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INSTALLATION and OPERATION MANUAL
b) After receiving the claim form, NES Ltd. considers it and makes decision whether the claim has grounds, and
whether the defect is within the scope of the warranty set forth in this certificate for limited warranty; after
which informs the customer as to its decision and the steps he shall do.
c) The return of a product cannot be done without written authorization issued by the Quality Department.
The return procedure shall be according to RMA (Return Material Authorization).
d) If on customer's request, and when there is reason for urgency, the customer demands immediate
replacement of the product he has claimed warranty for, before making the decision as to the claim, said
request shall be accompanied by a Purchase requisition from the Commercial Department. After decision for
satisfaction of the claim has been made, the Purchase requisition mentioned above will be annulled by issuing
a receipt for returned goods; with this receipt the customer can purchase another product with the same price
in case the claim has proved grounded.
e)
NES Ltd. reserves the right to make in situ reports from the claims they have received for the purpose of
checking every aspect that might be useful for better consideration of warranty claims; for this reason the
customer shall not make any changes in installation conditions which are reasons for the claim without prior
written consent of the Technical Department.
4.
Limitation of liability
а)
NES Ltd. is not liable before the customer, neither directly nor indirectly, for any non-fulfillment
or delay at applying the warranty obligations which might originate from external pressure of other
circumstances outside NES Ltd
b)
The liability of NES Ltd. under this Warranty Certificate is limited to the abovementioned obligations
and up to the sum in accordance with the purchase receipt of the product to be claimed; excluded is any
liability for indirect damages such as loss of data at information applications, loss of production, thermal
variations at the service, etc. which do not violate the applicable regulations of any country concerning
product liability.
c)
Abovementioned warranty limitations will be applied in any cases, and when they do not violate the
regulations in any country concerning product liability. If this circumstance annuls some of preceding clauses,
annulment will refer only to this clause, while the others will remain valid. In conclusion, excluded is
application of any Regulation pointed out in this Warranty which violates the Law 23/July 10, 2003 and
Directive 1999/44/EU concerning water heaters and their use on the territory of the EU.
d)
Any other warranty right that is not mentioned in this Warranty Certificate is excluded
