Copyright © 2012 Suntrap Pty Ltd All rights reserved ABN 87 117 052 856
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Scope of Warranty
1.
Suntrap Solar Hot water products must be installed and operated in accordance with the Suntrap
Installation Instructions and Owners manual as supplied at the time of the sale.
2.
This warranty does not cover any parts supplied by the installer, electrician or any other persons.
3.
This warranty is limited to the periods as stated, and replaced parts will only be warranted for the
balance of the remaining warranty period.
4.
Parts supplied will be subject to design changes, and parts substitution. Suntrap warrant that any
changes or parts substitution will be consistent with the original terms of the warranty.
5.
Suntrap Solar Australia is excluded, to the intent allowed by law, from any consequential losses,
damage, injury or legal claims, caused by failure of any component part of the system (parts as
supplied by Suntrap).
6.
If the system is repaired by unauthorised persons and parts are replaced not to the original
specification, then this would invalidate this warranty.
7.
Suntrap Solar Australia is not responsible for any direct or consequential damage caused by breakage,
leakage or injury caused by failure of any component part of the system.
8.
Glass breakage of the evacuated tubes is not covered by this warranty.
9.
Servicing or repair of the system, for whatever reason, is not covered by this ‘parts only’ warranty.
10. Subsequent relocation of the whole or of any part of the system will void the warranty.
11. Suntrap Solar Australia shall not be liable for any expenses or consequential damages resulting from
any breach of this warranty (subject to statutory provisions to the contrary).
Refund Policy
1. Suntrap products (such as solar collectors, water tanks, pumps, valves etc.) –
In any situation where a product fails to perform as specified, you are entitled to an
exchange or refund upon return of the product(s) to Suntrap within 30 days of purchase.
2. Labour charges and shipping charges will not be refunded.
3. If you change your mind, Suntrap will not refund any monies after the system has been installed.
12. This warranty does not apply to any defects or damage not due to faulty factory parts, including but
not limited to defects or damage caused by or resulting from:-
a) Accidental damage, bird damage, abuse, misuse, maltreatment, abnormal stress or strain,
harsh or adverse water conditions, contamination or corrosion from particles in the water supply.
b) Alteration or repair of the Suntrap Solar Hot water system other than by an approved Suntrap
licensed installer, the installer with written authorisation from Suntrap, or a Technician from a Gas or
Electricity utility with approval from Suntrap Solar Australia.
13. This warranty does not cover the effects of the connection of the Suntrap Solar Hot water system to
bore waters and highly mineralised waters where the water used exceeds the following levels:
Total dissolved solids 600 mg/litre or p.p.m: Electrical conductivity 850 uS/cm:
Total hardness 200 mg/litre or p.p.m: Chloride 250 mg/litre or p.p.m: Magnesium 10 mg/litre or p.p.m:
Sodium 150 mg/litre or p.p.m: pH Min 6.5 and Max 8.5.
14. This warranty does not cover the effects of sludge/sediment as a result of connection to a water supply
from unfiltered or mineral content sources i.e. spring, dam, bore, river or other
.
15. Where a Suntrap Solar Hot water part is replaced by Suntrap, the balance of any original warranty will
remain effective. The replacement part does not carry any additional warranty.
16. Suntrap's obligations under this warranty are limited to repair or replacing the Suntrap Solar Hot water
parts. To the extent permitted by law, Suntrap will not be liable for any loss or damage to roof,
furniture, carpets, walls, foundations or any other consequential loss of any kind caused by a defect
in the Suntrap Solar Hot water system or any component.
