20
Problem with Motor
or Gear Assembly
Solution
After installing, the Awning will
not function.
• Is the Remote Transmitter set to Channel 1 (1st LED light on left), as preset at the factory?
•
Is there power to the outlet? Test with a known good appliance, such as a lamp.
•
Test the Remote Transmitter - Hold a button, the LED light should blink for at least 5 seconds.
•
If Remote Transmitter fails this test, replace the battery (
CR2430
) with a new battery.
•
Follow steps in “Additional Motor Troubleshooting” on
Page 21
.
The red LED light on the
Remote Transmitter does not
come on when I press and hold
a button.
•
Remove the battery and reinsert (check polarity to ensure battery is inserted correctly) in
battery slot and try pushing button again, if no light, replace battery.
•
To replace the battery (
CR2430
) see “Changing the Battery” on
Page 18
.
The Awning closes on its own.
Three conditions can cause the Awning to close on its own.
1.
The Wireless Wind Sensor has detected rapid movement up and down and has sent a “close”
signal to the Awning, causing the Motor to close the Awning. The sensitivity of the Wireless
Wind Sensor is set inside the device. The sensitivity is adjusted by using a small screwdriver
to turn the potentiometer from the factory setting of 2 to a higher setting up to 9. When
setting the Wind Sensor to be more sensitive, the setting can be set as low as 1.
2. Every 15 minutes
= The Wireless Wind Sensor has low batteries, causing the Motor to Close
the Awning. Change the
AAA batteries
. Do not use rechargeable batteries.
3. Every 60 minutes
= The Wireless Wind Sensor has lost communication with the Motor. This
can be caused by dead or incorrectly inserted batteries, in which case the
AAA batteries
must be replaced (use non rechargeable batteries). This can also be caused by a Wind Sensor
being physically removed from the Awning without removing it from the Motor’s memory.
For more information, please see the
Wireless Wind Sensor Installation Instructions
.
Awning works in one direction
only.
Follow instructions in
Appendix A
to see if the preset Open or Close stop position setting can be
adjusted. If this fails, please call SunSetter Customer Care at
800-670-7071
for assistance.
The Open or Close stop limit
needs to be changed.
Follow instructions in
Appendix A
to change existing Open or Close stop limits of the motor.
Appendix A
requires the Awning stop on its own at the setting to be changed. If the Awning
cannot reach the Open limit due to an obstruction such as a tree or structure, follow the
instructions in
Appendix D
to completely remove and recreate new stop position limits.
Can other Remote Transmitters
interfere with the operation of
this motor?
No. Your Somfy Sunea motor operates on a specific frequency. In addition, each Remote
Transmitter has its own unique identification code that must be manually and intentionally
matched to each motor.
Can more than one Somfy
Remote Transmitter control my
Awning?
Yes. Your Somfy Sunea motor can be programmed by you to accept commands from multiple
controllers such as the Wireless Wall Switch, Wireless Wind Sensor, All Weather Remote Control,
and other Remote Transmitters. See
Appendix D
to add or delete additional Control Devices.
Motor stopped responding,
but worked a few minutes ago.
The motor is enclosed inside the Roller Bar. Heat can become trapped inside the Roller Bar,
causing the motor to
overheat
and turn itself off after several minutes of continuous use. This
may occur in as few as 5 to 10 cycles of opening and closing the Awning. This may be more
noticeable with the wider model and XL Extended Projection Awnings, particularly in hot
weather.
Please allow at least 15 minutes for the motor to cool down
before attempting to
operate the motor again. Meanwhile, you can open or close your Awning using the supplied
Crank Wand.
The GFI outlet ‘trips’ or shuts
off.
•
Test the outlet by plugging in another appliance (such as a hair dryer or lamp) to ensure the
outlet is working properly.
•
Test the Awning by getting power from an outlet on another circuit using an extension cord.
•
There may be moisture inside the motor housing causing the GFI to trip, please allow the
motor to dry out over 2-3 days. The motor is designed to operate if it gets wet and dries out.
•
If Motor is wet, use a drip loop on the power cord as shown in
Figures 21
and
22
on
Page 18
.
Button on Remote Transmitter
must be held down for Awning
to Open or Close.
The Motor is not in User Mode. Follow the steps in “
Additional Motor Troubleshooting
” on
Page
21
to return the Motor to User Mode in which “one-touch operation” returns.
TROUBLESHOOTING - Continued
