SuperiorFireplaces.us.com
900464-01C
20
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Delayed ignition of burner
1� Manifold pressure is too low
2� Burner orifice clogged
1� Contact local natural or propane/LP gas
company
2� Clean burner (see Cleaning and Main-
tenance, Page 17) or replace burner
orifice(s)
Burner backfiring during combustion
1� Burner orifice is clogged or damaged
2� Damaged burner
1� Clean burner (see Cleaning and Mainte-
nance, Page 17) or replace burner orifice
2� Replace damaged burner
Slight smoke or odor during initial operation 1� Residues from manufacturing processes
and logs curing
1� Problem will stop after a few hours of
operation
Appliance produces a whistling noise when
burners are lit
1� Air in gas line
2� Air passageways on appliance blocked
3� Dirty or partially clogged burner orifice�
1� Operate burners until air is removed from
line� Have gas line checked by local natural
or propane/LP gas company
2� Observe minimum installation clearances
(see Pages 5 through 7)
3� Clean burner (see Cleaning and Main-
tenance, Page 17) or replace burner
orifice(s)
White powder residue forming within burner
box or on adjacent walls or furniture
1� When heated, vapors from furniture polish,
wax, carpet cleaners, etc� may turn into
white powder residue
1� Turn appliance off when using furniture
polish, wax, carpet cleaners or similar
products
Remote does not function
1� Battery is not installed� Battery power is
low
1� Replace batteries in battery pack and in
hand-held remote
Appliance produces a clicking/ticking noise
just after burners are lit or shut off
1� Metal expanding while heating or contract-
ing while cooling
2� Igniter Assembly is out of position
3� Wind is disturbing the burner flame and the
igniter assembly is relighting the burner
4� Wire connection loose or wire broken
1� This is normal with most appliances� If noise
is excessive, contact qualified service person
2� Check igniter position and adjust if needed�
See Figure 28, Page 16�
3� Should wind disturb the burner flame, the
igniter will automatically spark to relight
the burner� This is normal when the appli-
ance is installed outdoors in windy condi-
tions�
4� Check wiring connections (see wiring
diagram, Page 18). Replace wire harness
if necessary�
TROUBLESHOOTING Continued
