 Where to Get Replacement Components 91 7 8 Reporting an Issue 91 Technical Support Procedures 91 Returning Merchandise for Service 91 Vendor Support Filing System 92 7 9 Feedback 92 7 10 Contacting Supermicro 93 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications ...

Страница 8: ... Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Technical Support rma supermicro nl Customer Support Website www supermicro nl Asia Pacific Address Super Micro Computer Inc 3F No 150 Jian 1st Rd Zhonghe Dist New Taipei City 235 Taiwan R O C Tel 886 2 822...

Страница 9: ... hot swap SATA or NVMe bays One M 2 SSD PCIe 3 0 x4 SATA3 slot M Key 2280 22110 Two SATADOMs disk on module headers Expansion Slots Two PCI Express 4 0 x16 low profile Two PCI Express 4 0 x8 low profile see Section 3 9 for details I O Ports LAN Two 10G BASE T one dedicated BMC port USB Two USB 2 0 ports Two USB 3 2 Gen 1 ports One VGA port System Cooling Five heavy duty fans with Optimal Fan Speed...

Страница 10: ...r 1 Introduction 1 2 System Features The following views of the system display the main features Front View Figure 1 1 Front View Control Panel Release Latch to remove from rack Release Latch to remove from rack ...

Страница 11: ...s when flashing Power Fail LED Indicates a power supply module has failed Information LED Alerts operator to several states as noted in the table below Information LED Color Status Description Red continuously An overheat condition has occurred Red blinking at 1Hz Fan failure check for an inoperative fan Red blinking at 0 25Hz Power failure check for a non operational power supply Blue solid UID h...

Страница 12: ...rives SATA or NVMe Fans Five 8 cm PWS fans BMC Dedicated LAN port for the BMC for indicator details see BMC LAN LEDs USB Two USB 2 0 ports two USB 3 2 Gen1 ports LAN Two 10G BASE T ports VGA Video port UID Switch LED The unit identification UID button turns on or off the blue light function of the Information LED and a blue LED on the rear of the chassis This button can also be used to reset the B...

Страница 13: ...r Supply Indicator Power Supply Indicator LED Color and State Power Supply Condition Off No AC power to modules Amber solid AC cord unplugged and in redundant mode OR power supply critical events causing a shutdown failure OCP OVP fan fail OTP UVP Amber blinking Power supply warning events where the power supply continues to operate high temperature over voltage under voltage etc Green blinking AC...

Страница 14: ...14 Chapter 1 Introduction Top View Figure 1 4 System Top View Logical Storage Drive Numbers Item Description 1 45 3 5 hot swap SAS SATA drive bays ...

Страница 15: ...manual Drive Carrier LED Indicators Color Blinking Pattern Behavior for Device Activity LED Blue Solid On Idle SAS NVMe drive installed Blue Blinking I O activity Off Idle SATA drive installed Status LED Red Solid On Failure of drive with RSTe support Red Blinking at 1 Hz Rebuild drive with RSTe support Red Blinking with two blinks and one stop at 1 Hz Hot spare for drive with RSTe support Red On ...

Страница 16: ...oduction 1 3 System Architecture This section lists the system electronic components Motherboard X12SPI TF BPN SAS3 946LEL1 SAS3 12Gb s single path expander backplane top load 45 bays Figure 1 5 Removing a Storage Drive ...

Страница 17: ...1 JNVI2C JIPMB1 MH4 MH6 MH1 MH9 MH8 MH7 MH5 MH3 MH2 VGA JMP1 JMP2 BT1 LEDPWR I SATA4 7 M 2 H COM1 DIMMG1 DIMMH1 DIMME1 DIMMF1 DIMMA1 DIMMB1 DIMMD1 DIMMC1 CPU USB8 3 2 Gen 1 USB6 7 3 2 Gen 1 USB2 3 IPMI_LAN LAN2 LAN1 I SATA0 3 TPM PORT80 UID LED CPU SLOT7 PCI E 4 0 X8 CPU SLOT6 PCI E 4 0 X16 CPU SLOT4 PCI E 4 0 X16 CPU SLOT2 PCI E 4 0 X8 IN X16 CPU SLOT1 PCI E 4 0 X8 USB4 5 3 0 LE4 USB 0 1 LEDBMC J...

Страница 18: ... Power Connector JPWR2 4 pin Power Connector JPWR3 24 pin Power Connector JRK1 Intel RAID Key Header JSD1 JSD2 SATA DOM Power Connectors JSTBY1 Standby Power Header LAN1 LAN2 Dual 10G Base T Ports M 2 H M 2 M Key 2280 22110 supports PCI E 3 0 x4 SATA3 Slot NVME0 1 PCI E 4 0 x8 Slimeline SAS Connector SLOT1 CPU PCIe 4 0 x 8 SLOT2 CPU PCIe 4 0 x8 IN x 16 SLOT4 SLOT6 CPU PCIe 4 0 x16 SLOT7 CPU PCIe 4...

Страница 19: ... LED Description State Status LE4 M 2 LED Blinking Green Device Working LEDBMC BMC Heartbeat LED Blinking Green BMC Normal LEDPWR Onboard Power LED Solid Green Power On UID LED Unit Identifier UID LED Solid Blue Unit Identified ...

Страница 20: ... X1 8 11 USB 2 0 Front USB2 0 x 2 Rear USB2 0 x 2 Front USB3 0 x 2 Type A USB3 2 Gen 1 Rear USB3 2 Gen 1 x 2 SPI PCH 621A USB 2 0 USB 3 2 Gen1 USB 2 0 x2 DDR4 2666 2933 3200 DDR4 2666 2933 3200 DDR4 2666 2933 3200 DDR4 2666 2933 3200 DDR4 2666 2933 3200 DDR4 2666 2933 3200 DDR4 2666 2933 3200 DDR4 2666 2933 3200 PCI E x 16 PCI E x 16 PCI E x 8 PCI E x 8 PCI E x 8 SlimSAS BMC AST2600 BMC Boot Flash...

Страница 21: ... be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated It will also require a grounded AC power outlet nearby Be sure to read the precautions and considerations noted in Appendix A 2 3 Preparing for Setup The box in which the system was shipped should include the rackmount hardware needed to install it into th...

Страница 22: ... the electrical and general safety precautions in Appendix A Determine the placement of each component in the rack before you install the rails Install the heaviest server components at the bottom of the rack first and then work your way up Use a regulating uninterruptible power supply UPS to protect the server from power surges and voltage spikes and to keep your system operating in case of a pow...

Страница 23: ... be maintained at all times To ensure this the rack itself should be grounded Particular attention should be given to power supply connections other than the direct connections to the branch circuit i e the use of power strips etc To prevent bodily injury when mounting or servicing this unit in a rack you must take special precautions to ensure that the system remains stable The following guidelin...

Страница 24: ... installation instructions that came with the specific rack you are using Identifying the Rails The chassis package includes two rail assemblies Each assembly consists of three sections An inner rail that secures directly to the chassis an outer rail that secures to the rack and a middle rail which extends from the outer rail These assemblies are specifically designed for the left and right side o...

Страница 25: ...etely out of the rack when when the chassis is pulled out for servicing To mount the rail onto the chassis first release the inner rail from the outer rails 1 Pull the inner rail out of the outer rail until it is fully extended as illustrated below 2 Press the locking tab down to release the inner rail 3 Pull the inner rail all the way out Inner Rail Locking Tab Middle Rail Outer Rail 1 2 3 ...

Страница 26: ...st the side of the chassis aligning the mushroom posts on the side of the chassis with the holes in the inner rail 3 Slide the inner rail forward toward the front of the chassis and under the posts until the quick release bracket snaps into place securing the rail to the chassis 4 If desired secure the rail with a locking screw Figure 2 3 Installing the Inner Rails Inner Rails 4 3 2 3 2 3 ...

Страница 27: ...ail adjusting the length until it just fits within the posts of the rack 5 Hang the hooks of the rear section of the outer rail onto the square holes on the rear of the rack Take care that the proper holes are used so the rails are level If desired use screws to secure the rear of the outer rail to the rear of the rack Note The figure above is for illustrative purposes only Always install servers ...

Страница 28: ...middle rails and then push evenly on both sides of the chassis until it clicks into the fully extended position 3 Depress the locking tabs on both sides of the chassis and push the it fully into the rack The locking tabs should click 4 Thumb screws may be used to secure the front of the chassis to the rack Figure 2 5 Installing the Server into the Rack Notes Keep the ball bearing shuttle locked at...

Страница 29: ... on the front of the chassis that hold it in the rack 2 Pull the chassis forward out the front of the rack until it stops 3 Press the release latches on each of the inner rails downward simultaneously and continue to pull the chassis forward and out of the rack 2 1 Release Levers Stability hazard The rack stabilizing mechanism must be in place or the rack must be bolted to the floor before you sli...

Страница 30: ...1 Removing Power Use the following procedure to ensure that power has been removed from the system This step is necessary when removing or installing non hot swap components or when replacing a non redundant power supply 1 Use the operating system to power down the system 2 After the system has completely shut down disconnect the AC power cord s from the power strip or outlet If your system has mo...

Страница 31: ...storage drives pull the system out of the rack remove the two thumb screws on the right side of the chassis and lift The cover is designed to open about 100 degrees and support itself in that position Caution Except for short periods of time do not operate the server without the cover in place The chassis cover must be in place to allow for proper airflow and to prevent overheating ...

Страница 32: ...that the plastic protective cover is on the CPU socket and that none of the socket pins are bent If they are contact your retailer When handling the processor avoid touching or placing direct pressure on the land grid array gold contacts Improper installation or socket misalignment can cause serious damage to the processor or the socket and may require manufacturer repairs Thermal grease is pre ap...

Страница 33: ...g down Locate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below These triangles indicate the location of pin 1 Latch Latch Processor Reverse Side Up Carrier Top Side Up CPU Key CPU Key Latch Latch Pin 1 Processor Pin 1 Carrier 2 Turn the processor over with the gold LGA up Locate the CPU keys on the processor and the fo...

Страница 34: ...d of the processor under latch 1 on the carrier and then press the other end down until it snaps into latch 2 and is properly seated on the carrier Processor Carrier Assembly Top View Processor Carrier Assembly Underside view 3 Locate the lever on the carrier and if necessary press it down as shown below 4 Align the CPU keys on the processor A B with those on the carrier a b as shown below Lever ...

Страница 35: ...nderside of the heatsink 1 Turn the heatsink over with the thermal grease facing up Note the two triangle cutouts A B located at the diagonal corners of the heatsink as shown in the drawing below 2 On the processor carrier assembly find pin 1 as noted by the triangles Hold the processor carrier assembly over so that the gold LGA is facing up 3 Align clip a pin 1 on the carrier assembly with the tr...

Страница 36: ...and Component Installation Installing the PHM into the CPU Socket 1 Remove the plastic protective cover from the CPU socket Gently squeeze the grip tabs then pull the cover off CPU Socket with Plastic Protective Cover Grip Tabs ...

Страница 37: ...ating Wire 4 Threaded Fastener Heatsink CPU Socket Peek Nut Rotating Wire Side View Top View Unlatched State a b c d a b c d Threaded Fasteners CPU Socket Pin1 Threaded Fastener CPU Socket 2 Locate four threaded fasteners a b c d on the CPU socket 3 Locate four PEEK nuts A B C D and four rotating wires 1 2 3 4 on the heatsink as shown below 4 Check that the rotating wires 1 2 3 4 are in the unlatc...

Страница 38: ... B C D on the heatsink with threaded fasteners b c d on the CPU socket 6 Gently place the heatsink on the CPU socket making sure that each nut is properly aligned with its corresponding threaded fastener Latched State Top View 7 Press all four rotating wires outward to latch the PHM onto the CPU socket C D A B 8 With a t30 bit screwdriver tighten all PEEK nuts in the sequence of A B C and D with e...

Страница 39: ... CPU Socket Be sure the system is shut down and all AC power cords are unplugged 1 Use a t30 bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A B C and D A B C D Peek Nut 2 Press the four rotating wires inward to unlatch the PHM as shown below 3 Gently lift the PHM upward to remove it from the CPU socket ...

Страница 40: ...sor Carrier Assembly from the PHM Detach the four plastic clips a b c d on the processor carrier assembly from the four corners of the heatsink A B C D as shown below and lift off the processor carrier assembly Pin1 Pin1 A B C D a b c d Processor Carrier Assembly Heatsink ...

Страница 41: ... the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right Carefully remove the processor from the carrier Processor Carrier Assembly Lever Note Handle the processor with care to avoid damage ...

Страница 42: ...Per DIMM and Data Width DIMM Capacity GB Speed MT s One Slot per Channel DRAM Density One DIMM per Channel 8 Gb 16 Gb 1 2 Volts RDIMM SRx8 8GB 16GB 3200 SRx4 16GB 32GB DRx8 16GB 32GB DRx4 32GB 64GB RDIMM 3DS 4R 8R x4 2H 64GB 4H 128GB 2H 128GB 4H 256GB LRDIMM QRx4 64GB 128GB LRDIMM 3DS 4R 8R x4 4H 128GB 2H 128GB 4H 256GB Memory Population for the X12 UP Motherboard 8 DIMM Slots DIMMs Memory Populat...

Страница 43: ...PMI CODE X550 JPWR2 JSTBY1 JRK1 JPWR3 JPWR1 JF1 JVRM2 JVRM1 JP4 FAN4 FAN3 ANB FANA FAN5 FAN2 FAN1 NVME0 1 MH16 MH15 ID_SW JPI2C1 JI2C_EXP1 JNVI2C MH6 MH1 MH9 MH7 MH2 VGA LEDPWR M 2 H DIMMG1 DIMMH1 DIMME1 DIMMF1 DIMMA1 DIMMB1 DIMMD1 DIMMC1 CPU USB8 3 2 Gen 1 IPMI_LAN LAN2 LAN1 D LED CPU SLOT7 PCI E 4 0 X8 CPU SLOT6 PCI E 4 0 X16 USB4 5 3 0 LE4 USB 0 1 ...

Страница 44: ...Use memory modules of the same type and speed as mixing is not allowed x4 and x8 DIMMs can be mixed in the same channel Mixing of LRDIMMs and RDIMMs is not allowed in the same channel across different chan nels and across different sockets No mixing of PMem and NVDIMMs within the platform Mixing of non 3DS and 3DS LRDIMM is not allowed in the same channel across different channels and across diffe...

Страница 45: ... power from the system as described in Section 3 1 Follow the memory population sequence in the table above 1 Push the release tabs outwards on both ends of the DIMM slot to unlock it Notches Release Tabs 2 Align the key of the DIMM with the receptive point on the memory slot and with your thumbs on both ends of the module press it straight down into the slot until the module snaps into place 3 Pr...

Страница 46: ...n the motherboard Replacing the Battery Begin by removing power from the system 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2 To insert a new battery slide one edge under the lip of the holder with the positive side facing up Then push the other side down until the clamp snaps over it Note Handle used batteries carefully D...

Страница 47: ...dapters In addition it supports two sets of two 2 5 hot swap drives at the chassis rear SATA with an option for NVMe All drives are mounted in tool less carriers to simplify their removal These carriers also help promote proper airflow Note Enterprise level drives are recommended for use in Supermicro chassis and servers For compatible storage drives use the X12SPI TF motherboard page ...

Страница 48: ...r working out to the outer drives Slide the release button on the drive carrier which opens the carrier handle 3 Use the handle to pull the drive carrier up and out Caution Except for short periods of time such as while swapping hard drives do not operate the server with the drive carriers removed from the bays Even empty carriers help promote airflow Figure 3 5 Removing a Hard Drive Carrier Relea...

Страница 49: ... the Drive Carrier 2 Remove the dummy drive from the carrier 3 Insert the hard drive into the drive carrier Orient the drive by matching the two alignment pins on the side and by noting the notch in the carrier for the drive connectors Close the side of the carrier until it snaps in place 4 Slide the carrier assembly into its spot in the chassis until it clicks into locked position Alignment Pins ...

Страница 50: ...ns green 3 Remove the drive Note that Device and Group are categorized by the CPLD design architecture Slot is the slot number on which the NVMe drives are mounted Replacing the Drive 1 Insert the replacement drive 2 IPMI Server Health NVMe SSD 3 Select Device Group and slot and click Insert The drive Status LED indicator flashes red then turns off The Activity LED turns blue Checking the Temperat...

Страница 51: ...pports SATA or NVMe Figure 3 8 Drives at Chassis Rear Installing 2 5 Drives at the Chassis Rear 1 Press the release button and the carrier lever pops out Pull out the carrier by the lever 2 Remove the dummy drive and insert drive into the carrier 3 Push the carrier assembly into the bay until it clicks into place SATA Rear Bays NVMe Rear Bays Figure 3 9 Removing the Carrier and Dummy Drive Hard Dr...

Страница 52: ...ramp up to full speed and the system can continue to operate Replace any failed fan at your earliest convenience with the same type and model Removing or Replacing a System Fan 1 While the system is running examine the fans to determine which fan has failed 2 Pinch together the upper and lower release tabs and pull the fan out of the bay Figure 3 10 Fan Release Tabs Release Tabs Caution Fans will ...

Страница 53: ...g the Server Air Flow Make sure there are no objects to obstruct airflow in and out of the server Do not operate the server for long without drive carriers in the drive bays Use only recommended server parts Make sure no wires or foreign objects obstruct air flow through the chassis Pull all excess cabling out of the airflow path or use shorter cables The control panel LEDs display system heat sta...

Страница 54: ...s feature enables them to automatically sense the input voltage and operate at a 100 120v or 180 240v An amber light will be illuminated on the power supply when the power is off An illuminated green light indicates that the power supply is operating Replacing the Power Supply 1 Unplug the AC cord from the module to be replaced 2 Push the release tab on the back of the power module as illustrated ...

Страница 55: ...BMC LAN port 1 and two 10G BASE T ports 6 and 7 Unit Identifier Switch UID LED Indicator A Unit Identifier UID switch 9 and a UID LED indicator are located on the rear of the system When you press the UID switch both front and rear UID LED indicators are toggled on or off The UID indicators provide easy identification of a system in a rack The UID can also be triggered using the BMC Note The UID s...

Страница 56: ...tion 1 4 Ground 5 8 12 Vdc 4 pin Power Pin Definitions Pin Definition 1 2 Ground 3 4 12Vdc 4 3 Headers and Connectors Fan Headers There are seven fan headers FAN1 FAN5 FANA FANB on the motherboard These are 4 pin fan headers although pins 1 3 are backward compatible with traditional 3 pin fans Four pin fans allow fan speeds to be controlled by Thermal Management in the BMC When using the Thermal M...

Страница 57: ... Header Pin Definitions Pin Definition Pin Definition 1 P3V3 2 SPI_TPM_CS_N 3 PCI E_RESET_N 4 SPI_PCH_MISO 5 SPI_PCH_CLK 6 Ground 7 SPI_PCH_MOSI 8 N A 9 JTPM1_P3V3A 10 IRQ_TPM_SPIN_N Disk On Module Power Connector Two power connectors for SATA DOM Disk On Module devices are located at JSD1 and JSD2 Connect appropriate cables here to provide power support for your Serial Link DOM devices DOM Power ...

Страница 58: ...ect the appropriate cable here to use the IPMB I2 C connection on your system External I2 C Header Pin Definitions Pin Definition 1 Data 2 Ground 3 Clock 4 3V3_STBY NVMe I2 C Header Connector JNVI2 C1 is a management header for the Supermicro AOC NVMe PCIe peripheral cards Please connect the I2 C cable to this connector Chassis Intrusion A Chassis Intrusion header is located at JL1 Attach the appr...

Страница 59: ...d Baseboard Management Controller BMC and a Network Interface Controller NIC Use a NIC add on card that supports NC SI and a special cable Please contact Supermicro at www supermicro com to purchase the cable for this header M 2 Slots The motherboard has one M 2 SSD slot M 2 H It supports a PCIe 3 0 x4 SATA 32 Gb s SSD card in the 2280 and 22110 form factors SMB I2 C for LCD Connector The connecto...

Страница 60: ...e pin locations and definitions of the control panel buttons and LED indicators All JF1 wires have been bundled into a single cable to simplify this connection Make sure the red wire plugs into pin 1 as marked on the motherboard The other end connects to the control panel PCB board NMI Control signal Key 3 3V standby UID_SW 3 3V standby 3 3V standby UID LED 3 3V Reset Button Data signal Power Butt...

Страница 61: ...l On Overheat Flashing Fan Fail Overheat OH Fan Fail Connect an LED cable to pins 7 and 8 of JF1 to use the Overheat Fan Fail LED connections The LED on pin 8 provides warnings of overheat or fan failure OH Fan Fail LED Pin Definitions JF1 Pin Definition 7 Blue LED 8 OH Fan Fail LED NIC1 NIC2 LAN1 LAN2 The NIC Network Interface Controller LED connection for LAN port 1 is located on pins 11 and 12 ...

Страница 62: ...to pin 13 to use UID switch HDD LED Pin Definitions JF1 Pin Definition 13 3 3V Standby UID Switch 14 HDD Active Power LED The Power LED connection is located on pins 15 and 16 of JF1 Power LED Pin Definitions JF1 Pin Definition 15 3 3V 16 Power LED NMI Button The non maskable interrupt button header is located on pins 19 and 20 of JF1 NMI Button Pin Definitions JF1 Pin Definition 19 Control 20 Gro...

Страница 63: ...ee the motherboard layout page for jumper locations Note On a two pin jumper Closed means the jumper is on both pins and Open indicates the jumper is either on only one pin or has been completely removed Connector Pins Jumper Setting 3 2 1 3 2 1 ME Manufacturing ME Recovery JPME1 is used to enable or disable the ME Recovery feature of the motherboard The jumper will reset Intel ME values back to t...

Страница 64: ...tbeat indicator When the LED is blinking green BMC is functioning normally 4 5 LED Indicators Network LAN LEDs The Ethernet ports each have two LEDs One LED indicates activity when flashing green The other may be green amber or off to indicate the speed of the connection LAN Link LED Color Definition Off No Connection or 100Mb s Green 10Gb s Amber 1Gb s BMC Dedicated LAN LEDs A dedicated BMC LAN p...

Страница 65: ...dows OS and the RAID driver Refer to the RAID Configuration User Guides posted on our website at www supermicro com support manuals Installing the OS 1 Create a method to access the MS Windows installation ISO file That might be a DVD perhaps using an external USB SATA DVD drive or a USB flash drive or the IPMI KVM console 2 Boot from a bootable device with Windows OS installation You can see a bo...

Страница 66: ...river browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the SATA sSATA AHCI driver indicated then choose the storage drive on which you want to install it 4 Once all devices are specified continue with the installation 5 After the Windows OS installation has c...

Страница 67: ...ed Another option is to go to the Supermicro website at www supermicro com Products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive or disk and the screenshot shown below should appear Figure 5 3 Driver Tool Installation Screen Note Click the icons showing a hand writing on paper to view the readme files for each item Click the comput...

Страница 68: ...e Network Management Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor 5 Management Server SSM Server you can remotely control power on off and reset chassis intrusion for multiple systems with SuperDoctor 5 or IPMI SuperDoctor 5 Management Server monitors HTTP FTP and SMTP services to opt...

Страница 69: ...that are related to BMC For general documentation and information on BMC visit our website at www supermicro com en solutions management software bmc resources BMC ADMIN User Password For security each system is assigned a unique default BMC password for the ADMIN user This can be found on a sticker on the chassis on the cover near the front and a sticker on the motherboard The sticker also displa...

Страница 70: ...r various data protection and drive RAID levels Refer to the product page for the latest cards and add on options 6 3 Storage Drive Conversion Trays Drive trays are available the allow the use of 2 5 drives in the 45 hot swap bays 6 4 TPM Security Module SPI capable TPM 2 0 or 1 2 with Infineon 9670 controller horizontal form factor The JTPM1 header is used to connect a Trusted Platform Module TPM...

Страница 71: ... Storage Technology enterprise Intel RSTe Driver for Linux Windows https downloadcenter intel com download 28108 Intel Virtual RAID on CPU Intel VROC and Intel Rapid Storage Technology enterprise Intel RSTe Driver for Windows To enable Intel VROC a hardware key must be inserted on the motherboard and the ap propriate processor s Virtual Management Devices must be enabled in the BIOS setup It is po...

Страница 72: ...The key options are Intel VROC Keys VROC Package Description Part Number Intel MM Number Standard RAID 0 1 10 Supports 3rd party SSDs AOC VROCSTNMOD 951605 Premium RAID 0 1 5 10 Supports 3rd party SSDs AOC VROCPREMOD 951606 Intel SSD only RAID 0 1 5 10 Supports Intel SSDs only AOC VROCINTMOD 956822 Additional Information Additional information is available on the product page for the Supermicro ad...

Страница 73: ...ns 2 Switch to Advanced Chipset Configuration North Bridge IIO Configuration Intel VMD Technology Figure 6 7 BIOS Selecting VMD Mode You can select a mode The default is Auto The VMD switch enables VMD mode for all NVMe ports despite the presence of the VROC key The Manual switch allows the user to choose devices on which to enable VMD The onboard M 2 NVMe from PCH is located in the CPU1 section T...

Страница 74: ...Optional Components Figure 6 8 BIOS Manual Mode Example your server may look different 3 Select the desired PStack to Enable or Disable the corresponding Intel VMD controller Figure 6 9 BIOS Enabling VMD for Pstack0 ...

Страница 75: ...Capability can also be Enabled or Disabled Figure 6 10 BIOS Enabling VMD Functionality per Slot 5 Repeat steps 3 and 4 for each PStack on each CPU to be enabled or disabled In this example we enabled CPU1 Slot1 Figure 6 11 and CPU2 Slot5 Figure 6 12 four U 2 form factor SSDs as well as CPU1 M 2 C 1 and CPU1 M2 C 2 two M 2 form factor SSDs Figure 6 11 BIOS Enabling CPU1 Example ...

Страница 76: ... without first deleting the associated existing RAID volume can lead to unexpected behavior This action is strongly not recommended Note The effects of physically changing or swapping a CPU on the VMD controller enablement has not yet been thoroughly tested or documented 7 Switch to Advanced Intel R Virtual RAID on CPU All Intel VMD Controllers Create RAID Volume 8 Set Name 9 Set RAID Level ...

Страница 77: ...4 disks RAID1 Select only two disks RAID5 Select at least three 3 24 disks RAID10 Select only four disks 12 Select Strip Size Default 64KB 13 Select Create Volume 14 If another RAID is needed start again at step 9 15 Press F4 to save and reboot Figure 6 13 Created Volume without enabling RAID spanned over VMD controller Figure 6 14 Created Volume with enabling RAID spanned over VMD controller ...

Страница 78: ...device Hot plug Physically install the device ESXi will automatically discover NVMe SSDs but a manual scan may be required in some cases Related Information Links 1 https kb vmware com s article 2151404 2 https docs vmware com en VMware vSphere 6 5 com vmware vsphere storage doc GUID 1B56EF97 F60E 4F21 82A7 8F2A7294604D html 3 https docs vmware com en VMware vSphere 6 5 com vmware vsphere storage ...

Страница 79: ...cable management arm CMA that keeps the rear cables organized and clear of the rail mechanisms when the system is extended out the front of the rack for maintenance The kit includes six fabric Velcro cable ties The CMA attaches to the rack mounting rails by means of four connectors They are labeled on the connectors 1 2 3 and 4 Six Velcro Straps ...

Страница 80: ...Cable Management Arm 1 Slide CMA connector 1 forward onto the two posts on the rear of the right inner rail right side when viewed from the front It snaps into place 2 Slide CMA connector 2 forward onto the two posts on the rear of the right middle rail It snaps into place 1 2 1 2 Chassis Front ...

Страница 81: ... 3 and 4 3 Slide CMA connector 3 forward onto the two posts on the rear of the left middle rail It snaps into place 4 For CMA connector 4 align the metal tabs with the slots on the rear of the left outer rail and push it forward It snaps into place 4 3 Chassis Front 4 3 ...

Страница 82: ...ure 6 17 Routing the Cables 5 Open the four red plastic caps and route the cables into the wire carrier 6 If necessary adjust the U brackets to clear chassis components Chassis Front 5 Figure 6 18 Adjusting the U Brackets 6 Chassis Front ...

Страница 83: ...If necessary loosen the straps for smoother movement If at some time you must remove the cable management arm follow this procedure Removing the Cable Management Arm 1 Remove cables from the CMA releasing the Velcro straps and the red plastic caps 2 For CMA connector 4 pull the metal release tab toward the center of the rack and slide the connector toward the rear to release it 3 For CMA connector...

Страница 84: ... FAQs RMA warranty and other service extensions Direct Links for the SSG 540P E1CTR45 L H System Web SSG 540P E1CTR45 L H specifications page X12SPI TF motherboard page for links to the Quick Reference Guide User Manual validated storage drives etc BPN SAS3 946LEL1 Manual Direct Links for General Support and Information Frequently Asked Questions Add on card descriptions TPM User Guide General Mem...

Страница 85: ...ted to IPMI For general documentation and information on IPMI please visit our website at http www supermicro com products nfo IPMI cfm Figure 7 2 IPMI Sample SuperDoctor5 Large Deployment Guide For validated memory use our Product Resources page Product Matrices page for links to tables summarizing specs for systems motherboards power supplies riser cards add on cards etc Security Center for rece...

Страница 86: ...recommended by the manufacturer Check to verify that it still supplies 3VDC If it does not replace it with a new one Warning To avoid possible explosion do not install the battery upside down 9 Verify that all jumpers are set to their default positions 10 Check that the power supplies input voltage operate at 100 120v or 180 240v 11 Turn the power switch on and off to test the system Figure 7 3 Lo...

Страница 87: ...ection 3 3 for memory details 3 Check for bad DIMM modules or slots by swapping modules between slots and noting the results 4 Check the power supply voltage 115V 230V switch Losing the System Setup Configuration 1 Make sure that you are using a high quality power supply A poor quality power supply may cause the system to lose the CMOS setup information 2 The battery on your motherboard may be old...

Страница 88: ... of installation Make sure that the devices used for installation are working properly including boot devices such as CD 2 Cable connection Check to make sure that all cables are connected and working properly 3 Using the minimum configuration for troubleshooting Remove all unnecessary components starting with add on cards first and use the minimum configuration but with a CPU and a memory module ...

Страница 89: ...taff You can download a crash dump of status information using IPMI The IPMI manual is available at https www supermicro com solutions IPMI cfm Check IPMI Error Log 1 Access the IPMI web interface 2 Click the Server Health tab then Event Log to verify an IERR error Figure 7 4 IPMI Event Log In the event of an IERR the BMC executes a crash dump You must download the crash dump and save it ...

Страница 90: ...he system Notes Clearing CMOS will also clear all passwords Do not use the PW_ON connector to clear CMOS JBT1 contact pads 7 6 BMC Reset The BMC can be reset using the UID button Reset Press and hold the button After six seconds the LED blinks at 2Hz The BMC resets and the reset duration is 250 ms Then the BMC starts to boot Restore factory default configuration Hold the button for twelve seconds ...

Страница 91: ... boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision number BIOS release date version this can be seen on the initial display when your system first boots up System configuration An example of a Technical Support form is posted on our website Distributors F...

Страница 92: ...lure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues related to Intel use the Intel IPS filing system https www intel com content www us en design support ips training welcome html For issues related to Red Hat Enterprise Linux since it is a subscription...

Страница 93: ...com Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Technical Support rma supermicro nl Customer Support Website www supermicro nl Asia Pacific Address Super Micro Computer Inc 3F No 150 Jian 1st Rd Zhonghe Dist New Taipei City 235 Taiwan R...

Страница 94: ...ring components in the Supermicro chassis These warnings may also be found on our website at http www supermicro com about policies safety_information cfm Warning Definition 警告の定義この警告サインは危険を意味します人身事故につながる可能性がありますのでいずれの機器でも動作させる前に電気回路に含まれる危険性に注意して標準的な事故防止策に精通して下さい此警告符号代表危险您正处于可能受到严重伤害的工作环境中在您使用设备开始工作之前必须充分意识到触电的危险并熟练掌握防止事故发生的标准工作程序请根据每项警告结尾的声明号码找到此设备的安全性警告说明的翻译文本此警告符號代表危險您正處於可能身體可能會受...

Страница 95: ... número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo GUARDE ESTAS INSTRUCCIONES IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels Avant de travailler sur un équipement soyez conscient des dangers liés aux circ...

Страница 96: ...risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de nummers aan het eind van elke waarschuwing om deze te herleiden naar de desbetreffende locatie BEWAAR DEZE INSTRUCTIES Installation Instructions Warning Read the installation instructions before connecting the system to the power source 設置手順書システムを電源に接続する前に設置手順書をお読み下さい警告将此系统连接电源前请先阅读安装说明 ...

Страница 97: ...를 읽어주십시오 Waarschuwing Raadpleeg de installatie instructies voordat u het systeem op de voedingsbron aansluit サーキットブレーカーこの製品は短絡過電流保護装置がある建物での設置を前提としています保護装置の定格が250 V 20 Aを超えないことを確認下さい警告此产品的短路过载电流保护由建筑物的供电系统提供确保短路保护设备的额定电流不大于 250V 20A 警告此產品的短路過載電流保護由建築物的供電系統提供確保短路保護設備的額定電流不大於 250V 20A Warning This product relies on the building s installation for short circuit overcurrent protection...

Страница 98: ...ension ce produit dépend de l installation électrique du local Vérifiez que le courant nominal du dispositif de protection n est pas supérieur à 250 V 20 A 경고 이 제품은 전원의 단락 과전류 방지에 대해서 전적으로 건물의 관련 설비에 의존합니다 보호장치의 정격이 반드시 250V 볼트 20A 암페어 를 초과하지 않도록 해야 합니다 Waarschuwing Dit product is afhankelijk van de kortsluitbeveiliging overspanning van uw electrische installatie Controleer of het beveiligde apara...

Страница 99: ... zu entfernen Advertencia El sistema debe ser disconnected de todas las fuentes de energía y del cable eléctrico quitado de los módulos de fuente de alimentación antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le système doit être débranché de toutes les sources de puissance ainsi que de son cordon d alimentation secteur avant d accéder à l...

Страница 100: ...an systeem onderdelen dient u alle spanningsbronnen en alle stroomkabels aangesloten op de voeding en van de behuizing te verwijderen امداد وحدة من انكهرباء سهك انت ز وإ انطاقت مصادر جميع من اننظاو فصم يجب قبم انطاقت الجهاز مكىناث انت ز إ أو نتثبيج نههيكم انداخهيت امنناطق إىن انىصىل חשמלי ניתוק מפני אזהרה אזהרה מהספק החשמלי כבל את להסיר ויש החשמל מקורות מכל המערכת את לנתק יש רכיבים הסרת או התקנת ל...

Страница 101: ...stattet werden Advertencia Solamente el personal calificado debe instalar reemplazar o utilizar este equipo Attention Il est vivement recommandé de confier l installation le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés 경고 훈련을 받고 공인된 기술자만이 이 장비의 설치 교체 또는 서비스를 수행할 수 있습니다 Waarschuwing Deze apparatuur mag alleen worden geïnstalleerd vervangen of hersteld...

Страница 102: ...eguridad Attention Cet appareil doit être installée dans des zones d accès réservés L accès à une zone d accès réservé n est possible qu en utilisant un outil spécial un mécanisme de verrouillage et une clé ou tout autre moyen de sécurité アクセス制限区域このユニットはアクセス制限区域に設置されることを想定していますアクセス制限区域は特別なツール鍵と錠前その他のセキュリティの手段を用いてのみ出入りが可能です Restricted Area 警告此部件应安装在限制进出的场所限制进出的场所指只能通过使用特殊工具锁和钥匙或其它安全手段进...

Страница 103: ...下さい使用済電池は製造元の指示に従って処分して下さい警告电池更换不当会有爆炸危险请只使用同类电池或制造商推荐的功能相当的电池更换原有电池请按制造商的说明处理废旧电池警告電池更換不當會有爆炸危險請使用製造商建議之相同或功能相當的電池更換原有電池請按照製造商的說明指示處理廢棄舊電池 Warning There is the danger of explosion if the battery is replaced incorrectly Replace the battery only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions מוגבלת ...

Страница 104: ...n Batterie besteht Explosionsgefahr Ersetzen Sie die Batterie nur durch den gleichen oder vom Hersteller empfohlenen Batterietyp Entsorgen Sie die benutzten Batterien nach den Anweisungen des Herstellers Attention Danger d explosion si la pile n est pas remplacée correctement Ne la remplacer que par une pile de type semblable ou équivalent recommandée par le fabricant Jeter les piles usagées confo...

Страница 105: ...arnung Dieses Gerät kann mehr als eine Stromzufuhr haben Um sicherzustellen dass der Einheit kein trom zugeführt wird müssen alle Verbindungen entfernt werden Advertencia Puede que esta unidad tenga más de una conexión para fuentes de alimentación Para cortar por completo el suministro de energía deben desconectarse todas las conexiones Attention Cette unité peut avoir plus d une connexion d alime...

Страница 106: ... Use caution when servicing 경고 이 장치에는 한 개 이상의 전원 공급 단자가 연결되어 있을 수 있습니다 이 장치에 전원을 차단하기 위해서는 모든 연결 단자를 제거해야만 합니다 Waarschuwing Deze eenheid kan meer dan één stroomtoevoeraansluiting bevatten Alle aansluitingen dienen verwijderd te worden om het apparaat stroomloos te maken אחד מספק יותר קיים אם אזהרה לרוקן מנת על החיבורים כל את להסיר יש ספק של אחד מחיבור יותר יש ליחדה היחידה את الطاقة امداد بوحدات ات...

Страница 107: ... קיימת העבודה اللىحة عىل املىجىدة أوالطاقة الكهزبايئ التيار مه خطز هناك الجهاس هذا خدمة عند ا ر حذ كه يعمل النظام يكىن عندما Warnung Wenn das System in Betrieb ist treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf Vorsicht bei der Wartung Advertencia Cuando el sistema está en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lor...

Страница 108: ...ئية املعدات تركيب بالكهرباء Comply with Local and National Electrical Codes 地方および国の電気規格に準拠機器の取り付けはその地方および国の電気規格に準拠する必要があります Warnung Die Installation der Geräte muss den Sicherheitsstandards entsprechen Advertencia La instalacion del equipo debe cumplir con las normas de electricidad locales y nacionales Attention L équipement doit être installé conformément aux normes électriques nationales et lo...

Страница 109: ... de este producto debe seguir todas las leyes y reglamentos nacionales Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et ou directives de respect de l environnement Renseignez vous auprès de l organisme compétent Waarschuwing De uiteindelijke verwijdering van dit product dient te geschieden in overeenstemming met alle nationale wetten en reglementen 경고...

Страница 110: ...s Se tenir a l ecart des lames du ventilateur Il est possible que les ventilateurs soient toujours en rotation lorsque vous retirerez le bloc ventilateur du châssis Prenez garde à ce que doigts tournevis et autres objets soient éloignés du logement du bloc ventilateur Hot Swap Fan Warning Warning Hazardous moving parts Keep away from moving fan blades The fans might still be turning when you remov...

Страница 111: ...움직이는 위험한 부품 회전하는 송풍 날개에 접근하지 마세요 섀시로부터 팬 조립품을 제거할 때 팬은 여전히 회전하고 있을 수 있습니다 팬 조림품 외관의 열려있는 부분들로부터 손가락 및 스크류드라이버 다른 물체들이 가까이 하지 않도록 배치해 주십시오 Waarschuwing Gevaarlijk bewegende onderdelen Houd voldoende afstand tot de bewegende ventilatorbladen Het is mogelijk dat de ventilator nog draait tijdens het verwijderen van het ventilatorsamenstel uit het chassis Houd uw vingers schroevendraaiers en eventuele ...

Страница 112: ...funktionen oder Feuer verursachen Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln mit UL CSA gekennzeichnet an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind Advertencia Cuando instale el producto utilice la conexión provista o designada o procure cables Cables de alimentación y adaptadores de CA que cumplan con los códigos locales y los requisitos ...

Страница 113: ...eerde Kabels met UL CSA in de code voor elke andere toepassing dan de door Supermicro hiervoor beoogde Producten םילבכ םיילמשח ימאתמו AC הרהזא רשאכ םיניקתמ תא רצומה שי שמתשהל םילבכב םיקפס םימאתמו AC רשא ושכרנ וא ומאתוה ךרוצל הנקתהה רשאו ומאתוה תושירדל תוחיטבה תוימוקמה ללוכ הדימ הנוכנ לש לבכה עקתהו שומיש לכב לבכ וא םאתמ גוסמ רחא לולע םורגל הלקתל וא רצק ילמשח םאתהב יקוחל שומישה ירישכמב למשחה יקוחו ת...

Страница 114: ...DOMs disk on module PCI Expansion Slots Two PCI Express 4 0 x16 low profile Two PCI Express 4 0 x8 low profile one in a x16 slot Input Output LAN Two 10G BASE T one dedicated BMC port USB Two USB 2 0 ports Two USB 3 2 Gen 1 ports One VGA port Motherboard X12SPI TF 12 1 L x 10 W 307 34mm x 254mm Chassis 946LEIC R1K66LPB 4U Rackmount 17 2 x 7 0 x 26 in 437 x 178 x 660 mm W x H x D System Cooling Fiv...

Страница 115: ...03 VCCI CISPR 32 AS NZS CISPR 32 BS EN55032 BS EN55035 CISPR 24 CISPR 32 BS EN 61000 3 2 BS EN 61000 3 3 BS EN 61000 4 2 BS EN 61000 4 3 BS EN 61000 4 4 BS EN 61000 4 5 BS EN 61000 4 6 BS EN 61000 4 8 BS EN 61000 4 11 Green Environment 2011 65 EU RoHS Directive EC 1907 2006 REACH 2012 19 EU WEEE Directive Product Safety 2014 35 EU LVD Directive UL CSA 62368 1 USA and Canada IEC EN 62368 1 Electric...

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