SuperiorFireplaces.us.com
900807-00_A
22
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Fireplace produces a clicking/ticking noise just
after burner is lit or shut off
1. Metal expanding while heating or contracting
while cooling
1. This is normal with most fireplaces.
If noise is excessive, contact qualified
service person
Fireplace produces unwanted odors
1. Fireplace burning vapors from paint, hair
spray, glues, etc. (See IMPORTANT state-
ment above)
2. For propane/LP gas, low fuel supply
3. Gas leak. See Warning statement at top of
Page
1. Ventilate room. Stop using odor caus-
ing products while fireplace is running
2. Contact local propane/LP supplier
3. Locate and correct all leaks
(see Gas
Line Hook-Up, Page 11)
Gas odor even when gas control valve is off
1. Gas leak. See Warning statement at top of
Page
2. Control valve defective
1. Locate and correct all leaks
(see Gas
Line Hook-Up, Page 11)
2. Replace control valve
Gas odor during combustion
1. Foreign matter between control valve and
burner
2. Gas leak. See Warning statement at top of
Page
1. Take apart gas tubing and remove
foreign matter
2. Locate and correct all leaks
(see Gas
Line Hook-Up, Page 11)
Dark residue on logs or inside of fireplace
1. Improper log placement
2. Air holes at burner inlet blocked
3. Burner flame holes blocked
4. Improper venting or excessive blockage
5. Excessive amounts of embers and pan mate-
rial
1. Properly locate logs
(see log placement
sections on Pages 13 and 14)
2. Clean out air holes at burner inlets.
Periodically repeat as needed
3. Remove blockage or replace burner
4. Have vent system inspected, including
termination cap. Remove any restric-
tions or obstruction
5. Clear excess embers until a minimum
gap of 1/2" remains under grate
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke,
cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors.
