19
Problem with Installation Solution
Can I “hard-wire” the Awning Motor
into my home?
SunSetter cannot be responsible for any changes in electrical configuration of the Motorized
Awning. Have your electrician contact Somfy (motor manufacturer) directly via their website
www.somfysystems.com
. Do not cut the cord within 2’ of the Motor connection.
Note: Some maintenance procedures such as resetting communication between the Remote
Transmitter and Awning require power to be interrupted. Therefore, hard-wiring the
Awning may interfere with this procedure.
How low can the pitch be set?
As low as 45 degree angle. See procedure in
Appendix B
.
How high can the pitch be set?
Pitch is factory set for the Front Bar to be 29” lower than the top of the Roller Bar. See
Figure 3
on
Page 7
. If you reach the maximum adjustment and are still not happy with the height of the
Front Bar,
you can shim the Wall Brackets upward to raise the Front Bar further
. Make sure
that all Wall Brackets are shimmed evenly. See
Appendix B
for pitch adjustment instructions.
When I first press the button to
operate the Awning, it moves open,
then closes on its own and then
opens correctly.
When the Awning is plugged in the first time,
and anytime the Motor has been without
power for more than two (2) minutes
, the next command will cause the Awning to open
several inches, close all the way, then the Awning will continue to open. This is a normal
function.
Problem with Appearance Solution
Fabric wrinkles when the Awning is
opened or closed.
The Awning Fabric has a hem along both ends of the material; some wrinkling is a
characteristic of the extra thickness along either edge. This wrinkling may be more noticeable
when retracted and after prolonged periods when the Awning is not used. This condition
is normal. Leaving the Awning open in warm weather should minimize the wrinkling over a
period of time. Ensuring that the Awning Fabric is centered on both the Roller Bar and the
Front Bar may also lessen the appearance of wrinkles in the Fabric.
One Lateral Arm is closer to the
house than the other, when closed.
The Arms are independent and close slightly different. A slight adjustment of the Fabric on the
Roller Bar could help balance this. See the steps below for centering Fabric on the Roller Bar.
Either Lateral Arm bangs against the
Square Bar or the house,
or
either Lateral Arm extends beyond
the Front Bar or Valance,
or
Fabric gathers more to one side
(telescoping fabric) on the Roller Bar
as the Awning retracts.
or
Fabric is not centered on the Roller
Bar or the Front Bar.
This procedure
works best with helpers
.
1. Open the Awning all the way.
2. Unplug the power cord from the outlet.
3.
Mark the Roller Bar (using pencil or tape) with the left and right positions of the Fabric.
4. Note which Lateral Arm closes closest to the house or bangs on the Square Bar.
5.
Using the Crank Wand, open the Awning; continue until the Roller Bar is fully exposed.
6.
Slightly move the Fabric in the direction of the Lateral Arm noted in number 4.
7.
Two people hold the Fabric
in place on the Roller Bar
, while the third person
manually
cranks the Awning closed until the Fabric is tight and the Front Bar begins to close
.
8.
Plug in the power cord and close the Awning the rest of the way.
9. Watch how the Arms close, particularly in the last couple feet of the Awning closing.
10.
Repeat the Fabric adjustment, in very slight increments on the Roller Bar, as needed.
11.
If problems persist, please call Customer Service at
800-670-7071
for support.
One Lateral Arm sits higher or lower
than the other, when Awning closed.
Open the Awning to the fully open position. The position of the closed Arm can be slightly
adjusted, up and down. See
Figure 18a
, “Final Arm Clamp Adjustment” on
Page 14
.
The Roller Bar and Fabric appear to
bounce when opening and closing
the Awning.
The Roller Bar that holds the Fabric is supported only at the extreme ends and it bows slightly
toward the center. As the Roller Bar rotates, it may move up and down toward the center. This
is a natural tendency of the bar and may be more noticeable with larger sized Awnings.
My Fabric is rubbing against the Arm
Clamps when it is opening/closing.
The Fabric should not come in contact with the Arm Clamps when it is opening or closing.
Verify the Fabric is rolling over the top of the Roller Bar (see
Figures 23 & 24 on Page 22
).
The Fabric should be taut between the Roller Bar and Front Bar when the Awning is fully
Open. If Fabric sags, the Open stop setting may need to be adjusted closer to the house.
Squeaks
The
plastic handles of the Crank Wand
may be lubricated with a small amount of light
lubricant, to address squeaking that may occur. For more information, see the
LUBRICATION
section on
Page 16
.
TROUBLESHOOTING
